88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
show more
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jan 24,2014
Jan 24,2014
3
people found
this helpful
this helpful
I found both James and Jason very helpful at all stages. They also were very quick at responding to any e-mails, texts or phone calls....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22,2014
Jan 22,2014
0
people found
this helpful
this helpful
Lionel has been nothing but a star right from the moment I visited the property. He was extremely patient on my first visit, and helped me get in successive viewings within a couple of days. He was never too pushy pre the sale and I ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2014
Jan 20,2014
3
people found
this helpful
this helpful
From beginning to end James, Jason and the rest of the staff at Paramount have been nothing short of exceptional. James made an immediate positive impression by being well prepared and knowing the answers to all the questions I posed on the first viewing.
Ever ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 20,2014
Jan 20,2014
0
people found
this helpful
this helpful
David Warren was extremely honest and straight up, he always got back to us when he said he would. He never left us in the dark as to where something was at. He was very flexible and easy to get hold of at all times ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 15,2014
Jan 15,2014
0
people found
this helpful
this helpful
I have been in my flat with Paramount Properties for the last year or so and they have generally been responsive with any issues.
The only thing damaging Paramount's brand is really one of their letting agents Mark Durban. Mark is a typical type A ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 09,2014
Jan 09,2014
3
people found
this helpful
this helpful
Always prompt with replies and information, worked with the landlord to work out our requests. No fuss with transactions or form completions. Generally hassle-free....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 08,2014
Jan 08,2014
0
people found
this helpful
this helpful
This was not an easy sell!! Lots of little problems which where causing me a lot of stress. Tim was a great support. Although I know he was working for his commission he did his upmost to support me during a stressful time. He found ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 08,2014
Jan 08,2014
3
people found
this helpful
this helpful
James has been great from the get go, he understood our needs and really listened when we described what we were looking in a house. We really challenged him in finding us a nice place to live that would let us have a dog, and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 03,2014
Jan 03,2014
0
people found
this helpful
this helpful
I don't usually take time to write reviews but knowing how complicated it is to find the right estate agency in London I thought I would make an exception.
I first chose Paramount because of their local experience and knowledge but what made the difference ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 31,2013
Dec 31,2013
0
people found
this helpful
this helpful
We are a young couple that searched a flat share in London. As we found our current flatmate, we were very welcome at the agency by Rebecca with whom we had had email contact.
We were very satisfied with the communication, however the tenant substitution ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 30,2013
Dec 30,2013
0
people found
this helpful
this helpful
We felt that the agent did everything they could to make the whole process very easy and smooth, organising a viewing very quickly, putting us under no pressure to make a decision and then being very helpful when we decided we did want to make ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 23,2013
Dec 23,2013
0
people found
this helpful
this helpful
I've recently had the pleasure of buying two small units through Paramount. Hayden has been very professional and quick in answering my questions before and during the purchasing process, bridging the gap with the vendor while doing an excellent job in representing his client with ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18,2013
Dec 18,2013
3
people found
this helpful
this helpful
Jason was extremely helpful with all dealings we had with him when moving into our property. He went above and beyond to meet or request for a quick turnaround of contracts and expedited move in date. We would certainly recommend him as an agent....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 13,2013
Dec 13,2013
0
people found
this helpful
this helpful
I have just moved into a flat managed by Paramount Properties and I would like to highlight that the service received was excellent. From start to finish the staff behaved in a very professional manner and hand held me throughout all the process. My questions ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 07,2013
Dec 07,2013
0
people found
this helpful
this helpful
Hello!
My girlfriend and I lived in london for 5 years and over this time we changed flats 3 times.
Everyone knows how hard it is to find a decent flat, at a good price and in the right location.
The flat we rented through Paramount, thanks ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06,2013
Dec 06,2013
0
people found
this helpful
this helpful
I am writing this review because I'm incredibly satisfied with the performance and help Paramount Properties has offered me and my flat mates over the last two years. I have been dealing with Paramount Properties through Dominic Moyes. Dominic and the way the company works ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06,2013
Dec 06,2013
3
people found
this helpful
this helpful
James took the booking for the viewing and showed us around the property. He answered all our questions and took us through some things to do with the property that we hadn't thought of (e.g. water pressure in 3rd floor showers!). He was really ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 06,2013
Dec 06,2013
0
people found
this helpful
this helpful
I was impressed by Mark's service. He dealt with me with courtesy and tact, not pushing me in any direction, giving me the best advice and eventually supporting my final choice. He worked hard organising many viewings of my flat and keeping me informed about ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 02,2013
Dec 02,2013
0
people found
this helpful
this helpful
We had been searching for a 2 bedroom flat for nearly 5 months in the Kilburn/ West Hampstead and Willesden Green areas with little luck despite viewing some 50+ properties. We met Robert while viewing a property in West Hampstead and while that property didn't work for us ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 02,2013
Dec 02,2013
0
people found
this helpful
this helpful
I can't begin to say how much I appreciate Lionel's help with my purchase. He has been absolutely excellent throughout - acting as the main communication link, pushing to get things through, tirelessly patient and always available with support and information....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2013
Nov 30,2013
0
people found
this helpful
this helpful
We had a few different issues that needed sorted in our rental property - washing machine, heating, toilet flush and extractor fans. Danielle was quick to respond initially and Lauren was great through the process. Very proactive and responsive, identifying the problem and sending out ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2013
Nov 30,2013
0
people found
this helpful
this helpful
Lauren helped me with an urgent washing machine issue. I contacted Paramount about it on Thursday morning because my clothes were stuck inside and the machine was not usable. I was concerned with that problem lingering over the weekend. Lauren arranged for a technician to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2013
Nov 30,2013
0
people found
this helpful
this helpful
I had been looking to sell my property and contacted Paramount. I dealt with Lionel Stoll who was very helpful and professional.
Lionel gave me advice as to what was best for myself and my property. He was friendly, honest & ethical and I would not ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 27,2013
Nov 27,2013
3
people found
this helpful
this helpful
In the past I've found some estate agents to be pushy and just interested in the sale. Must say right from the start Dominic Moyes from Paramount was excellent. He took our details and showed us the property we eventually moved into. We discussed with ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 27,2013
Nov 27,2013
0
people found
this helpful
this helpful
The agency has always been highly efficient in their response to any requests for maintenance and servicing. I am always able to talk to the same member of staff, who is helpful and accommodating. The only time I have ever been frustrated is with regard ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26,2013
Nov 26,2013
0
people found
this helpful
this helpful
We have known Lionel for many years now.
Lionel is a very professional and trust wordy Estate Agent.
Lionel recommended a sensible asking price, Lionel explained to us what he was hoping to achieve given the market conditions, and things went exactly as planned.
Once ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26,2013
Nov 26,2013
0
people found
this helpful
this helpful
I found the agents very friendly and made themselves available when we asked to organize a second visit of the property for the third tenant which couldn't be present the first time.
They've also been very clear and transparent on what was needed on our ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26,2013
Nov 26,2013
0
people found
this helpful
this helpful
I have been letting my property with Paramount for over 5+ years and have always found Paramount excellent and easy to deal with.
Mark is always pro-active in alerting me when gas safety checks need to be done and arranges these with the maintenance team. Mark ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26,2013
Nov 26,2013
1
people found
this helpful
this helpful
I have recently rented a flat with Paramount! Service received was excellent! Staff is highly professional, efficient and friendly, real pleasure to deal with. I highly recommend Paramount and thank Mark Durban for all his help!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25,2013
Nov 25,2013
0
people found
this helpful
this helpful
Paramount Properties exceeded expectations on every level. We had a fantastic experience finding our flat with them. The advertising was honest and representative of the property. Spencer Lawrence was a first rate agent, showing us the property at our earliest convenience and providing detailed description ...
read full review
read full review
Was this helpful?
Yes
Yes
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
