NGU Homelettings & Sales
4.7/5, 341 reviews
94% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
95% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ... show more NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”

Contact us:

0191 491 0301
[email protected]
www.nguhomes.co.uk
NGU Homelettings - Click to Visit Our Website

Latest Reviews

 View all Reviews 341
22nd Feb 2023
reviewed by 'Ms S.'
“AVOID AVOID AVOID I have been an NGU tenant for 2 years. From the day I viewed the property has been ......”
12th Oct 2022
reviewed by 'Mr'
“Total slumlords of the highest calibre.NGU like to give the impression they are professional and provide outstanding service, however ......”
11th Apr 2022
reviewed by 'Samantha Rathbone'
“This company literally deserves MINUS 10 stars! Horrendous, do not even be fooled by how nice they “try” to come across. ......”
6th Apr 2022
reviewed by 'Marina'
“I need to thank Katie Wybrant for her incredible work fixing quickly an ugly situation with my property which was ......”
1st Mar 2021
reviewed by 'Connor'
“Viewed a property the other week and said on the day of viewing I'm really interested in it and basically ......”
10th Feb 2021
reviewed by 'Kirsty'
“Amazing service by Katie helped me every step of the way and kept us informed which made the whole experience ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 95% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 3 129 14 33 1 17 0 25 2
Areas covered
  • The entire North East including Tyne & Wear, Teeside & Darlington
Address

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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NGU Homelettings & Sales Image 1

“This property had been empty for the best part of 12 ......”

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Jul 29,2015
Minithumbup
Staff profile picture
Katie
By: 'johntheo'
Jul 29,2015
0 people found
this helpful
This property had been empty for the best part of 12 months prior to NGU taking over as our letting agents. They arranged very competitive quotations for the upgrade of the property and supervised the work to my satisfaction. They have since found us a tenant ...
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“I contacted NGU merely for advice on what to do ......”

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Jul 27,2015
Minithumbup
By: 'David'
Jul 27,2015
0 people found
this helpful
I contacted NGU merely for advice on what to do with my property which i had for sale with another agent, who i felt had let me down. From the initial contact and the first phone call i was given more feedback and advice than ...
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“NGU have been very pro-active in their search for new ......”

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Jul 23,2015
Minithumbup
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Chris
By: 'Rob'
Jul 23,2015
0 people found
this helpful
NGU have been very pro-active in their search for new tenants in my house. I had a terrible experience with a previous tenant, so NGU understand my concerns and reflect my attention to detail in vetting new tenants. They provided useful advice on the condition ...
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“When I first handed the property to NGU it had ......”

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Jul 22,2015
Minithumbup
By: 'C'
Jul 22,2015
0 people found
this helpful
When I first handed the property to NGU it had very poor tenants that were already in place when I purchased the property. David Brown and team did a very professional and thorough job in managing them out of the property and replacing them with ...
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“I have dealt with NGU Homelettings for several years now ......”

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Jul 22,2015
Minithumbup
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Chris
By: 'tony'
Jul 22,2015
0 people found
this helpful
I have dealt with NGU Homelettings for several years now and have been most impressed with their service on all levels. Rental monies are paid swiftly, issues over non payment are sorted immediately. Maintainence and development work is well priced and professional and on the ...
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“I've used NGU to manage my 3 properties for just over 2 ......”

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Jul 22,2015
Minithumbup
By: 'Wendylaing'
Jul 22,2015
0 people found
this helpful
I've used NGU to manage my 3 properties for just over 2 years and have been very happy with their friendly, helpful and fast service. They're the best agents in the area. Their admin and communication is thorough and complete, so I always know where I stand. ...
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Comment on agent fees
Reasonable
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“I have found that all staff members respond very quickly ......”

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Jul 18,2015
Minithumbup
By: 'Tim'
Jul 18,2015
0 people found
this helpful
I have found that all staff members respond very quickly to any queries I have had and rent payments are made on time,Mike Bell was my first point of contact with NGU and explained how they would work with me and my small porfollio ...
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“seems to have a comprehensive property management operation, in particular ......”

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Jul 18,2015
Minithumbup
By: 'prw'
Jul 18,2015
0 people found
this helpful
seems to have a comprehensive property management operation, in particular they are able to arrange / carry out reapirs /maintenance quickly and at reasonable cost....
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Comment on agent fees
seems standard for the market
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“We went to NGU after being very disappointed by our ......”

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Jul 17,2015
Minithumbup
By: 'Sue'
Jul 17,2015
0 people found
this helpful
We went to NGU after being very disappointed by our previous agent. We chose them after seeing them on a TV programme. We don't live in the area so were wanting an agent who could keep us informed regularly with the details of this property ...
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Comment on agent fees
Very easy to understand
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“I came across NGU Homes through a TV ad for ......”

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Jul 17,2015
Minithumbup
By: 'NICOLA'
Jul 17,2015
0 people found
this helpful
I came across NGU Homes through a TV ad for tenent eviction. I rang NGU Homes and was quickly put in touch with David Brown. I then met up with David who assured me he would carry out the correct procedures and get my tenent ...
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Comment on agent fees
A bit pricey for tenent eviction, but done all the work and saved me the job so worth it.
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“I have worked with the NGU team for several months ......”

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Jul 02,2015
Minithumbup
By: 'Sanjay'
Jul 02,2015
0 people found
this helpful
I have worked with the NGU team for several months now and travelled from London to meet them in Newcastle. I have the upmost faith in the team, they have exceptional good in all their communication and delivery. When they something will be done next ...
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Comment on agent fees
Very happy with all costs as the services has been fantastic
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“NGU helped me from buying my first buy to let ......”

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Jun 26,2015
Minithumbup
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Katie
By: 'Trudi'
Jun 26,2015
0 people found
this helpful
NGU helped me from buying my first buy to let through to getting my first tenant, there advice was invaluable and nothing ever seemed to much trouble for them. I feel confident in the future knowing they are helping me. I would strongly recommend NGU ...
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Comment on agent fees
Great offer of finding first tenant free, can't beat that.
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“Everything was handled efficiently and professionally from the word go. ......”

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Jun 15,2015
Minithumbup
By: 'Bill'
Jun 15,2015
0 people found
this helpful
Everything was handled efficiently and professionally from the word go. the agent I made the appointment with was unable to attend but made sure someone else kept the appointment. which he handled very well. the house was only on the market for a week and ...
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“Over the past year I have found the team at ......”

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May 22,2015
Minithumbup
Staff profile picture
Sam
Staff profile picture
Chris
By: 'Elaine'
May 22,2015
0 people found
this helpful
Over the past year I have found the team at ngu to be professional, approachable, helpful and accommodating. Nothing is too much trouble - I would highly recommend them....
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“Caroline has always been very helpful keeping me informed of ......”

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May 19,2015
Minithumbup
By: 'Atree'
May 19,2015
0 people found
this helpful
Caroline has always been very helpful keeping me informed of what's happening with tenants and any problems with the house, she has also been very helpful coordinating the move in of new tenant after resent renovations to property...
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“ngu gave me the best service i have ever had ......”

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May 19,2015
Minithumbup
By: 'john'
May 19,2015
0 people found
this helpful
ngu gave me the best service i have ever had when they refurbished two flats in a converted house they have kept in touch awnserd all my emails and returned all my calls promptlly the works turned out to be far more involved than first ...
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Comment on agent fees
very reasnoble
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“My property at South Moor was a difficult property to ......”

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May 14,2015
Minithumbup
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Katie
By: 'Ged'
May 14,2015
0 people found
this helpful
My property at South Moor was a difficult property to let, in a relatively run down area with numerous similar properties in the street. it had been empty with another Agent for 18 plus months without a single Tennant application. I gave the property to Katie ...
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“I originally had difficulty in letting my property as previous ......”

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May 13,2015
Minithumbup
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Sam
By: 'Peter'
May 13,2015
0 people found
this helpful
I originally had difficulty in letting my property as previous agents had not been successful in finding a tenant. However, NGU managed to let it quickly and managed the whole process through to completion in a very professional manner. Since the tenant took up occupancy ...
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Comment on agent fees
Competitive within the general market place
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“We have a portfolio of 8 properties in the North East. ......”

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May 13,2015
Minithumbup
By: 'Helen'
May 13,2015
2 people found
this helpful
We have a portfolio of 8 properties in the North East. We bought them around 2007. I can't remember the exact date, but after neglectful management from a number of agents, I wanted to find out what other agents were out there and what they ware like. ...
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“Mike was polite and well presented when he attended the ......”

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May 13,2015
Minithumbup
By: 'Samantha'
May 13,2015
0 people found
this helpful
Mike was polite and well presented when he attended the initial appointment, sam dealt really well with keeping up communication between ourselves and others involved despite numerous complications!...
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“I have dealt with NGU the owner directly and various ......”

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May 13,2015
Minithumbup
By: 'Halldor'
May 13,2015
0 people found
this helpful
I have dealt with NGU the owner directly and various members off staff, they are professional and always come up with good results, they save you money by providing more than one quote and suggesting alternate solutions....
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Comment on agent fees
Agents fees seem inline with the market and you do get results.
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“We had this property on the market with another agent ......”

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May 12,2015
Minithumbup
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Katie
By: 'Jane'
May 12,2015
0 people found
this helpful
We had this property on the market with another agent and had no luck renting it for some time. We let NGU advertise the property and straight away they were a lot more proactive. When ever I rung for an update, whoever I spoke to ...
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“I have dealt with both David Brown and Rachael Mills ......”

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May 12,2015
Minithumbup
By: 'Glenn'
May 12,2015
0 people found
this helpful
I have dealt with both David Brown and Rachael Mills as often as required. They have been more than helpful with any and all issues I've had. I very rarely get involved with maintenance, just a simple approval on work issued. A great managing team ...
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“My existing tenant of over 7 years decided to move out ......”

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May 12,2015
Minithumbup
By: 'Nik'
May 12,2015
0 people found
this helpful
My existing tenant of over 7 years decided to move out and NGU have handled the move out, refurbishment and future let/sale of the property. Craig and Anna gave me a full breakdown of refurbishment costs and have kept me updated on the property works ...
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“NGU are very competitively priced, know their customers and keep ......”

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May 11,2015
Minithumbup
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Chris
By: 'Rorycobb'
May 11,2015
0 people found
this helpful
NGU are very competitively priced, know their customers and keep everyone informed. I'm very happy with their service. I'd recommend them in an instant....
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“NGU worked quickly and efficiently to find tenants for our ......”

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May 11,2015
Minithumbup
By: 'SteveR'
May 11,2015
0 people found
this helpful
NGU worked quickly and efficiently to find tenants for our property once it was refurbished. They kept us up to date with feedback from viewings to ensure we could address any issues which arose. Once tenants were found, NGU handled the administrative process quickly and ...
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“I am very impressed with the care that the maintenance ......”

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Apr 26,2015
Minithumbup
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Sam
By: 'Greta'
Apr 26,2015
0 people found
this helpful
I am very impressed with the care that the maintenance team take with relation to my properties, All issues are resolved in a very quick time span and this is very important and reassuring to both tenant and landlord alike. Rachel and Sam are a ...
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“NGU have been my Letting Agents for 2 properties for a ......”

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Apr 17,2015
Minithumbup
By: 'David'
Apr 17,2015
1 people found
this helpful
NGU have been my Letting Agents for 2 properties for a number of years, and more recently, for a further 2 properties. I have consistently been impressed by their passion for what they do and their high level of conscientiousness. Their systems are robust and thorough. They ...
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Comment on agent fees
Most reasonable
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“Mike has been very helpful providing me with answers to ......”

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Apr 08,2015
Minithumbup
By: 'J'
Apr 08,2015
1 people found
this helpful
Mike has been very helpful providing me with answers to my many questions. His responses have been quick and he has been very flexible to suit my needs. The whole process was speedy and reduced the time my property was empty. I really would recomend ...
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“Very cooperative and helpful agent. Always available for communication either ......”

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Apr 02,2015
Minithumbup
By: 'Kazi'
Apr 02,2015
1 people found
this helpful
Very cooperative and helpful agent. Always available for communication either by phone or via email. I would recommend this agent to my friends and relatives for any future transactions. Keep it up Mike...
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Staff picture Chris
(59)
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(24)
Staff picture Chris
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Staff picture Mathew
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Staff picture Nigel
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Staff picture Annelise
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Staff picture Shakil
Staff picture Katelyn
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Staff picture Katie

Landlord Fees

Tenant Management Service
£397.5 (inc. VAT), On Completion (Fees are negotiable)

Empty Property - 100% vetted tenant with FREE management and lots more savings

We'll find you a perfect tenant - vetting, deposit registration and inventory
We'll pay for your EPC, Gas check, EICR, Smoke & CO Alarms

Last updated on 05/09/2024, 11:24 AM by Annelise Phelan Senior Sales & Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales

Regional Awards won by NGU Homelettings & Sales

Individual Branch Awards

Gateshead, NE9



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