88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
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Aug 03,2013
Aug 03,2013
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Paramount are a great company to work with and will do their best to find a place you LOVE, manage any 'hiccups' with the maintenance by the landlord and ensure a smooth end of tenancy. West Hampstead is a small village feel (well for London ...
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Jul 31,2013
Jul 31,2013
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After learning I was getting a poor deal for my money in my very tiny 160 square feet, I searched this site, allagents, and worked backwards from the top for. I wasn't taking any chances. Mark was highly qualified and wonderful to deal with. He quickly ...
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Jul 31,2013
Jul 31,2013
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After 4 years of living in joyful west hampstead, we are waving goodbye due to buying our first flat. Paramount have been excellent agents to deal with throughout our tenancy - they made everything simple in stressful times :) Thankyou!...
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Jul 31,2013
Jul 31,2013
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Everything went very smoothly. I called up for information spoke to Mark and was sent to me via email. I viewed the flat and decided I wanted it
They helped me negotiate with the landlord for a new wardrobe which was useful
Admin was done ...
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Jul 29,2013
Jul 29,2013
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Lionel was excellent, he pushed both sides of the transaction, made nemerous visits to the property and made sure we had access for builders/surveys etc with no stress or hassle...
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Jul 25,2013
Jul 25,2013
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Have used Paramount for many years and I am always impressed with their professionalism and efficiency. This time around they sold my flat using a very effective marketing method and as such achieved a price on my property overy my expectations. Highly recommend!!! Lionel was ...
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Jul 25,2013
Jul 25,2013
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We recently found an excellent flat in Kilburn through Paramount, however, we were very disappointed in our dealings with James Carter. At no time during the process did he stick to deadlines that he himself both set and promised to complete. We were constantly chasing. ...
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Jul 26, 2013
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We pride ourselves on being honest and transparent agents and are sorry to hear that you were disappointed with your dealings with Paramount. James really wanted to make the flat perfect for you and your family so arranged for the property to be redecorated and professionally cleaned for your move in, however there was a slight delay on when the work would be finished.
We take customer care very seriously and do not want you to feel aggrieved with the service that you have received to date. R ...
Jul 25,2013
Jul 25,2013
1
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I will not add anything new to the comments below except that I totally agree.
It is the first time we experience such a dedication from a letting agent. Danielle is extremely kind and helpful. She solves all our problems very quickly and professionally.
Thanks ...
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Jul 22,2013
Jul 22,2013
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The overall experience with Paramount was good, with some small bumps to start with, but in the end a good result....
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Jul 19,2013
Jul 19,2013
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Spencer was helpful pushing through some much needed improvements to the house that initially the landlord did not wish to authorise. The result has benefited all parties and it was a pleasure to deal with Spencer....
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Jul 19,2013
Jul 19,2013
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When I first met my agent in Paramount Properties I did not know that I would receive so much help, as Mark did for me. While and after leaving the flat, he helped me about professional cleaning, changing the name on the bills (because I ...
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Jul 19,2013
Jul 19,2013
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One of the most reliable letting agency so far, Mark is very very professional and knows what a customer want....
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Jul 19,2013
Jul 19,2013
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I have recently signed terms to rent a property through Paramount and I was extremely impressed with all aspects of their business. i could not rate Paramount highly enough and they did everything to ensure we chose the right apartment. I was particularly impressed with ...
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Jul 18,2013
Jul 18,2013
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lettings : very good follow through on resolving issues, pushed for the right outcomes
sales: kept me regularly in the loop on all developments...
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Jul 12,2013
Jul 12,2013
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I was happy to have James Carter help me find a flat - he was quick in his responses, coordinated the paperwork with the landlord well, and kept me updated throughout....
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Jul 12,2013
Jul 12,2013
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My experience with Paramount Properties, in particular James Carter, was fantastic. I found him to be extremely professional, helpful and proactive throughout the entire process and very thorough in understanding my requirements for a new letting. At no stage did he let me down or ...
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Jul 09,2013
Jul 09,2013
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Paramount were excellent with regards to our recent move into London. James was very helpful throughout and was able to get the answers to our questions very quickly. Likewise Jason was very helpful and prompt when it came to organising the contracts and check in ...
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Jul 08,2013
Jul 08,2013
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I have a number of buy-to-lets in Westbourne Grove and recently bought a new one in West Hampstead. It was an eye watering experience to work with Paramount as the level of service they offered was of such a higher standard than those I have ...
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Jul 05,2013
Jul 05,2013
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Excellent and prompt service. David kept me informed well and Natalie was very helpful in administrative support. I had a good level of support....
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Jul 04,2013
Jul 04,2013
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From the outset I found Rebecca to be not only very professional but also extremely helpful and friendly.
I had a very bad experience with my previous landlord so was very skeptical but my experience with Paramount has been a 11/10.
I also met Spencer when ...
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Jul 04,2013
Jul 04,2013
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I had a very good experience collaborating with Mark while searching for a flat in London. my preferred area is West Hampstead and I was very happy when he introduced to me this flat. he provided good details about it and he was quite suportive ...
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Jul 03,2013
Jul 03,2013
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Back in March this year I decided to sell the first property I ever bought as such this was quiet an emotional process for me , many agencies come to provide me with a free evaluation but when Lionel from paromount come I knew straight away ...
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Jul 02,2013
Jul 02,2013
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After struggling with a terrible agency for 6 weeks, Paramount properties stepped in and did an excellent professional job, selling our property within two weeks. They are all mature and experienced which is very refreshing, offering excellent advise and are very accommodating when juggling a sale ...
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Jul 01,2013
Jul 01,2013
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As our property wasn't your standard 2 bed garden flat for the area, we knew that the process was possibly going to take some time to find the right buyer. Robert also highlighted this at the beginning at the process which made us feel like we ...
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Jul 01,2013
Jul 01,2013
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Robert is a professional guy who knows vey well his job, hi did a good job in selling my property. Many thanks....
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Jul 01,2013
Jul 01,2013
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It took a while to get going, because they badly overpriced the property initially, but once we had dropped it to a more realistic level they pulled out all the stops to get potential buyers interested. They kept me informed of the level of interest ...
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“Paramount Properties were absolutely brilliant. They remained professional at all ......”
Jun 28,2013
Jun 28,2013
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Paramount Properties were absolutely brilliant. They remained professional at all times and the customer service was second to none. After having a few stressful issues both Jason Pevovar and Mark Durban were exceptionally helpful to get things sorted and managed to make sure that things ...
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Jun 26,2013
Jun 26,2013
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My experience with Dominic from Paramount Properties has been very positive. Letting my property has, as a result, been hassle-free and a pleasure. Communication is always prompt and the whole team are quick and efficient problem solvers....
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Jun 26,2013
Jun 26,2013
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Our property wasn't moving so we instructed Paramount as joint agents. They worked well with the first agency and brought a fresh eye and market perspective. Although ultimately our buyer came through the first agency, Paramount injected some energy into a stalling process and Lionel ...
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Jun 26,2013
Jun 26,2013
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Tim was an excellent agent throughout the sale of our home. We were living overseas at the time and the logistics of the sale became quite complicated when Camden council were involved regarding some delayed paperwork. Tim consistantly updated us with progress from our buyers ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
