NGU Homelettings & Sales
4.7/5, 341 reviews
94% recommended
95% sales valuation accuracy
95% sales fee satisfaction
85% lettings valuation accuracy
95% lettings fee satisfaction
NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East. Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best ... show more NGU Homelettings is an award winning letting agent managing over 700 properties – covering the entire North-East.

Since 2007 we have been focused on delivering to our customers. This involves our three key ingredients: expertise, hardwork and a personal touch. We have consistently delivered, with our landlords and tenants voting us the best North East agent in 2017.

We have a simple formula: EXPERTISE + HARDWORK + PERSONAL TOUCH = HAPPY CUSTOMERS

Expertise – We own over 150 properties as well as managing over 700. We know how to let property profitably since we’ve been doing it for over 10 years.

Hardwork – You get out of life what you put in. We work hard for our customers and as such 74% of our new clients are from personal recommendation.

Personal Touch – We’re dedicated to providing a top class experience to our landlords & tenants. Our staff are ARLA qualified and we’d love to show you our service.

Happy Customers – If you’re happy we’re happy. We’re an award winning agent so phone us today and find out what our customers say.

We are absolutely desperate to impress you and so here are some of the things we can do for you:

• We feature properties on Rightmove – so they appear at the top of any listings, meaning your property will be seen first, does your current agent do this?
• All our vetting is in-house and as thorough as possible to ensure we deal with the right tenants.
• We have a dedicated maintenance team with a 24/7 hotline to deal with any emergency issues.
• A rent team with the ability to take direct debits and recurring card payments – we’re informed the same day a payment is missed.
• Our boots on the ground portfolio managers to perform any inspections, rent or maintenance visits.
• Gold and Platinum Rental Guarantees so landlords are paid all year round.
• Housing benefit experts – we obtain direct payments and also help tenants with the myriad of forms.
• In-house refurbishment department to turn properties around at the right price.

If you’re interested - let us make you our next “Happy Customer!”

Contact us:

0191 491 0301
[email protected]
www.nguhomes.co.uk
NGU Homelettings - Click to Visit Our Website

Latest Reviews

 View all Reviews 341
22nd Feb 2023
reviewed by 'Ms S.'
“AVOID AVOID AVOID I have been an NGU tenant for 2 years. From the day I viewed the property has been ......”
12th Oct 2022
reviewed by 'Mr'
“Total slumlords of the highest calibre.NGU like to give the impression they are professional and provide outstanding service, however ......”
11th Apr 2022
reviewed by 'Samantha Rathbone'
“This company literally deserves MINUS 10 stars! Horrendous, do not even be fooled by how nice they “try” to come across. ......”
6th Apr 2022
reviewed by 'Marina'
“I need to thank Katie Wybrant for her incredible work fixing quickly an ugly situation with my property which was ......”
1st Mar 2021
reviewed by 'Connor'
“Viewed a property the other week and said on the day of viewing I'm really interested in it and basically ......”
10th Feb 2021
reviewed by 'Kirsty'
“Amazing service by Katie helped me every step of the way and kept us informed which made the whole experience ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £24,000 £245,000
Lettings 85% 95% £292 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
117 3 129 14 33 1 17 0 25 2
Areas covered
  • The entire North East including Tyne & Wear, Teeside & Darlington
Address

469-471 Durham Road
Gateshead
Tyne & Wear
NE9 5EX
0191 491 0344

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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NGU Homelettings & Sales Image 1

“After contacting NGU about a maintain issue, I was put ......”

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Aug 21,2014
Minithumbup
By: 'Michelle'
Aug 21,2014
0 people found
this helpful
After contacting NGU about a maintain issue, I was put through to someone who managed to deal with my problem quickly and efficiently. I have had issues with previous agents in the past where I've had to wait and wait for things to be fixed. ...
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“Great service, very polite and worked tirelessly to get me ......”

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Aug 20,2014
Minithumbup
By: 'Hannah'
Aug 20,2014
0 people found
this helpful
Great service, very polite and worked tirelessly to get me in. They were always in contact and very helpful with any questions as I was new to the process....
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“I moved out of my flat in South Shields. The ......”

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Aug 20,2014
Minithumbup
By: 'Steven'
Aug 20,2014
0 people found
this helpful
I moved out of my flat in South Shields. The guidance and help NGU give me to get my deposit back was great. I never had an agent help me as much as NGU before....
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“We are really pleased with the service we have received ......”

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Aug 20,2014
Minithumbup
By: 'jody'
Aug 20,2014
0 people found
this helpful
We are really pleased with the service we have received from Mike and NGU. We were visited by them within 2 days of contacting them and our house was advertised straight away. We have also viewed a house with them and again service was excellent....
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“I previously managed the property myself on behalf of a ......”

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Aug 18,2014
Minithumbup
By: 'Mr'
Aug 18,2014
0 people found
this helpful
I previously managed the property myself on behalf of a family member and found the process to be quite frustrating at times. NGU took all of the hassle away, so now I do not worry about anything. If there is a problem, they take the ...
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“Found NGU to be very professional and pro-active in their ......”

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Aug 17,2014
Minithumbup
By: 'Graeme'
Aug 17,2014
0 people found
this helpful
Found NGU to be very professional and pro-active in their approach to selling my home. Was impressed by their flexible selling options and particularly liked their customisable marketing which allowed me to select the best package for my requirements. Mike was very through in researching ...
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Comment on agent fees
Reasonable Fee
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“The agent was very professional and exhibited a thoroughly researched ......”

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Aug 14,2014
Minithumbup
By: 'Baldwin'
Aug 14,2014
0 people found
this helpful
The agent was very professional and exhibited a thoroughly researched knowledge of the properties in the area as well as the market in general. He was able to advise us on legal aspects of our position with regards to sales and to suggest various possible ...
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“As a landlady I wanted a letting agent that would ......”

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Aug 11,2014
Minithumbup
By: 'Julia'
Aug 11,2014
0 people found
this helpful
As a landlady I wanted a letting agent that would look after my property as it was their own. From the moment NGU marketed my property they have done just that. The service I have received throughout the letting process is nothing less than exceptional....
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“Sam and Mike were both very helpful and were very ......”

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Aug 08,2014
Minithumbup
By: 'Laura'
Aug 08,2014
0 people found
this helpful
Sam and Mike were both very helpful and were very accommodating with our situation. We dealt with Same more so and I felt as though she cared a lot about our situation and when our mortgage offer came through I felt as though they were ...
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“I recently had a check out booked with my new ......”

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Aug 07,2014
Minithumbup
By: 'V.'
Aug 07,2014
1 people found
this helpful
I recently had a check out booked with my new letting agent NGU Homelettings. I was very apprehensive as being the first time I have rented all the horror stories about agents scamming you out of your bond, additional charges and bullying tactics that are ...
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“NGU worked tirelessly in the initial weeks throughout the handover ......”

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Aug 07,2014
Minithumbup
By: 'Ben'
Aug 07,2014
2 people found
this helpful
NGU worked tirelessly in the initial weeks throughout the handover period to ensure that my cash flow didn't dry up completely. They managed to get out to all of my tenants within two weeks by doing appointments on evenings and weekends. Within a few weeks ...
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“Very professional service, everything seemed to happen much more quickly ......”

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Aug 06,2014
Minithumbup
By: 'mrsshand101'
Aug 06,2014
0 people found
this helpful
Very professional service, everything seemed to happen much more quickly than when I last sold a property and with a high level of accuracy. Highly recommended....
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“Really love the 360 virtual tour that you guys did on ......”

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Aug 05,2014
Minithumbup
By: 'AWhitehead'
Aug 05,2014
0 people found
this helpful
Really love the 360 virtual tour that you guys did on our house ! Really captured the room sizes and also looks really good! No other agent has shown me this before and I think this is the reason for all the interest we had ! We had ...
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“Iv previously rented a property from NGU and have since ......”

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Aug 05,2014
Minithumbup
By: 'Cathy'
Aug 05,2014
0 people found
this helpful
Iv previously rented a property from NGU and have since had private rented home from 2 other agent. I have to say NGU were by far the best agent I have been through, they were always very polite, helpful and the maintenance team were always very ...
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“We are very pleased with the professional help mike provided ......”

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Aug 02,2014
Minithumbup
By: 'Kirsty'
Aug 02,2014
0 people found
this helpful
We are very pleased with the professional help mike provided at the viewing of the property. Details of the property were explained fully before we went in. Mike answered any questions and worries we had which helped us make our decision. We look forward to ...
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“Mike (and Sam when I dealt with her) were efficient ......”

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Aug 01,2014
Minithumbup
By: 'Mrs'
Aug 01,2014
0 people found
this helpful
Mike (and Sam when I dealt with her) were efficient and pleasant, easy to contact and helpful in facilitating viewings....
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“We bought our property through NGU , who continued for a ......”

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Aug 01,2014
Minithumbup
By: 'Ben'
Aug 01,2014
0 people found
this helpful
We bought our property through NGU , who continued for a year after our first agent failed to send us suitable alternatives to consider until we found one with NGU. Their support and interest was second to none. Our very grateful thanks to the whole team ...
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“May I see what a fantastic company NGU home lettings ......”

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Aug 01,2014
Minithumbup
Staff profile picture
Annelise
By: 'Joanne'
Aug 01,2014
0 people found
this helpful
May I see what a fantastic company NGU home lettings are !! .My first contact was Annelies very helpful. I was then directed to Mr Phelan who was exceptional in his customer service. I had a 3 bed house to let and had previously been let down ...
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“Caroline has been very helpful making me and my family's ......”

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Aug 01,2014
Minithumbup
By: 'Ben'
Aug 01,2014
0 people found
this helpful
Caroline has been very helpful making me and my family's move easy. She has answered all my queries and questions so I can fully understand what I am paying for and has been very pleasant throughout our conversations....
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Comment on agent fees
Agent fees were ok and I was happy to pay.
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“Thank you so much Leanne for your prompt and positive ......”

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Aug 01,2014
Minithumbup
By: 'Trudie'
Aug 01,2014
0 people found
this helpful
Thank you so much Leanne for your prompt and positive help with Don't problem. I was really impressed with your telephone manner, especially as I was so horrible at first. Good luck in your future career....
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“Very competent, professional and friendly. After one buyer pulled out, ......”

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Aug 01,2014
Minithumbup
By: 'M.'
Aug 01,2014
0 people found
this helpful
Very competent, professional and friendly. After one buyer pulled out, they were prompt in re-starting sales viewings and got another buyer very quickly....
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“Me and my partner were looking for a property to ......”

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Aug 01,2014
Minithumbup
Staff profile picture
Chris
By: 'Lisa'
Aug 01,2014
1 people found
this helpful
Me and my partner were looking for a property to rent in norton and Chris was showing us around some properties. Noticing that we were not particularly taken with this house, Chris asked about our budget and what kind of property we really wanted. He ...
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Comment on agent fees
Excellent !
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“I have been very pleased with the service received from ......”

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Jul 31,2014
Minithumbup
Staff profile picture
Annelise
By: 'Katie'
Jul 31,2014
0 people found
this helpful
I have been very pleased with the service received from the NGU team, especially dealing with the rent department in chasing rent arrears, when my tenant was increasingly becoming a worry on being late with rent payments. A member of the rent team, Annelise, made ...
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“Mike was the most responsive and friendly agent of any ......”

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Jul 31,2014
Minithumbup
By: 'Mrs'
Jul 31,2014
0 people found
this helpful
Mike was the most responsive and friendly agent of any agency that we contacted. He was proactive in helping us to get the best price quickly for our property, which we were grateful for given our quick transition from the US. Sam helped us to ...
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Comment on agent fees
Agents fees are good , we got a quality service and also believe we got exactly what we paid for.
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“Mike has been very helpful. He came to view the ......”

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Jul 30,2014
Minithumbup
By: 'Ethel'
Jul 30,2014
0 people found
this helpful
Mike has been very helpful. He came to view the house and was very straight with us about achieving a realistic price in our area and market. He was very clear about our rights and gave us plenty of notice before coming to take photographs ...
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“As an experienced landlord I have had many dealings with ......”

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Jul 29,2014
Minithumbup
By: 'Alice'
Jul 29,2014
0 people found
this helpful
As an experienced landlord I have had many dealings with different agents over the last few years and I have found many to be unprofessional and inefficient. However NGU have been a real breath of fresh air. They have been extremely helpful and have kept ...
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“N.G.U. Homelettings have been extremely helpful in all ......”

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Jul 29,2014
Minithumbup
By: 'Belinda'
Jul 29,2014
0 people found
this helpful
N.G.U. Homelettings have been extremely helpful in all the dealings that I have with them. All the staff are knowledgeable, helpful and have certainly guided me in some very tricky situations. I trust their judgement and would like to thank them for all ...
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“Sam was brilliant, she kept me updated at all times ......”

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Jul 29,2014
Minithumbup
By: 'Jill'
Jul 29,2014
0 people found
this helpful
Sam was brilliant, she kept me updated at all times and was really approachable if I needed to speak to her. She was also really supportive when the first sale fell through. I cannot speak highly enough of her. I would definitely recommend anyone having ...
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“I was very impressed with how quickly my maintenance issues ......”

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Jul 29,2014
Minithumbup
By: 'Mrs'
Jul 29,2014
0 people found
this helpful
I was very impressed with how quickly my maintenance issues were dealt with. I had black mould on my wall in my bedroom. As soon as I called the office Craig Whalen came to the property the next day. He gave me lots of helpful ...
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“I have rented from NGU for nearly 7 years since selling ......”

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Jul 29,2014
Minithumbup
Staff profile picture
Chris
By: 'tatey5678'
Jul 29,2014
0 people found
this helpful
I have rented from NGU for nearly 7 years since selling my house. Each year Chris Allott visits my house to inspect it and check how me and my husband are getting on. We have always found him to be polite and professional. We dont often ...
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Staff picture Chris
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Staff picture Katie
(46)
Staff picture Sam
(24)
Staff picture Chris
(9)
Staff picture Mathew
(6)
Staff picture Nigel
(3)
Staff picture Annelise
(2)
Staff picture Rachel
(2)
Staff picture Molly
Staff picture Shakil
Staff picture Katelyn
Staff picture Abi
Staff picture Katie

Landlord Fees

Tenant Management Service
£397.5 (inc. VAT), On Completion (Fees are negotiable)

Empty Property - 100% vetted tenant with FREE management and lots more savings

We'll find you a perfect tenant - vetting, deposit registration and inventory
We'll pay for your EPC, Gas check, EICR, Smoke & CO Alarms

Last updated on 05/09/2024, 11:24 AM by Annelise Phelan Senior Sales & Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email [email protected]

If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email [email protected]
Last updated at 10:19 AM 29/04/2016 by allAgents

Awards won by NGU Homelettings & Sales

Regional Awards won by NGU Homelettings & Sales

Individual Branch Awards

Gateshead, NE9



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