Robert Oulsnam & Company
4.7/5, 378 reviews
92% recommended
97% sales valuation accuracy
98% sales fee satisfaction
85% lettings valuation accuracy
79% lettings fee satisfaction
Your home is almost certainly your single most valuable asset, so it's not surprising that selling or renting it can sometimes prove stressful. At Robert Oulsnam and Company, we understand this only too well.Robert Oulsnam & Company was founded over 40 years ago on the fundamental principal to provide high quality ... show more Your home is almost certainly your single most valuable asset, so it's not surprising that selling or renting it can sometimes prove stressful. At Robert Oulsnam and Company, we understand this only too well.

Robert Oulsnam & Company was founded over 40 years ago on the fundamental principal to provide high quality service as Estate Agents and Letting Agents. The company has expanded steadily and now boasts 11 offices covering Birmingham and North Worcestershire.
We are constantly matching ourselves against others to ensure we provide the best possible service.
We lead the way with cutting edge technology ensuring both customers and employees have access to the latest methods to promote and introduce homes to prospective buyers. Yet we recognise that we are a people industry and that it is our employees that sell and let homes. To this end we have the very best employees who are committed to providing our clients with a polite and courteous service of which they would expect.
Selling or letting your home is a most important matter and one of the biggest decisions people may make in their lifetime. Choosing the right Estate Agent or Letting Agent then means the difference between success and failure. Robert Oulsnam & Company provides a service to achieve the highest possible price for our clients within the time frame required using our experience and local knowledge.
Robert Oulsnam & Company - Click to Visit Our Website

Latest Reviews

 View all Reviews 378
18th Jul 2022
reviewed by 'Mark'
“I have used Oulsnams for 3 years as my letting agent, everything is done in a very professional manner and they ......”
16th Jul 2022
reviewed by 'Denisa'
“The best agent Chrystalla Nicolas,she was very polite in all emails!spoke to me politely and helped me to ......”
13th Jul 2022
reviewed by 'Petros'
“I had a very good Customer Service today from Chrystalla. Very friend and good communication and helpful. Im so happy....”
20th May 2022
reviewed by 'Susan'
“We found all the staff at oulsnams in rubery very kind and helpful and was always at the end of ......”
12th Apr 2022
reviewed by 'Veronica Skye'
“Thank you for selling my property and your advice and assistance throughout this stressful process. Great communication and updates are ......”
12th Apr 2022
reviewed by 'Alwyn'
“Experience in general was good I dropped the 1 star as the for sale board broke the fence panel repair was ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £33,000 £730,000,000
Lettings 85% 79% £395 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 5 16 13 215 5 95 3 4 5
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Robert Oulsnam & Company Branches (view all 12)
(SALES) Barnt Green, B45
Bournville, B30
Bromsgrove, B61
Droitwich, WR9
Hagley Road, B66
Kings Heath, B14
Lettings Barnt Green, B45
Moseley, B13

“Rachel provided a highly professional and efficient service during our ......”

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Mar 14,2017
Minithumbup
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Rachel
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Karen
By: 'JH'
Mar 14,2017
0 people found
this helpful
Rachel provided a highly professional and efficient service during our house sale/purchase, and was always available to discuss issues and provide a positive outlook. Karen was also very proactive when communicating information to us, and overall the Bournville team came across as keen, positive ...
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Comment on agent fees
Comparable with other agents, but with the additional edge of great service.
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By: Rachel Andrews
Mar 14, 2017
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Many thanks for your kind comments, we hope you are very happy in your new home. ...

“What can I say ... Great service throughout , communicative at all ......”

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Mar 14,2017
Minithumbup
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Alison
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Natalie
By: 'Ash'
Mar 14,2017
0 people found
this helpful
What can I say ... Great service throughout , communicative at all stages and very pro active in dealing with the chain , other agents and solicitors. I would have no hesitation in using their services in the future and would definitely recommend to friends & family who are ...
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Comment on agent fees
fair
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“I've used this company a few times now and every ......”

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Mar 09,2017
Minithumbup
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Rachel
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Karen
By: 'C'
Mar 09,2017
0 people found
this helpful
I've used this company a few times now and every time they have been excellent in buying and selling....
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Comment on agent fees
Average for a high street branch but could be more competitive now as many online agents are cheaper.
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By: Rachel Andrews
Mar 14, 2017
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Thank you so much for your review and loyalty to us. It is always a pleasure to do business with you. ...

“I cannot thank Robert Oulsnams enough. Our house was only ......”

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Mar 07,2017
Minithumbup
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Debbie
By: 'T.'
Mar 07,2017
0 people found
this helpful
I cannot thank Robert Oulsnams enough. Our house was only on the market for a week before it was sold - we had over 6 viewings within the first few days it went on the market. The service was fab and the staff are so friendly. ...
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“We moved three times prior to using Robert Oulsnam, each ......”

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Feb 27,2017
Minithumbup
By: 'C'
Feb 27,2017
1 people found
this helpful
We moved three times prior to using Robert Oulsnam, each time using a different Agent, and we can honestly say we found all the staff at Oulsnam very professional and extremely helpful throughout the transaction. In our opinion they are the best Agent in Droitwich ...
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Comment on agent fees
Fees extremely competitive
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“I found all the staff at Robert Oulsnam very helpful. ......”

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Feb 25,2017
Minithumbup
By: 'Lesley'
Feb 25,2017
0 people found
this helpful
I found all the staff at Robert Oulsnam very helpful. They were accommodating regarding viewing days and times and went out of their way to find out information during the rather protracted purchase time. As it was difficult for me to collect the keys on ...
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“Extremely helpful and supportive through buying my first property. I ......”

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Feb 24,2017
Minithumbup
By: 'Emma'
Feb 24,2017
0 people found
this helpful
Extremely helpful and supportive through buying my first property. I had lots of questions and the team was excellent at answering them quickly and comprehensively. Laurie Price was my main port of call and she was incredible with dealing with a not so straightforward process! ...
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Comment on agent fees
I think the fees were very reasonable and in line with other agents in the area.
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“I would like to thank Claire, Laurie and the rest ......”

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Feb 22,2017
Minithumbup
By: 'Jane'
Feb 22,2017
0 people found
this helpful
I would like to thank Claire, Laurie and the rest of the staff at Robert Oulsnam in Droitwich for working so hard to bring the recent sale of my property to a quick and satisfactory conclusion. The girls in the Droitwich Office were very knowledgeable ...
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Comment on agent fees
The agents fees were comparable with those of other estate agents in my local area.
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“Exceptionally helpful throughout a rather complicated process when I approached ......”

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Feb 20,2017
Minithumbup
By: 'Chris'
Feb 20,2017
0 people found
this helpful
Exceptionally helpful throughout a rather complicated process when I approached this branch with a view to selling a deceased relative property.Gary Kendall was my main contact and found him exceptionally helpful and supportive and kept me informed weekly with updated bulletins.A!So I ...
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Comment on agent fees
In view of a rather complicated sale I think the fees. Charges were very reasonable
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“I had really good customer service and the team very ......”

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Feb 16,2017
Minithumbup
By: 'Kevin'
Feb 16,2017
0 people found
this helpful
I had really good customer service and the team very knowledgeable Also they were really professional I was very happy with the whole experience...
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Comment on agent fees
Very competitive
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By: Oulsnam's Lettings
Mar 17, 2017
View all comments (1)
Thank you Kevin - we appreciate you taking the time to leave us a review and are glad that you had such a positive experience with us. On behalf of all of the team here at Oulsnam's ...

“This is the second property you have sold for us. ......”

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Feb 09,2017
Minithumbup
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Tim
By: 'DM2017'
Feb 09,2017
0 people found
this helpful
This is the second property you have sold for us. The first a swift sale and matters were handled speedily & accurately. The second took longer and required sifting through some unreliable buyers and offers and a perseverance to complete the sale despite the twists & turns ...
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Comment on agent fees
Good
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“Handled the whole process from enquiry, viewing to submitting offers ......”

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Feb 08,2017
Minithumbup
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Kelly
By: 'LSINGH'
Feb 08,2017
0 people found
this helpful
Handled the whole process from enquiry, viewing to submitting offers in a very professional and ethical manner. The sale and purchase was made easy by the office producing exact memorandum of sales, clear and precise sales particulars and offered flexible viewing days/times. Throughout the ...
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Comment on agent fees
Good
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“A big THANK YOU to all at Pershore Road Office ......”

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Feb 08,2017
Minithumbup
By: 'HappyChappy'
Feb 08,2017
0 people found
this helpful
A big THANK YOU to all at Pershore Road Office for the efficient way you sold my house in Kings Heath....
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Comment on agent fees
Excellent value
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“Really helpful throughout a very long process. Excellent advice and ......”

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Jan 28,2017
Minithumbup
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Ben
By: 'Claire'
Jan 28,2017
0 people found
this helpful
Really helpful throughout a very long process. Excellent advice and kept us extremely well informed. Also provided a lot of guidance with a difficult accompanying sale with a different agent. Would very highly recommend....
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Comment on agent fees
No issue with the fees; just very pleased with the service provided.
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“We purchased our house in Droitwich and found them to ......”

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Jan 24,2017
Minithumbup
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Gill
By: 'Nick'
Jan 24,2017
0 people found
this helpful
We purchased our house in Droitwich and found them to be very professional and friendly. We were constantly updated on the progress of the purchase and everything went smoothly. I would definitely recommend Robert Oulsnam...
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Comment on agent fees
Good
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“Friendly advice and professionalism.I found that from start to ......”

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Dec 23,2016
Minithumbup
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Ann
By: 'TESTER'
Dec 23,2016
0 people found
this helpful
Friendly advice and professionalism. I found that from start to finish we were kept up to date regularly on all matters of the sale, the sale felt more like a friend conducting the sale/rather than a business transaction, and it all came down to ...
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Comment on agent fees
GOOD
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“Having sold with one agent and purchased through Oulsnam we ......”

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Dec 20,2016
Minithumbup
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Debbie
By: 'Sonya'
Dec 20,2016
1 people found
this helpful
Having sold with one agent and purchased through Oulsnam we found the staff to be very friendly, helpful and efficient. Felt like all the staff cared about us finding a suitable family home. Went out of their way to bring the viewing forward, hence to ...
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“Luke became our adviser when we put our house on ......”

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Dec 13,2016
Minithumbup
By: 'Chris'
Dec 13,2016
0 people found
this helpful
Luke became our adviser when we put our house on the market in 2016. I have to say Luke was brilliant and helped make the process quite stress free. Appointments had been set up and we had regular telephone call from Luke reviewing and updating us ...
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Comment on agent fees
good
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“We bought a flat via this Northfield office and due ......”

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Dec 07,2016
Minithumbup
By: 'Happy'
Dec 07,2016
0 people found
this helpful
We bought a flat via this Northfield office and due to the complexity of the purchase needed to be in frequent contact with the vendor through Luke. We were impressed with the way all staff were able to 'deputise' when Luke was on leave, presumably ...
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Comment on agent fees
No fees paid, as property was purchased
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“A very bad experience -Our house was over-valued- the photos ......”

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Dec 05,2016
Minithumbdown
By: 'Disappointed'
Dec 05,2016
2 people found
this helpful
A very bad experience -Our house was over-valued - the photos were poor (I ended up taking my own and submitting them via email to replace a number taken by the agent) - communication was poor (we were not even informed when people who had ...
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“I really thought you did a stirling job from when ......”

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Dec 01,2016
Minithumbup
By: 'David'
Dec 01,2016
0 people found
this helpful
I really thought you did a stirling job from when i viewed the property to when I moved in, it was very speedy. The property is really good so thankyou....
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Comment on agent fees
I think the fees are a little high.
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“I sold my house in Norton Worcester through Oulsnams and ......”

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Nov 24,2016
Minithumbup
By: 'Andy'
Nov 24,2016
0 people found
this helpful
I sold my house in Norton Worcester through Oulsnams and found them to be great. They were really professional throughout the entire process, they kept me up to date with progress and did a lot of work on my behalf chasing other parties in the ...
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Comment on agent fees
I thought they were competitive on price compared to other agents.
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“great personal service with good feed back to me about ......”

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Nov 17,2016
Minithumbup
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Tim
By: 'lezy'
Nov 17,2016
0 people found
this helpful
great personal service with good feed back to me about sale progression and how it was progressing and when prospective buyers were being shown around the property...
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Comment on agent fees
good
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“My partner and I recently purchased a house that was ......”

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Nov 05,2016
Minithumbup
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Sue
By: 'Alex'
Nov 05,2016
0 people found
this helpful
My partner and I recently purchased a house that was listed by the Robert Oulsnam Stirchley branch and we were assigned Sue. As first time buyers we were unsure of the process and Sue helped us every step of the way and with any queries ...
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Comment on agent fees
Agent's fees are none applicable as we were purchasing the property.
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By: Sue Lawrence
Nov 07, 2016
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Thank you very much for your kind comments. We all hope you have settled in well to your new home. Wish you well for the future. ...

“The service provided is second to none. Important changes in ......”

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Oct 07,2016
Minithumbup
By: 'John'
Oct 07,2016
0 people found
this helpful
The service provided is second to none. Important changes in legislation and safety requirements are issued whenever there is a requirement. We have never had to worry about selecting a new tenant, this is all completed by the agents and they carry out a rigorous ...
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Comment on agent fees
Great service and very good prices.
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“I chose Robert Oulsnams as this was my first letting ......”

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Oct 07,2016
Minithumbup
By: 'Edged48'
Oct 07,2016
0 people found
this helpful
I chose Robert Oulsnams as this was my first letting experience and from the moment they came to appraise my property the service has been second to none and the staff always friendly. I was also attracted by the low admin fees they charge tenants ...
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Comment on agent fees
Agents fees are substantially lower than their competitors which is knelt main reasons I chose them.
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“I dealt with the Barnt Green office last year in ......”

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Oct 06,2016
Minithumbup
By: 'lisaf7211'
Oct 06,2016
0 people found
this helpful
I dealt with the Barnt Green office last year in securing my first rental property after selling my own house. Everyone that I dealt with was friendly, helpful and informative. They made what could have been a stressful process, a lot easier!...
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Comment on agent fees
All fees were extremely reasonable and I felt I had very good value for money in the way the overall relationship was managed.
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“I received communication from most members of staff throughout the ......”

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Sep 30,2016
Minithumbup
By: 'SouthBrum'
Sep 30,2016
0 people found
this helpful
I received communication from most members of staff throughout the duration of the property sale and all were equally helpful and professional. I always received prompt responses to any queries or concerns I had. Staff were also very willing to help and understood the stress ...
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Comment on agent fees
relative
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“Thank you to the team at droitwich for all your ......”

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Sep 26,2016
Minithumbup
By: 'MARTIN'
Sep 26,2016
0 people found
this helpful
Thank you to the team at droitwich for all your hard work in the sale of our property. Claire had done her homework and gave an accurate valuation of the property and market value, without promising an unobtainable property value. Excellent written and phone contact ...
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Comment on agent fees
Fees were Negotiated at a level better than some and in line with other agents
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“Absolutely disgusted at this branch. Made an appointment to view ......”

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Sep 09,2016
Minithumbdown
By: 'Farhan'
Sep 09,2016
7 people found
this helpful
Absolutely disgusted at this branch. Made an appointment to view a property, the estate agent when I arrived literally got in her car which was parked on the drive (black Audi A1) number plate something similar to Molly....looked at me as I walked down ...
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Comment on agent fees
No comment
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By: Michelle Walls
Oct 05, 2018
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This comment refers to the lettings department and not Kings Heath office. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a complaints procedure with appeal to the Ombudsman Service: Property.

Contact Julie Powell at Head Office or email [email protected]
Last updated at 4:26 PM 31/10/2017 by Trina

Awards won by Robert Oulsnam & Company

Regional Awards won by Robert Oulsnam & Company

Individual Branch Awards

Birmingham, B45

Birmingham, B13

Redditch, B98

Droitwich, WR9



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