Onslows
5/5, 178 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Founded in 2009, Onslows is an independent boutique agency sat right in the heart of Chelsea. Our team is super lively, efficient and above all, knowledgeable. Being independent means only one thing, flexibility and whether you are buying, selling, letting or renting, you will receive a bespoke tailor-made package just for ... show more Founded in 2009, Onslows is an independent boutique agency sat right in the heart of Chelsea. Our team is super lively, efficient and above all, knowledgeable. Being independent means only one thing, flexibility and whether you are buying, selling, letting or renting, you will receive a bespoke tailor-made package just for you.
Onslows Estate Agents | Sales, Lettings and Property Management | Kensington and Chelsea | London.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £555,000 £4,500,000
Lettings 100% 99% £300 £5,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
53 1 101 8 3 0 2 0 10 0
Areas covered
  • SW3
  • W10
  • W14
  • W11
  • SW5
  • SW1X
  • SW7
  • SW1W
  • SW10
  • W1
  • W8
  • W2
Address

51 Chelsea Manor Street
Chelsea,London
Greater London
SW3 5RZ
0207 352 0195

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS DPS
Images & Videos

“Lotti and Lewis were really nice and helpful when signing ......”

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May 20,2017
Minithumbup
Lotti
Lewis
By: 'Jenny'
May 20,2017
0 people found
this helpful
Lotti and Lewis were really nice and helpful when signing and moving into our new flat, nothing to complain about. Thanks both!...
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Comment on agent fees
A mistake on Zoopla stated that we were entitled a discount when in fact it was not in place, however Lotti was really professional and granted us the discount anyway as a one off, good customer service.
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“our family have received a first class, professional service from ......”

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May 18,2017
Minithumbup
Lewis
By: 'INES'
May 18,2017
0 people found
this helpful
our family have received a first class, professional service from Lewis. We would not have gotten the unique flat without his market insights. He advised us on getting the best possible price. Moreover, we required some followy-up work some weeks after we moved in and ...
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“I have 3 properties in London, Onslows have provided an excellent ......”

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Mar 27,2017
Minithumbup
Lewis
Lotti
By: 'Anoushka'
Mar 27,2017
0 people found
this helpful
I have 3 properties in London, Onslows have provided an excellent service , both in finding Tenants that are reliable and suitable, to managing the property itself. They are efficient, and give great piece of mind, and also have the personal approach both with myself and the ...
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Comment on agent fees
For what you get in return excellent value
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“I have been in property business for the last 25 years ......”

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Mar 20,2017
Minithumbup
Lewis
Lotti
By: 'Masood'
Mar 20,2017
0 people found
this helpful
I have been in property business for the last 25 years and have dealt with Lewis and Lotti for the last 6-7 years. I have always found both of them diligent, honest, friendly and industrious. I would not hesitate to to recommended them to anyone I ...
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Comment on agent fees
Extremely reasonable compared to other companies
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By: Lotti and Lewis
May 04, 2017
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Thank you so much for your lovely words Masood, look forward to working with you for years to come :) ...

“Professional, efficient and friendly team. They have managed to find ......”

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Mar 16,2017
Minithumbup
By: 'Debbie'
Mar 16,2017
0 people found
this helpful
Professional, efficient and friendly team. They have managed to find super tenants for us even when there has been a lull in the market....
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By: Lotti and Lewis
May 04, 2017
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Thank you for taking the time to write a review, always happy to help and look forward to working with you for years to come! ...

“Excellent attention to detail on all aspects of the property ......”

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Mar 15,2017
Minithumbup
By: 'Brenda'
Mar 15,2017
0 people found
this helpful
Excellent attention to detail on all aspects of the property business.Any contact with a problem is delt with promptly and we are always greeted with a friendly, professional attitude...
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Comment on agent fees
Good
Was this helpful? Yes
By: Lotti and Lewis
May 04, 2017
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Thanks so much for taking the time to write a review, always happy to help! ...

“We found Lewis and his team to be very Knowledgeable ......”

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Mar 14,2017
Minithumbup
Lewis
Lotti
By: 'The'
Mar 14,2017
0 people found
this helpful
We found Lewis and his team to be very Knowledgeable about the South London Rental Market. Our son recently moved to London and Lewis and Lotti provided a very Professional, Personal and Speedy service and simplified the process of finding a property which met our ...
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By: Lotti and Lewis
May 04, 2017
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Thank you for taking the time to write such a glowing review, always happy to help and so pleased that M is settling in :) ...

“I love the professionalism and care received from Lewis and ......”

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Mar 09,2017
Minithumbup
Lewis
Lotti
By: 'CAM'
Mar 09,2017
0 people found
this helpful
I love the professionalism and care received from Lewis and Lotti. When it comes to sourcing an accommodation in London, the Team takes the time to assess your criteria and then find you the perfect place. This bespoke service is rare today....
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By: Lotti and Lewis
May 04, 2017
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Thanks so much for leaving such a glowing review, always lovely to read that your services are appreciated... Look forward to working with you for many years to come :) ...

“When I need to know if it is really a ......”

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Mar 08,2017
Minithumbup
Lewis
By: 'Lauren'
Mar 08,2017
0 people found
this helpful
When I need to know if it is really a good time to sell in SW5, I call Lewis Genney for his refreshingly easeful, authoritative and effective approach, and when he advises letting his view of the market is on target: an indispensable and well ...
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Comment on agent fees
Fees are reasonable.
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By: Lewis
May 04, 2017
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Thank you for taking the time to leave such a glowing review, always happy to help :) ...

“This September I left my family and my country to ......”

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Mar 07,2017
Minithumbup
By: 'Rachele'
Mar 07,2017
0 people found
this helpful
This September I left my family and my country to pursue my dreams in London and I honestly have to admit that Lewis and Lotti from Onslows made things a lot easier. Thanks to their professionalism and their friendliness they really helped me make me ...
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By: Lotti and Lewis
May 04, 2017
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Thank you so much Rachele, that's lovely to hear, always happy to help :) ...

“Lewis and Lotti are very efficient and approachable!They would ......”

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Mar 04,2017
Minithumbup
Lewis
Lotti
By: 'Elsa'
Mar 04,2017
0 people found
this helpful
Lewis and Lotti are very efficient and approachable!They would always get back to me as soon as possible and deal with problems immediately!Highly recommend!...
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By: Lotti
May 04, 2017
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Thank you for taking the time to pen a review Elsa, it's lovely to know that our approach is appreciated :) ...

“The great thing about Onslows is that you have a ......”

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Mar 03,2017
Minithumbup
Lewis
By: 'T'
Mar 03,2017
0 people found
this helpful
The great thing about Onslows is that you have a great time and get incredible service. Lewis and the team are very professional and provide a very personal touch. I'm a big fan and will continue using them....
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Comment on agent fees
Very fair pricing.
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By: Lotti and Lewis
Mar 03, 2017
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Thank you so much for the sparkling review, you have brought us some of the finest and most historically fabulous properties in London... Can't wait to see the next project! All the very best, Lotti, Lewis and the whole team :) ...

“Excellent agents. Provided me with good quality tenant, organised paperwork ......”

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Mar 03,2017
Minithumbup
Lotti
Lewis
By: 'Olga'
Mar 03,2017
0 people found
this helpful
Excellent agents. Provided me with good quality tenant, organised paperwork brilliantly. Always efficient and pleasure to deal and speak with. Go above and beyond their duty. Recommend excellent contacts for property management....
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By: Lotti and Lewis
Mar 03, 2017
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Thank you so much Olga, it's been a pleasure working with you and we look forward to our continuing relationship! All the best, Lotti, Lewis and the whole team :) ...

“We had made an international move from abroad, relocating to ......”

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Mar 03,2017
Minithumbup
Lewis
Lotti
By: 'Jana'
Mar 03,2017
0 people found
this helpful
We had made an international move from abroad, relocating to London from the United States. Lewis and Lotti helped accommodate through the ENTIRE process by phone and video conferences, as we made all the arrangements from the US. We were greeted with a big warm ...
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By: Lotti and Lewis
Mar 03, 2017
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Thank you so much Jana, it is a pleasure working with you both. Wishing you all the very best, Lotti, Lewis and the whole team :) ...

“I recently Sold a property through Lotti and Lewis at ......”

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Mar 03,2017
Minithumbup
Lotti
Lewis
By: 'Daniel'
Mar 03,2017
0 people found
this helpful
I recently Sold a property through Lotti and Lewis at Onslows and they were both brilliant. They made the entire process quick and efficient and kept in contact with me throughout the process. This was a refreshing change as other agencies I've dealt with in ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Lotti and Lewis
Mar 03, 2017
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Thank you for taking the time to write such a glowing review, we really enjoyed working with you and can't wait to do so again! Very best wishes, Lotti, Lewis and the whole team :) ...

“The team at Onslows provide a friendly, welcoming and flexible ......”

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Mar 03,2017
Minithumbup
By: 'Chelsea'
Mar 03,2017
0 people found
this helpful
The team at Onslows provide a friendly, welcoming and flexible service depending upon requirements. We have used the Lettings service to find a quality tenant and Onslows screened the prospective applicants to suit our apartment. We felt that the lettings details and the photographs were ...
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Comment on agent fees
The fees were fair for the service we required
Was this helpful? Yes
By: Lotti and Lewis
Mar 03, 2017
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Thank you so much for your review, we have a suspicion this may be "G"... It's lovely working with such a friendly and articulate client and we can't wait to do so again soon. Very best wishes, Lotti, Lewis and the whole team :) ...

“All the staff in the agency has been amazing, welcoming ......”

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Mar 03,2017
Minithumbup
By: 'Jess'
Mar 03,2017
0 people found
this helpful
All the staff in the agency has been amazing, welcoming and supportive all the time. They helped us in finding a really good solution for the new flat. All paperwork has been done on time....
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By: Lotti and Lewis
Mar 03, 2017
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Thank you ever so much Jess, you were a delight to work with. Very best wishes, Lotti, Lewis and the whole team :) ...

“Katie Aspinall was fabulous in having a very good eye ......”

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Mar 03,2017
Minithumbup
Lotti
By: 'Al'
Mar 03,2017
0 people found
this helpful
Katie Aspinall was fabulous in having a very good eye as she found me the right apartment that ticked all my requirements. I had been to many agents (15-20) but Katie found me one only by speaking to me on the phone! Lotti is very ...
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Comment on agent fees
Good
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“i have used Lewis and Lotti for about 8 years now ......”

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Mar 02,2017
Minithumbup
Lewis
Lotti
By: 'John'
Mar 02,2017
0 people found
this helpful
i have used Lewis and Lotti for about 8 years now and found them helpful, efficient and pleasant. i hope to continue doing so....
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Comment on agent fees
normal i guess
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By: Lotti and Lewis
Mar 03, 2017
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Thank you John, we look forward to our continuing relationship! All the very best, Lotti and Lewis ...

“One of the best agents in London!! I've dealt with ......”

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Mar 02,2017
Minithumbup
Lewis
Lotti
By: 'Manreet'
Mar 02,2017
0 people found
this helpful
One of the best agents in London!! I've dealt with Onslows for the past 6 years and I can honestly say that Lewis and Lotti are 2 of the best people you'll meet; This agent is very professional and efficient with the added personal touch. I would ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Lotti and Lewis
Mar 03, 2017
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Thank you so much Manreet! It's been a pleasure working with you for so many years... You will always be our first port of call. Many many thanks, Lotti, Lewis and the whole team :) ...

“Very helpful service from Lewis and Katie and their response ......”

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Mar 02,2017
Minithumbup
Lewis
By: 'A'
Mar 02,2017
0 people found
this helpful
Very helpful service from Lewis and Katie and their response time is very rapid. We are happy with their services thus far....
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Comment on agent fees
reasonable
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By: Onslows
Mar 03, 2017
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Thank you so much for your review... We hope to find you a fabulous Tenant soon! Best wishes, Lotti, Lewis and the whole team :) ...

“Katie is very efficient and helped us to find this ......”

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Mar 02,2017
Minithumbup
By: 'M'
Mar 02,2017
0 people found
this helpful
Katie is very efficient and helped us to find this rental flat using FaceTime as we were unable to view it in person. Overall, we are happy with this flat. I didn't give a full 5-stars because it's a bit noisy of the traffic outside. ...
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By: Lotti and Lewis
May 04, 2017
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Oh no, so sorry to hear that, we actually class your little pocket as one of the quieter parts of Zone 1 :( Thank you for taking the time to leave a review, we really hope you've settled in nicely and are always here to help! ...

“Fantastic personable service at a very competitive price. As a ......”

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Mar 02,2017
Minithumbup
Lotti
Lewis
By: 'Hughie'
Mar 02,2017
0 people found
this helpful
Fantastic personable service at a very competitive price. As a landlord, I hope I never have to deal with anyone else...
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Comment on agent fees
Great
Was this helpful? Yes
By: Lotti and Lewis
Mar 03, 2017
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Thank you for such a glowing review, we look forward to our continuing relationship. Best wishes, Lotti and Lewis :) ...

“We have been clients of Lewis Genney and Lotti for 5 ......”

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Mar 02,2017
Minithumbup
Lewis
Lotti
By: 'Ron'
Mar 02,2017
0 people found
this helpful
We have been clients of Lewis Genney and Lotti for 5 years. They have been absolutely marvellous in managing our property in Cromwell Rd.They have always gone the extra mile to overcome difficulties and wrinkles that occur with a tenanted flat. They have introduced great ...
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Comment on agent fees
The fees have been as negotiated, and very good value.
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By: Lotti and Lewis
Mar 03, 2017
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It has been an absolute pleasure working with you both, here's to many more years to come! Thank you for your fabulous review. All the very best, Lotti, Lewis and the whole team :) ...

“Always seems to beat his local competitors in finding a ......”

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Mar 02,2017
Minithumbup
Lewis
By: 'Neil'
Mar 02,2017
0 people found
this helpful
Always seems to beat his local competitors in finding a tenant for our flat .Keep it up Lewis ! Good professional outfit ....
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Comment on agent fees
Normal
Was this helpful? Yes
By: Lotti and Lewis
Mar 03, 2017
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That is so lovely to read, it is a pleasure working with you, thank you very much. Best wishes, Lotti, Lewis and the whole team :) ...

“Wonderful staff who get the job done! Highly recommended, would ......”

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Mar 02,2017
Minithumbup
Lewis
Lotti
By: 'Newproperties'
Mar 02,2017
0 people found
this helpful
Wonderful staff who get the job done! Highly recommended, would always be the first choice when letting one of our properties in London....
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By: Lotti and Lewis
Mar 03, 2017
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Thank you so much for taking the time to write a review...It's lovely to hear that we are your favourite! Very best wishes, Lotti, Lewis, Rufus and Co :) ...

“Lewis & Lotti have found me good tenants on a South ......”

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Mar 01,2017
Minithumbup
Lewis
Lotti
By: 'Michael'
Mar 01,2017
0 people found
this helpful
Lewis & Lotti have found me good tenants on a South Kensington flat, They know the market well and are reliable and efficient....
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Comment on agent fees
Reasonable fees
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“Lewis, Lotti and the team at Onslow's have been brilliant. ......”

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Mar 01,2017
Minithumbup
Lewis
Lotti
By: 'Helen'
Mar 01,2017
0 people found
this helpful
Lewis, Lotti and the team at Onslow's have been brilliant. Over the years I have used many agents to let my property. Lewis and Lotti are by far the best. They are efficient, proactive and very helpful....
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Comment on agent fees
Onslow's fees are very fair
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“I've dealt with a number of agents over the years ......”

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Mar 01,2017
Minithumbup
Lewis
By: 'Stuart'
Mar 01,2017
0 people found
this helpful
I've dealt with a number of agents over the years and can honestly say that none have come close to rival Onslows high personal service levels. I have dealt with Lewis for 7 years and thoroughly recommended him....
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Comment on agent fees
Agent fees are worth every penny.
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“We relocated from Singapore to London in June 2015. Lewis and ......”

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Feb 28,2017
Minithumbup
Lewis
Lotti
By: 'Intan'
Feb 28,2017
0 people found
this helpful
We relocated from Singapore to London in June 2015. Lewis and Lotti were extremely helpful and they still are till today. Nothing beats the extra help that a real estate agent extends to you when you move continents. I would recommend Onslows for your next move ...
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Comment on agent fees
yes. no problem.
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Vendor Fees

Our fees are most competitive, please contact our Sales Manager, Lewis, for more details on [email protected] and be sure to quote "All Agents".

Landlord Fees

Our fees are most competitive, please contact our Lettings Manager, Lotti, for more details on [email protected] and be sure to quote "All Agents".

Tenant Fees

A Deposit is payable, as stipulated by the Tenant Fees Act 2019 at five weeks for Tenancies under £50,000.00 per annum and at six weeks for those over the annual threshold. Unless otherwise specified, the Deposit will be registered with the DPS Custodial Scheme.

Onslows will charge other fees as permitted by the Tenant Fees Act 2019 including;

- £60.00 inc VAT for any addendum drawn up to include any novation of the contract or introduction of a new or replacement Tenant.
- Interest of 3% above the Bank of England base will be payable on all late rent that falls 14 days overdue.
- For the loss of any keys or security devices, you will be charged the full cost of replacement.

For Non-Assured Shorthold Tenancy Agreements or Non-Licences, you will be charged £250.00 inc VAT per person (applicable for the first four Tenants only), the fee will cover our duties in introducing you to the Tenancy, including but not limited to; conducting viewings, negotiations, arranging and verifying references, performing Right to Rent Checks where applicable and finalising the contracts.

The Onslows Client Money Protection Scheme is provided by Propertymark. We are a member of The Property Ombudsmen and are subject to its strict codes of practice and redress scheme and also ARLA Propertymark. Do not hesitate to contact us for further information.
Last updated at 11/06/2019, 4:47 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:29 AM 06/03/2017 by allAgents

Awards won by Onslows

Regional Awards won by Onslows

Individual Branch Awards

London, SW3



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Onslows