95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
95% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ...
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NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0301
[email protected]
www.nguhomes.co.uk
Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.
We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS
Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.
Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.
Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.
Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.
We are absolutely desperate to impress you and so here are some of the things we can do for you:
• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.
If you’re interested - let us make you our next “Happy Customer!”
Contact us:
0191 491 0301
[email protected]
www.nguhomes.co.uk
Latest Reviews
View all Reviews 341
22nd Feb 2023
reviewed by 'Ms S.'
11th Apr 2022
reviewed by 'Samantha Rathbone'
6th Apr 2022
reviewed by 'Marina'
1st Mar 2021
reviewed by 'Connor'
10th Feb 2021
reviewed by 'Kirsty'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 95% | £24,000 | £245,000 |
| Lettings | 85% | 95% | £292 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 117 | 3 | 129 | 14 | 33 | 1 | 17 | 0 | 25 | 2 |
Areas covered
- The entire North East including Tyne & Wear, Teeside & Darlington
Address
469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
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Apr 27,2016
Apr 27,2016
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After meeting Chris Allott from NGU I conclude he is a fine agent to deal with.
I appreciated his no nonsense approach, the way he spoke to me & dealt with matters relating to the property I rent.
I also realised Chris was obviously experienced in ...
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Apr 20,2016
Apr 20,2016
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Chris is a great agent, very proffesional and is always on time! I would have no complaints recomending this agent....
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Good
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Apr 20,2016
Apr 20,2016
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Chris deals with our annual inspection visits politely and professionally at all times. He arrives promptly and is smart in appearance, dealing with issues efficiently....
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Apr 13,2016
Apr 13,2016
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Very good and quick service, pleasure to deal with.would certainly use the service again if moving to another property...
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Apr 13,2016
Apr 13,2016
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Chris came to do my annual review. He was very pleasant polite and friendly. Good customer service skills and sorted any issues with maintanence of the house. Would definitely recommend this agent....
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Good
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Apr 12,2016
Apr 12,2016
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Would like to say what an asset to your company Chris is. I've seen Chris on numerous occasions now when he is out reviewing my property and is always polite and helpful. On a few occasions we've had to change appointment times and Chris has ...
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Apr 11,2016
Apr 11,2016
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My experience of moving has been great.
I have moved 3 times previous and they were bad compared to the service from ngu.
Katie has been very helpful and great at keeping me up to date with the process and what was going on.
Any questions ...
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Comment on agent fees
The fees are very reasonable
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Apr 06,2016
Apr 06,2016
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Was nearly homeless due to previous private rent needing to sell, ngu and Chris helped me find my home so didn't need to change my children's schools...
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Mar 30,2016
Mar 30,2016
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Ngu home lettings are a professional, friendly team. I have received a fantastic service from them all. Katie has especially been great too making the whole process easy and straightforward....
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Good
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Mar 26,2016
Mar 26,2016
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Brilliant from start to finish. They were friendly and professional from the first viewing to all the paperwork to be completed.Any problems they were on hand to help, would definitely recommend them....
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Comment on agent fees
Really cheap compared to other firms.
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Mar 25,2016
Mar 25,2016
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Chris has been a very attentive and pleasant agent, his candor and nature made renting a very painless experience. All round excellent service....
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Comment on agent fees
Excellente
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Mar 25,2016
Mar 25,2016
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Katie has been very professional and helpful throughout the process of renting a property with NGU. She has always been available to take calls and answer questions and has always kept me up to date with how things are progressing. I would highly recommend Katie ...
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Comment on agent fees
Fee's are very good.
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Mar 22,2016
Mar 22,2016
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Chris comes out to do my six month checks on the property I am living in and has always had a positive attitude towards me and very easy to talk he always checks if I have any issues and if so always get it sorted ...
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Good
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Mar 22,2016
Mar 22,2016
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Chris is always friendly and helpful with any queries I've had and is very polite as well as easy to talk to. He's always punctual and if he's running late he'll get in touch to tell me otherwise. He is always smartly dressed and has ...
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Mar 16,2016
Mar 16,2016
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I find chris freindly understanding and very reliable hes always polite honest and helpfull he gets the jobs done and always sticks to his word...
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Comment on agent fees
The fees are fair
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Mar 16,2016
Mar 16,2016
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all staff is very helpful but these two go over what is expected and understanding with my illness and help when ever they can...
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good
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Mar 08,2016
Mar 08,2016
1
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Chris is always helpful and friendly when anything goes wrong in the property.NGu always get everything resolved as quick as possible....
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Good
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Mar 08,2016
Mar 08,2016
1
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Chris, is a very Flexible with his time's, an very Happy to help with any Issues i may have....
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Comment on agent fees
Am happy with Chris, I've never had to pay any fee's yet as i have always been in the home when Christ request for me to be home. So this a A good Comment.
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Mar 08,2016
Mar 08,2016
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We have dealt with Chris since moving into this property and has always been helpful and friendly whenever he visits for inspections...
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Good
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Mar 07,2016
Mar 07,2016
1
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Great bloke, open honest and straight to the point! Punctual for all appointments and will try his hardest to resolve any problems that arise.
Would of been 5* but contacting landlord has been an issue in the past. Not Chris's fault....
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Comment on agent fees
Yes if recommending going through Chris
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Mar 04,2016
Mar 04,2016
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Chris is a brilliant agent and is very helpful and deals with any concerns I have. I would recommend him as he is very easy to talk to....
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Mar 01,2016
Mar 01,2016
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Myself and my partner always receive a fantastic professional service from chris always a pleasure dealing with him. He is an absolute credit to NGU Home lettings...
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Feb 29,2016
Feb 29,2016
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Chris is a pleasure to have coming to your home .
Always pleasant and polite .
You can discuss any problems with him.
And i think he cares about his tennants...
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Feb 25,2016
Feb 25,2016
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Mike has been proactive and professional when ever I have met him with a good knowledge of property matter's. Always helpful....
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Comment on agent fees
In line with competitors.
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Feb 25,2016
Feb 25,2016
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Katie has been a great help from start to finish for letting a property.Clear and concise throughout with constant updates from her. She is extremely friendly and I would recommend. NGU Home Lettings are very thorough in the application process compared to other Agencies ...
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Comment on agent fees
I think the Agency fees are reasonable.
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Feb 25,2016
Feb 25,2016
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Hi Katie was dealing with my house and vetting very friendly always got back to me and helped me a great deal very impressed with the service ten out of ten...
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Comment on agent fees
Amazing
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Feb 25,2016
Feb 25,2016
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Friendly , Polite. Nice personallity , known Chris since I moved into this property 4 years ago , nice person to deal with...
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Feb 25,2016
Feb 25,2016
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Very helpful & polite always friendly! always felt comfortable talking to him and hes alway helped me in bad situations & good!
I think he really deserves this award as he helps alot of people including myself!...
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Good
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Feb 24,2016
Feb 24,2016
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Really pleased with the service we have received while selling our property.
Would certainly recommend this estate agent to friends and family, especially Sam who kept in touch to inform us every step of the way.
Thank you...
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Good
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Feb 24,2016
Feb 24,2016
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I have a portfolio of Properties and was recommended to try NGU. Therefore when two properties became vacant I appointed NGU and their Lettings Department to let the properties as soon as possible. Any landlord will tell you every single day a property is vacant ...
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Good.
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Landlord Fees
Tenant Management Service
£397.5 (inc. VAT), On Completion (Fees are negotiable)Empty Property - 100% vetted tenant with FREE management and lots more savings
We'll find you a perfect tenant - vetting, deposit registration and inventory
We'll pay for your EPC, Gas check, EICR, Smoke & CO Alarms
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Last updated at 10:19 AM 29/04/2016 by allAgents
We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]
If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Best Letting Agent in Gateshead 
