NGU Homelettings & Sales
4.7/5, 341 reviews
94% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
95% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ... show more NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”

Contact us:

0191 491 0301
[email protected]
www.nguhomes.co.uk
NGU Homelettings - Click to Visit Our Website

Latest Reviews

 View all Reviews 341
22nd Feb 2023
reviewed by 'Ms S.'
“AVOID AVOID AVOID I have been an NGU tenant for 2 years. From the day I viewed the property has been ......”
12th Oct 2022
reviewed by 'Mr'
“Total slumlords of the highest calibre.NGU like to give the impression they are professional and provide outstanding service, however ......”
11th Apr 2022
reviewed by 'Samantha Rathbone'
“This company literally deserves MINUS 10 stars! Horrendous, do not even be fooled by how nice they “try” to come across. ......”
6th Apr 2022
reviewed by 'Marina'
“I need to thank Katie Wybrant for her incredible work fixing quickly an ugly situation with my property which was ......”
1st Mar 2021
reviewed by 'Connor'
“Viewed a property the other week and said on the day of viewing I'm really interested in it and basically ......”
10th Feb 2021
reviewed by 'Kirsty'
“Amazing service by Katie helped me every step of the way and kept us informed which made the whole experience ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 95% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 3 129 14 33 1 17 0 25 2
Areas covered
  • The entire North East including Tyne & Wear, Teeside & Darlington
Address

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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NGU Homelettings & Sales Image 1

“I had regular up dates on the status of the ......”

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Jul 28,2014
Minithumbup
By: 'Rupert'
Jul 28,2014
0 people found
this helpful
I had regular up dates on the status of the letting of my property who was viewing the back ground of the perspective tenant, etc. The property was subsequently let quickly and efficiently to a tenant that i was confident would respect and look after ...
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“I sold my house with NGU Homesales for £105k, all ......”

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Jul 26,2014
Minithumbup
By: 'Eric'
Jul 26,2014
0 people found
this helpful
I sold my house with NGU Homesales for £105k, all I can say is thanks. Price achieved and sale completed quickly and efficiently. Sam was helpful throughout and the marketing helped a lot- they listed my property so it appeared in all Gateshead searches. Lots ...
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“This agency was a pleasure to deal with, the biggest ......”

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Jul 25,2014
Minithumbup
By: 'Stephanie'
Jul 25,2014
0 people found
this helpful
This agency was a pleasure to deal with, the biggest thing for us was the level of correspondence and regular updates, was particularly impressed with how well they advertised and marketed our property showing its true potential...
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“I had suffered a leaking roof over the weekend and ......”

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Jul 23,2014
Minithumbup
By: 'Neil'
Jul 23,2014
0 people found
this helpful
I had suffered a leaking roof over the weekend and called the NGU Out of hours maintenance line. I spoke to a guy who arranged for a tradesmen to visit my house within 2 hours. Although he couldn't stop the leak he did his very upmost ...
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“An overall score of good would have been excellent but ......”

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Jul 23,2014
Minithumbup
By: 'Glenn'
Jul 23,2014
0 people found
this helpful
An overall score of good would have been excellent but for initial problems with the maintenance team. This was resolved when Rachel Mills became manager of said department. I have became so confident in her I generally deal with Rachel direct with any questions I ...
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Comment on agent fees
With regards the letting if the property Aaron Phelan was tremendous in his duties. As a whole NGU were quick to market my property . I appreciate these efforts come at a cost which I consider as reasonable.
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“Thank you so much Sam for your help. We sold ......”

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Jul 21,2014
Minithumbup
By: 'Dave'
Jul 21,2014
0 people found
this helpful
Thank you so much Sam for your help. We sold our property last week and wanted to just tell people about the great service we received. Sam & Mike were incredibly helpful from marketing the property to getting the sale through. We sold in under 8 weeks. ...
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“Gave me updates on a regular basis and gave me ......”

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Jul 20,2014
Minithumbup
By: 'Brian'
Jul 20,2014
0 people found
this helpful
Gave me updates on a regular basis and gave me guidance when the sale was about to complete.In my opinion a very good service and- a quick sale was achieved....
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Comment on agent fees
Fees were agreed prior to house going up for sale therefore no complaints
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“From having only interest in property to the development and ......”

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Jul 07,2014
Minithumbup
By: 'Nicola'
Jul 07,2014
0 people found
this helpful
From having only interest in property to the development and tenant find ngu advised, supported and kept me in the know of what was happening and what I would need to know to make my investment as successful and profitable as possible. I am now ...
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“I would have to express our thanks, in particular to ......”

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Jun 30,2014
Minithumbup
By: 'David'
Jun 30,2014
0 people found
this helpful
I would have to express our thanks, in particular to Sam, who's helpfulness, compassion and outstanding customer service, helped with the sale of our property. The solicitors we used were at best "worrying" to say the least and not at all easy to deal with, ...
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“It was never an inconvenience when you rang them,unlike ......”

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Jun 08,2014
Minithumbup
By: 'mr'
Jun 08,2014
0 people found
this helpful
It was never an inconvenience when you rang them,unlike other companies,they did everything possible to answer any questions,or help in anyway.no upfront fees was the main reason for choosing them,but the service was excellent.glad we decided to go with ...
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“The agent was very through from the beginning of this ......”

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Jun 06,2014
Minithumbup
By: 'Dr'
Jun 06,2014
0 people found
this helpful
The agent was very through from the beginning of this sale process. She keep on chasing the prospective buyers, despite that our tenant was most of the time not available for the viewing of property. The agent perseverance is highly appreciated. The agent keep on ...
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“I've just sold my flat in gateshead and would like ......”

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Jun 02,2014
Minithumbup
By: 'Esme'
Jun 02,2014
0 people found
this helpful
I've just sold my flat in gateshead and would like to recommend NGU Homesales to anyone else wishing to do the same. I spoke to several agents, based in Low Fell, but was thoroughly impressed from the first meet to pushing the sale through with ...
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“Sam was excellent in all her dealings with us and ......”

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May 21,2014
Minithumbup
By: 'Traci'
May 21,2014
0 people found
this helpful
Sam was excellent in all her dealings with us and our potential buyers. She worked very hard and always went out of her way to check on progress. We felt at times she was able to better pursue our sale than the solicitor we paid ...
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“I was unsure about using an agent that I hadn't ......”

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May 11,2014
Minithumbup
By: 'Susan'
May 11,2014
1 people found
this helpful
I was unsure about using an agent that I hadn't heard of but due to a new job I needed a quick sale and a friend had recommended NGU who had helped sell their house. I thought it was worth seeing what they could do ...
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“I can't remember the name of the agent who can't ......”

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Apr 30,2014
Minithumbup
By: 'Pamela'
Apr 30,2014
1 people found
this helpful
I can't remember the name of the agent who can't out to set up the deal but he was great lovely manor very polite and he had done his home work he showed us properties in the area which were for sale and the prices ...
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“NGU Homelettings were an absolute pleasure to work with. The ......”

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Apr 30,2014
Minithumbup
By: 'Mrs'
Apr 30,2014
0 people found
this helpful
NGU Homelettings were an absolute pleasure to work with. The transition between tenants was quick, precise and handled in a professional and timely manner. My previous tenant moved out, dealt with on time, the required maintenance works undertaken to an absolutely high standard with the ...
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“Several times NGU have carried a tenant find service for ......”

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Apr 30,2014
Minithumbup
By: 'Jerry'
Apr 30,2014
0 people found
this helpful
Several times NGU have carried a tenant find service for me, they have always done a great job and found solid tenants who have remained so for good periods after the end of the initial AST. I am very happy to recommend them to any ...
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“Out of all the agents we use throughout the country, ......”

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Apr 30,2014
Minithumbup
By: 'Martin'
Apr 30,2014
0 people found
this helpful
Out of all the agents we use throughout the country, NGU are by far the best in terms of service received. This is in all aspects of their tenant find service and management, including maintenance, rent collection and payment, property checks, reports and photos etc. ...
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“Nigel was very efficient and sorted out a tenant for ......”

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Apr 30,2014
Minithumbup
Staff profile picture
Nigel
By: 'Andrea'
Apr 30,2014
0 people found
this helpful
Nigel was very efficient and sorted out a tenant for us in the first week. NGU acted straight away when there were problems with the property and repairs were completed in a short space of time at a competitive rate. Certainly would recommend the company....
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“Very helpful staff, were very efficient in doing all required ......”

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Apr 30,2014
Minithumbup
By: 'Lauren'
Apr 30,2014
0 people found
this helpful
Very helpful staff, were very efficient in doing all required checks when finding me a tenant My rent comes in every month and any maintenance work is dealt with quickly and to a good standard, I will definitely be using NGU again to find tenants ...
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“Very good to deal with. Helped me a lot. Got ......”

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Apr 30,2014
Minithumbup
By: 'Richard'
Apr 30,2014
0 people found
this helpful
Very good to deal with. Helped me a lot. Got the job done quickly and knew what needs to be done...
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“I own a couple of properties in Newcastle & gave one ......”

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Apr 24,2014
Minithumbup
By: 'Clive'
Apr 24,2014
0 people found
this helpful
I own a couple of properties in Newcastle & gave one to NGU since I was struggling to let-it. As soon as I approached them, they asked if I would be interested in renting the property to a tenant re-locating from London. They also said I'd ...
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“All I can say is FANTASTIC!!! I put my property ......”

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Apr 24,2014
Minithumbup
By: 'Andrew'
Apr 24,2014
1 people found
this helpful
All I can say is FANTASTIC!!! I put my property up for sale in Whickham about 2 months ago with NGU Homesales. I put it up for £245,000, since this was the suggested asking price and also in line with what other agents had quoted. The following ...
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“We were let down severely by our first agent, we ......”

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Apr 24,2014
Minithumbup
By: 'Helen'
Apr 24,2014
1 people found
this helpful
We were let down severely by our first agent, we were left proceeding on a property and had no buyer for our home we were on the edge of loosing money and the house we had set our hearts on. I panicked and searched the ...
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“NGU Lettings have been managing a number of our North ......”

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Apr 22,2014
Minithumbup
Staff profile picture
Nigel
By: 'G'
Apr 22,2014
0 people found
this helpful
NGU Lettings have been managing a number of our North East properties for more than two years. Their service has become increasingly proactive, and this is unique in my landlord experience of nearly 20 years. With regard to the particular property mentioned in this review, it ...
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“I have used NGU for some time now to find ......”

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Apr 19,2014
Minithumbup
By: 'Julie'
Apr 19,2014
0 people found
this helpful
I have used NGU for some time now to find tenants for me, and find their service and staff excellent. They are very professional and pro-active, and their staff are always very helpful. They respond quickly to calls and emails, and offer a first class ...
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“I purchased a property from sellers who had used NGU ......”

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Apr 18,2014
Minithumbup
By: 'Orla'
Apr 18,2014
2 people found
this helpful
I purchased a property from sellers who had used NGU home sales, Samantha has been excellent throughout the months from putting the initial offer in all the way upon completion. She made sure I understood everything and she went the extra mile to discuss and ...
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“Ngu look after my property,finding and clarifying tenants and ......”

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Apr 17,2014
Minithumbup
By: 'Keith'
Apr 17,2014
0 people found
this helpful
Ngu look after my property,finding and clarifying tenants and looking after all aspects of the tenancy to a very high and reliable standard,I would highly recommend the team to other prospective landlords...
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“I Started dealing with ngu approx 1 yr ago to let ......”

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Apr 16,2014
Minithumbup
By: 'jason'
Apr 16,2014
0 people found
this helpful
I Started dealing with ngu approx 1 yr ago to let a property.i find them to be very professional in everydepartment, as such i have since bought a further property from their sales team which they are now manageing and i am just in the ...
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“I already had a tenant in place, but was unhappy ......”

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Apr 15,2014
Minithumbup
By: 'Terry'
Apr 15,2014
0 people found
this helpful
I already had a tenant in place, but was unhappy with my current agent. I contacted Aaron and he gave me the impression that he was a man of his word. (this turned out to be the case). He arranged an on site meeting with ...
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Staff picture Chris
(59)
Staff picture Katie
(46)
Staff picture Sam
(24)
Staff picture Chris
(9)
Staff picture Mathew
(6)
Staff picture Nigel
(3)
Staff picture Annelise
(2)
Staff picture Rachel
(2)
Staff picture Molly
Staff picture Shakil
Staff picture Katelyn
Staff picture Abi
Staff picture Katie

Landlord Fees

Tenant Management Service
£397.5 (inc. VAT), On Completion (Fees are negotiable)

Empty Property - 100% vetted tenant with FREE management and lots more savings

We'll find you a perfect tenant - vetting, deposit registration and inventory
We'll pay for your EPC, Gas check, EICR, Smoke & CO Alarms

Last updated on 05/09/2024, 11:24 AM by Annelise Phelan Senior Sales & Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales

Regional Awards won by NGU Homelettings & Sales

Individual Branch Awards

Gateshead, NE9



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