25% lettings valuation accuracy
25% lettings fee satisfaction
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Latest Reviews
View all Reviews 78
20th Sep 2024
reviewed by 'Sam'
31st Mar 2023
reviewed by 'Simo'
19th Nov 2022
reviewed by 'Sofia'
20th Dec 2021
reviewed by 'Incognito'
7th Sep 2021
reviewed by 'Carlos'
25th Aug 2021
reviewed by 'ANON'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 25% | 25% | £394 | £2,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 8 | 61 | 0 | 0 | 0 | 0 | 0 | 7 |
Areas covered
Address
47 Walton Street
Oxford
Oxfordshire
OX2 6AD
01865 311745
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Aug 15,2017
Aug 15,2017
22
people found
this helpful
this helpful
NO STARS IS NOT AN OPTION
NOPS are a Dreadful Company. Handed over keys to my daughter's shared house with ongoing works and electrical wires sticking out of wall by her bed. They couldn't care less if she had been electrocuted!
Fire door had recently ...
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Comment on agent fees
Very expensive
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May 24,2017
May 24,2017
3
people found
this helpful
this helpful
I have been very impressed with the way I have been kept informed and updated whilst repairs and restoration work have been done to my property following a plumbing leak from a property above. At all times the staff, particularly Samantha Phipps, have been courteous ...
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Comment on agent fees
Had I been a tougher negotiator I might have been able to get a better deal for my fees, but I feel I have been getting my money's worth.
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Mar 20,2017
Mar 20,2017
22
people found
this helpful
this helpful
Students are vulnerable bunch when it comes to letting, and NOPs takes full and horrifying advantage of that. They have a series of completely illogical rules, such as all tenants moving in must be present when the contract is being signed. Have you ever tried ...
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Comment on agent fees
Students should not have to pay agents fees
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Mar 21, 2017
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(1)
Thank you for your review. All tenants must be present when a change of tenancy takes place, which is clearly stated in your agreement. Many agencies don't have a break clause and you are tied in for the duration of the tenancy, we allow you to leave but there are rules in place to make the process as risk free as possible. Hannah was abiding by these rules and merely relaying them to you and your group. The contract clearly displays that tenants cannot leave without 7 months left on the tenancy ...
Mar 20,2017
Mar 20,2017
5
people found
this helpful
this helpful
We have been renting a student property with NOPS for the past three years in Oxford. The team, in particular Lu Bowler and Samantha Phipps, have always been really helpful and quick to respond to any problems within the property. Maintenance work is always completed ...
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Comment on agent fees
Quite expensive - rent is high everywhere at the moment, but fees for re-signing (every single year) finding yourself locked out and even checking out of a property are very high!
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Mar 21, 2017
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We thank you for your lovely review, Samantha and Lu have been informed of your nice comments. Unfortunately many rents are dictated by the market (as you have pointed out) or requests from the landlord. Our fees are very competitive, lower than many other agents in Oxford. I will definitely pass these comments onto our Director so that they can be discussed.
Kind regards,
NOPS ...
Mar 01,2017
Mar 01,2017
19
people found
this helpful
this helpful
This is the worst agent ever PLEASE KEEP AWAY FROM THEM AND THEIR TERRIBLE SUBSTANDARD ACCOMMODATION . Do not let your kids rent through them ....
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Comment on agent fees
BAD
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Mar 21, 2017
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(1)
We are sorry to see that you have had a bad experience with NOPS. Please can you give more details as to why? It would also help us if we could know which property your child is associated with so that we can investigate the matter.
Kind regards,
NOPS ...
Feb 16,2017
Feb 16,2017
17
people found
this helpful
this helpful
Firstly, when I phoned NOPS to arrange the house viewings, they were incredibly rude and unhelpful. When we actually viewed the properties, they were disgusting, cold and dark and didn't look anything like the photos on the website. The estate agent who showed us around ...
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Comment on agent fees
Bad
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Mar 21, 2017
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(2)
We are sorry to hear that your viewing was unsuccessful. We value all tenants equally and we are surprised to hear this. We apologise that the employee showing you the properties wasn't able to fully answer your queries. Sometimes we rely on other departments to conduct viewings, this may have been the case in your situation. Please can you elaborate on who conducted the viewings and where you visited? This will help us improve for future viewings.
Kind regards,
NOPS ...
Jan 27,2017
Jan 27,2017
19
people found
this helpful
this helpful
Terrible. Miscommunication, or a lack of even trying to communicate properly. We had a lot of situations where the head tenant was told different things than the rest of us, which led to many frustrating moments.
We were told we were fine to move in, ...
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Comment on agent fees
We only had to do the admin fees. I'd avoid putting any money into anything they do. I'm genuinely sad that they continue to exist.
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Jul 22, 2017
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NOPS responded to this review within days of failing to do a very similar thing to another group of students. Luckily, they mentioned my case and NOPS dropped it because they know they wouldn't be able to get away with it.
If you would like help on improving things, you can work on your lack of information and misinformation, inefficient procedural process, lack of / ineffective communication, untimely communication (unreasonable notice), attitude problem and poor, unhelpful customer service. ...
Jan 27,2017
Jan 27,2017
12
people found
this helpful
this helpful
This agency is awful, a complete waste of time! The person that dealt with with us was not professional at all and wasted our time with incomplete information about the house renting status. I do not recommend this agency to someone that wants to find ...
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Mar 21, 2017
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(1)
We are sorry to see that your viewings were unsuccessful. We strive on having a professional attitude towards potential tenants. Please can you elaborate on which properties you viewed and who it was with? We are always happy to hear how we can improve. Please accept my apology, as we sometimes are short staffed and require other departments to help with the viewings.
Kind regards,
NOPS ...
Dec 23,2016
Dec 23,2016
13
people found
this helpful
this helpful
The property I rented from them was in a terrible condition (rising damp), to the point that it was unsafe and unhealthy to live there. Over the course of the 18 months that I lived there, I sent scores of emails, made lots of phonecalls, and ...
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Comment on agent fees
The contract is full of hidden feesAttachments
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Mar 21, 2017
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We are sorry that you had a bad experience with NOPS. Your review states that the council were involved, please can you elaborate on their comments on the property? We work on behalf of the landlord as well as you, but we are unable to action works without their prior consent. I understand that this must have been frustrating and we apologise that issues weren't resolved sooner. Please can you give details on which property you are referring to so that we investigate further.
Kind regards,
...
Nov 27,2016
Nov 27,2016
2
people found
this helpful
this helpful
After letting my property in Oxford since 1994,living abroad,I can say I found in NOPS great professionist and peace of mind....
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Comment on agent fees
Good
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Mar 21, 2017
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We thank you for your positive review. We strive to have a great relationship with all of our landlords and allowing them to trust us with their properties whilst overseas. We hope you continue to have a good experience with NOPS. ...
Oct 25,2016
Oct 25,2016
14
people found
this helpful
this helpful
In my experience this agency represents substandard properties and landlords who try to take advantage of students. I would recommend using this service to anyone who likes to waste their time and money...
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Comment on agent fees
My property was worth not worth the rent I paid. I had a tiny room which wasn't properly furnished
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Oct 15,2016
Oct 15,2016
11
people found
this helpful
this helpful
If you don't want to loose your money please don't go to this agents. They are looking for any reason to keep your deposit. Additionally there have a bunch of hidden fees. Rudest agents ever.
WORST EXPERIENCE EVER....
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Comment on agent fees
THE WORST
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Mar 21, 2017
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We are sorry to hear that you have had a negative experience with NOPS. Our fees are not hidden in our tenancy agreement as we have a whole page dedicated to them. We have the head tenant initial and date every page so that we know that it has been read thoroughly. We have all tenants sign a page to say they have specifically read the fees, please can you inform us of what fees you believe were hidden or that you were unaware of? This will help NOPS improve for future tenants. The deductions mad ...
Sep 13,2016
Sep 13,2016
10
people found
this helpful
this helpful
Absolutely bloody awful service. This business should be closed down. False promises, bad service, money grabbing, liars, cheats and incompetence to the max.
Do yourself a favour and rent elsewhere. Total *!...
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Comment on agent fees
Bad
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Mar 21, 2017
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(1)
We are sorry to hear that you have had a negative experience with NOPS. Please can you give details regarding which property you were in and what issues happened during your tenancy? This will help us improve for future tenants.
Kind regards,
NOPS ...
May 05,2016
May 05,2016
11
people found
this helpful
this helpful
Terrible, terrible, terrible. What a bunch of crooks. They will come up with any excuse to keep your deposit. They charge an unbelievable amount of hidden fees. Please do not use them....
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What agent could do to change your mind?
Many hidden fees.Attached Filesnbsp;
Comment on agent fees
Many hidden fees.
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Mar 21, 2017
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Thank you for your review. We are sorry to hear that you feel there are many hidden fees, to eradicate any confusion regarding fees we have redeveloped our tenancy agreement to highlight the charges more clearly. They have always been present in our agreement but we have now dedicated a whole page to them. Please can you inform me of which property you were residing in, so that we can investigate the amount deducted from your deposit.
Kind regards,
NOPS ...
Aug 05,2015
Aug 05,2015
17
people found
this helpful
this helpful
What a bunch of dishonest, inept crooks! We were unfortunate enough to be lumped with NOPS when our old letting agent sold his portfolio to them. The decrease in service level was noticeable immediately.
They couldn't multiply or divide by 365, 12, or 7 - we had to ...
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What agent could do to change your mind?
Exorbitant fees charged for drawing up of contracts (doing a mail merge of house & tenant details into their boilerplate contract, then pressing print. Reading of references, possibly sending an email or two. Reading the responses), then more fees charged for contract renewals (same as before but with no references. Want to move out early? That'll be ‚£300 please, never mind that you've already found a replacement tenant for the room. Also very tricky with penalty fees - if you do get close to having one, which probably won't be your fault due to aforementioned mathematical ineptitudes, they will give you a few hour's warning at best.Attached Filesnbsp;
Comment on agent fees
Exorbitant fees charged for drawing up of contracts (doing a mail merge of house & tenant details into their boilerplate contract, then pressing print. Reading of references, possibly sending an email or two. Reading the responses), then more fees charged for contract renewals (same as before but with no references. Want to move out early? That'll be ‚£300 please, never mind that you've already found a replacement tenant for the room. Also very tricky with penalty fees - if you do get close to having one, which probably won't be your fault due to aforementioned mathematical ineptitudes, they will give you a few hour's warning at best.
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Feb 04,2015
Feb 04,2015
14
people found
this helpful
this helpful
Having rented in Oxford for 2 years, this is the absolute worst agency and staff I have ever come across. Their staff are extremely rude and actually put the phone down when you are trying to complain in a fair and respectable manner! They are very ...
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What agent could do to change your mind?
Extortionate sign up fees and if you need to leave your contract during the contractual dates they charge ‚£300 per person, whilst doing the least amount of work possible and they make the whole process extrememly difficult (as much as they possibly can), whilst trying to make you feel that you're the one in the wrong for having to change your circumstances!!!Attached Filesnbsp;
Comment on agent fees
Extortionate sign up fees and if you need to leave your contract during the contractual dates they charge ‚£300 per person, whilst doing the least amount of work possible and they make the whole process extrememly difficult (as much as they possibly can), whilst trying to make you feel that you're the one in the wrong for having to change your circumstances!!!
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Jan 02,2015
Jan 02,2015
15
people found
this helpful
this helpful
Awful. One of the worst experiences of a company I've ever had. Honestly, if you're reading this and thinking about renting a house or flat from them - don't. You really will regret it. For us, it was a negative experience from beginning to end, ...
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Sep 26,2014
Sep 26,2014
14
people found
this helpful
this helpful
The agency made plenty of promises at first & once they get the admin fee & deposit they just let you rot and be homeless.
They were terrible with instructions and directions, never followed up ( you have to constantly call and email them to get info) , misleading ...
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Comment on agent fees
If you are an international they expect you to pay double everything. as if the currency doesn't dry you out already, they wanted 6 months rental in advance.
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Sep 10,2014
Sep 10,2014
8
people found
this helpful
this helpful
For the last MONTH AND A HALF i have been trying to get my deposit back. I have not had a single reply to any of my emails for 2 weeks. And it looks like i am not going to get it back for months!!!!
And ...
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What agent could do to change your mind?
actually provide the service that they advertise!!!!Attached Filesnbsp;
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Sep 09,2014
Sep 09,2014
4
people found
this helpful
this helpful
I was the head tenant at a place in Oxford. I just wanted to drop a note to recognise Tom for his consistently exceptional service over the past year. Every time issues arose, Tom responded immediately, sometimes sending a contractor down within the same day. ...
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Aug 28,2014
Aug 28,2014
7
people found
this helpful
this helpful
They provide and awful service with incompetent staff. They rented out unsafe accommodation, where the ceiling collapsed. They will now not return deposit. Avoid....
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Aug 04,2014
Aug 04,2014
9
people found
this helpful
this helpful
We as tenants have paid a lot of money towards NOPS and as a result we expect a service that reflects this. However, the agents we have dealt with have so far been rude, they lost important documents belonging to us, then blamed us as ...
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Aug 03,2014
Aug 03,2014
7
people found
this helpful
this helpful
Disappointed in NOPS, as their main aim seems to be to do whatever they can to get as much money out of you, rather than to treat their tenants at all well. I have rented with them twice, the second time after they took over ...
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Sep 21, 2014
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Very disappointed taking matter further with ombudsman
[email protected] ...
“Disrespectful, incompetent, unprofessional company! Took full payment on property got ......”
Jul 17,2014
Jul 17,2014
6
people found
this helpful
this helpful
Disrespectful, incompetent, unprofessional company! Took full payment on property got us to sign the contract then the day before the big move are told they haven't completed references! In addition to this when their was a mistake with one of the references they refused to ...
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What agent could do to change your mind?
Apologised, tried offering some help and advice I regards to the situation not refused to speak to us and disregard us completelyAttached Filesnbsp;
Comment on agent fees
Too much money for shoddy work might as well do it all yourself their that incapable
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Jul 10,2014
Jul 10,2014
8
people found
this helpful
this helpful
This letting agent is a complete joke. I have been trying to view 3 different properties let by them in the last month. Despite all the bad feedback from people I know who have used their 'service' I thought I would give them a go.
I ...
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Jul 29, 2014
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We are very sorry to read your review but we are also a bit confused. None of our staff has had an emergency visit to the dentist during June/July and the emails and comments we get direct to our offices regularly compliment the team on our friendly and helpful manner. Is it possible this review should be for another agent? ...
Jul 07,2014
Jul 07,2014
8
people found
this helpful
this helpful
After explaining to them that I would be coming in and paying 4-5months rent when I got my student loan, they still charged me late fees!!!!! And when i did go in they were rude, this one blonde women practically shouted at me, i ...
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Jul 29, 2014
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I have spoken to my team and they assure me that they do not shout at tenants. It sounds as though your situation was complicated, especially as you hadn't paid your rent for a period of time. I would be very happy to talk to you privately about this matter. Please contact me via the office if you would like to make an appointment. ...
Jun 11,2014
Jun 11,2014
3
people found
this helpful
this helpful
Absolutely terrible customer service. We tried to get a viewing for a property to be told they could not get the keys from the landlord. We were told that as soon as the keys became available we would get a call and be 'the first ...
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Jun 25, 2014
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In this instance we did have a problem as the landlord had taken the keys back to Cardiff by mistake. We then had the keys so we were able to arrange a viewing. On the morning of the viewing, the current tenants unexpectedly decided to come in & ask to resign for the property so it was therefore no longer available to let. We are very sorry you spotted this on our website before we had a chance to call you but we can assure you that we didn't lie to you at any point. ...
Apr 22,2014
Apr 22,2014
3
people found
this helpful
this helpful
I have to repeat the sentiments of everybody on here, NOPS are atrocious, exploitative and incompetent. We had a hole left in our ceiling for about 2 weeks, rain was genuinely coming in from outside. Our oven was broken and it took three weeks to replace ...
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What agent could do to change your mind?
At this stage, nothing short of not paying rent would redeem this situationAttached Filesnbsp;
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Jun 25, 2014
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In January there was exceptionally heavy rainfall and high winds in Oxford and this created problems for very many people throughout the city. Unfortunately, it is not straightforward to repair a ceiling straight away that has been damaged by rain. On 2 occasions we repaired loose tiles on the roof. Our contractor created a screw sized hole in the ceiling to release any drips that came through the roof to minimise damage to the ceiling. We needed the rain to stop so the roof space and ceiling ...
Mar 30,2014
Mar 30,2014
3
people found
this helpful
this helpful
Dear all,
almost two months ago I moved out of a flat and soon after I sent proof that I had paid all my bills. Yet, more than two months have passed and I have yet not received my deposit back, nor an explanation for ...
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Jun 25, 2014
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Although NOPS took over the management from Bannits we were not given any of the tenants' deposits to be returned. Bannits continue to hold all of the deposits for all of their properties.
At the end of a tenancy, we carry out the checkout and note down any deductions that may be required and then hand all of the information back to Bannits. I'm very sorry but we cannot explain why it took them so long to return your money.
We did ask you if we could change the payment date and we are very ...
Mar 17,2014
Mar 17,2014
4
people found
this helpful
this helpful
This is by far the worst lettings agent I have ever encountered. I do not know where to start listing the problems that I have had with them but what I do know is that NO ONE should EVER rent with these people.
Their attitude ...
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What agent could do to change your mind?
Everything could have been done better. Take pride in your job. It's your job to look after your tenants and the properties that you're managing. Get rid of the attitude and start behaving professionally and COMMUNICATE with other people in your business.Attached Filesnbsp;
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Jun 25, 2014
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We are very sorry you felt so unhappy with our service. We really do value our tenants and it’s a shame you felt our service didn't match your expectations. Our staff take pride in looking after everyone and being polite. Our office does get busy at some times of year but we attend to every enquiry in turn and we give each person the attention they need.
Any charges that have been incurred are all in your contract & you are fully made aware of when you agree to take a property from us. ...
Tenant Fees
Holding Deposit (per tenancy)
1 weeks rent
Last updated on 04/06/2019, 3:49 PM by Buddy SwailesTenancy Deposit
5 Weeks Rent
Last updated on 04/06/2019, 3:55 PM by Buddy SwailesLost Keys
Lost Key Replacement or Change of Lock or Locks
Last updated on 04/06/2019, 3:56 PM by Buddy SwailesEarly Termination
Early Termination Charge For Vacating Tenant £50.00 inc VAT
Last updated on 04/06/2019, 3:54 PM by Buddy SwailesKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
