Oliver Jaques
4.9/5, 579 reviews
97% recommended
99% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
97% lettings fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.

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Latest Reviews

 View all Reviews 579
5th Jun 2024
reviewed by 'Graham Waldheim'
“I have used Oliver Jaques Managing Agents for a number of years and they offer a first class service. Gina, ......”
5th Apr 2024
reviewed by 'Liz'
“I've been using OJ for 20 years and the service has always been excellent. On this occasion, Ben has been a ......”
23rd Feb 2024
reviewed by 'Tim R'
“Ben (Property Consultant) and Rosalie (Sales Progressor) made what was a very very quick turnround (at our request) incredibly smooth. ......”
9th Feb 2024
reviewed by 'Lesley'
“I want to say a big thank you to the whole team who were friendly and approachable at all times. ......”
5th Dec 2023
reviewed by 'Elsa'
“I could not recommend Oliver Jaques more. Me and my partner had to deal with some administrative difficulties and Ben ......”
4th Dec 2023
reviewed by 'Sarah'
“I wanted to say a big Thank You to you all for all the support and efforts to help me ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £188,000 £3,500,000
Lettings 95% 97% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 3 220 10 145 0 113 4 16 2
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   53 to Rent   28
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Oliver Jaques Branches (view all 2)
Bow, E3
Surrey Quays, SE16

“5 star service...”

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Oct 10,2022
Minithumbup
By: 'Georgina'
Oct 10,2022
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Serkan has been incredibly helpful in getting us settled into our rental property including checking in on us after we have moved in to make sure everything has been going well. He has been a pleasure to deal with and really went above and beyond ...
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“Oliver Jaques staff are very friendly and acc......”

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Oct 09,2022
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By: 'Daniela'
Oct 09,2022
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Oliver Jaques staff are very friendly and accommodating. Serkan has been especially helpful and responsive. He puts an extra effort into interacting with tenants and he is really nice. Michael is also lovely and has a good sense of humour. Tanem is also really nice ...
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“Serkan has been amazing!...”

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Oct 09,2022
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By: 'Grace'
Oct 09,2022
0 people found
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Serkan has been amazing throughout the entire process of finding a place to rent, to moving in and any issues I had after. Serkan and his work colleague when beyond the call of duty and even helped remove some old furniture for me. A massive ...
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“Always responded quickly and accommodated whe......”

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Oct 08,2022
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By: 'Sophie'
Oct 08,2022
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Always responded quickly and accommodated when we struggled to get in London. Very helpful and felt like he was really trying to get us a home!...
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“Kept us really informed and helped smooth the......”

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Oct 08,2022
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By: 'Delphine'
Oct 08,2022
0 people found
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Kept us really informed and helped smooth the process of moving in. While we had some bad experiences with other agents it never felt like that with Serkan! Ensured we were comfortable with everything. Still checks in and answers questions...
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“Excellent service and support...”

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Oct 08,2022
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By: 'Marian'
Oct 08,2022
0 people found
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Serkan was incredibly helpful in getting me into a new flat. He was always on hand to answer any questions....
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“Our experience letting with Oliver Jaques has......”

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Oct 07,2022
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By: 'The Watlings'
Oct 07,2022
0 people found
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Our experience letting with Oliver Jaques has been easy, helpful, kind and incredibly friendly. Our letting agent, Serkan and his team have been so accommodating with us and have eased the moving process with their thoroughness. I would, with confidence say that Oliver Jaques has ...
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“King Serkan...”

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Oct 07,2022
Minithumbup
By: 'Emma May Lewzey'
Oct 07,2022
0 people found
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I have been in contact with Oliver Jacques for a number of months trying to find a place for my partner and I. Serkan has been the (extremely patient) person we have had help us throughout and has gone above and beyond to aid us. ...
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“Micheal was very helpful throughout the whole......”

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Oct 06,2022
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By: 'Shyqyri'
Oct 06,2022
0 people found
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Micheal was very helpful throughout the whole process and always responded on time. Great service provided by him overall and would definitely recommend to contact him....
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By: Michael Petherbridge
Oct 08, 2022
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“My experience with Oliver Jaques so far is ex......”

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Oct 06,2022
Minithumbup
By: 'Mona'
Oct 06,2022
0 people found
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My experience with Oliver Jaques so far is excellent. Micheal from O-J has been super helpful and efficient, always responsive. It's been quite hard for someone like me who just moved to London, while the viewing book and offer making went really well. I have ...
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“Throughout the letting process Mike was effic......”

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Oct 06,2022
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By: 'Matthew'
Oct 06,2022
0 people found
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Throughout the letting process Mike was efficient and prompt with his responses, he gave us all the information we needed and made the whole process very smooth....
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“I was buying a property through Oliver Jaques......”

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Sep 20,2022
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Rosalie
By: 'Matthew'
Sep 20,2022
0 people found
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I was buying a property through Oliver Jaques and had a great experience. The sale of my previous flat was extremely stressful, and being in a chain there was a lot going on, but the OJ team were very patient and supportive of me throughout. ...
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“I cannot say enough good things about the Oli......”

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Sep 17,2022
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Rosalie
By: 'CM'
Sep 17,2022
0 people found
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I cannot say enough good things about the Oliver Jaques East London office! They sold my flat for me, and then helped me navigate a particularly difficult chain. Nothing was too much for them and they were always happy to help. I really valued all ...
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“Faultless from start to finish...”

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Sep 16,2022
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Rosalie
By: 'Freddie'
Sep 16,2022
0 people found
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I sold my flat (2-bed, 2-bath) in Canada Water through Oliver Jaques. I invited three estate agents round to provide valuations (OJ, one large and one mid-sized agency). I agonised over the decision and went with OJ because they provided a significantly higher valuation for ...
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“First-time buyer...”

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Sep 05,2022
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Rosalie
By: 'Natasha'
Sep 05,2022
0 people found
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Bit of a long-winded and stressful first-time purchase, but everyone at Oliver Jaques has been super helpful, available and patient every step of the way. Rosalie, in particular, is a star!...
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“A good final outcome after a long journey...”

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Sep 02,2022
Minithumbup
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Rosalie
By: 'Anna'
Sep 02,2022
0 people found
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Selling my house was a long and sometimes arduous journey, but everyone at Oliver Jaques was consistently friendly and helpful throughout the process, with a very good final outcome....
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“Oliver Jaques have been absolutely faultless ......”

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Aug 31,2022
Minithumbup
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Gina
By: 'Eileeen'
Aug 31,2022
0 people found
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Oliver Jaques have been absolutely faultless from start to finish. They listed the property within 3 hours of the photographs and organised the viewings in to manageable blocks. They were highly professional, providing all the applicants with information to take away in order to put forward ...
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“The team at Oliver Jaques were brilliant from......”

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Aug 29,2022
Minithumbup
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Rosalie
By: 'George'
Aug 29,2022
0 people found
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The team at Oliver Jaques were brilliant from first enquiry to completion. Rosalie was especially helpful in expediting the sale at crucial moments. As first time buyers, we found most of the other professionals involved in the purchase sometimes came across as being frustrated with ...
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“Have used Oliver Jaques for letting of my Sur......”

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Aug 26,2022
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Gina
By: 'Richard Maurice Tremblay'
Aug 26,2022
0 people found
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Have used Oliver Jaques for letting of my Surrey Quays properties for several years and they are excellent from the finding and screening of prospective tenants, viewings, keeping me updated to the check-ins/outs, inventories, photographs, handling deposit disputes, help with keys and general conscientiousness ...
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“Just sold my property through OJ...”

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Aug 25,2022
Minithumbup
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Samuel
By: 'Ed'
Aug 25,2022
0 people found
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Just completed our sale through Oliver Jaques , they have been alongside us throughout the process, they kept us informed all the time. Paul has been has been unbelievable. In fact all the staff are professional. I would definitely recommend OJ. Thanks you guys . I will ...
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“Really good experience with Rosaline when pur......”

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Aug 23,2022
Minithumbdown
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Rosalie
By: 'Michael'
Aug 23,2022
0 people found
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Really good experience with Rosaline when purchasing my flat! Very up and down but we got there in the end....
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“We recently used Oliver Jaques to sell our ho......”

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Aug 22,2022
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Nicola
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Michael
By: 'Eugene'
Aug 22,2022
0 people found
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We recently used Oliver Jaques to sell our home. There were problems with our buyer’s chain and the sale fell through. However, Oliver Jaques re-marketed our property and found another buyer in record time at a higher price. They kept in regular contact and ...
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“I own four flats in SE16 and decided to let a......”

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Aug 22,2022
Minithumbup
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Gina
By: 'Mr M Grieves'
Aug 22,2022
0 people found
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I own four flats in SE16 and decided to let all through OJ's in 2006 and they remain my letting agent today. I have dealt with Ms Gina Begbie for many years now and have always found her to be extremely professional, helpful and often going ...
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“A great pleasure working with the O-J team...”

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Aug 21,2022
Minithumbup
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Rosalie
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Samuel
By: 'Yury'
Aug 21,2022
0 people found
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It was a great pleasure buying the property with the O-J team, including Michael, Samuel, Rosalie and all other members involved in our transaction. Throughout the process they worked together as a fantastic team, collecting from and providing updates to all participants, and facilitating all ...
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“Purchased a property through Oliver Jaques, M......”

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Aug 20,2022
Minithumbup
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Rosalie
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Michael
By: 'M Patel'
Aug 20,2022
0 people found
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Purchased a property through Oliver Jaques, Michael, Rosalie and Paul were particularly amazing at keeping us informed on the chain and responsive to calls. Due to the long chain they relayed information and gave insight into the status of the sale and what was happening ...
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“Oliver Jaques are the best....”

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Aug 20,2022
Minithumbup
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Gina
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Michael
By: 'Clive'
Aug 20,2022
0 people found
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Oliver Jaques are the best. They’ve been looking after us for more than 15 years. Many thanks guys, you are the best....
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“I rented a flat managed by Oliver Jacques. Ha......”

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Aug 18,2022
Minithumbup
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Erika
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Gina
By: 'Michael'
Aug 18,2022
0 people found
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I rented a flat managed by Oliver Jacques. Had a few minor issues over the 12 months with the flat but they were always dealt with promptly. Was particularly impressed with the service ethic of Erika and Gina...
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“Great Service...”

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Aug 18,2022
Minithumbup
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Gina
By: 'Terry'
Aug 18,2022
0 people found
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I have used OJ for over 20 years, I cant fault the service, they have kept my houses full with great tenants. Their local market knowledge has helped me achieve maximum returns over the years. Once you have the tenants, Gina is brilliant at property management, ...
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“Extremely happy with the service provided by ......”

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Aug 12,2022
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Gina
By: 'Perry Harding'
Aug 12,2022
0 people found
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Extremely happy with the service provided by Oliver Jaques. Always a quick and helpful response, and is something that hasn't changed over the numerous years I've been a tenant....
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“Review on Michael Jones...”

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Aug 12,2022
Minithumbup
By: 'Yannan'
Aug 12,2022
0 people found
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Mike is a nice and warm guy. My oral English is not good, but he is really really patient and explains the things for me time and again until I understand. His email replies are always prompt and considerate....
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Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques

Regional Awards won by Oliver Jaques

Individual Branch Awards

London, E3

London, SE16



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