95% lettings valuation accuracy
95% lettings fee satisfaction
With our commitment to Ethical Letting and the very highest standards of professional service, we are committed to ensuring mutually beneficial landlord and tenant relations. A deep understanding of the local market drivers, and sophisticated systems and advertising afford minimum voids and best possible return on investment.
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With our commitment to Ethical Letting and the very highest standards of professional service, we are committed to ensuring mutually beneficial landlord and tenant relations. A deep understanding of the local market drivers, and sophisticated systems and advertising afford minimum voids and best possible return on investment.
Latest Reviews
View all Reviews 92
1st Feb 2023
reviewed by 'Marta & Arek'
13th Oct 2021
reviewed by 'Kurt'
20th May 2021
reviewed by 'Yousef'
2nd Mar 2021
reviewed by 'Martin'
29th Jan 2021
reviewed by 'Melanie'
25th Jun 2019
reviewed by 'Kaolat'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 95% | £510 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 26 | 0 | 62 | 1 | 0 | 0 | 0 | 0 | 3 | 0 |
Areas covered
- Buckingham
- Winslow
- Milton Keynes
Address
23 Castle Street
Buckingham
Buckinghamshire
MK18 1BP
01280 821040
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Feb 25,2014
Feb 25,2014
0
people found
this helpful
this helpful
The previous tenant had left the property in a damaged state.
Kirsty informed me promptly and suggested what the next action should be and requested my permission to proceed.
She kept me informed of progress and the work was completed very quickly, paid for by ...
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Sep 15,2013
Sep 15,2013
1
people found
this helpful
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May I just say what a pleasure it was to be a tenant under your management. Having dealt with several other agencies around the area, I can assure you they do not come any where you in terms of tenant care... simple things like dealing ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
INTERNAL COMPLAINT PROCEDURE
• We aim to provide the highest standard of service to all landlords and tenants, in line with ARLA Code of Practice. One of the requirements of our ARLA membership is that we have a process for assessing complaints about our service, appropriate to our firm’s size and structure.
• All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. “I am not satisfied with the standard of your work/conduct/behaviour etc. and I wish to make a formal complaint”, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents – terms of business, tenancy agreement, inventory, etc. and send it to Sandie Matthews at the address below:
23 Castle Street, Buckingham, Bucks MK18 1BP
• The grievance letter will be acknowledged promptly within three working days. We will then investigate in accordance with established “in-house” procedures and a reply sent to you within ten working days of the receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.
• Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to Mark Crampton Smith at:
23 Castle Street, Buckingham, Bucks MK18 1BP
• Finally, having exhausted our in-house procedures, if you are still not satisfied with our response, you may refer your complaint to:
ARLA, Or: The Property Ombudsman
ARBON HOUSE, Milford House
6 TOURNAMENT COURT, 43-55 Milford Street
EDGEHILL DRIVE, Salisbury
WARWICK, Wiltshire
WARWICKSHIRE, CV34 6LG. SP1 2BP
who will arrange for your complaint to be assessed by an external Independent Case Examiner in line with their criteria and procedures.
23 Castle Street, Buckingham MK18 1BP 01280 821040 www.open-doors.co.uk
Last updated at 4:28 PM 29/10/2019 by Penny
• We aim to provide the highest standard of service to all landlords and tenants, in line with ARLA Code of Practice. One of the requirements of our ARLA membership is that we have a process for assessing complaints about our service, appropriate to our firm’s size and structure.
• All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. “I am not satisfied with the standard of your work/conduct/behaviour etc. and I wish to make a formal complaint”, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents – terms of business, tenancy agreement, inventory, etc. and send it to Sandie Matthews at the address below:
23 Castle Street, Buckingham, Bucks MK18 1BP
• The grievance letter will be acknowledged promptly within three working days. We will then investigate in accordance with established “in-house” procedures and a reply sent to you within ten working days of the receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.
• Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to Mark Crampton Smith at:
23 Castle Street, Buckingham, Bucks MK18 1BP
• Finally, having exhausted our in-house procedures, if you are still not satisfied with our response, you may refer your complaint to:
ARLA, Or: The Property Ombudsman
ARBON HOUSE, Milford House
6 TOURNAMENT COURT, 43-55 Milford Street
EDGEHILL DRIVE, Salisbury
WARWICK, Wiltshire
WARWICKSHIRE, CV34 6LG. SP1 2BP
who will arrange for your complaint to be assessed by an external Independent Case Examiner in line with their criteria and procedures.
23 Castle Street, Buckingham MK18 1BP 01280 821040 www.open-doors.co.uk
