100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
89% lettings fee satisfaction
As a leading Bolton estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords.
show more
As a leading Bolton estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords.
Latest Reviews
28th Jun 2024
reviewed by 'Cameron'
23rd Oct 2021
reviewed by 'Nicholas John Mason'
11th Oct 2021
reviewed by 'David Makarenko-smith'
4th May 2021
reviewed by 'Raj'
16th Jul 2020
reviewed by 'Derek'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £66,500 | £305,000 |
| Lettings | 100% | 89% | £300 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 1 | 11 | 5 | 9 | 0 | 2 | 0 | 2 | 0 |
Areas covered
- BL1
- Westhoughton
- BL2
- Horwich
- BL3
- Bolton
- BL4
- BL5
- BL6
- BL7
- BL8
- BL9
- BL0
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Jun 28,2024
Jun 28,2024
0
people found
this helpful
this helpful
I recently had the pleasure of experiencing outstanding service from Jen. I was thoroughly impressed with how efficient and slick the process was. Jen's attentiveness and professionalism were evident throughout, making the whole experience brilliant. I highly recommend Jen for her exceptional service and look ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 23,2021
Oct 23,2021
0
people found
this helpful
this helpful
I have dealt with Lauren in regard to the sale of a property on behalf of a friend and and have to say that despite some difficulties that created delays to the sale process, Lauren was the ultimate professional keeping everyone updated on a regular ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 26, 2021
View all comments
(1)
Thank you so much for taking the time to leave a review Nick! I'm so glad we finally got there for Helen despite the delays under difficult circumstances. If you need anything in the future please let us know :) Lauren ...
Oct 11,2021
Oct 11,2021
0
people found
this helpful
this helpful
Northwood Bolton let my home go to ruin with tenants that I had continuously told them were dirty and thoughtless. When I got the house back, it was in a terrible state throughout. It is a mystery what Northwood was doing for 2 years. Were they ...
read full review
read full review
Was this helpful?
Yes
Yes
May 04,2021
May 04,2021
0
people found
this helpful
this helpful
Hi all I was dealing Lauren McHenry regarding on purchase of a property.To be very honest she was brilliant all the way through from viewing the property to the completion. Yes it look as very long than we actually thought but that was the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14,2021
Jan 14,2021
0
people found
this helpful
this helpful
Excellent service provided, Outstanding communication from start to finish, Special thanks to Lauren who kept me updated all the time, she was very polite and soo helpful, Thank you. Definitely Will be using them again...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14, 2021
View all comments
(1)
Thank you so much for your review Fatima. I know the purchase took a little longer than we'd have liked but thank you for your patience throughout! If you need anything in the future please let us know :) Lauren ...
Jul 16,2020
Jul 16,2020
0
people found
this helpful
this helpful
Took me weeks to get my deposit back even though the house was clean and no damage. Rip off merchants these lot. Avoid at all costs....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21, 2020
View all comments
(1)
Derek, I am sorry to hear you were not happy with the time it took to receive back your deposit. That said, we have no record of you as a tenant of ours nor as a tenant from the recently acquired company that we took over the portfolio from so we cannot investigate your claim; additionally we have checked our e-mail log and we never seem to have received an e-mail from your name. What I can say is that there is no benefit to ourselves in delaying deposit repayments as all deposit monies are ei ...
Jun 17,2020
Jun 17,2020
0
people found
this helpful
this helpful
Gaynor and her team were excellent and professional at all times. We had a difficult and demanding tenant and Northwood Bolton did an excellent job of navigating the needs of all parties to a successful conclusion. Even after we took our property off the market ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 18,2019
Aug 18,2019
0
people found
this helpful
this helpful
We used Northwood to sell our first home. From start to finish they were fantastic, lauren came out and explained how the process would work, instantly taking away all our stress and worries.
She advertised the property and arranged viewings within a couple of days ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19, 2019
View all comments
(1)
Thank you so much for your kind comments it means so much to the team here!!
If you know of anyone selling or renting out a property refer there details to us and we will give you £100 upon completion or successful let : ) ...
Jan 29,2019
Jan 29,2019
0
people found
this helpful
this helpful
From the first time we met Diana and Holly we had confidence that they would look after the property and do their upmost to sell it.
Even though there were problems along the way, Diana and Lauren always worked hard to achieve the end goal. ...
read full review
read full review
Comment on agent fees
As agreed.
Was this helpful?
Yes
Yes
Jan 30, 2019
View all comments
(1)
Thanks you so much for your kind words it means a great deal to the team here!! ...
Oct 23,2018
Oct 23,2018
2
people found
this helpful
this helpful
This is the most money grabbing estate agency I have come across.
Any excuse to put a fee on you and they will try it.
They are also pretty consistent in not reading and responding to emails correctly. By this I mean an email gets ...
read full review
read full review
Comment on agent fees
Unreasonable.
Was this helpful?
Yes
Yes
Oct 23, 2018
View all comments
(1)
Naomi,
I am sorry to hear that you are not happy following your check-out at a property that we manage. We will welcome your complaint as a means of being able to address the issues you are raising. I am disappointed about the comment regarding fees as all of our fees are listed on our website and you signed them as part of the check-in within the Prescribed Information that form part of the tenancy.
Best regards, Steve. ...
Mar 26,2018
Mar 26,2018
0
people found
this helpful
this helpful
Absolutely poor customer service. * dosnt just give a bad name to estate agents but to people aswell, she's rude and incredibly disrespectful. I'd rather live any squaller then ring these guys for help.
Do not do business with Northwood....
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
May 10, 2018
View all comments
(2)
They would anything to increase their commission, tell lies, encourage guzumping ....the list is endless, feels like reporting them to FA. please do not respond by email as it's inactive ...
Oct 30,2016
Oct 30,2016
0
people found
this helpful
this helpful
Excellent service from start to finish. They answer any queries I have more or less immediately and always to my satisfaction.
Highly recommended....
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
Oct 28,2016
Oct 28,2016
0
people found
this helpful
this helpful
Always found the service from Northwood, in particular Angela and Becky outstanding.
From the first time we went to view the property and ever since, nothing is ever too much trouble. If I do ever have any issues, I speak to Becky and immediately feel ...
read full review
read full review
Comment on agent fees
Fees are fine.
Was this helpful?
Yes
Yes
Jun 27,2016
Jun 27,2016
0
people found
this helpful
this helpful
Both Angela and Becky, worked together to ensure my whole transition was effortless from the initial booking a viewing through to referencing and move in day! They were both professional and courteous, ensuring that my move/ transition felt a personally tailored experience.
I would use ...
read full review
read full review
Comment on agent fees
The fee's were reasonable and pound for pound good value based on almost (‚£100 Saving compared to a local competitor).
Was this helpful?
Yes
Yes
Feb 27,2016
Feb 27,2016
0
people found
this helpful
this helpful
Fantastic service and good all round support. Found staff to be very professional and very diligent.
I must say it was a breath of fresh air dealing with Northwoods, they have restored by confidence in the lettings industry....
read full review
read full review
Comment on agent fees
Fee well and truly justified.
Was this helpful?
Yes
Yes
Jan 25,2016
Jan 25,2016
0
people found
this helpful
this helpful
Just had a tenant move in within the first two weeks of January which is pretty amazing bearing in mind the property only became available to let in December- not the best time of the year to get a new tenant but the team at ...
read full review
read full review
Comment on agent fees
you get what you pay for - well worth paying Northwood a little more than some other agents to get a superb service and peace of mind.
Was this helpful?
Yes
Yes
Jan 22,2016
Jan 22,2016
0
people found
this helpful
this helpful
Really pleased with the service from Northwood. Adam was helpful and honest when discussing the sale, and Leanne forwarded on information quickly....
read full review
read full review
Comment on agent fees
Very reasonable and transparent
Was this helpful?
Yes
Yes
Dec 21,2015
Dec 21,2015
0
people found
this helpful
this helpful
Overall was very pleased with the service provided. Went into great detail with inventory and also kept me up to date with goings and any changes, using phone call and email do to so. Was pleased with the service and will definetely be using Northwood ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 17,2015
Dec 17,2015
0
people found
this helpful
this helpful
From my first telephone conversation with Adam, I felt he was genuinely interested and sounded very proactive. This was the deciding factor in choosing Northwood to act as agents for our house sale. He was extremely efficient on the first visit to our home and ...
read full review
read full review
Comment on agent fees
Why pay high fees for the main street estate agents when you get an excellent service for a very competitive price.
Was this helpful?
Yes
Yes
Dec 11,2015
Dec 11,2015
0
people found
this helpful
this helpful
I came to the Bolton area to work on a contract and I only met Adam and Angela in person but also dealt with Leanne and Becky online and over the phone. All I want to say is from the day I viewed the house ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 24,2015
Nov 24,2015
0
people found
this helpful
this helpful
I have used Northwood for a tenant find and full manage for 12 months.
The staff have been very efficient and responsive to everything that has happened so far. They were also very understanding and helpful with my situation with a very unhelpful block manager.
Personally ...
read full review
read full review
Comment on agent fees
tenant find fee is a month's rent plus VAT. For me, I thought that was a little dear but I gather its fairly standard.
Was this helpful?
Yes
Yes
Nov 02,2015
Nov 02,2015
1
people found
this helpful
this helpful
Both myself and associate first contacted Northwood after having a terrible experience with another landlord and estate agent. They dealt with us in the utmost professional and friendly manner, couldn't be any more helpful, and the speed in which the paper work and various checks ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2015
Sep 19,2015
0
people found
this helpful
this helpful
have been with Northwood since 2009 as a landlord on guaranteed rental option absolutely outstanding service throughout this period no problems what so ever would thoroughly recommend them to anyone who wanted complete piece of mind , without doubt in my experience the best estate agent chain ...
read full review
read full review
Comment on agent fees
No Problem all good
Was this helpful?
Yes
Yes
Aug 20,2015
Aug 20,2015
0
people found
this helpful
this helpful
From the start Adam and the rest of the team did everything they could to ensure that renting my property was a painless experience. Feedback from prospective tenants was given quickly so that I could act on the suggestions. Unfortunately, a tenant changed their mind ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2015
Aug 19,2015
1
people found
this helpful
this helpful
What can I say . Compared to the other people who ran before they are
Fantastic. There is great communication, things get done and they are friendly.
I have used them for 8 years and these are a great team. If anyone gives them bad feedback
Maybe ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 18,2015
Aug 18,2015
5
people found
this helpful
this helpful
As a customer of Northwood since 2006, they have certainly upped their game with the new management team of Leanne and Becky. Prior to that communication and the way they they looked after me was rather baffling. They were never totally honest with me and had ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 18,2015
Aug 18,2015
0
people found
this helpful
this helpful
I can strongly recommend using Northwood either as a landlord or tenant. From the very start the staff have always been very helpful and professional especially Becky and Angela who provide excellent customer service. If ever there is a problem I will telephone and speak ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 10,2015
Aug 10,2015
1
people found
this helpful
this helpful
Upon requesting that Northwood come out and view my property foe a valuation with a view to selling it, adam attended within 24hrs. Upon me actually instructing Leanne that I wish to sell with northwood, Leanne organised the for sale board went up the following ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 07,2015
Aug 07,2015
0
people found
this helpful
this helpful
Leanne and the tram
At Northwood exceeded in my expectation, having used other agents before I have to say it has been a much more pleasurable experience dealing with a professional agent like Leanne and her team , nothing is too much trouble highly recommend them...
read full review
read full review
Comment on agent fees
Fantastic service , having used other agents previously it was a refreshing change to work with a professional and friendly team who really knew their stuff ! Happy to recommend time and again faultless service and a very happy landlord and tenant
Was this helpful?
Yes
Yes
Aug 06,2015
Aug 06,2015
2
people found
this helpful
this helpful
Great communication and proactive approach. Also really good at safeguarding a landlord's interests whether in referencing or keeping on top of any potential problems before they become big issues...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:58 PM 10/09/2015 by allAgents
