Oliver Jaques
4.9/5, 579 reviews
97% recommended
99% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
97% lettings fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.

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Latest Reviews

 View all Reviews 579
5th Jun 2024
reviewed by 'Graham Waldheim'
“I have used Oliver Jaques Managing Agents for a number of years and they offer a first class service. Gina, ......”
5th Apr 2024
reviewed by 'Liz'
“I've been using OJ for 20 years and the service has always been excellent. On this occasion, Ben has been a ......”
23rd Feb 2024
reviewed by 'Tim R'
“Ben (Property Consultant) and Rosalie (Sales Progressor) made what was a very very quick turnround (at our request) incredibly smooth. ......”
9th Feb 2024
reviewed by 'Lesley'
“I want to say a big thank you to the whole team who were friendly and approachable at all times. ......”
5th Dec 2023
reviewed by 'Elsa'
“I could not recommend Oliver Jaques more. Me and my partner had to deal with some administrative difficulties and Ben ......”
4th Dec 2023
reviewed by 'Sarah'
“I wanted to say a big Thank You to you all for all the support and efforts to help me ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £188,000 £3,500,000
Lettings 95% 97% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 3 220 10 145 0 113 4 16 2
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   53 to Rent   28
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Oliver Jaques Branches (view all 2)
Bow, E3
Surrey Quays, SE16

“Outstanding service...”

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Oct 22,2020
Minithumbup
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Stephen
By: 'Joe'
Oct 22,2020
0 people found
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My recent experience with Oliver Jaques was extremely positive and I highly recommend them if you're planning a property move. I found the property advertised on Oliver Jaques website and arranged a viewing for a couple of days later, when it was convenient for myself. ...
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“Very professional and friendly Serkan was alw......”

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Oct 22,2020
Minithumbup
By: 'Alice'
Oct 22,2020
0 people found
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Very professional and friendly Serkan was always helpful and efficient. I had a very good experience with Oliver Jaques agency...
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“I first met Michael Jones when I was looking ......”

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Oct 16,2020
Minithumbup
By: 'Clive'
Oct 16,2020
0 people found
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I first met Michael Jones when I was looking for a flat in Bow Quarter. That flat turned out to be unsuitable for my requirements but I was so impressed with Bow Quarter and Michael’s helpfulness that I told him that I would be ...
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Clive. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“I am so happy dealing with Phillip I spook w......”

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Oct 13,2020
Minithumbup
By: 'Ali'
Oct 13,2020
0 people found
this helpful
I am so happy dealing with Phillip I spook with him twice and I will have my kitchen sink will be fix on Friday I been waiting for that more then 6 months Thanks lot phill...
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“Excellent, prompt service. Made the renting p......”

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Oct 08,2020
Minithumbup
By: 'Georgia'
Oct 08,2020
0 people found
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Excellent, prompt service. Made the renting process quick and easy. Would recommend Oliver Jacques, in particular Michael Jones, to other renters....
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Georgia. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Was friendly and professional. Great agent an......”

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Oct 08,2020
Minithumbup
By: 'Aaron'
Oct 08,2020
0 people found
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Was friendly and professional. Great agent and would highly recommend. Helped us get a great 2 bedroom apartment with very little hassle....
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Aaron. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Michael was very friendly and helpful. He sho......”

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Oct 07,2020
Minithumbup
By: 'Viviane'
Oct 07,2020
0 people found
this helpful
Michael was very friendly and helpful. He showed me a few flats and honestly pointed out the pros and cons of each property to help me decide (not often you meet an agent who makes you feel they are on your side). Mike was very ...
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Viviane. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Excellent Service...”

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Sep 30,2020
Minithumbup
By: 'Jay'
Sep 30,2020
0 people found
this helpful
Serkan was friendly, professional, and helpful. Honestly, the best estate agent I've ever dealt with as a renter; he knew the answers to questions we had about the property, and showed us the area the property was based in, as well as where key features ...
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“House Sale...”

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Sep 28,2020
Minithumbup
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Michael
By: 'Leo'
Sep 28,2020
0 people found
this helpful
This is the second house we have sold using Oliver Jaques and we would wholeheartedly recommend them. Largely led by Michael Petheridge (with help along the way from Tony J & Michael J), they supported us through evicting our tenants (offering advice where possible), advised on ...
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Leo. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“The staff were very professional and friendly......”

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Sep 18,2020
Minithumbup
By: 'Lisa'
Sep 18,2020
0 people found
this helpful
The staff were very professional and friendly. They really listened to our questions about renting or selling our flat and did everything in a timely manner. Serkan was absolutely brilliant and guided us through every step and beyond......
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“Patrick has been the perfect agent...”

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Sep 03,2020
Minithumbup
By: 'J'
Sep 03,2020
0 people found
this helpful
Patrick has been the perfect agent and a pleasure to work with. He listened carefully to our requirements, gave us helpful intelligence on the local market, and showed us a range of properties that met our needs closely, ensuring our time was well spent. Friendly, ...
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“Very satisfactory sales experience...”

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Aug 27,2020
Minithumbup
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Michael
By: 'Robert'
Aug 27,2020
0 people found
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Very satisfactory sales experience, always kept in touch and provided sound advice. The property was well presented on their website and a sale offer was received in the first month from posting....
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“My purchase of a flat was going smoothly with......”

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Aug 27,2020
Minithumbup
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Michael
By: 'Josef'
Aug 27,2020
0 people found
this helpful
My purchase of a flat was going smoothly without any major problems. Communication was easy and the agents were responsive....
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“We bought a property with the help of Michael......”

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Aug 27,2020
Minithumbup
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Michael
By: 'Lawrence'
Aug 27,2020
0 people found
this helpful
We bought a property with the help of Michael from Oliver Jaques. The service we received was friendly, helpful and patient. We were first-time buyers with a broad understanding of the process but we were helped through the finer points with friendly help and advice. ...
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“By far the best agent I’ve ever met. He’s und......”

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Aug 04,2020
Minithumbup
By: 'Oscar'
Aug 04,2020
0 people found
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By far the best agent I’ve ever met. He’s understanding, easy to talk to and honest. Literally couldn’t praise him more. We owe you big time Michael! Thanks for everything....
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“Extremely helpful - made moving painless!...”

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Jul 29,2020
Minithumbup
By: 'Jennifer'
Jul 29,2020
0 people found
this helpful
Michael was extremely helpful when I had a flat fall through and needed to quickly find a one bed. He helped me find a flat in Bow Quarter quickly (and calmed me down when I was panicking!). He kept me updated as he was in ...
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“Used three times now...”

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Jul 28,2020
Minithumbup
By: 'Tony'
Jul 28,2020
0 people found
this helpful
Oliver Jacques were the estate agents selling the property I bought around 9 years. I had such a good experience with them buying that property that I didn't hesitate to use them to help me sell it 2 years ago. By coincidence, they were also the estate ...
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“Thanks Michael!...”

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Jul 18,2020
Minithumbup
By: 'Paolo'
Jul 18,2020
0 people found
this helpful
Michael helped us find our new place next door in Bow Quarter. We were in touch with him over the 6-week period that took as from the first viewing to moving in. He was always professional, polite, perfectly well dressed, responsive to email queries and ...
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“Moving with Michael Jones at Oliver Jaques wa......”

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Jul 17,2020
Minithumbup
By: 'Thom'
Jul 17,2020
0 people found
this helpful
Moving with Michael Jones at Oliver Jaques was a really smooth and pleasant experience. He was always ready to answer any questions ahead of the move, and sorted any issues we had quickly and to a high standard. I would definitely recommend moving with Oliver ...
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“Had an excellent experience with Oliver Jaque......”

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Jul 17,2020
Minithumbup
By: 'Anna'
Jul 17,2020
0 people found
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Had an excellent experience with Oliver Jaques throughout my moving process. I’d like to especially thank Michael who was attentive from start to finish, was always happy to answer any added questions and was great at ensuring we were listened too. Would recommend to ...
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“Serkan was greatVery easy going and helpful......”

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Jul 16,2020
Minithumbup
By: 'Joan'
Jul 16,2020
0 people found
this helpful
Serkan was great Very easy going and helpful all the way of the process. Timely responses and suggestions. I don't think I would have rented the property if it had been managed by someone else....
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“Friendly and hardworking estate agents!...”

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Jul 15,2020
Minithumbup
By: 'Nadine'
Jul 15,2020
0 people found
this helpful
We had the difficulty of selling our Bow Quarter property during Lockdown but Michael and the team were great at keeping everything on track. They chased all parties regularly and were always on hand to answer any questions. Highly recommend!...
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“We first started looking to buy a property pr......”

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Jun 30,2020
Minithumbup
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Michael
By: 'Bradley'
Jun 30,2020
0 people found
this helpful
We first started looking to buy a property pre-COVID and as first-time buyers knew very little about the process. Michael was able to explain in simple terms the step by step process of buying our first property and what we needed to do. He was ...
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“Fantastic ServiceEveryone at OJ was fantasti......”

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Jun 06,2020
Minithumbup
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Michael
By: 'Matko'
Jun 06,2020
0 people found
this helpful
Fantastic Service Everyone at OJ was fantastic and helped us complete the sale of our flat during the very difficult Covid-19 period. They were professional and responsive, catering to our needs and achieving a price around the estimate when the flat was marketed and a ...
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“Excellent communication and great service...”

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Jun 05,2020
Minithumbup
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Michael
By: 'Matt'
Jun 05,2020
0 people found
this helpful
We have recently competed a purchase on a house in Surrey Quays. Michael and the team ensured that the transaction was very smooth and were on top of things at all times. The communication was excellent throughout the process and I can not recommend them ...
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“Bad management...”

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Jun 04,2020
Minithumbdown
By: 'Mario'
Jun 04,2020
0 people found
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That quarter is very nice but unfortunately the people I've been dealing with are not professional at all, after they told me that the landlady doesn't want to change some broken stuff in the flat then at the end of the tenancy they charge me ...
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“Never working for the tenant...”

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May 06,2020
Minithumbdown
By: 'Rob'
May 06,2020
1 people found
this helpful
They simply are never helpful. Upon moving in, they gave us no guidance as to how the building works to help facilitate securing a lift or other instructions. Taking very high fees to add a second tenant to a one bedroom flat lease, that I ...
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“My wife and myself did buy a house in Canada ......”

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Mar 17,2020
Minithumbup
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Michael
By: 'boulic'
Mar 17,2020
0 people found
this helpful
My wife and myself did buy a house in Canada water thanks to Michael & paul from Oliver Jaques. We had a really good contact and have appreciated their advices and availabilities all along this journey....
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“We had a very niche flat that proved too diff......”

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Mar 11,2020
Minithumbup
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Michael
By: 'N'
Mar 11,2020
0 people found
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We had a very niche flat that proved too difficult for two previous estate agents to shift - over the course of a year. Having appointed Paul to take over at Oliver Jacques, we immediately had a very positive feeling. It wasn't the usual estate ...
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“Have to say from start to finish in a difficu......”

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Mar 06,2020
Minithumbup
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Michael
By: 'Ted'
Mar 06,2020
0 people found
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Have to say from start to finish in a difficult market Michael completely dealt will any issues straight away Have absolutely no doubt that they would always be my first chicey...
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Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques

Regional Awards won by Oliver Jaques

Individual Branch Awards

London, E3

London, SE16



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