Ocean Estate Agents
2.2/5, 77 reviews
27% recommended
71% sales valuation accuracy
75% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 77
24th Apr 2024
reviewed by 'oluwakemi adekaiyaja'
“We all know how tedious it is getting a place to rent. I would love to commend Jemima Kivell, for ......”
22nd Sep 2023
reviewed by 'Eddie Piron'
“If you live in a shared house, they WILL conduct viewings without giving any notice. This has happened at least 3 ......”
19th Apr 2023
reviewed by 'Harry'
“My brother just moved to Bristol and placed an offered on a property for himself being sold by Ocean.Someone ......”
21st Sep 2022
reviewed by 'Chris'
“Looks like I'm the second Chris to have to write a review about the Downend team in terms of property ......”
26th May 2022
reviewed by 'Stella'
“Good service and high efficiency from Ocean Bradley Stoke. I'm glad to have the assistance from Martha Scott. She is ......”
25th Apr 2022
reviewed by 'Jacky'
“Good service of Ocean and happy to have the assistance from Martha Scott. She helped me a lot on the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 71% 75% £315,000 £400,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 6 6 33 6 1 5 2 0 14
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Ocean Estate Agents Branches (view all 11)
Bradley Stoke, BS32
Bristol, BS3
Bristol, BS32
Bristol, BS4
Bristol, BS8
Downend, BS16
Filton, BS7
Gloucester Road Bristol, BS7

“Moved into our flat at the beginning of the year ......”

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Mar 15,2018
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By: 'Georgia'
Mar 15,2018
4 people found
this helpful
Moved into our flat at the beginning of the year and found our apartment in an absolutely filthy state- took us months for them to agree to come and clean the carpets which were making our whole house smell of mould- and nothing ever done ...
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“We have had, and are currently having a terrible experience ......”

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Feb 03,2018
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Hema
By: 'Tenant'
Feb 03,2018
2 people found
this helpful
We have had, and are currently having a terrible experience of Ocean. They were uninformative and incorrect about several aspects of the house when we moved in. They have ignored several maintenance requests for broken wooden flooring a faulty radiator and a faulty front door ...
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Comment on agent fees
Extortionate agency fees for an appalling service.
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By: Tom
Sep 19, 2019
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Do not rent with Ocean. The amount of hoops you have to jump through just to rent a property with these guys isn’t worth the hassle. The agency fees are ridiculous and the insurance you have to take out to ‘’protect’’ your deposit is inappropriate. Lived in the property a year now and have always had problems, plus the rent has gone up ! When raising a problem you get told one thing from one person and then another from someone else. You are constantly in contact with multiple employe ...

“Appalling service - treated like second class citizens even though ......”

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Nov 18,2017
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Maxine
By: 'Livgab'
Nov 18,2017
3 people found
this helpful
Appalling service - treated like second class citizens even though we pay nearly £2000 per month rent. Very unprofessional and wouldn't know the truth if they fell over it. Would never use them again....
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Comment on agent fees
Extortionate
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“Awful customer service. They appear very helpful and friendly while ......”

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Aug 02,2017
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By: 'S'
Aug 02,2017
9 people found
this helpful
Awful customer service. They appear very helpful and friendly while your trying to come to a rent agreement, but once you sign the contract and they have there agent fees they couldn't care less. Throughout our years tenancy in a student house, we had countless ...
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Comment on agent fees
Way too much and so was the guarantor fees compared to other estate agents.
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“Absolutely useless on the customer service front - these guys ......”

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Jul 27,2017
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By: 'Clive'
Jul 27,2017
4 people found
this helpful
Absolutely useless on the customer service front - these guys can't even pick up the phone (you're on endless hold, I waited multiple times for over 20 minutes) to engage you in properties they've advertised or response to emails - so god knows what they'd actual ...
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“Bathroom tap broke - they replaced it for a new ......”

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Jun 29,2017
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Amy
By: 'Zbig'
Jun 29,2017
1 people found
this helpful
Bathroom tap broke - they replaced it for a new one (and to be fair, it was done quickly), but left old hose and shower head and refused to provide the rest of the set. According to the property manager its perfectly fine to replace ...
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“I am writing to you hoping that an email to ......”

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Jan 10,2017
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By: 'Lucie'
Jan 10,2017
14 people found
this helpful
I am writing to you hoping that an email to you will have more impact to improve the estate agents market than trying to help Ocean by sending objective feedback about my customer experience. They obviously didn't care. In June 2015, my husband & I decided to ...
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Comment on agent fees
For the service I wouldn't pay antyhing!
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“Incompetence I was supposed to have had a viewing before ......”

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Jan 03,2017
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By: 'U'
Jan 03,2017
5 people found
this helpful
Incompetence I was supposed to have had a viewing before Christmas, however this was cancelled at very short notice. The reason provided was: 'we can't find the keys.' As I'd just travelled from home roughly 40 miles away for the viewing, it was wasted time, ...
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“Bunch of ameturish loonies, profesional jokers at best, being out ......”

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Nov 28,2016
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Stefano
By: 'Alan'
Nov 28,2016
9 people found
this helpful
Bunch of ameturish loonies, profesional jokers at best, being out of town went with my collegue who just happens to be a local surveyor , even i could see the property was vastly over inflated in price , on confrontation casually told , its been estimated on the ...
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By: Ocean
Nov 28, 2016
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Alan thank you for taking the time to provide this review. I am struggling to find either you or a property that matches that description on our register and as such would like more details so I can investigate fully. You mention the Manager Stefano, I have checked his diary for the last 3 weeks and he has not viewed with an Alan or viewed a property with potential to extend. If you could contact the office with your telephone number then I would be more than happy to speak things through with y ...

“I was appalled by the rental team at ocean let's ......”

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Nov 23,2016
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By: 'Baggers'
Nov 23,2016
7 people found
this helpful
I was appalled by the rental team at ocean let's Gloucester Road! The manager actually watched me nearly cry in the office over anti social neighbours and the staff member told me she wasn't in the office and I couldn't make an appointment even though ...
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Comment on agent fees
Outrageous I was charged 500 pounds in relisting fees as I had to leave contract early due aggressive and anti social neighbours who lived in he flat above. They refused to not charge me due to no fault of my own and then stated they had nothing to do with the issue and it was up to the landlord. They promote this property and is on their books!
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“Thankfully only had to deal with them shortly ! I have ......”

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Nov 16,2016
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By: 'Becky'
Nov 16,2016
7 people found
this helpful
Thankfully only had to deal with them shortly ! I have been looking for a property and have had so many problems with them it is ridiculous. Half the time they never get back to you. I wont use them again as they only mess you ...
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“I don't even know which branch we are dealing with. ......”

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Nov 10,2016
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By: 'E'
Nov 10,2016
1 people found
this helpful
I don't even know which branch we are dealing with. After 18 months we've had about six different reps as people in the office seem to mysteriously disappear and suddenly any issues or complaints you've made get 'forgotten' about. They will fob you off until you ...
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Comment on agent fees
Expensive for the truly awful service you get.
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“AVOID AT ALL COSTS. Disgraceful company who employ any bodies ......”

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Nov 10,2016
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By: 'Oceansuck'
Nov 10,2016
3 people found
this helpful
AVOID AT ALL COSTS. Disgraceful company who employ any bodies who have no idea what they are doing. Our tenancy was a disgrace from start to finish. Left for 4 weeks with no heating or hot water when my girlfriend was 7 months pregnant in the middle ...
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Comment on agent fees
Ridiculous
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“Ocean were absolutely terrible. They completely rip off students, make ......”

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Nov 06,2016
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By: 'Katie'
Nov 06,2016
5 people found
this helpful
Ocean were absolutely terrible. They completely rip off students, make false claims about tenants not having paid deposits without having checked with their accountants first. When asked questions, each staff member will give you a different answer. They have been extremely difficult and frustrating to ...
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Comment on agent fees
I'm not sure why exactly I paid them at all
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“I cannot express how well ocean dealt with my mother's ......”

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Oct 25,2016
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Lauren
By: 'Sonia'
Oct 25,2016
0 people found
this helpful
I cannot express how well ocean dealt with my mother's flat move!! Always answered phone, emails with sometimes trivial questions but we cannot thank Lauren enough for all she did. Went above and beyond!...
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“All I can say is that they have an amazing ......”

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Oct 13,2016
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Andrew
By: 'Anita'
Oct 13,2016
0 people found
this helpful
All I can say is that they have an amazing team at Ocean Clifton branch. From start to finish the sale of our flat was handled with complete professionalism everyone was so helpful. A big thank you to Andrew Beazer in sales and to the ...
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Comment on agent fees
The Agents fees were very reasonable.
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“Trying to buy a property, I have been blatantly lied ......”

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Oct 11,2016
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By: 'Notahappycamper'
Oct 11,2016
4 people found
this helpful
Trying to buy a property, I have been blatantly lied to on all fronts. They've been caught out now, as they sold the adjoining property (which has just been updated on land registry) for way less than they told me and not needing the "considerable ...
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Comment on agent fees
N/a
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“Terrible Service - Avoid at all costsAs a landlord I ......”

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Sep 30,2016
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gra
By: 'Landlady'
Sep 30,2016
5 people found
this helpful
Terrible Service - Avoid at all costs As a landlord I have experienced lies, severe delays in responding to my emails if I get a response at all, overcharging, and when I finally decide to leave them I get a £250 sting in the form of ...
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Comment on agent fees
Bad - zero value for money
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“Worst experience I have ever had! Lies, half-truths, no accountability, ......”

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Sep 22,2016
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By: 'Never'
Sep 22,2016
6 people found
this helpful
Worst experience I have ever had! Lies, half-truths, no accountability, lack of professionalism. Horrible outfit and one you should steer clear of if you want an efficient and transparent house sale....
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“*The most serious issues for which they charged £300:* I signed ......”

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Sep 06,2016
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By: 'Li'
Sep 06,2016
4 people found
this helpful
*The most serious issues for which they charged £300: * I signed a form and paid a deposit for a *tenancy* to be a tenant. A few days before moving in they finally sent the contract which was a *lease agreement*, and I was to be a ...
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Comment on agent fees
I paid ƒâ€š‚£300
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“Had the misfortune to be a tenant on an ocean ......”

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Jul 22,2016
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By: 'Anonymous'
Jul 22,2016
1 people found
this helpful
Had the misfortune to be a tenant on an ocean property for three years.incompetent on multiple levels with some terrible company policy. I won't bore the reader with every single detail, but leave a single anecdote. Our property contained a dishwasher in the contact ...
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Comment on agent fees
Very overpriced - from what I gather the landlord thought this too
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“Made an offer on a 2 bedroom flat at Bridge Quay ......”

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Jul 06,2016
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By: 'Disappointed'
Jul 06,2016
3 people found
this helpful
Made an offer on a 2 bedroom flat at Bridge Quay development based and was shown the underground parking. A week later I moved in and they kept saying they didn't know the parking slot number. A day after I move in they told me that ...
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What agent could do to change your mind?
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
Attached Filesnbsp;
Comment on agent fees
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
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“I was with them from late 2012 until Spring 2016. Never ever ......”

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May 31,2016
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By: 'Dodles'
May 31,2016
1 people found
this helpful
I was with them from late 2012 until Spring 2016. Never ever again. Their fees do not match the level of service provided. They put barriers in the way of complaints, don't respond to emails and in my experience treat you like a number rather than a ...
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What agent could do to change your mind?
Expensive for the level of service
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Comment on agent fees
Expensive for the level of service
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“I hate to make complaints, I never do because its ......”

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Nov 14,2014
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By: 'ausualnoncomplainer'
Nov 14,2014
6 people found
this helpful
I hate to make complaints, I never do because its easy to criticise and often it doesn't get you anywhere. I am passionate to write this one though because I have never had a more stressful experience with any other company ever in my life. ...
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What agent could do to change your mind?
read the review
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Comment on agent fees
You rip people off. If you want to charge higher prices, you need to match that with the service you are providing.
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“While for a few years I little dispute with ocean, ......”

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Jun 24,2014
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Laura
By: 'Alex'
Jun 24,2014
5 people found
this helpful
While for a few years I little dispute with ocean, in the past year I found them incredibly difficult to communicate with. It is clear they have little respect for their tenants and in 15 years of renting this was the first time I had had ...
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What agent could do to change your mind?
When you give your money to someone for a service you expect to be treated fairly.
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“Had one viewing with Ocean for a flat, the service ......”

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May 12,2014
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Adam
By: 'BlueHat'
May 12,2014
5 people found
this helpful
Had one viewing with Ocean for a flat, the service was nice but the flat wasn't great. That's not down to Ocean though. After a viewing with Adam we emailed back saying we weren't interested in that rental property but asked for a viewing with ...
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What agent could do to change your mind?
Improvements: - Turning up to viewings. - Canceling as soon as they think access to the property will be a problem (24 hour notice would be perfect or at least the evening before). - Returning phone calls.
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“A really first rate service, we were previously put off ......”

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Jan 06,2014
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By: 'Mr'
Jan 06,2014
1 people found
this helpful
A really first rate service, we were previously put off using Ocean but as soon as I heard there was anew line up there we went ahead with them as previous dealings with the two other high street agents had been poor. From valuation to ...
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“I came away from Ocean feeling patronised and condescended to ......”

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Oct 11,2013
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By: 'Paul'
Oct 11,2013
8 people found
this helpful
I came away from Ocean feeling patronised and condescended to by their staff. There was a distinct lack of clarity at every stage of the process and communication from them regarding whether or not we had been agreed to take a house was not good. ...
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What agent could do to change your mind?
- Greater clarity and communication regarding where the process was at. - More polite and less pedantic staff. - Greater clarity over exactly when the holding fee would be returned to us. - Fewer viewings for properties with some minimal feedback if rejected.
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“We used Ocean in quite a few capacities. They let ......”

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Sep 23,2013
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By: 'Lettings'
Sep 23,2013
10 people found
this helpful
We used Ocean in quite a few capacities. They let out a flat or ours and we tried to buy through them whilst also using their Ocean Property Lawyers service as well. We chose to do this as our sellers were using them and we ...
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“The amount of property check is ridiculous. They came to ......”

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Jul 25,2013
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By: 'sad_face'
Jul 25,2013
5 people found
this helpful
The amount of property check is ridiculous. They came to check the property 5 times in a year, which is quite disturbing. They're okay all along, however they totally loose respect to the current tenants in the last 2 months of the tenancy. They call to arrange ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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