50% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 11
22nd Aug 2024
reviewed by 'robert'
11th Nov 2021
reviewed by 'Karl'
28th Jul 2020
reviewed by 'Sarah'
15th Jun 2020
reviewed by 'Jason'
4th Mar 2020
reviewed by 'Charlotte'
3rd Apr 2018
reviewed by 'Tenant'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
| Lettings | 100% | 33% | £475 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 7 | 0 | 0 | 0 | 0 | 0 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Naylor Powell Branches (view all 7)
Aug 22,2024
Aug 22,2024
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Dear People I am a very vulnerable person and the way Naylor Powell have treated me should be illegal but its not, once again its a letting agent that thrives at the lack of regulation in this industry, they can treat vulnerable people as ...
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Nov 11,2021
Nov 11,2021
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awful service. Firstly during rental, any issues took too long to resolve, and you had to do all the chasing until it got resolved. Then when at the end of the lease, we had it fully cleaned, sofas laundered, carpets steam cleaned and full tidiedup, ...
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Jul 28,2020
Jul 28,2020
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Do not rent from Naylor Powell - the house was in a dirty state when moved in and charged for damage not caused by myself when left (pictures of repairs prior to moving in could not be provided) Only one lady was pleasant to deal ...
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Aug 05, 2020
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Charged for holes I didn’t make! Proved by photo evidence. Bad job done when moved in and if you had taken photos then and at every review - you would know I didn’t make them. You had to recover money somehow after the amount spent to make the house up to standard at the start. It’s a shame you have a great selling dept but your rental side isn’t good. People only need to read the reviews below and speak to previous tenants to know that! No customer care on your property management side ...
Jun 15,2020
Jun 15,2020
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I viewed a property to rent there was little water pressure in the house so I asked to which the agent said they would look into it. They didn’t look into this as it was left. Arranged a second viewing, they call me an ...
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Mar 04,2020
Mar 04,2020
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Would have given 0 stars but that's not possible. Absolutely awful communication from day one. We were assigned an agent as standard but this changed constantly, we never knew who to contact with issues and had no one working with us directly. Had many issues with ...
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Mar 05, 2020
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(1)
I am very sorry to read your comments on this page. They are very different to the email we recently received from you thanking us for our service and hoping you can rent through us in the future? To clarify your points we do not assign an agent as you suggest, the team as a whole deal with each tenancy. We accept that there was some confusion over the septic tank and do apologise for the inconvenience caused. As soon as we were aware of the full picture it was resolved without delay. With re ...
Apr 03,2018
Apr 03,2018
9
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I am renting from Naylor Powell and they are beyond awful - I would have given them 0 stars but the website had to have at least 1.
The agents do not deal with you after you sign everything and pay their fees - any problems with ...
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May 04, 2019
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Hi I’m having the same problem with them at the moment
Did you take any of your concerns further as I’m not wishing to let them win ...
Oct 03,2015
Oct 03,2015
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I was very keen to find a property to rent in Glos Docks, so viewed a property in June 2015 with Naylor Powell. I decided not to take this property as was smaller than I had wanted. The lettings agent offered to inform me of other ...
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Oct 05, 2015
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Unfortunately the demand for Docks apartments is extremely high and we have a large and growing list of waiting potential tenants. This does unfortunately lead to a number of disappointed people. We are sorry that we have not managed to find something that suits your requirements in the time you required it. We have suffered from a few email glitches over the last few weeks whereby people have not always received out replies. That said we have obviously not got it right this time and we apolog ...
Jan 10,2014
Jan 10,2014
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I put my property on to rent with Naylor Powell having had the property on with another agent for several weeks with no viewing. Naylor Powell met me in the morning and took the property details, by 1pm they had a couple viewing the property ...
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Jan 21, 2014
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Thank you for your positive comments. We always aim to provide the best possible service we can and I am delighted we have achieved this in your case. James Birt, Partner at Naylor Powell ...
Apr 02,2013
Apr 02,2013
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Found the property i rented on the docks at gloucester not as advertised, very dirty on moving in EPC not presented until after agreement signed, and deposit paid.EPC very low rated, furniture in property broken.lights not working, hot water not working called for ...
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What agent could do to change your mind?
been honest about the mis selling of the property and put right the repairs.Attached Filesnbsp;
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Nov 05, 2013
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The goings on outside the building and EPC rating of the property are out of Naylor Powell's control. We feel the limited hot water was down to incorrect use , after a full demo there were no problems. A bill was sent due to a fault being reported which was down to misuse, in addition the bill was not settled. ...
Aug 10,2011
Aug 10,2011
1
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Agent relayed information regarding the difficulty the agency was having in letting a particular property. Based on this information, I submitted a low bid which was rejected. Agency refused to forward a higher, but still below asking price, bid. Agent told agency I was lying ...
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What agent could do to change your mind?
Not accused me of lying. If the agent and agency act like this before I've handed any money over, how are they going to act when one is renting one of their properties?Attached Filesnbsp;
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Sep 09, 2011
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Given that this person has recently been discovered sub letting a room in a property managed by Naylor Powell without authority from us or the landlord I am afraid I am slightly suspicious for his resons to leave bad feedback. There was no need to report the very low second offer on the property he refers to as the landlord had already said he would not accept anything under the already competitive asking price. Our apologies if this was not relayed in a clear enough way. ...
Oct 08,2009
Oct 08,2009
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Excellent service can't fault them. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
