95% lettings valuation accuracy
95% lettings fee satisfaction
With our commitment to Ethical Letting and the very highest standards of professional service, we are committed to ensuring mutually beneficial landlord and tenant relations. A deep understanding of the local market drivers, and sophisticated systems and advertising afford minimum voids and best possible return on investment.
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With our commitment to Ethical Letting and the very highest standards of professional service, we are committed to ensuring mutually beneficial landlord and tenant relations. A deep understanding of the local market drivers, and sophisticated systems and advertising afford minimum voids and best possible return on investment.
Latest Reviews
View all Reviews 92
1st Feb 2023
reviewed by 'Marta & Arek'
13th Oct 2021
reviewed by 'Kurt'
20th May 2021
reviewed by 'Yousef'
2nd Mar 2021
reviewed by 'Martin'
29th Jan 2021
reviewed by 'Melanie'
25th Jun 2019
reviewed by 'Kaolat'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 95% | 95% | £510 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 26 | 0 | 62 | 1 | 0 | 0 | 0 | 0 | 3 | 0 |
Areas covered
- Buckingham
- Winslow
- Milton Keynes
Address
23 Castle Street
Buckingham
Buckinghamshire
MK18 1BP
01280 821040
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Mar 20,2015
Mar 20,2015
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Having been a tenant myself through Open Doors, I knew that they would look after my property and my tenants. From the initial setting up of the management, to the up dates that I receive, Open Doors have been professional and reliable....
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Mar 20,2015
Mar 20,2015
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Top quality Agents. I was the tenant, not their customer (the owner) yet nothing was too much trouble for them. Any problems/issues were dealt with promptly and courteously. Any tradespeople they used were also very professional and polite. I would recommend these Agents to ...
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Mar 16,2015
Mar 16,2015
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The team at OPEN DOORS, have now successfully let two of our properties. Efficient and professional they have been really easy to work, looking after both our and our tenants interests so everyone is dealt with fairly. We will definitely be working with Kelly and ...
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“Extremely professional letting agents.Excellent friendly, professional servielce , helpful and ......”
Feb 28,2015
Feb 28,2015
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Extremely professional letting agents.
Excellent friendly, professional servielce , helpful and always willing to help.
I usually visit the office and Kirsty and Kelly are always very polite, approachable and nothing is never too much trouble.
Superb service from a very helpful team...
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Feb 26,2015
Feb 26,2015
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Fantastic service from start to moving in as well as ongoing property management
Kelly and Kirsty are outstanding and made the move so easy
Have rented for 7 years and used Open Doors from this December they are the best agent I have encountered
I would ...
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“Kelly was extremely informative and communicated effectively throughout the whole ......”
Feb 24,2015
Feb 24,2015
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Kelly was extremely informative and communicated effectively throughout the whole process, she's a nice person and seemed genuine and pleasant.
I happen to work in the customer service industry and it is a relief to experience a great service at such a high level.
Also ...
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Feb 24,2015
Feb 24,2015
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As a new landlord, I approached Open Doors after recommendation from a friend who'd happily used their services before. From my initial contact it was clear that Open Doors go beyond professionalism, and 'go the extra mile' to accommodate your requirements, so I knew they ...
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Comment on agent fees
Worth every penny
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Feb 19,2015
Feb 19,2015
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A very helpful, friendly and professional bunch. Always efficient and happy to answer questions on any uncertainties that arose over the length of tenancy, would highly recommend to future tenants....
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Feb 18,2015
Feb 18,2015
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Fantastic service fron first contact to moving in
Having rented for years the service from Open Doors was first class having just moved into the area in December
I would highly reccomend Open Doors...
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Feb 16,2015
Feb 16,2015
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First started looking into the rental market of May 2013, after looking around I came across the property that I am still in, advertised by open doors.
From the moment of viewing it, the process of all the initial paperwork, the stress of moving, and the ...
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Aug 14,2014
Aug 14,2014
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I have rented with Open Doors for 12 months and have recently renewed my contract, Kirsty has been reliable, helpful and informative throughout the process. All information is sent in a timely and efficient manner and questions are answered promptly. A credit to the business....
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Aug 07,2014
Aug 07,2014
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Absolutely fab!!
Cannot fault any part of the service we have received with Open Doors. Everyone we have had communication with has been superb! Very professional, very welcoming, very helpful and made everything very easy!
We have rented our first home through them and we ...
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Aug 06,2014
Aug 06,2014
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We have rented two properties from Open Doors in Buckingham and we highly recommend them as Letting Agents. They are one of the few agents who manage to take the drama out of the process whilst still being professional and manage to apply common sense ...
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Comment on agent fees
Their Fees are very competitive and they only charge for what's necessary, they don't rip you off with extortionate charges like a lot of other Letting agents do.
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Aug 05,2014
Aug 05,2014
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I have rented my property through open doors for 5 years now and have always found the service to be really good. If there is ever a problem they are quick to sort this out for me.
During our most recent inspection Kirsty identified some improvements ...
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Aug 05,2014
Aug 05,2014
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Open Doors have provided excellent service for over 5 years for us as tenants, any problems that arose in the property were promptly dealt with and property visits were unobtrusive and dealt with sensitively, its not always easy to have people visiting your home every 3 months ...
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Jul 21,2014
Jul 21,2014
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We have been renting a property through Open Doors for nearly 4 yrs. On the few occasions we have needed to contact the office, Kirsty has been polite, professional and willing to do her utmost to help.
Open Doors have been the best letting agents we ...
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Jul 15,2014
Jul 15,2014
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Open Doors were the 3rd agent we visited to look for properties nearly 4 years ago and they were far the nicest and friendliest. They have since helped us move into our new property. When ever we have any issues they are very quick to rectify ...
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Jun 24,2014
Jun 24,2014
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We have been tenants of Open Doors for five months and have received excellent service from all of the staff. They have been pleasant, patient and helpful with the numerous teething problems that tenants inevitably encounter in new homes. We have and would recommend Open ...
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Jun 18,2014
Jun 18,2014
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I have been a tenant with Open Doors for more than 5 years. They are great agents, very responsive to issues and communicate quickly and efficiently with the landlord. I would recommend them to anyone. Very professional bunch of people...
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May 21,2014
May 21,2014
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Our experience of our agents Open Doors has been excellent. As landlords living overseas, we were anticipating a complicated & stressful search for tenants, but in fact our agents handled the process extremely efficiently & as our previous tenants moved out, new tenants were in by the ...
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May 08,2014
May 08,2014
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We have recently had a property visit from staff member Kirsty, and would like to make the following comments. Kirsty arrived exactly on time which was an excellent start as we had a number of things planned for that day and it was important not ...
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May 07,2014
May 07,2014
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I have been a landlady using Open Doors in Buckingham as my agents for many years and have always been extremely happy with their service. More recently Kirsty has been looking after my properties and continues with the same high standard or management, advice and ...
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May 02,2014
May 02,2014
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I have rented a property from Open Doors since January 2013 when I moved from the North East to Buckingham. Jane was very helpful in finding the right property and sorting out a problem with the heating when I moved in the weekend of the worst ...
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Apr 27,2014
Apr 27,2014
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I have used Open Doors to find my last three tenants all for the same property. I have an elderly mother residing next door to my rental property and as such I have made it clear to Open Doors that I needed a tenant who ...
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Apr 28, 2014
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(1)
Dear Mark,
Thank you for your kind feedback; it is great to read that you are happy with our service as a whole, right from the point of finding appropriate tenants, through to dealing with the check-out and deposit return.
Best wishes,
Kirsty Eke (Property Manager) ...
Apr 18,2014
Apr 18,2014
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Open Doors have acted as our agent for some 2 years. In all that time they have provided us with an excellant and personal serivce. They have kept us informed of all matters in respecrt of our property and have, when necessary, effiecintly resolved any maintenence ...
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Apr 17,2014
Apr 17,2014
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Kirsty has gone above and beyond to resolve and remedy, she is solution focused and a great communicator. A big hug and Thank you and a hearty recommendation...
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Apr 17,2014
Apr 17,2014
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I have used Open Doors to rent my property for 12 years and have received a consistent professional service throughout. This service was exemplified with our recent dealings with Currys whilst trying to replace a faulty oven; an episode that took 3 months to rectify. Kirsty kept ...
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Apr 02,2014
Apr 02,2014
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Straight from our initial contact with open doors they have been extremely friendly, courteous and professional. The transition into the property was as smooth as it could be. They ensured that the property was fully cleaned and ready for us and we were always kept ...
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Mar 19,2014
Mar 19,2014
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I have been renting my current home through Open Doors since 2008 and to date I have received consistently good service from this agency, any issues having always been dealt with promptly and efficiently. I am happy to say that Kirsty Eke appears to be maintaining ...
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Mar 14,2014
Mar 14,2014
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We rent through Open Doors. When I was two days away from my due date to give birth to our second child, the boiler in our house broke. Within two hours of reporting the issue to Open Doors two plumbers arrived to assess the situation. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
INTERNAL COMPLAINT PROCEDURE
• We aim to provide the highest standard of service to all landlords and tenants, in line with ARLA Code of Practice. One of the requirements of our ARLA membership is that we have a process for assessing complaints about our service, appropriate to our firm’s size and structure.
• All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. “I am not satisfied with the standard of your work/conduct/behaviour etc. and I wish to make a formal complaint”, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents – terms of business, tenancy agreement, inventory, etc. and send it to Sandie Matthews at the address below:
23 Castle Street, Buckingham, Bucks MK18 1BP
• The grievance letter will be acknowledged promptly within three working days. We will then investigate in accordance with established “in-house” procedures and a reply sent to you within ten working days of the receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.
• Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to Mark Crampton Smith at:
23 Castle Street, Buckingham, Bucks MK18 1BP
• Finally, having exhausted our in-house procedures, if you are still not satisfied with our response, you may refer your complaint to:
ARLA, Or: The Property Ombudsman
ARBON HOUSE, Milford House
6 TOURNAMENT COURT, 43-55 Milford Street
EDGEHILL DRIVE, Salisbury
WARWICK, Wiltshire
WARWICKSHIRE, CV34 6LG. SP1 2BP
who will arrange for your complaint to be assessed by an external Independent Case Examiner in line with their criteria and procedures.
23 Castle Street, Buckingham MK18 1BP 01280 821040 www.open-doors.co.uk
Last updated at 4:28 PM 29/10/2019 by Penny
• We aim to provide the highest standard of service to all landlords and tenants, in line with ARLA Code of Practice. One of the requirements of our ARLA membership is that we have a process for assessing complaints about our service, appropriate to our firm’s size and structure.
• All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. “I am not satisfied with the standard of your work/conduct/behaviour etc. and I wish to make a formal complaint”, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents – terms of business, tenancy agreement, inventory, etc. and send it to Sandie Matthews at the address below:
23 Castle Street, Buckingham, Bucks MK18 1BP
• The grievance letter will be acknowledged promptly within three working days. We will then investigate in accordance with established “in-house” procedures and a reply sent to you within ten working days of the receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.
• Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to Mark Crampton Smith at:
23 Castle Street, Buckingham, Bucks MK18 1BP
• Finally, having exhausted our in-house procedures, if you are still not satisfied with our response, you may refer your complaint to:
ARLA, Or: The Property Ombudsman
ARBON HOUSE, Milford House
6 TOURNAMENT COURT, 43-55 Milford Street
EDGEHILL DRIVE, Salisbury
WARWICK, Wiltshire
WARWICKSHIRE, CV34 6LG. SP1 2BP
who will arrange for your complaint to be assessed by an external Independent Case Examiner in line with their criteria and procedures.
23 Castle Street, Buckingham MK18 1BP 01280 821040 www.open-doors.co.uk
