88% sales valuation accuracy
86% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ...
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At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
Latest Reviews
View all Reviews 1285
2nd Sep 2024
reviewed by 'Victoria'
5th Oct 2021
reviewed by 'Lee-Ann'
24th Jul 2021
reviewed by 'Charlotte'
7th Jul 2021
reviewed by 'Nikki'
17th Jun 2021
reviewed by 'hugely disappointed tenant'
25th May 2021
reviewed by 'Thomas'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 86% | £158,750 | £15,875,000 |
| Lettings | 92% | 95% | £400 | £3,879 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 240 | 1 | 713 | 12 | 133 | 2 | 155 | 1 | 22 | 6 |
Areas covered
- NW2
- NW3
- NW6
- NW8
- NW10
- W9
Address
150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Jul 24,2014
Jul 24,2014
3
people found
this helpful
this helpful
A very professional service from start to finish. Dexter helped us initially secure the property and then Jason helped ensure we were all ready to go for our tight move-in schedule. Would highly recommend Paramount....
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Jul 22,2014
Jul 22,2014
1
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Great Agency
Very willing to please
Not there to just make money, they aim to find the right home for you...
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Jul 21,2014
Jul 21,2014
1
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this helpful
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I found Lionel very supportive during the whole process and he helped with communication to landlord and secured a lockdown agreement promptly. He unlike other agents did not play any games and did not try to create a false competition between the interested parties. Overall ...
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Jul 18,2014
Jul 18,2014
1
people found
this helpful
this helpful
Very efficient service - we recommend them! Daily telephone contact with useful updates, ...plus where delays were occurring, they either themselves (or via us) tried their best to communicate any essential detail between solicitors and other key parties in the chain in order to keep ...
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Jul 16,2014
Jul 16,2014
2
people found
this helpful
this helpful
Our experience with Paramount was awful.
I called on Thursday to arrange a viewing for saturday at 2pm. The estate agent was very quick on the phone, taking only my name and number and then just giving me the number of the place (I was ...
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Jul 16, 2014
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(1)
Thank you for taking the time to share your experience with Paramount and we are sad to hear that you did not receive the excellent customer service we strive to deliver. Since your review was posted we have looked into what happened and spoken with the negotiator involved. A customer’s time is always more valuable than ours and unfortunately our usual procedures were not implemented on this occasion. Our sincere apologies. ...
Jul 14,2014
Jul 14,2014
2
people found
this helpful
this helpful
Lionel played a very positive role throughout the process of the sale of the above flat. He is courteous, hard-working, good humoured, and always instrumental in pushing things forward. I would very much like to recommend him and Paramount who served admirably on this sale. ...
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Jul 14,2014
Jul 14,2014
4
people found
this helpful
this helpful
Both James and Jason were very helpful, they always replied to my emails / telephone calls in a timely manner and made the process of renting a flat very quick and easy....
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Jul 12,2014
Jul 12,2014
2
people found
this helpful
this helpful
I bought a property through Lionel Stoll at Paramount and he was very professional, knowledgable and helpful despite obviously being appointed by the vendor. I was very happy with how Lionel helped to keep the momentum up through till Exchange by keeping in touch with ...
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Jul 10,2014
Jul 10,2014
4
people found
this helpful
this helpful
Mark was a very enthusiastic, friendly agent. He was responsive and helpful, answering all of our questions- which were many as we are new arrivals to London. Jason was prompt and accommodating, making for a very smooth administrative process. They worked fluidly as a team ...
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Comment on agent fees
Having to pay fees as a tenant was new to us; so we have no real basis for comparison. As tenants, we would obviously prefer if the agency structured their fee model such that any agent costs were covered by the landlord- as we did come across some agents that operated in this fashion.
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Jul 10,2014
Jul 10,2014
3
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this helpful
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We had a really good experience dealing with Paramount Properties. We had an offer accepted on a new property but hadn't put our flat on the market. We had 2 weeks to agree a sale so we could progress. On the Monday we contacted them. By ...
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Jul 10,2014
Jul 10,2014
5
people found
this helpful
this helpful
Amazing service! Moved mountains to get us in within a few days of saying we wanted the flat. Could not fault them on anything. Great to meet the landlord too on the day of signing for the lease. Would definitely recommend. Very happy....
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Jul 09,2014
Jul 09,2014
1
people found
this helpful
this helpful
The agent was very helpful in all stages of the process. I was kept informed throughout the process so never had any doubts of where I stood. It also seemed like the agent was trying their best to facilitate the process for both the seller ...
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Jul 09,2014
Jul 09,2014
1
people found
this helpful
this helpful
I approached 3 different agents to sell my property and the first to respond was Paramount, whom visited the property on the same day and although they did not come back with the highest valuation , l thought they were very honest in there approach and there ...
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Jul 09,2014
Jul 09,2014
5
people found
this helpful
this helpful
This is my first transaction with Paramount and I have been most impressed. I have other properties outside London and so am used to dealing with letting agents. I would describe everyone I dealt with as professional, and the whole process was very well organised, ...
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Comment on agent fees
The issue was less about fees and more about quality of service. I have been let down by other agents in the past and incurred significant expense as a result.
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Jul 09,2014
Jul 09,2014
1
people found
this helpful
this helpful
The agents have been instrumental and friendly in helping us have a good find for a place to live in the midst of London where it can be a comfortable resting haven for me and my husband. The agents have been professional and thorough in ...
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Jul 07,2014
Jul 07,2014
1
people found
this helpful
this helpful
Dexter and Rebecca were very prompt in their responses and helped with sending across the necessary paperwork and this in turn guaranteed us a very quick move in to our rental property. Paramount have been the most helpful rental agencycle we have used in London ...
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Jul 07,2014
Jul 07,2014
2
people found
this helpful
this helpful
Danielle is part of the property management team in Paramount. Recently, there have been several issues and minor problems to do with above flat and Danielle has dealt with all of them in her quick, efficient, no-nonsense approach. She is always pleasant and friendly and ...
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Jul 04,2014
Jul 04,2014
5
people found
this helpful
this helpful
Jason and Mark have been very helpful on assisting me setting in the flat so far. Fast responses with great manners. I really appreciated what they have done for me with my new home!...
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Jul 02,2014
Jul 02,2014
3
people found
this helpful
this helpful
The service from paramount was the best we have had. The Friendly Agents were extremely helpful in assisting with the move. Had a lot of bad experiences and they made our move easy and stress free. Dexter in particular was very helpful with the process....
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Jun 27,2014
Jun 27,2014
5
people found
this helpful
this helpful
We have had a really good experience with Paramount. Firstly with Dexter, who from the 1st moment has shown us to be really helpful, helping us finding the best flat in West Hampstead, which we were looking for. He was always really quick to respond ...
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Jun 26,2014
Jun 26,2014
7
people found
this helpful
this helpful
When I first viewed the flat, it was still being renovated all over; none of the rooms were actually finished. However, I've decided to take a leap of faith because I could see the potential in the property. Dexter, the agent showing me around, was ...
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Jun 25,2014
Jun 25,2014
6
people found
this helpful
this helpful
We viewed the property with Dexter and he was incredibly polite and knowledgable of the the property and the area. He also was very helpful with our unusual circumstances, as both of us are Self employed. Dexter was available to us even after work hours ...
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Jun 25,2014
Jun 25,2014
4
people found
this helpful
this helpful
We cannot praise Paramount enough. They went above and beyond for us time and again. Took on a flat as tenant with a very aggressive move in date but all the admin and finer details were dealt with quickly and professionally. We were always informed ...
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Jun 25,2014
Jun 25,2014
3
people found
this helpful
this helpful
Robert Lazarus viewed and valued the property. He listened very carefully to what I had to say and showed a lot of interest in the house and garden. He allowed me to view the wording of the insertion on their site before it went live. ...
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Jun 25,2014
Jun 25,2014
7
people found
this helpful
this helpful
Paramount were extremely helpful in sorting our new property. Dexter was professional and helpful when showing us round the property and dealt with a potential issue which may have caused the deal to fall through very well. Jason went out of his way to ensure ...
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Jun 25,2014
Jun 25,2014
7
people found
this helpful
this helpful
Both Dexter and Jason were very good in their responsiveness to texts and calls and acting in an expeditious matter to get us into our new tenancy within a week.
They acted professionally and would recommend them moving forward given their willingness to work with ...
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Jun 24,2014
Jun 24,2014
5
people found
this helpful
this helpful
We were very pleased with the excellent service provided by Paramount in our search for a new flat to let. Dexter was incredibly helpful and never pushy- he went above and beyond to help us put a successful offer in and was always ready to ...
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Jun 21,2014
Jun 21,2014
3
people found
this helpful
this helpful
To whom it may concern,
Spencer has broken the estate agent rule book and been a true gentleman and friend. He was brilliant when I needed to rent my flat and is equally great and helpful, now that I need to sell it. He has ...
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Jun 18,2014
Jun 18,2014
3
people found
this helpful
this helpful
Paramount proved to be friendlier and more efficient than all the other agents I was using, and I was using many.. Also, Lionel's persistence with solicitors was incredibly useful....
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Jun 18,2014
Jun 18,2014
3
people found
this helpful
this helpful
Both Daniel and Mark have been excellent to deal with during our tenancy with Paramount. Everything was straight forward and hassle free. They were always easy to get in contact with and were helpful from start to finish. They're a credit to their company and ...
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Spencer
(181)
Jason
(172)
Lionel
(127)
James
(102)
Dexter
(73)
Dexter
(73)
Robert
(61)
Rebecca
(49)
Danielle
(41)
Morelle
(30)
Tim
(27)
Kyla
(21)
James
(17)
Daniel
(12)
Sam
(12)
Sam
(12)
Ashley
(9)
Lauren
(8)
Lucy
(6)
Hayley
(3)
Benjamin
(2)
oliver
(2)
Hollie
(2)
Oliver
(2)
Duval
(1)
Saul
(1)
Nikos
(1)
Tony
(1)
Dipak
(1)
Mark
(1)
Jonathan
(1)
Nadia
(0)
Anthony
(0)
Jake
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.
Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.
If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.
Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.
A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.
Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.
This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.
