Open Doors
4.9/5, 92 reviews
99% recommended
95% lettings valuation accuracy
95% lettings fee satisfaction
With our commitment to Ethical Letting and the very highest standards of professional service, we are committed to ensuring mutually beneficial landlord and tenant relations. A deep understanding of the local market drivers, and sophisticated systems and advertising afford minimum voids and best possible return on investment. show more With our commitment to Ethical Letting and the very highest standards of professional service, we are committed to ensuring mutually beneficial landlord and tenant relations. A deep understanding of the local market drivers, and sophisticated systems and advertising afford minimum voids and best possible return on investment.

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Latest Reviews

 View all Reviews 92
1st Feb 2023
reviewed by 'Marta & Arek'
“After receiving really poor service with other agents, we met Lizzie and Nicky from Open Doors. They were professional, understanding ......”
13th Oct 2021
reviewed by 'Kurt'
“Cant keep to their appointments, took time off work and the reply was "oh well, you have the afternoon off ......”
20th May 2021
reviewed by 'Yousef'
“I have been renting with Open Doors for almost 4 years and it has been a very positive experience. All the ......”
2nd Mar 2021
reviewed by 'Martin'
“I have been letting my Grade ii listed house through Open Doors since 2004 when I went to work in Namibia. ......”
29th Jan 2021
reviewed by 'Melanie'
“Shortly I will be relocating back to Buckinghamshire. I was absolutely delighted with the service and communication I received from ......”
25th Jun 2019
reviewed by 'Kaolat'
“Open Doors came through for me in a most remarkable way with my whole expectation completely surpassed within the shortest ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 95% 95% £510 £2,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 0 62 1 0 0 0 0 3 0
Areas covered
  • Buckingham
  • Winslow
  • Milton Keynes
Address

23 Castle Street
Buckingham
Buckinghamshire
MK18 1BP
01280 821040

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:30 - 12:30
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

“I recently had a great experience with Kirsty at open ......”

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Aug 05,2015
Minithumbup
By: 'SamD'
Aug 05,2015
0 people found
this helpful
I recently had a great experience with Kirsty at open doors where I needed to arrange permission from our landlady to surprise my fiancée and co-tennant. Kirsty was quick and effective in arranging dialogue with the landlady and personally very friendly and reassuring throughout....
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“After previously having the letting agents from hell I was ......”

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Aug 04,2015
Minithumbup
By: 'Rachel'
Aug 04,2015
0 people found
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After previously having the letting agents from hell I was seriously impressed by the professionalism and efficiency of Open Doors, especially Jane and Amy. Moving at a difficult time they kept us updated every step of the way and could not have made it any ...
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Comment on agent fees
Very reasonable
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“We found the Estate Agents to be good, helpful and ......”

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Jul 29,2015
Minithumbup
By: 'Faye'
Jul 29,2015
0 people found
this helpful
We found the Estate Agents to be good, helpful and supplied us with all the information we needed. When work needed looking at things were sorted in a swift manner. In my experience they were friendly and happy to go through anything with you....
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“Our experience with Open Doors Estate Agents has been first ......”

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Jul 23,2015
Minithumbup
By: 'Trevor'
Jul 23,2015
0 people found
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Our experience with Open Doors Estate Agents has been first class. The service we have received, especially from Kirsty Eke, has been exceptional, and any request that we have made or work needed doing has been dealt with efficiently and in a timely manner. Would ...
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“Open Doors provides excellent service to their customers. I would ......”

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Jul 02,2015
Minithumbup
By: 'T&A'
Jul 02,2015
0 people found
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Open Doors provides excellent service to their customers. I would like to thank you all team for fantastic service-nothing has been too much trouble for them. Also I would like to compliment Kirsty Eke. Throughout our years of living in the rented property, Kirsty has ...
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“I have rented through open doors for almost 6 years now ......”

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Jun 08,2015
Minithumbup
By: 'Mel'
Jun 08,2015
0 people found
this helpful
I have rented through open doors for almost 6 years now and they have always provided me with an excellent service. Amy has been especially helpful with some recent problems I had and helped me to sort them out!...
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“Open Doors provides excellent service to their customers. Their staffs ......”

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Jun 02,2015
Minithumbup
By: 'M'
Jun 02,2015
0 people found
this helpful
Open Doors provides excellent service to their customers. Their staffs are polite and attentive, specially their property manager, Kirsty Eke was impressively helpful through out my tenancy period with them....
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Comment on agent fees
The fees are reasonable.
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“We found Kirsty very helpful and professional, any enquires we ......”

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May 29,2015
Minithumbup
By: 'Mr'
May 29,2015
0 people found
this helpful
We found Kirsty very helpful and professional, any enquires we had were dealt with straight away and we were always kept up to date. She was very polite and answered every question we had. We would definitely recommend OpenDoors as we were very happy with ...
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“In the fast paced environment that we all live in ......”

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May 28,2015
Minithumbup
By: 'Jonathan'
May 28,2015
0 people found
this helpful
In the fast paced environment that we all live in today that consists of EU referendum's, elections and the overall rat race we sometimes forget the small but important things in life. We recently rented a cottage in Milton Keynes through Open Doors in Buckingham. ...
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Comment on agent fees
Very reasonable
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“I have let two properties through Open Doors for a ......”

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May 21,2015
Minithumbup
By: 'Sally'
May 21,2015
0 people found
this helpful
I have let two properties through Open Doors for a number of years. I have always had excellent service, all the staff are friendly and helpful. They communicate quickly and their advise is invaluable. Recently Amy has been exceptional in dealing with an ongoing issue. ...
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“As landlords, we changed to the services of Open Doors ......”

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May 15,2015
Minithumbup
By: 'Graham'
May 15,2015
0 people found
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As landlords, we changed to the services of Open Doors many years ago as we were very unhappy with the way the previous agents treated our tenants. We have two properties in Buckingham that are managed by Open Doors, whose staff are extremely efficient and ...
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“This is the best letting agency so far I have ......”

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Apr 30,2015
Minithumbup
By: 'Jo'
Apr 30,2015
0 people found
this helpful
This is the best letting agency so far I have been dealing with. Best comunication. Not a single problem. Very friendly staff. Im really looking forward to keep working with Open Doors....
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“I have let my properties through Open Doors for 20 years. ......”

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Apr 30,2015
Minithumbup
By: 'Mrs'
Apr 30,2015
0 people found
this helpful
I have let my properties through Open Doors for 20 years. I have always found the staff efficient, polite and helpful and they have always dealt with any problems with the minimum of fuss. When there has been a change of tenant, a replacement has always ...
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“We find a house through the Opendoors. We're very happy ......”

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Apr 28,2015
Minithumbup
By: 'Maggie'
Apr 28,2015
0 people found
this helpful
We find a house through the Opendoors. We're very happy with their attitude. Kelly, who works at the Agency was very nice, helpful and had great communication between us. I recomended...
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“I have rented a property through Open Doors for a ......”

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Apr 21,2015
Minithumbup
By: 'Victoria'
Apr 21,2015
0 people found
this helpful
I have rented a property through Open Doors for a number of years. The whole team in the office are so helpful and professional. Kirsty handles any maintenance issues promtly....
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“Kelly did a great job and communication. the house is ......”

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Apr 21,2015
Minithumbup
By: 'Bayan'
Apr 21,2015
0 people found
this helpful
Kelly did a great job and communication. the house is not bad at all i would recommend their work and their properties....
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“I am writing this review to compliment Kirsty. Throughout our ......”

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Apr 21,2015
Minithumbup
By: 'Yasmin'
Apr 21,2015
0 people found
this helpful
I am writing this review to compliment Kirsty. Throughout our year of living in the rented property, Kirsty has been very helpful and attentive to our needs. She has always made sure that our requests are completed to meet our standards. I am very pleased ...
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“We have been renting with open doors for almost 3 years ......”

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Apr 20,2015
Minithumbup
By: 'Maddie'
Apr 20,2015
0 people found
this helpful
We have been renting with open doors for almost 3 years now and would highly recommend them. Staff at the Buckingham branch have always been brilliant and are very easy to contact with any issues, even out of hours. There have been a couple of occasions ...
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“We are two students who sought a new house, and ......”

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Apr 09,2015
Minithumbup
By: 'Jana'
Apr 09,2015
0 people found
this helpful
We are two students who sought a new house, and thanks to Kelly found the perfect home. She has devoted a lot of her time, even outside her office hours, assuring to provide us with exactly what we were looking for. Very helpful and polite ...
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“I have been working as a contractor for Open Doors ......”

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Apr 07,2015
Minithumbup
By: 'Lionel'
Apr 07,2015
0 people found
this helpful
I have been working as a contractor for Open Doors for over 12 months as a self-employed general handyman and find them to be an extremely efficient and very professional business. Compared to others I have dealt with their turnaround for approvals for jobs is very ...
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“I have been dealing with this company for over 2 years. ......”

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Apr 03,2015
Minithumbup
By: 'Nichola'
Apr 03,2015
0 people found
this helpful
I have been dealing with this company for over 2 years. Any problem I have had has been speedily sorted either by a quick 'phone call or e-mail. I find , not only the aforementioned person but all the operatives at Open Doors to be polite and ...
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“I have always found Open Doors staff members to be ......”

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Apr 01,2015
Minithumbup
By: 'No'
Apr 01,2015
0 people found
this helpful
I have always found Open Doors staff members to be very professional and extremely helpful. I have used Open Doors for 17 years, for letting and property managing my house in Buckingham. I have never had any problems with them. In recent years, I have mainly ...
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“Kirsty was very helpful in dealing with all our issues ......”

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Mar 30,2015
Minithumbup
By: 'Alan'
Mar 30,2015
0 people found
this helpful
Kirsty was very helpful in dealing with all our issues and queries making our property rental very straight forward. I would recommend open doors to anyone in the future....
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“I have used Open Doors for many years now and ......”

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Mar 30,2015
Minithumbup
By: 'Alan'
Mar 30,2015
0 people found
this helpful
I have used Open Doors for many years now and have found their professional approach to the market to be second to none. They have always found me excellent tenants and have kept me informed of the condition of the property at regular intervals. Any ...
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“Friendly and efficient and very helpful. Found a tenant very ......”

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Mar 26,2015
Minithumbup
By: 'H'
Mar 26,2015
0 people found
this helpful
Friendly and efficient and very helpful. Found a tenant very quickly,that was suitable for the above property. would not hesitate to recommend them to Landlord or Tenant...
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“a very professional service, all issues dealt with very efficiently , ......”

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Mar 26,2015
Minithumbup
By: 'Helena'
Mar 26,2015
0 people found
this helpful
a very professional service, all issues dealt with very efficiently , excellent communication with all issues that have arisen I am very happy to be renting my property through open doors...
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By: Chau
Oct 19, 2015
View all comments (1)
Curiously, Conflict of Clans for PC too is obtainable to play this game in your Home windows or Mac system simply. ...

“I have let my Buckingham property through Open Doors since 2004, ......”

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Mar 25,2015
Minithumbup
By: 'Martin'
Mar 25,2015
0 people found
this helpful
I have let my Buckingham property through Open Doors since 2004, and have received exemplary service, often over and above that outlined in the agreement. The property has always been re-let with no time delays, and I have been kept informed all the while. May I ...
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“I have been with open doors for a number of ......”

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Mar 24,2015
Minithumbup
By: 'Ian'
Mar 24,2015
0 people found
this helpful
I have been with open doors for a number of years and continually find they provide an excellent service. I deal with a variety of staff but in particular am in regular dommunication with Kirsty Eke who I find deals with issues promptly and ensures ...
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“Open doors made my experience of finding a home in ......”

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Mar 23,2015
Minithumbup
By: 'Laura'
Mar 23,2015
0 people found
this helpful
Open doors made my experience of finding a home in the Oxfordshire area really easy. Kelly was fast to respond to my emails, friendly, positive and delivered a confident service. The process was explained clearly and was easy to follow so there was no anxiety ...
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“Just moved out of a property managed by open-doors, which ......”

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Mar 20,2015
Minithumbup
By: 'Tony'
Mar 20,2015
0 people found
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Just moved out of a property managed by open-doors, which I've lived in for the last 18months and found them a truly fantastic agent on every level. We had some unfortunate personal events happen during our time living at the property, but Kirsty and the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

INTERNAL COMPLAINT PROCEDURE

• We aim to provide the highest standard of service to all landlords and tenants, in line with ARLA Code of Practice. One of the requirements of our ARLA membership is that we have a process for assessing complaints about our service, appropriate to our firm’s size and structure.

• All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. “I am not satisfied with the standard of your work/conduct/behaviour etc. and I wish to make a formal complaint”, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents – terms of business, tenancy agreement, inventory, etc. and send it to Sandie Matthews at the address below:

23 Castle Street, Buckingham, Bucks MK18 1BP

• The grievance letter will be acknowledged promptly within three working days. We will then investigate in accordance with established “in-house” procedures and a reply sent to you within ten working days of the receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.

• Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to Mark Crampton Smith at:

23 Castle Street, Buckingham, Bucks MK18 1BP

• Finally, having exhausted our in-house procedures, if you are still not satisfied with our response, you may refer your complaint to:

ARLA, Or: The Property Ombudsman
ARBON HOUSE, Milford House
6 TOURNAMENT COURT, 43-55 Milford Street
EDGEHILL DRIVE, Salisbury
WARWICK, Wiltshire
WARWICKSHIRE, CV34 6LG. SP1 2BP

who will arrange for your complaint to be assessed by an external Independent Case Examiner in line with their criteria and procedures.

23 Castle Street, Buckingham MK18 1BP 01280 821040 www.open-doors.co.uk
Last updated at 4:28 PM 29/10/2019 by Penny

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