100% lettings valuation accuracy
64% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 12
12th Sep 2017
reviewed by 'Hisham'
15th Aug 2017
reviewed by 'Jerry'
9th Aug 2017
reviewed by 'David'
7th Aug 2017
reviewed by 'Dave'
30th Mar 2017
reviewed by 'Huntingdon'
20th Jan 2017
reviewed by 'Jack'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 64% | £475 | £1,625 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 2 | 6 | 0 | 0 | 0 | 0 | 1 | 0 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
to Rent 28
Sep 12,2017
Sep 12,2017
1
people found
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The guys at Noonan Crane are professional. They're very organised. If you ask them a question they genuinely ask the landlord and most of the time they'll give you an answer right away (so you don't have to wait for days/weeks like with other ...
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Comment on agent fees
High
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Aug 15,2017
Aug 15,2017
0
people found
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I have been a tennant with Noonan Crane for over 5 years and can highly recommend the agency. They are a fantastic team who deliver a first rate service to their tenants. When there has been an issue with the property I have called and the ...
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Aug 15, 2017
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Thank you Jerry. Your comments are very much appreciated. ...
Aug 09,2017
Aug 09,2017
1
people found
this helpful
this helpful
Excessive checkout costs, given that the service took less than 1 hour (even allowing for one more hour to write the briefest of reports) for £150.00, and given that the landlord has to pay for an identical inventory as one year ago. Five attempts to get return ...
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Comment on agent fees
Excessive and profiteering at expense of their clients
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Aug 15, 2017
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Thank you for your review. I am sorry to hear of your disappointment with my response to your orginal email. A further detailed email was sent to clear up any confusion on what you and the landlord actually paid. We are very transparent with our costs. We set out all our fees in our tenant's terms of business before a tenancy begins. This is signed by all tenants to say they have read, understood and agreed to so there are no surprises at the end of the tenancy. I agree there was a delay in us ...
Aug 07,2017
Aug 07,2017
0
people found
this helpful
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I would not use again, no problem with the staff but when I left after 6 months they tried to bill me for damage that was already done, when I asked for my deposit they sent me a link to fill out, you then have to ...
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Comment on agent fees
Bad, as when you have completed 6 months they ask for another £50 to renew you tenancy, why? your Terms and conditions are the same. If 2 people live at the property they ask another £200, why? just to have their name on the tenancy. Big con!!!
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Aug 15, 2017
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I am sorry if there was a delay in the deposit being returned to you but unfortunately, we have no control on the length of time it takes the Deposit Protection Service to return the deposit once the repayment is requested. Your signed DPS paperwork at the beginning does clearly state the deposit money is transferred to the DPS who hold the money for the duration of the tenancy. It also details how they repay the money. Unfortunately, we have no say in this and cannot speed it up. The renewal fe ...
Mar 30,2017
Mar 30,2017
0
people found
this helpful
this helpful
Was left without water overnight due to workers in flat next door (same owner, looked after by noonan crane) turning it off. Danny couldnt have cared less.
Left flat cleaner than at moved in but had 100 taken out of deposit. Took over a month to ...
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Comment on agent fees
Rip off 100 quid renewal fee for nothing.
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Aug 15, 2017
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Thank you for your review, I am sorry to hear you were dissatisfied with the service you received.
The water issue was rectified the same day it was reported. The issue occurred overnight and we were unaware of the issue until you reported it the following morning.
The cleaning costs were agreed prior to the deposit being released. We instructed the cleaner after you emailed to say you didn't have enough time to complete the required cleaning.
The renewal fee was not £100, you were cha ...
Jan 20,2017
Jan 20,2017
1
people found
this helpful
this helpful
My advice would be: do not rent through this estate agent. I rented from them for 6 months and had no water pressure for the entire length of the tenancy, my complaints were shrugged off and nothing was done to rectify it. Our dishwasher broke down ...
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Comment on agent fees
Fees in line with other agents in the area.
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Aug 15, 2017
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Thank you for your comments on your renting experience with Noonan Crane. Your water pressure problem was, in fact a problem with Anglian water and they dealt with it. Unfortunately, there was nothing we could do as a Letting Agent to rectify this problem. We appreciate there was a delay with the dishwasher, for which we apologised for but at the time, we were advised it was not used. Our final checkouts are conducted by an independent third party and therefore the lack of cleaning was brought u ...
Dec 06,2016
Dec 06,2016
0
people found
this helpful
this helpful
We have rented the same property for over 4 years now and have to say the service we receive is excellent, we have rented many houses in various countries and Joanne and the team are extremely supportive, professional and understanding.
Every time we needed something repaired ...
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Comment on agent fees
Fees very resonalble
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Aug 15, 2017
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Many thanks, Simon, Your comments are very much appreciated. ...
Dec 02,2016
Dec 02,2016
0
people found
this helpful
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Noonan Crane are a very professional agent and always polite and helpful. We have dealt with other letting agents in the past where we felt we did all the phoning to get things done. We have two properties being let through this company and they ...
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Comment on agent fees
Good
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Nov 29,2016
Nov 29,2016
0
people found
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Joanne's team have been superb. I'm a repeat customer because they have found me 3 brilliant tenants. I would highly recommend their service. Thank you for your continued help....
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Comment on agent fees
Fair, I used the finders fee and as I have used them 3 times I got a discount.
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Nov 08,2016
Nov 08,2016
0
people found
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What a professional agency.This is so refreshing especially as they are handling our 1st buy to let property.
Danny was especially helpful finding a professional tenant within a few days of being given the instruction.
He hand held us through the process.He continues ...
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Comment on agent fees
The fees are competitive without compromising on professionalism.We have a fully managed service
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Jun 26,2015
Jun 26,2015
1
people found
this helpful
this helpful
Recommended by a friend who knew I was having problems with another firm, never looked back , these guys do a really good job payments always on time inspections carried out regularly and competitive quotes obtained for any repairs ,look no further....
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Jan 29,2015
Jan 29,2015
0
people found
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Noonan Crane were, to say the least, extremely laid back and unprofessional. In a long-term stay at the property we were greeted with a chicken carcass in the oven and a fairly dusty house due to recent renovations of the kitchen and bathroom. Complaints at ...
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What agent could do to change your mind?
The price of the property wasn't an issue, the way it was dealt with was.Attached Filesnbsp;
Comment on agent fees
The price of the property wasn't an issue, the way it was dealt with was.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:00 PM 17/03/2014 by Joanne Noonan
