88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Apr 15,2014
Apr 15,2014
4
people found
this helpful
this helpful
I am very satisfied with the service at Paramount Lettings. I went in on a Wednesday morning, and they have a booklet of all the current properties, with colored photographs and details about the property. I saw an apartment that I liked and since I ...
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Apr 14,2014
Apr 14,2014
3
people found
this helpful
this helpful
I felt the agents were knowledgeable about the property. I felt they were NOT "pushy" at all. I also found them to be responsive and reliable. Overall, I am pleased with Paramount....
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Apr 13,2014
Apr 13,2014
5
people found
this helpful
this helpful
Dexter was very helpful on providing me with a range of properties in and around my price range. He was very informative (although being new he still needs to develop a better knowledge of the local property market and the properties he is letting) and ...
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Apr 10,2014
Apr 10,2014
0
people found
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In my experience for the past 3-4 months with Paramount Properties, I think Paramount Properties is a great agency due to my landlord at present wanted to sell the property that I was renting and Paramount Properties took over the property for the new landlord.
...
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Apr 08,2014
Apr 08,2014
0
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Lauren is extremely helpful and quick to respond to problems And queries I have with my rental in West Hampstead...
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Apr 06,2014
Apr 06,2014
4
people found
this helpful
this helpful
A unique combination of professionalism and friendliness that leaves you with the feeling that despite not having been pestered everything is sorted just in time and you are now happy in you dream new home. Highly recommended....
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Apr 06,2014
Apr 06,2014
0
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It was an absolute pleasure dealing with Paramount sales. We found a very experienced and dedicated sales person in Lionel. He diligently followed up on progress and actions with all parties on a daily basis in a very professional manner. It is testimony to his ...
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Apr 04,2014
Apr 04,2014
1
people found
this helpful
this helpful
We bought our home through paramount and Hayden was the agent we dealt with. We were thoroughly impressed by his professionalism. He is a very competent and hard working agent. He definitely went over and above in trying to ensure our sale and purchase went ...
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Apr 04,2014
Apr 04,2014
0
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I have been a tenant for a property that Danielle Davey manages for a year and a half. She has been an absolute dream and always stepped up to do whatever she could to help whenever we have had a problem or query. She always ...
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Apr 03,2014
Apr 03,2014
3
people found
this helpful
this helpful
I recently rented a flat through Paramount Properties, there service was excellent and I would highly recommend them.
Dexter found the perfect property to suit my requirements & and handled all my requests brilliantly to get the deal done.
Jason ensured the process of moving into ...
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Apr 01,2014
Apr 01,2014
0
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Tim has been very proactive with helping with the deal to be completed as soon as possible. He also managed to accommodate as much as possible our requests. Overall our experience with Tim has been great....
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Apr 01,2014
Apr 01,2014
0
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Always and exceptional service. I requested a Statement Summary of Accounts for my 2013 - 2014 tax return. Ashley had this back to me within the hour. I could not have asked for more.
Thank you!...
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Mar 27,2014
Mar 27,2014
0
people found
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Paramount were very professional and responsive to my requests. If I rent again, I hope I have similar a similar experience....
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Mar 27,2014
Mar 27,2014
3
people found
this helpful
this helpful
Paramount were very helpful in assisting with the letting of the property. James was happy to provide a couple of viewings at short notice and kept us informed of our offer. Once we had an offer accepted Jason ensured that we were provided with all ...
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Mar 25,2014
Mar 25,2014
0
people found
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Spencer Lawrence from Paramount Lettings is extremely honest, courteous and above all very thorough. He gave me complete confidence in a process which I am not familiar with at all. He was very clear about what improvements I needed to make to the flat to ...
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Mar 25,2014
Mar 25,2014
0
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We were very happy with the service from those at Paramount. They were very professional and gave us a realistic assessment of the sale value of the property without the hard sell. They were also very supportive during the process of the sale of the ...
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Mar 24,2014
Mar 24,2014
0
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I recently purchased a 1 bedroom flat and I I'm pleased to say I received an excellent service from Paramount. It was a long and complicated process and Lionel Stoll showed extreme professionalism, he was very responsive to all my queries, chased solicitors on my behalf ...
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Mar 20,2014
Mar 20,2014
3
people found
this helpful
this helpful
I contacted Jason about a property we wanted to view and are now renting. He was extremely helpful and knowledgable of the property and area. Arranging a viewing was easy and organising contracts and payments was even easier. Emails were always answered the same day. ...
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Feb 26,2014
Feb 26,2014
0
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Aggregate experience was very positive, straight from offer to acceptance of purchase.
Net/Net: happy with the service recieved, Lionel was engaged and responsive to all queries....
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Feb 26,2014
Feb 26,2014
0
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Paramount have been fantastic in our move out of our rented property - they made what could have been a difficult situation (our landlord selling the property we have lived in for the past 7 years) into a positive move. They explained every step with us, ...
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Feb 21,2014
Feb 21,2014
0
people found
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So far I am pleased with the way that Mark has handled my move in into the new property. There were a few things that needed to get sorted upon my move-in. Before I moved into the property and signed the contract, I wanted to ...
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Feb 19,2014
Feb 19,2014
0
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Hayden is an extremely professional and personable young man.
He kept me informed throughout the whole deal, nothing escapes him. He is helpful to a fault and gave good advice with regard to refurbishment and letting.
He has a maturity and knowledge of the business ...
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Feb 19,2014
Feb 19,2014
3
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this helpful
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Mark
Mark was my first contact at Paramount. I spoke to him over the phone about the property I was interested in; he was very informative and helpful. He then arranged a viewing at short notice. Mark was very friendly during the viewing and it ...
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Feb 17,2014
Feb 17,2014
2
people found
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Very professional agents, process was very smooth and they were really helpful in the negotiations. Really recommend the Agency and both Jason&Dominic if you want to let a place in West Hampstead area....
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Feb 17,2014
Feb 17,2014
2
people found
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Best agency we have used to date. Most contact was with Mark himself and it is immediately clear that he knows what he is doing. Everything was sorted very quickly and professionally. Important to note that the only fees paid when using Paramount were for ...
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Feb 17,2014
Feb 17,2014
0
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Tim was very professional and helpful throughout the buying process. We found him very trustworthy and we were very pleased with his service....
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Feb 17,2014
Feb 17,2014
1
people found
this helpful
this helpful
Paramount, specifically Mark Durban and Danielle Davey, always acted with a high level of professionalism and with compassion. They performed duties well beyond their actual responsibilities, showing us that it was important to them to maintain positive relations with their tenants, not something I have ...
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Feb 14,2014
Feb 14,2014
3
people found
this helpful
this helpful
Jason was very helpful when we were interested in renting a flat. He showed us round and answered all of our questions, and was very patient while we looked in around every part of the flat! He has been very efficient with our references and ...
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Feb 06,2014
Feb 06,2014
3
people found
this helpful
this helpful
Both Mark and Jason were very friendly very professional and very accommodating. They made the process very easy and gave helpful advice. I would recommend them and the agency to anyone wanting to rent in the area....
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Jan 27,2014
Jan 27,2014
0
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High quality service by everyone at Paramount. All problems are dealt promptly and in the way that is effective and convenient to us (tenants) and our landlord . Excellent communication and professionalism by Mr Mark Durban and Mr Daniel George. I would totally recommend Paramount Properties ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
