98% sales valuation accuracy
98% sales fee satisfaction
84% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to Open HouseLocal estate agentsOpen House estate agents make buying, selling or renting a house quick and easy. As part of a national network of online estate agents with a localised presence, we offer honest expert advice at a time when its convenient for you. Our local estate agency ...
show more
Welcome to Open House
Local estate agents
Open House estate agents make buying, selling or renting a house quick and easy. As part of a national network of online estate agents with a localised presence, we offer honest expert advice at a time when its convenient for you. Our local estate agency team make sure that your move progresses as quickly and smoothly as possible.
Great value personalised service - Offering a revolutionary new concept in estate agency, we are able to deliver a fully personalised estate agency service at a fraction of the cost of most high street estate agencies in the local area.
Local estate agents
Open House estate agents make buying, selling or renting a house quick and easy. As part of a national network of online estate agents with a localised presence, we offer honest expert advice at a time when its convenient for you. Our local estate agency team make sure that your move progresses as quickly and smoothly as possible.
Great value personalised service - Offering a revolutionary new concept in estate agency, we are able to deliver a fully personalised estate agency service at a fraction of the cost of most high street estate agencies in the local area.
Latest Reviews
View all Reviews 273Featured Review
a
reviewed by 'Wayne'
Featured Review
a
reviewed by 'Boyan'
Featured Review
a
reviewed by 'Jane'
Featured Review
a
reviewed by 'Nick'
Featured Review
a
reviewed by 'Scott'
22nd Oct 2024
reviewed by 'Thomas Cole'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £26,300 | £123,456,789 |
| Lettings | 84% | 87% | £350 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 26 | 2 | 22 | 9 | 153 | 4 | 47 | 3 | 4 | 3 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Featured Review
a
Apr 15,2024
Apr 15,2024
0
people found
this helpful
this helpful
Phil went above and beyond to assist with the selling of my property, he worked tirelessly and nothing was ro much trouble, even showed clients around late in the day .
Very knowledgeable, helpful and understanding my full requirements ( and believe me I can be a ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 15, 2024
View all comments
(1)
Hi Wayne,
thank you for taking the time to leave your review. I am very happy to have been able to help you with the sale of your property.
Kind regards
Phil ...
Featured Review
a
Apr 16,2024
Apr 16,2024
0
people found
this helpful
this helpful
Phil was excellent and I would recommend him without reservation.
He was always available and most helpful and proactive....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 17, 2024
View all comments
(1)
Thank you for taking the time to leave your review, it is greatly appreciated.
I am very pleased that I was able to help you in selling your property.
Kind regards
Phil ...
Featured Review
a
Apr 18,2024
Apr 18,2024
0
people found
this helpful
this helpful
Phil has been amazing, he was there every step of the way to answer my questions and provided a amazing level of professional advice and help with selling my property. I would definitely recommend him and can not thank him enough for all his help ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 18, 2024
View all comments
(1)
Hi Jane, thank you for taking the time to leave your review. It’s really appreciated. I am very happy to have been able to have helped you with the sale of the house.
Kind regards
Phil ...
Featured Review
a
Nov 07,2024
Nov 07,2024
0
people found
this helpful
this helpful
Phil is brilliant.
From start to finish he is professional, approachable and easy to deal with.
Phil made the whole experience straightforward, took ownership of sorting things for us, helped liaise with our buyers and ensured everything went smoothly.
I would highly recommend Phil, such ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07, 2024
View all comments
(1)
Hi Nick,
Thank you for your very kind review. It was great to be able to help you and the family with the sale of the house. I hope the moving in has gone smoothly.
Kind regards
Phil ...
Featured Review
a
Nov 04,2024
Nov 04,2024
0
people found
this helpful
this helpful
This is the second property I have sold using Open House and Phil Petela, he is straightforward and easy to deal with, and nothing is too much trouble. I couldn't recommend him and Open House enough....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07, 2024
View all comments
(1)
Hi Scott, thank you so much for leaving your review. It was a pleasure to work with you both and to be able to market such a lovely property.
I wish you every success in your future ventures. ...
Mar 23,2019
Mar 23,2019
2
people found
this helpful
this helpful
If you want professional, straightforward and honest service just use Julie. Had four or five agents round when selling the house. Went with Julie because of her pragmatic approach.
What a good decision. She was informative and responsive and the got the job done with ...
read full review
read full review
Comment on agent fees
Fair fees for the service.
Was this helpful?
Yes
Yes
Mar 13,2019
Mar 13,2019
0
people found
this helpful
this helpful
Lee has alot of knowledge of the property market in Sales and Lettings.
When we contacted him for an evaluation, he responded promptly, turned up on time and was very professional.
Since then, he has kept in touch with us and answered questions we have ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11,2019
Mar 11,2019
0
people found
this helpful
this helpful
Lee has been great to work with and nothing is too much trouble. I like his positivity and his work ethics. Very professional chap....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 11, 2019
View all comments
(1)
Thank you Sue! It was a pleasure to work with you too! ...
Mar 04,2019
Mar 04,2019
0
people found
this helpful
this helpful
I am very pleased with everything from viewing to moving in Phil Petela couldn't have been anymore helpful Phil answered every question very promptly very helpful and friendly I would definitely recommend if you are selling or buying a house with Phil Petela Open house....
read full review
read full review
Comment on agent fees
Very good
Was this helpful?
Yes
Yes
Mar 04, 2019
View all comments
(1)
Hi Bev,
Thank you for taking the time to leave your very kind review. It was my pleasure helping you find your new home. I hope you will be very happy there.
Kind regards
Phil ...
Feb 24,2019
Feb 24,2019
0
people found
this helpful
this helpful
Phil was really helpful from start to finish. Always on the end of the phone and available to answer any queries, even on Sundays and weekends :) Brilliant service and would thoroughly recommend....
read full review
read full review
Comment on agent fees
Very reasonable
Was this helpful?
Yes
Yes
Feb 25, 2019
View all comments
(1)
Hi Sam, thank you for taking the time to leave a review. I hope you and the family enjoy your new home.
Kind regards
Phil ...
Feb 24,2019
Feb 24,2019
0
people found
this helpful
this helpful
An amazing Agent, quick to respond and happy to help with all queries regarding the property. By far the best experience we've had with an agent, would definitely recommend!...
read full review
read full review
Comment on agent fees
The agent keeps the fees as low as possible.
Was this helpful?
Yes
Yes
Feb 24, 2019
View all comments
(1)
Thank you! ...
Feb 22,2019
Feb 22,2019
0
people found
this helpful
this helpful
Brilliant estate agent went above and beyond to sell our house! Lee has been very quick to respond to our messages and questions.
Lee also has some great innovative ideas which will attract potential buyers!! 100% recommend and will be using the future if required....
read full review
read full review
Comment on agent fees
Agents are responsible. Great February offer in place.
Was this helpful?
Yes
Yes
Feb 22, 2019
View all comments
(1)
Thanks so much Lucy! ...
Feb 20,2019
Feb 20,2019
0
people found
this helpful
this helpful
Lee was hugely helpful and informative with our move. He was on email when needed with quick replies. The move was a smooth transition...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20, 2019
View all comments
(1)
Thanks Lauren! I hope you enjoy your new home! ...
Feb 18,2019
Feb 18,2019
0
people found
this helpful
this helpful
Very professional, great service, genuine nice guy.Will do his best to sell your property.
Always avalible for questions.
Would recommend!!!!...
read full review
read full review
Comment on agent fees
Very good
Was this helpful?
Yes
Yes
Apr 02, 2019
View all comments
(1)
Thanks for your feedback Phil! ...
Feb 11,2019
Feb 11,2019
0
people found
this helpful
this helpful
So pleased we used Phil to help us move house. He was excellent from start to finish. He always answered our phone calls and followed up any concerns we had and immediately phoned with updates he'd been given. Very reasonably priced also, which was an ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Feb 11, 2019
View all comments
(1)
Hi Hayley and Steve,
Thank you for taking the time to leave a review.
It was really great to help you move onto your lovely new home.
Kind regards
Phil ...
Feb 11,2019
Feb 11,2019
0
people found
this helpful
this helpful
Phil is absolutely fantastic. Whether you are looking to rent or sell, Phil's the man for you.
He's highly professional, hugely knowledgeable end efficient.
What's more he's very personable + has a great sense of humour. So whether selling or renting out your house, you might ...
read full review
read full review
Comment on agent fees
fees are fine, in line with the industry.
Was this helpful?
Yes
Yes
Feb 11, 2019
View all comments
(1)
Hi Katharine,
Thank you for taking the time to leave a review. Very happy to have been able to help you with letting your property. Really appreciate the business and your kind words.
Kind regards
Phil ...
Feb 05,2019
Feb 05,2019
0
people found
this helpful
this helpful
Unfortunately the overall experience with the Open House and * being the letting agent was a big disappointment and very unprofessional. * is a great talker and a likeable person in the beginning as long as it is about agreeing contracts and moving in, basically everything making ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11, 2019
View all comments
(1)
Thank you for your review Martin. I would like to take this opportunity to answer your points.
Firstly yes, due to the law change you were made aware immediately of the situation and I undertook to engage with the landlord to enable the required work to be done which would have enabled you to continue to let the property. As you are aware I arranged for a number of tradespersons to call at the property and, to prevent any disruption to you, made sure I was able to grant them access. You were ke ...
Jan 28,2019
Jan 28,2019
0
people found
this helpful
this helpful
Booked a viewing with the Elmers end branch and was not contacted by the office to say the viewing was cancelled until i was outside the property after driving from across london to view. If this is how they deal with clients then I feel ...
read full review
read full review
Comment on agent fees
Terrible service
Was this helpful?
Yes
Yes
Dec 17,2018
Dec 17,2018
0
people found
this helpful
this helpful
Marie was always available any time of the day,she give me her direct number to have quick acces to her and get all paperwork done promptly .
I had all my queries answerd all along.
Very pleased with the service....
read full review
read full review
Comment on agent fees
Affordable.
Was this helpful?
Yes
Yes
Dec 07,2018
Dec 07,2018
0
people found
this helpful
this helpful
I am very happy with service provided by Marie (Open House).. I have advertising my rooms since last 4-5 months, however when Marie contacted me few weeks back and take the my instruction to market my room, I could find tenant within 2 weeks... all check ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05,2018
Dec 05,2018
0
people found
this helpful
this helpful
Marie has been very helpful and professional giving me all the assistance right from the beginning.
Marie contacted me in a kind and pleasent way instructed me skillfully and giving the best advice.The arrangement that she has put together has enabled accept the offer....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 28,2018
Nov 28,2018
0
people found
this helpful
this helpful
Marie and staff involved in renting my flat were professional and very helpful. From the start they made the transition easy for me and I would definitely recommend them.
Thanks...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 27,2018
Nov 27,2018
0
people found
this helpful
this helpful
Marie is great! Everything she said would be done was done with no messing around and she found good tenants at the monthly rental I wanted. She was very helpful and I would recommend her to anyone who is thinking about using her to find ...
read full review
read full review
Comment on agent fees
The fees were fine, not particularly cheap or expensive. Reasonable.
Was this helpful?
Yes
Yes
Nov 23,2018
Nov 23,2018
3
people found
this helpful
this helpful
Richard Kaye had a professional approach to selling our home.
There is a big difference between Richard and high street estate agents, his contract is a single page, simple to read without the normal ties you seem to get nowadays. I was let down before ...
read full review
read full review
Comment on agent fees
His fee is very reasonable
Was this helpful?
Yes
Yes
Nov 12,2018
Nov 12,2018
0
people found
this helpful
this helpful
pathetic service by kash shah right from the begining .He promises a house on a date .Me telling him our constraint of date .His house is in pathetic condition uses abusive language with my husband .The windows were not getting tightly closed the as the ...
read full review
read full review
Comment on agent fees
he charged us 420 and service is pathetic rather it is torturous to be with this agent
Was this helpful?
Yes
Yes
Sep 26, 2022
View all comments
(17)
just to update every one - I complained on health and safety department of council and after inspecting the house and condition Mr Kash shah and his agency were told to do all the necessary repairs ... we were given the option of not vacating but we chose not to deal with this guy. He had to return our full deposit back and couldn't immediately rent unless he fixes the issues- he was given a fixed period to fix all the issues.
I also reported to open house as he is just a franchise holder and t ...
Oct 31,2018
Oct 31,2018
0
people found
this helpful
this helpful
We feel Phil has gone out of his way on several occasions to assist and support us re letting our flat. He has so much experience and knowledge to impart which has been invaluable to us as first-time landlords. In addition his knowledge and experience ...
read full review
read full review
Comment on agent fees
An excellent experience.
Was this helpful?
Yes
Yes
Nov 02, 2018
View all comments
(1)
Hi A & S,
Thank you so much for your review. Look forward to working with you in the future.
Kind regards
Phil ...
Oct 22,2018
Oct 22,2018
0
people found
this helpful
this helpful
Phil was excellent and professional at every step.
From quote to paperwork and from photographs to viewings, everything was plain sailing with Phil.
We sold after three viewings.
Phil couldn't have been more helpful and supportive....
read full review
read full review
Comment on agent fees
Excellent value for money
Was this helpful?
Yes
Yes
Oct 22, 2018
View all comments
(1)
Hi Adrian, thank you so much for your review. It was my pleasure to work with you in the sale of your property. I wish you and the family all the best for the future.
Kind regards
Phil ...
Oct 22,2018
Oct 22,2018
0
people found
this helpful
this helpful
Phil was simply outstanding, and provided exactly the type of service that we needed. Supportive, knowledgeable and pragmatic with a 'can-do' attitude brought to all issues. I'd have no hesitation on using him again or recommending him to family and friends....
read full review
read full review
Comment on agent fees
His fees and charges were bang on, in fact we feel that we had the better end of the deal.
Was this helpful?
Yes
Yes
Oct 22, 2018
View all comments
(1)
Hi Dave, thank you for your very kind review. It was great to help you and the family move onto your new home. Kind regards
Phil ...
Oct 21,2018
Oct 21,2018
0
people found
this helpful
this helpful
Hi, would like to say a special thanks to Phil from all of the England family. He is the perfect man for the job very friendly and calm always there at the end of the phone when you need him with a positive attitude to ...
read full review
read full review
Comment on agent fees
Fee was very reasonable
Was this helpful?
Yes
Yes
Oct 21, 2018
View all comments
(1)
Hi Luke and Danielle, it was an absolute pleasure helping you to sell your house and getting you into your new home. All the best for the future to you and the family.
Kind regards
Phil ...
Oct 20,2018
Oct 20,2018
0
people found
this helpful
this helpful
I would recommend Phil to anyone who values open communication and consistency in their conveyancing journey. Mine was extremely stressful at times and Phil was very supportive and went the extra mile in professionalism and courtesy....
read full review
read full review
Comment on agent fees
Not applicable as I was the purchaser.
Was this helpful?
Yes
Yes
Oct 20, 2018
View all comments
(1)
Hi Sarah, thank you for your kind review. I hope you settle into your lovely new home and enjoy many happy years there. Kind regards, Phil ...
Oct 15,2018
Oct 15,2018
0
people found
this helpful
this helpful
Phil Petela has sold 2 of my houses and help me and my wife buy our dream home ,really lovely bloke always available to reach and will go above and beyond to help you get the results you need .Cheers from Clayton ,Kerry and the family ...
read full review
read full review
Comment on agent fees
very good rates
Was this helpful?
Yes
Yes
Oct 15, 2018
View all comments
(1)
Hi Clayton and Kerry,
Thank you so much for your review. It has been an absolute pleasure to help you with your sales and purchase.
All the best for the future for you and all the family.
Kind regards
Phil ...
Sep 21,2018
Sep 21,2018
0
people found
this helpful
this helpful
i am a prospective buyer , called approximately 10times - no one has got back to me to arrange a viewing . i can understand if they are busy but busy for 3days to not email a buyer who is ready to buy the property. i have ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14,2018
Sep 14,2018
0
people found
this helpful
this helpful
I originally used Phil as a letting agent to rent out my house. He found and vetted several tenants very quickly. I was unsure of which option to choose and he took the time and effort to explain the pros and cons of each prospective ...
read full review
read full review
Comment on agent fees
Fees way below regular high street agents. Highly competitive.
Was this helpful?
Yes
Yes
Nov 25, 2018
View all comments
(2)
We've just bought our first house through Open House NE. We dealt with Phil from start to finish and while various external factors made it a long process, Phil was always at the other end of a phone or email, with swift responses and a professional yet friendly approach.
Phil never failed to do what he said he would, following up with the vendor and chasing solicitors to keep things on track for our deadline while keeping us fully updated. It was a great reassurance to have him involved a ...
Sep 11,2018
Sep 11,2018
3
people found
this helpful
this helpful
We have recently bought a house through a Richard. As first time buyers he was very helpful and patient in answering our questions....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 10,2018
Sep 10,2018
0
people found
this helpful
this helpful
Very cheap and helpful. Sale went through smoothly. Sales agent was efficient and accurate in their valuation. Moved 4months ago....
read full review
read full review
Comment on agent fees
Good very cheap
Was this helpful?
Yes
Yes
Vendor Fees
Overall Fees
1% (inc. VAT), On Completion (Fees are not negotiable)A truly personal service! Deal with one person from valuation, through to completion. As standard you will receive:
- Professional photographs
- 2D floor plan
- Listing on Rightmove, Zoopla, and Primelocation
- Accompanied Viewings
- Offer management
- Sales progression through to completion
- 24/7 Availability
As of 23/05/2019, we have achieved an average of 100.19% of asking price for our vendors, in an average timescale of just 16 days!! This means that on average we negotiate an extra 3.79% of asking price for our clients when compared to the national average of 96.4%. The average property price in the East Midlands as of January 2019 was £229,996 which means on average we could negotiate an extra £8,700 for you!
Remember... the cheapest agent, is the one who gets you the most money!
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Should you wish to make a complaint, a copy of the Agent’s Internal Complaints Handling Procedure can be obtained from the Agent.
Last updated at 11:30 AM 08/04/2019 by allAgents
Best Estate Agent in BS30 
Best Estate Agent in Stafford 
