90% sales valuation accuracy
90% sales fee satisfaction
MyLondonHome, founded in 2002, are an award winning and ARLA accredited estate agent in Central London. We adhere to many guiding principles and values that we consider in every action we take as a business, which has seen us win a wealth of awards and produce tremendous growth.We pride ourselves ...
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MyLondonHome, founded in 2002, are an award winning and ARLA accredited estate agent in Central London. We adhere to many guiding principles and values that we consider in every action we take as a business, which has seen us win a wealth of awards and produce tremendous growth.
We pride ourselves on operating as a specialist Central London estate agents, our vast knowledge of London and the property market provides us with the perfect acumen as a specialist estate agents. Our knowledge isn't something we keep to ourselves; our site has detailed area guides, we regularly post news articles and update our array of social channels to give you the benefit of our expertise.
There are plenty of career opportunities at MyLondonHome as we are a very driven company who look to innovate and grow as much as possible. Our employees are passionate and determined but also very personable. We also regularly participate in charity activity where the whole company can get involved in one way or another.
Many of our customers comment on our brilliant service by providing us with tremendous testimonials in which we feel truly privileged to receive.
We pride ourselves on operating as a specialist Central London estate agents, our vast knowledge of London and the property market provides us with the perfect acumen as a specialist estate agents. Our knowledge isn't something we keep to ourselves; our site has detailed area guides, we regularly post news articles and update our array of social channels to give you the benefit of our expertise.
There are plenty of career opportunities at MyLondonHome as we are a very driven company who look to innovate and grow as much as possible. Our employees are passionate and determined but also very personable. We also regularly participate in charity activity where the whole company can get involved in one way or another.
Many of our customers comment on our brilliant service by providing us with tremendous testimonials in which we feel truly privileged to receive.
Latest Reviews
View all Reviews 1120
21st Oct 2022
reviewed by 'Jim Fatah'
26th Jul 2022
reviewed by 'Jovan'
24th Jul 2022
reviewed by 'Ivan Lim'
17th Feb 2022
reviewed by 'Robert and Elizabeth Parker'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 90% | £250,000 | £9,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 233 | 1 | 551 | 18 | 98 | 0 | 127 | 2 | 88 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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MyLondonHome Branches (view all 4)
Feb 03,2020
Feb 03,2020
0
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I've been dealing with Andy Ralph who has been, by far, the best agent I've ever worked with. He's great at keeping me informed of upcoming viewings, as well as immediate feedback once they've happened and his customer care far surpasses any other agents. I ...
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Jan 25,2020
Jan 25,2020
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I would like to comment on the outstanding customer service received by Jamie.
My company have been trying to sell a luxury apartment by the river for almost four years.
I met Jamie from MyLondonHome and in just couple of months the apartment was sold.
...
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Jan 24,2020
Jan 24,2020
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Having just gone through a lengthy buying process, Wendy was terrific at keeping all parties on course. She kept me advised and held the solicitors to account. Buying for the first time can be very stressful and confusing, and she was a steady hand....
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Jan 24,2020
Jan 24,2020
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Andy of Canary Wharf office proofed himself to be a professional realty estate agent in his quick and detail response to our enquiry as well as arranging related visits according to our interests. He also prepared the necessary information and opinion on the properties we ...
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Jan 22,2020
Jan 22,2020
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Had a positive experience working with Jamie and Wendy even though the time difference meant that communication was at times a bit more difficult....
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Jan 21,2020
Jan 21,2020
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I have used 4 Estate Agents including My London Home to sell my 2 bedroom unit in London City Island.
i had no offers from A, 1 offer from B & 2 offers from C.
From My London Home( i worked with Jonny Kuzak), i had 3 offers at first. I ...
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Jan 21,2020
Jan 21,2020
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We found our new home through MyLondonHome. The estate agent who introduced the flat didn't have all the answers/information, but their Sales Progressor Wendy made all the difference! Thank you!...
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Jan 21,2020
Jan 21,2020
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Been trying to sell a place on assignment for quite a while. Finally found a buyer and Wendy Gould at MyLondon Home has been fantastic chasing after the buyer, bank and solictors and ensuring that a complicated transaction went as smoothly as possible....
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Jan 16,2020
Jan 16,2020
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Wendy from my London homes was instrumental to the smooth sale of my property. Her property knowledge, work ethic and genuine ability to get the deal done are very impressive. I would have no hesitation in recommending Wendy or my London homes - in fact ...
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Jan 16,2020
Jan 16,2020
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From the first contact i made with Jamie he was energetic and very keen on finding the right property for me and my family. He stayed in contact daily giving me updates on the properties i was interested in and in the end i can ...
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Jan 16,2020
Jan 16,2020
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Jamie Gleason-Gallagher was excellent and achieved a very good price for our property in Riverlight, would recommend and use again for sure...
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Aug 17,2018
Aug 17,2018
2
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As a landlord then inspections don't take place and as a tenant deposits are withheld for fair wear and tear with high repair costs and no invoices, find someone else...
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Comment on agent fees
High fees £255 just for checkout
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Jul 23,2018
Jul 23,2018
2
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After being a content tenant with them for MORE THAN 5 YEARS, ...everything went down the hill when they put the flat on sale without telling me (was still living in) and then for other reasons I have to leave and the viewings for lettings and ...
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Jul 17,2018
Jul 17,2018
3
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It's been the worst agency we have ever dealt with. From the day my daughter signed the contract to checking out. She was handed over the flat 4 days later than agreed, the flat was dirty and she had to organise professional cleaning on the day ...
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Comment on agent fees
They don't deserve a pound for the service they (don't) offer
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Feb 07,2018
Feb 07,2018
2
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I had a very bad experience with MyLondonHome (in particular southbank office). When I entered the property the flat was dirty (not professionally cleaned as the contract said), the walls were covered with food and a lot of things were damaged (irradiators, boiler, sinks...) They ...
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Comment on agent fees
Expensive check in/check out fees and very bad service.
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Feb 09, 2018
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Dear Mar,
We pride ourselves on delivering outstanding customer service, and we regret this has not been your experience. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk, please call me on 020 7820 4778.
Kind Regards,
Kelly Scott
Head of Property Management
MyLondonHome ...
Aug 16,2017
Aug 16,2017
0
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Sami James was the Southwest Property Management Team Leader who was in charge of our apartment. Right from the beginning she was very efficient in sorting out things. The previous owner of the apartment did not leave any manuals for the kitchen appliances in the ...
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Aug 12,2017
Aug 12,2017
3
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This agency is a total joke! The agent showing us around the property lied from the outset. Repairs are hardly done and when they are, the agents try to charge you even if it wasn't your fault. Stay away from this dysfunctional business....
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Comment on agent fees
Overpriced deposits & fees
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Mar 03,2017
Mar 03,2017
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Tom Gilchrist provided excellent service, from start to finish, in the purchase of our apartment. His professional manner along with his great knowledge are his main assets. He was friendly and very attentive to our queries and requests. Tom always responded quickly to our email ...
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Feb 27,2017
Feb 27,2017
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Milan provided a great help to find our new apartment. He ensured everything was going well and removed a lot of the stress you can have when you move in....
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Feb 27,2017
Feb 27,2017
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Milan was really informative and helpful with our property research. I did all his best to find us the perfect place to live and move in....
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Comment on agent fees
Milan was really informative and helpful with our property research. I did all his best to find us the perfect place to live and move in.
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Feb 02,2017
Feb 02,2017
2
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These are some of the worst agents I've dealt with. First, quite a few things the agent and said in the viewing turned out to be lies. The flat was not cleaned to a professional standard prior to move in, which the agent said it ...
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Jan 17,2017
Jan 17,2017
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Milan is very professional and good at his job. He is very informative and extremely helpful when viewing the property. He spent a lot of time showing us the flat and the facilities of the development. We are very happy with Milan's and My London ...
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Dec 19,2016
Dec 19,2016
2
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On my move in day, the flat was in a complete mess. I was incredibly shocked that no one bothered to ensure that the flat was ready for me to move in considering that it had been vacated by the previous tenant for about 2 months ...
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Nov 27,2016
Nov 27,2016
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Lisa and Honor are both very responsive agents. Honest and capable of understanding and respond well to landlord'S concerns and needs. Would recommend them strongly to entrust your property management with them....
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Comment on agent fees
Reasonable fees for level of service
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Oct 24,2016
Oct 24,2016
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I must say that Milan has been extremely helpful and supportive in finding us a flat of our choice throughout the process. He never hesitated to show us as many flats as he could find for us - and with great interest, and was always ...
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Oct 05,2016
Oct 05,2016
0
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Felicity Lawrence provided prompt and friendly service throughout the process, following up my initial enquiry then handling the viewing bookings very efficiently....
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Comment on agent fees
NA
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Oct 05,2016
Oct 05,2016
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Milan was very helpful throughout the whole process of finding an apartment. Milan was a true standout from his team and despite having a longer process than usual to get to our tenancy agreement, he continuously assisted us....
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Comment on agent fees
I would say agent's fees sit in the upper range for similar services having paid £210 pounds per applicant.
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Oct 04,2016
Oct 04,2016
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An excellent and proficient service with no delay. High quality of flats available to choose from. Would recommend to all....
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Comment on agent fees
Good
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Sep 05,2016
Sep 05,2016
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Adam was a invaluable help in finding our new flat. His relaxed attitude made us feel at ease when viewing with him and he was always ready to answer all our questions and conduct second viewings when needed. He understood the type of property we ...
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Comment on agent fees
Slightly expensive but reasonable relative to the service provided
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Sep 06, 2016
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Thank you Dina! We're delighted you were pleased with Adam's work. We always aim for a friendly, helpful, and professional service for our clients so we're glad Adam was so good at making your search for a new flat so smooth. We hope your enjoy your new home in London! ...
Sep 02,2016
Sep 02,2016
0
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Milan was extremely helpful. He could understand our needs and wants and give us various different properties to view. Moreover, he managed to reduce rent price a little, which was super relevant, because the property was perfect for us, but rent price was an issue. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: [email protected]
HR: [email protected]
Lettings & Property Management: [email protected]
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk/consumers/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Best Estate Agent in SW1E 
Best Estate Agent in SW11 
