88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Sep 16,2013
Sep 16,2013
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We dealt with other agents in the area and we had bad experiences as other agents deal with exclusivity in a very unfair way for the buyers (only buyers putting a deposit) resulting in deals falling through. We found that Paramount policies resulted in buyers ...
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Sep 15,2013
Sep 15,2013
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I have rented a studio at this address since October 2012. The agent liaising me with the landlord has since been Mr. Moyes. In his approach, Mr. Moyes has always been very kind and sympathetic. When I first viewed this property, I told him that I ...
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Sep 13,2013
Sep 13,2013
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I have gotten to know Lionel as a buyer over the previous 12 months. Lionel knew that my wife and I were serious buyers, he regularly briefed us about upcoming properties and he took the time to learn what we were trying to find. He frequently ...
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“Paramount was thoroughly professional and especially attentive throughout the purchase ......”
Sep 11,2013
Sep 11,2013
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Paramount was thoroughly professional and especially attentive throughout the purchase of a property with them. Lionel was always obliging whenever I had questions and kept me updated every step of the process. 5* star service, highly recommended....
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“Excellent, professional and attentive service. Lionel was incredibly helpful and ......”
Sep 09,2013
Sep 09,2013
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Excellent, professional and attentive service. Lionel was incredibly helpful and did everything he could to make the process as smooth as possible. Highly recommended....
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Sep 09,2013
Sep 09,2013
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I initially went with Paramount as I had dealt with them before (in a lettings capacity) so I knew they know the area and the actual block in question very well - and after meeting the sales team I was happy that they would do ...
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Sep 04,2013
Sep 04,2013
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The staff at Paramount were very friendly, helpful and easy to get hold of. They got our move sorted very quickly and since living at the property have been very efficient at getting things like the inventory and bills organised....
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Sep 04,2013
Sep 04,2013
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Very professional service, people who understand exactly the needs of the perspective tenant and ensure an excellent outcome. Highly recommended!!...
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Sep 04,2013
Sep 04,2013
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Excellent customer service and very trustworthy! It took them no time to find the most suitable flat to our needs....
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Sep 03,2013
Sep 03,2013
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From the beginning Spencer seemed to know exactly what we were looking for. He always took our opinion into account and tried to work out the best solution. As I was not working during the time of the contract signing, he worked out how to ...
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Sep 02,2013
Sep 02,2013
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Was challenging maintinng contact with Mark initially - partially due to the fact we were re-locating from a different city and partially because the market is moving quickly. However, once we visited Mark in branch we were able to quickly view the property we desired (...
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Sep 02,2013
Sep 02,2013
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Lionel was extremely helpful and attentive at all times. When I first came to view the property, he was very knowledgeable of the flat and the area. This enabled me to have a good understanding of the property I was interested in. He was friendly ...
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Aug 31,2013
Aug 31,2013
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We had been searching for a property for over 2 years. We decided to try paramount and could not have been happier. Lionell was exceptional in communication and expertise. He found us the perfect home and we could not be happier. His entire team were great ...
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Aug 30,2013
Aug 30,2013
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Dominic went above and beyond to help us find the right property. He took the time to understand what we were looking for whilst sticking firmly to our budget! The turn-around was extremely quick, no administrative hassle and all with a smile on his face.
...
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Aug 30,2013
Aug 30,2013
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Excellent. Lionel and paramount were amazing. Found me a lovely property, and pushed the sale through seamlessly. Very good. No complaints....
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Aug 29,2013
Aug 29,2013
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My girlfriend and I were first time buyers in August 2013. We approached Paramount at the start of the search process and provided them with the property details that we were looking for. Throughout the several months between starting our search and finally buying, Paramount were ...
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Aug 29,2013
Aug 29,2013
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Thank you Robert and Tim for all your hard work on our new flat. You have been professional and very friendly from start to finish. As first time buyers, we didn't know what to expect from the process involved with buying a flat, and it ...
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Aug 27,2013
Aug 27,2013
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From the moment that I picked up the telephone to speak to Paramount, they were professional, helpful, polite and thorough. I initially spoke to the head of lettings who offered professional market-based advice based on his experience and local knowledge. This honest appraisal gave me ...
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Aug 27,2013
Aug 27,2013
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We found Lionel to be extremely organized in helping us get through the various steps involving buying your first property. He made the process clear and ensured we (and our solicitor) were on track the whole way through. Overall we had a very positive experience ...
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Aug 26,2013
Aug 26,2013
2
people found
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Paramount provided a smooth, thorough service, quickly and efficiently which was essential as we live outside the area and only had limited amounts of time available for viewing and the resulting paperwork once we had decided on a property. The properties shown to us by ...
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Aug 23,2013
Aug 23,2013
2
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I had been looking for a 2 bed flat and first made contact with Paramount via Zoopla. Dom showed us around the property and was a very good agent giving us plenty of time to make a decision ourselves. Jason handled all of our administration superbly, ...
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Aug 22,2013
Aug 22,2013
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Mark and Jason were an absolute pleasure to deal with when renting out home in West Hampstead recently. Mark negoatiate a great deal for us, and all of the paperwork was handled seamlessly by Jason. Having dealt with large chains of letting agents in the ...
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Aug 19,2013
Aug 19,2013
2
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Mark: Mark was excellent in communicating with me when I was away on holiday - he kept me in the loop and forwarded all necessary documents in the run-up to our signing the tenancy. He also negotiated a deal on rent/furnishings which left us ...
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Aug 16,2013
Aug 16,2013
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I found the service to be very professional and friendly. I was kept up to date at all stages during the sale. I was impressed at how quickly my flat was marketed and found that the agent really matched up the right potential buyers. The ...
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Aug 09,2013
Aug 09,2013
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We rented a flat in West Hampstead through Paramount and couldn't be happier.
From day 1 Spencer exceeded our expectations, we showed in the office on a Saturday morning with no appointment and he managed to squeeze us in for a viewing at midday. Without any ...
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Aug 06,2013
Aug 06,2013
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Everything was fine and very professional with the agent.It could be awesome if the agency can manage the property , but everything was well done : a full inventory , a professional cleaning ( not very well done in the bathroom ), deposit protected. We felt secure with the ...
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Aug 06,2013
Aug 06,2013
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Spencer and Rebecca at Paramount made the letting process so simple. They organised everything from references, direct debits, additional items required in the property, ensuring we had contracts to read in advance of official signing and had everything done for us to move in a ...
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Aug 06,2013
Aug 06,2013
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The agents were very efficient in finding us a decent property in a superb location. Unlike many other agents they actually listened to our budget and came in under that. Once we found the property they were very organised in allowing us to secure the ...
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Aug 05,2013
Aug 05,2013
2
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A new tenancy contract was drawn up for my London flat. I had very little time to review it and happily
Jason was there to take me through the clauses in the contract that were not clear to me. He was patient and professional and ...
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Aug 04,2013
Aug 04,2013
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Paramount have been fantastic to deal with. Everything has been made really easy throughout the entire process, right from the first time I contacted them to inquire about their available properties all the way through to moving in. They have made the stressful process of ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
