88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Nov 22,2013
Nov 22,2013
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Lionel ensured that the purchase transaction went ahead without any hitches. He was courteous and professional at all times. He always came back to me immediately with any queries either by email or telephone....
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Nov 20,2013
Nov 20,2013
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My husband and I recently had cause to look for new agents to take care of both letting and managing our flats. All those at Paramount did their best to make the transition as easy as possible and help us with all issues involved. On ...
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Nov 18,2013
Nov 18,2013
3
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Very happy with the service we received and all our queries were answered swiftly. All our paper work was processed quickly by Jason and he kept us updated on progress....
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Nov 17,2013
Nov 17,2013
1
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They've been really helpful on any problems we got with the flat. We contacted them and we got an answer really quickly....
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Nov 15,2013
Nov 15,2013
1
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Very pleased with the service....Mark dealt with handling all aspects of the letting process very professionally and efficiently, all was very straightforward from the word go, and assured I'd made the right choice going through Paramount....
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Nov 14,2013
Nov 14,2013
3
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Dominic was very helpful when we were searching for our new flat. He knew we knew what we were looking for and didn't give us the hard sells on any properties that weren't suitable or that we didn't like. He was friendly and courteous in ...
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Nov 14,2013
Nov 14,2013
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To whom it may concern,
I had the pleasure of having James Carter at Paramount properties handle my account, i am writing this review, which is unlike me as i felt i should give credit where credit is due. James found me the flat incredibly ...
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Nov 13,2013
Nov 13,2013
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I have been really pleased with the service provided by Mark Durban at Paramount. Mark was very efficient at handling all aspects of the letting process, and his genuine professional manner reassured me that I was letting my property through the right agents....
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Nov 12,2013
Nov 12,2013
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I had been cheated and conned by Guy Solomon Solomon Solomon Solomon Solomon I was skeptical dealing with any other agents post that. Dealing my James changed my perception he was very friendly and transparent in his dealings.The dealing were very comfortable and with ...
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Nov 12,2013
Nov 12,2013
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We wanted to leave very positive feedback for the Paramount Properties for their customer service. James Carter who dealt with us is a great agent. From the moment we called the agency regarding the property till the moment we actually moved in we could see ...
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Nov 12,2013
Nov 12,2013
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Finding our rented property through paramount was easy and stress free. With the help of Spencer and Rebecca at the west hampstead office, the process was smooth throughout. They were helpful answering any questions and queries we had, and always made their time available to ...
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Nov 11,2013
Nov 11,2013
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Lauren is fantastic. A five/six point email of niggles around a new flat sent on Monday was 100% fixed by Friday - including the installation of a new oven and washing machine seal. I'm very impressed with her efficiency....
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Nov 11,2013
Nov 11,2013
2
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I found the whole process from booking a viewing to moving in very smooth thanks to the agents. There was such a quick turnaround from signing the tenancy agreement to moving in, therefore it was essential to make sure all documentation was completed. The agents ...
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Nov 11,2013
Nov 11,2013
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We were first renters in London , after spending weeks looking for a place and many visits to places with different agencies we arrived at Paramount in West Hampstead. From the moment we walked into the office we were treated very well ,from the welcoming hello ...
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Nov 11,2013
Nov 11,2013
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Lauren (Taylor) is our property manager and has been very helpful since the beginning. She is very professional, patient and also very responsive. Within 2 days, any issue reported would have been taken care of, even for little details. Lauren is very dedicated and always eager ...
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Nov 07,2013
Nov 07,2013
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I have been tenants for quite few years and I've dealt with various agents in various corners in London and I have met good agents among others but what is striking with Dominic, in particular, he is straight down to point, efficient in providing/getting ...
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Nov 05,2013
Nov 05,2013
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I have recently moved into a new property which Paramount Properties helped me find. The level of service has been superb from start to finish and very professional. Always delivered on commitments and would let me know when they would not be able to commit ...
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Nov 05,2013
Nov 05,2013
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I have received excellent customer service from Paramount for over a year now. James has been incredibly helpful and reliable over this time, responding to queries quickly. Paramount are professional and friendly and I am happy to recommend them to anyone....
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Nov 04,2013
Nov 04,2013
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I hadn't rented a property for a very long time and was slightly apprehensive doing so. The service provided by Mark Durban at Paramount is of a very high standard, I was impressed from the very beginning of the process. I first met Mark at ...
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Oct 30,2013
Oct 30,2013
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Paramount were involved in the sale of 6 flats for me in West End Lane, Kilburn. They were professional throughout and despite some challenges during the legal process (some of which were ours), all the sales were successfully concluded within expected time frames and we didn't ...
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Oct 29,2013
Oct 29,2013
2
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We have recently rented a property through Paramount and dealt with both Jason and James. It was our first experience with this particular agency, though I have plenty of experience with others having rented for the last 20 years.
I found the staff to be professional ...
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Oct 28,2013
Oct 28,2013
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We got some great advice, we looked at a smaller apartment first which we didnt like, so we got lots of suggestions for other places. We found our flat a day later. All the viewings paperwork and contact with the agent was setup really well. ...
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Oct 28,2013
Oct 28,2013
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I have been renting through Paramount Letting and experienced a great service from Danielle Davey as well as the rest of Paramount team.
They always dealt with all my queries straight away, have been very helpul and delivered an excellent customer service. Moreover the Maintetence ...
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Oct 24,2013
Oct 24,2013
2
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The service was professional and satisfactory in every respect. Jason Pevovar is also polite and very efficient in addressing any problems or questions that may arise....
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Oct 23,2013
Oct 23,2013
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Found us exactly what we were looking for , two bed with outdoor space,and able to move within a week....
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Oct 22,2013
Oct 22,2013
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I had an excellent experience with Paramount. The recommended selling price for the property was very well judged. The photographs were excellent. The open day, on which my property was shown, was extremely successful, so that I had several offers at or above the asking ...
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Oct 22,2013
Oct 22,2013
2
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Very efficient, professional and friendly company. Both Mark and Jason couldn't do enough for us and explained everything clearly and honestly. Certainly one of the best estate agents I have ever used....
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Oct 22,2013
Oct 22,2013
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Lionel was very helpful and always came back to me with replies to my queries, far more helpful then the vendors solicitors! He was very knowledgeable and made sure my purchase went through swiftly and with minimum stress.
My only complaint is the company policy ...
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Oct 21,2013
Oct 21,2013
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Viewing experience was good and all helps was available. last minute on viewing on Saturday was arranged without any fuss.
Great support when paper work was taking long time and delayed. Lionel keeps us informed at every stage and he was ringing around to make ...
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Oct 18,2013
Oct 18,2013
2
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We have been more than satisfied with their Paramount's services. On moving in, the inventory was done very thoroughly and quickly and we received a detailed report within a week. One point that was noted in the inventory was that one of the windows did ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
