88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Oct 18,2013
Oct 18,2013
2
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this helpful
this helpful
I had been looking for a flat for more than three weeks unsucessfully.
Paramount helped me finding the ideal product fitting both the area criteria and price.
James Carter and Jason Pevovar have been effective and remained at my disposition
to ensure that I could ...
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Oct 17,2013
Oct 17,2013
2
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We found James to be very helpful and professional. He was quick to reply to our e-mails and explained everything in detail. Jason was very polite and professional. Would definitely recommend James and Jason to everyone....
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Oct 15,2013
Oct 15,2013
2
people found
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I write to express our gratitude for the work done by Paramount - and in particular Mark Durban and Jason Pevovar - as agents for a property we are now renting.
Both Mark and Jason have been very efficient, professional and friendly - they responded ...
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Oct 15,2013
Oct 15,2013
0
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Excellent service all round. By far the most professional agents I have used in the area. Sensible valuation, honest feedback on viewings, proactive in marketing, and proactive during sales process. Responsive to all of my enquiries. Lionel did an excellent job....
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Oct 14,2013
Oct 14,2013
0
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We had been searching to buy around North and West London for a number months and had been fairly unimpressed with the agents we had come across at some of the larger National firms with offices locally. This impression completely changed when we dealt with ...
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Oct 12,2013
Oct 12,2013
2
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I recently used Paramount to find tenants for a property I own . Mark was extremely efficient and helpful in finding very suitable tenants . He was always available to take phone calls and kept me informed through every stage of the search for tenants . Furthermore, when ...
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Oct 11,2013
Oct 11,2013
0
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Lionel showed us properties that we might be interested in and once we made up our mind on which one, he was very prompt/professional with all involved....
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Oct 11,2013
Oct 11,2013
0
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The agent was very accommodating and helped meet our needs as tenants in terms of furnishing the property to our requirements by negotiating with the landlord. Also helped by contacting Virgin Media to get our existing tv/Internet services transferred to our new address. The ...
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Oct 11,2013
Oct 11,2013
0
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Mark and the team have been fantastic in all dealings they have had with us, they are very friendly but professional and always quick to answer queries. Our check in was easy (They use an independent inventory company who are also excellent) and on leaving ...
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Oct 11,2013
Oct 11,2013
0
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Good process getting setup with my flat and what's important for me is the aftercare as there are always one or two issues that arise during the first few weeks of a tenancy. Paramount have been very good in this area and I have felt ...
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Oct 08,2013
Oct 08,2013
0
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I would fully recommend Paramount Lettings for letting a flat in the West Hampstead area. I had issues with my landlord due to a broken washing machine that he would not replace and Paramount did all they could to try to reason with the landlord ...
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Oct 03,2013
Oct 03,2013
0
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When I first made the offer on the property I ended up purchasing, I was looked after by David Warren, who was very good if a little hands off. Robert Lazarus, who took over during the summer months, was truly outstanding, i.e. competent, friendly, ...
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Oct 03,2013
Oct 03,2013
0
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Very good and fast service as well as good advise. The property was let quickly and despite living overseas I am confident in the management...
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Oct 03,2013
Oct 03,2013
2
people found
this helpful
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Mark found me suitable tenants very quickly and we had exactly one week between accepting the offer and the tenants moving in. 2 tenants, 2 landlords in 4 different countries had to sign the contract after various references and minor changes had to be made to the flat. ...
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Oct 03,2013
Oct 03,2013
0
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Great communication from all members of Paramount we encountered helped us have piece of mind when organising viewings, previewing contracts and through to signing. The whole process was handled quickly and with many updates to let us know the status. Staff were friendly and knowledgable, ...
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Oct 02,2013
Oct 02,2013
2
people found
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Both Jason and Dominic were fantastic - they made the whole process extremely simple and stress-free, were very professional throughout and we definitely felt as if we were in safe hands. I'd definitely use Paramount again!...
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Oct 02,2013
Oct 02,2013
1
people found
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I have been a tenant with Paramount and have lived at this property for just over a year and a half.
The property has been extremely difficult to live in due to a variety of issues ranging from severe damp, anti-social neighbours etc.
However, throughout ...
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Oct 02,2013
Oct 02,2013
1
people found
this helpful
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The agent. Mark Durban, was very efficient in dealing with us and with the tenants> He was always available for discussion, polite, friendly and generally willing to help whether in negotiation, maintenance, or in the process of ending the tenancy in the simplest way possible. ...
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Oct 02,2013
Oct 02,2013
1
people found
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Robert assisted with a purchase of my first property and he managed the buying process extremely well and assisted at all times in a higly professional manner. Robert was proactive and buying a property with his assistance was so easy and straightforward that I want ...
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Sep 30,2013
Sep 30,2013
3
people found
this helpful
this helpful
Mark and jason Helped me alot in easing the process of getting the flat and they were very cooperative. Referencing is so nightmare but Mark made it so easy....
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Sep 30,2013
Sep 30,2013
2
people found
this helpful
this helpful
As a new landlord I can't recommend Paramount, and Spencer in particular, highly enough. He guided us through the entire process seamlessly and professionally with nothing seeming to be too much trouble. Paramount took care of all the preparatory work for us, marketed the property ...
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Sep 28,2013
Sep 28,2013
3
people found
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Not happy at all with the entire experience, but in particular very very unhappy with the final purchase price. In this context, it is impossible for me to give a good review. In addition, I felt that at some points my e-mails weren't being read, ...
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Oct 02, 2013
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(1)
Customer service is at the heart of what we do and we pride ourselves on regularly communicating with our customers, so I am sorry to hear about your experience. Thank you for your feedback and I encourage you to contact us so we can resolve any issues. Our Sales Director Robert Lazarus can be contacted on 020 7644 2311. ...
Sep 28,2013
Sep 28,2013
1
people found
this helpful
this helpful
From the very beginning Robert Lazarus acted completely professional and in our best interests. In the middle of this he went on holiday but made sure his deputy Tim Gray was aware of the situation and was able to sort out any problems in his ...
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Sep 27,2013
Sep 27,2013
1
people found
this helpful
this helpful
Paramount ands Spencer have been excellent in how they have handled my let. I am new to renting and Spencer and the team have taken time to guide me though the process and have been very patient with my (almost endless) list of questions. I ...
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Sep 24,2013
Sep 24,2013
1
people found
this helpful
this helpful
We first met Dominic Moyes in 2005 when we were searching for a flat to rent in West Hampstead and were immediately impressed with the professionalism and friendliness he showed to us.
8 years later and we are still dealing with Dominic as we've had to move ...
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Sep 23,2013
Sep 23,2013
1
people found
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this helpful
Excellent service from Paramount. They found a tenant quickly within the price range they had suggested. They were also very efficient and responsive. I definitely recommend Paramount....
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Sep 17,2013
Sep 17,2013
1
people found
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I recently had the pleasure of dealing with Mark Durban while searching for a flat in West Hampstead. I found him very friendly and professional, and he really listened to my requirements. Thank you!...
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Sep 17,2013
Sep 17,2013
2
people found
this helpful
this helpful
Given that I originally bought my property through Paramount a number of years ago, it made sense to instruct Paramount on the sale. From the start, the experience was extremely positive. Paramount found a buyer within just a few days. However, the real added value ...
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Sep 17,2013
Sep 17,2013
1
people found
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this helpful
We moved into the property in mid July and since that time we have had all manner of problems, including completely rewiring the downstairs, fixing the hot water and fixing the cooker. These issues were enormously inconvenient, but the efficient, friendly and capable way in ...
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Sep 17,2013
Sep 17,2013
0
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Mark was quick in identifying exactly what kind of property I was looking for. Once I had decided the property was for me he moved quickly to explain the process and passed me onto his Jason who completed the paperwork for me in record time! ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
