Neil Douglas Lettings
4.7/5, 53 reviews
91% recommended
90% lettings valuation accuracy
99% lettings fee satisfaction
We are independent, specialist Letting Agents located in the centre of Aylesbury in Buckinghamshire. We pride ourselves on our excellent customer service, efficient communication and professional approach to residential lettings and property management. show more We are independent, specialist Letting Agents located in the centre of Aylesbury in Buckinghamshire. We pride ourselves on our excellent customer service, efficient communication and professional approach to residential lettings and property management.

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Latest Reviews

 View all Reviews 53
6th Jan 2021
reviewed by 'Carmen'
“I can’t have a shower , 2 weeks ago the agency send a plumber who take off my faucet shower. I ......”
21st Aug 2018
reviewed by 'Lainey'
“After looking for a place for a while and feeling very disheartened, Katie was EXTREMELY helpful. Reassuring me that she ......”
13th Aug 2018
reviewed by 'Tasmin'
“Excellent service, every time we have had a problem they have managed to get it sorted straight away with no ......”
9th Aug 2018
reviewed by 'Rick'
“As established landlords we were mpressed with Neil Douglas' expert knowledge on the local market and their deep expertise gained ......”
14th Dec 2017
reviewed by 'Jezza'
“Initially dealt with Hannah, who was superb. She was professional and courteous. However, towards the end* I had a dispute ......”
13th Dec 2017
reviewed by 'Tim'
“Very happy with all staff at Neil Douglas. Prompt, courteous and friendly service. Regular checks and quick feedback. As they ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 90% 99% £550 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 0 25 4 0 1 0 0 1 0
Areas covered
  • HP20
  • HP19
  • HP21
Address

8 Kingsbury
Aylesbury
Buckinghamshire
HP20 2HT
01296 768395

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:30
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA RICS TPOS Lettings TPOS DPS
Rankings
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Latest Properties

No Properties

“This is the second letting that Neil Douglas have handled ......”

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Nov 09,2016
Minithumbup
By: 'Averil'
Nov 09,2016
0 people found
this helpful
This is the second letting that Neil Douglas have handled for us. We have found them to be most helpful in all aspects of letting. They kept us fully informed along the way of finding a tenant and did everything we could possibly have wanted ...
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Comment on agent fees
We have not found this Agents fees to be unreasonable.
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“It was a pleasure from start to finish. Hannah handled ......”

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Nov 04,2016
Minithumbup
By: 'Toby'
Nov 04,2016
0 people found
this helpful
It was a pleasure from start to finish. Hannah handled the whole thing so well, with having to put my case forward due to failing the searches. she could at that point have walked away, but she phoned the landlords and put my case across ...
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Comment on agent fees
Reasonable
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“My experience as a landlord with Neil Douglas is all ......”

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Oct 26,2016
Minithumbup
By: 'Hugh'
Oct 26,2016
0 people found
this helpful
My experience as a landlord with Neil Douglas is all good. The team act as your eyes and ears when identifying and referencing a tenant. They communicate effectively and efficiently and offer solutions before they tell you of problems. They know the local market inside ...
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Comment on agent fees
Competitive, and they earn them.
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“Started renting this year through Neil Douglas Lettings, and couldn't ......”

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Aug 08,2016
Minithumbup
By: 'Morgan'
Aug 08,2016
0 people found
this helpful
Started renting this year through Neil Douglas Lettings, and couldn't be happier with them! Whenever I have spoken to them on the telephone regarding anything to do with the property, they have always been exceptionally helpful! On the rare occaison I may have to pop ...
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“We've rented with Neil Douglas leggings for almost two years ......”

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Aug 04,2016
Minithumbup
By: 'Grace'
Aug 04,2016
0 people found
this helpful
We've rented with Neil Douglas leggings for almost two years and they have been absolutely fantastic to us right from the beginning. We are always kept in the loop with things that are happening or need to happen at our house and nothing is ever ...
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“I have been using Neil Douglas for a few years ......”

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Aug 04,2016
Minithumbup
By: 'Jax'
Aug 04,2016
0 people found
this helpful
I have been using Neil Douglas for a few years now and all members of staff are great and helpful. Rebekah had gone beyond what is expected and always there to help and give advice. They manage to get me a tenant with no problem ...
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Comment on agent fees
Can't comment on the fees as unsure what others charge
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“I've known the agency for 4 years.Always prompt, the staff ......”

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Jul 11,2016
Minithumbup
Staff profile picture
Sarah
By: 'JO'
Jul 11,2016
0 people found
this helpful
I've known the agency for 4 years. Always prompt, the staff know who you are as soon as you come in, even after a year without contact. Helpfull in every problem. Some members are nicer than others and you can notice who likes their job and ...
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Comment on agent fees
Fees are fair but checkout fee is too much.
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“I Rented my flat with Neil Douglas and it is ......”

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May 16,2016
Minithumbup
By: 'Omar'
May 16,2016
0 people found
this helpful
I Rented my flat with Neil Douglas and it is been great experience very professional and very helpful with interesting of the individual needs. Special big thanks to Sally Bowes top agent with plenty of experience....
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Comment on agent fees
Good
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“Even with a difficult landlady the team were so professional, ......”

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Mar 07,2016
Minithumbup
By: 'Rach'
Mar 07,2016
0 people found
this helpful
Even with a difficult landlady the team were so professional, friendly and accommodating ! Sally is fantastic! Really recommend them to anyone looking to rent/buy....
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Comment on agent fees
The fees are average.
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“My dealings with Neil Douglas have been brief but extremely ......”

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Feb 05,2016
Minithumbup
Staff profile picture
Sarah
By: 'Caroline'
Feb 05,2016
0 people found
this helpful
My dealings with Neil Douglas have been brief but extremely positive and professional. I found myself in a ridiculous situation having just appointed them as letting agents for my flat in Aylesbury, which meant that I then had to take the property back from them. ...
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“I rented my property out through Neil Douglas when I ......”

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Sep 15,2015
Minithumbup
By: 'Mr'
Sep 15,2015
0 people found
this helpful
I rented my property out through Neil Douglas when I went travelling for a year. It was the first time that I had rented out my property and the team at Neil Douglas were really helpful in answering all of the questions that I had. ...
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“I have let my flat through Neil Douglas Agents for ......”

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May 15,2015
Minithumbup
By: 'geeraff'
May 15,2015
0 people found
this helpful
I have let my flat through Neil Douglas Agents for nearly three years and found them pleasant, helpful and eager to help. Any problems there were at the property were dealt with immediately and professionally. I will stay with them as long as I have ...
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“Neil Douglas have represented my property for a number of ......”

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Apr 22,2015
Minithumbup
Staff profile picture
Sarah
By: 'Lucy'
Apr 22,2015
0 people found
this helpful
Neil Douglas have represented my property for a number of years now and have always been professional, helpful and friendly in everything they do. Sally and Sarah are a delight!...
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“Neil Douglas run a couple of properties for us on ......”

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Mar 17,2015
Minithumbup
By: 'Leslie'
Mar 17,2015
0 people found
this helpful
Neil Douglas run a couple of properties for us on a full management service, and we have always found them to sort out property problems well, and pay over funds promptly. Would recommend them....
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“I have used Neil Douglas for 3 years and they manage 2 ......”

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Mar 17,2015
Minithumbup
By: 'Mr'
Mar 17,2015
0 people found
this helpful
I have used Neil Douglas for 3 years and they manage 2 properties for me, I have been very satisfied with their service. They communicate well between myself and my tenants and are quick to report and arrange any maintenance required. I would recomend them to anyone ...
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“Neil Douglas has provided a full management service for the ......”

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Mar 17,2015
Minithumbup
By: 'Ian'
Mar 17,2015
0 people found
this helpful
Neil Douglas has provided a full management service for the past four years at a very competitive rate. The property has been inspected regularly and reports provided. Any maintenance requirements have been arranged and work carried out at a good price by local tradesmen. Communication ...
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“I have found Sally, Sarah and other members of the ......”

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Mar 17,2015
Minithumbup
Staff profile picture
Sarah
By: 'Helen'
Mar 17,2015
0 people found
this helpful
I have found Sally, Sarah and other members of the staff to be helpful and very reliable. All my queries are answered quickly and they are always informative about my property and tenant. Rental income is paid to me regularly and on time. I am ...
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“I have a number of property's in the AVDC area. ......”

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Mar 17,2015
Minithumbup
By: 'Ian'
Mar 17,2015
0 people found
this helpful
I have a number of property's in the AVDC area. I used Neil Douglas for a number of years as my portfolio has grown. I've always found the staff freindly, efficient and profeshional. I get as a good a service now as I did when ...
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Comment on agent fees
Comparative fees
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“Sally and Sarah have managed my property with professionalism. They ......”

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Mar 17,2015
Minithumbup
Staff profile picture
Sarah
By: 'John'
Mar 17,2015
0 people found
this helpful
Sally and Sarah have managed my property with professionalism. They have always kept me informed and ensured a continuance of tenancy with minimal delay between tenants. A repair was carried out between tenancy (5 days)and they made a correct decision in repairing asap and then ...
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Comment on agent fees
Standard in the industry.
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“I have always found the staff at Neil Douglas very ......”

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Mar 17,2015
Minithumbup
By: 'Sarah'
Mar 17,2015
0 people found
this helpful
I have always found the staff at Neil Douglas very helpful and professional. I have been very impressed with the regular inspections that have been carried out and they have always sorted out any problems at the property quickly and efficiently. I have been both ...
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“I was surprised to read the ridiculous review recently left ......”

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Dec 19,2013
Minithumbup
By: 'vxer'
Dec 19,2013
0 people found
this helpful
I was surprised to read the ridiculous review recently left on this site regarding this agent and feel compelled to provide a rather more objective and truthful scenario. I have let many properties with this agent over the last 8 years. Equally I have many friends ...
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“This is THE worst landlords you could ever have. My ......”

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Dec 18,2013
Minithumbdown
By: 'Torqueo'
Dec 18,2013
0 people found
this helpful
This is THE worst landlords you could ever have. My boyfriend and I moved into one of their apartments in Kingsbury Square and it has been hell on earth! The people that work there have no intention on doing anything for you, be it fixing ...
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What agent could do to change your mind?
Their job.
Attached Filesnbsp;
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By: Lettings Manager
Dec 19, 2013
View all comments (1)
Dear tenants We are very sorry to read your review of Neil Douglas, it does not relate to our experience to dealing with landlords and tenants on a daily basis. Thank you for the detail you have provided, and having chosen to do so on a public forum it is only appropriate that we take the time and trouble to do the same. With respect to the boiler that is broken, you don’t actually have a boiler to fix in your property, the large cylindrical thing in the airing cupboard is called a ...

“...”

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May 25,2007
Minithumbdown
By: 'me'
May 25,2007
0 people found
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...
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Staff picture Sarah
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Staff picture Katie
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No image available Cheryl
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Staff picture Chloe
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please see http://www.neildouglaslettings.co.uk/contactus for details
Last updated at 8:57 AM 21/06/2018 by Sally Bowes

Awards won by Neil Douglas Lettings

Regional Awards won by Neil Douglas Lettings

Individual Branch Awards

Aylesbury, HP20



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