100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Open House Thurrock Estate Agents make buying, selling, renting or letting a house, a cost effective, quick and easy experience. A Trusted national network of online estate agents with a local presence in Grays.
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Open House Thurrock Estate Agents make buying, selling, renting or letting a house, a cost effective, quick and easy experience. A Trusted national network of online estate agents with a local presence in Grays.
Latest Reviews
6th Sep 2018
reviewed by 'Patrick'
Opening Hours
Address
Open House
29 Wood View, GRAYS
Grays,Thurrock
Essex
RM16 2WJ
01375 406097
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £300,000 | £375,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- RM16
- RM15
- RM13
- RM17
- RM18
- RM19
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Mar 23,2019
Mar 23,2019
2
people found
this helpful
this helpful
If you want professional, straightforward and honest service just use Julie. Had four or five agents round when selling the house. Went with Julie because of her pragmatic approach.
What a good decision. She was informative and responsive and the got the job done with ...
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Comment on agent fees
Fair fees for the service.
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Sep 06,2018
Sep 06,2018
2
people found
this helpful
this helpful
I used Julie to sell my house recently. Julie was very nice to work with. From initial meeting through the various stages to completion she was always available to advice, calm and progress the transaction.
I would highly recommend Julie and appreciate her help in ...
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Comment on agent fees
Fees highly favourable
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Yes
Sep 06, 2018
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(1)
Thank you Patrick it was my pleasure. ...
Landlord Fees
Overall Fees
£350 (inc. VAT), On Completion (Fees are negotiable)Let Only (normally £350):
• 24/7 personal service
• Free initial advice meeting
• Photography & floor plan
• Advertising on Rightmove, Zoopla, and Primelocation
• Accompanied viewings
• Comprehensive independent tenant referencing
• Initial right to rent checks
• Detailed inventory & schedule of condition report
• Provision of a thorough tenancy agreement
• Accompanied move-in with smoke alarm checks
Vendor Fees
Overall Fees
£1000 (inc. VAT), On Completion (Fees are negotiable)Fees start from £399 upfront depending the package you choose for an all inclusive package price as listed above.
Last updated on 07/01/2019, 3:47 PM by Julie Patterson, DirectorKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing to [email protected], including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We may collect personal data about you in the course of our work. That may include things like:
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house Complaints Procedure, before being submitted for an independent review.
Last updated at 9:47 AM 02/07/2018 by Open House - Thurrock, Thurroc
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing to [email protected], including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We may collect personal data about you in the course of our work. That may include things like:
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house Complaints Procedure, before being submitted for an independent review.
