Miller Metcalfe
4.8/5, 747 reviews
93% recommended
97% sales valuation accuracy
98% sales fee satisfaction
80% lettings valuation accuracy
86% lettings fee satisfaction
Miller Metcalfe are a well-respected Lancashire Estate Agency with a wealth of experience in the property industry. We offer our customers 'more as standard'. As independent as ever, we thrive on our dynamic approach and our ability to “think different”, taking traditional estate agency to a new level of service, ... show more Miller Metcalfe are a well-respected Lancashire Estate Agency with a wealth of experience in the property industry. We offer our customers 'more as standard'. As independent as ever, we thrive on our dynamic approach and our ability to “think different”, taking traditional estate agency to a new level of service, trust and commitment. We specialise in residential sales and lettings, commercial, auctions and property surveys to offer the whole package for buyers, sellers, tenants and landlords.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £59,000 £17,750,000
Lettings 80% 86% £350 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
67 6 101 11 300 10 189 14 36 13
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Purely brilliant. Personable, warm, friendly and honest. Would certainly recommend ......”

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Jun 17,2016
Minithumbup
Don
By: 'Claire'
Jun 17,2016
1 people found
this helpful
Purely brilliant. Personable, warm, friendly and honest. Would certainly recommend to sell your house. Don got us over the asking price offers by the boat load. Clare is very efficient, helpful and would certainly recommend from a buyer or sellers perspective. We have viewed many ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Natasha
Jun 17, 2016
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Hi Claire, Thanks for the lovely feedback, I will pass on your fantastic comments to Clare and Don. Have a great weekend. Natasha ...

“MM was the agent for my sale and purchase so ......”

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Jun 15,2016
Minithumbup
Beverley
Caroline
By: 'John'
Jun 15,2016
0 people found
this helpful
MM was the agent for my sale and purchase so I've experienced from both sides. Valuation was quickly arranged, Samantha was very professional and helpful. Photography followed the next day, very good service. First viewing the day after and sold for asking price. A few ...
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Comment on agent fees
Fees are average but I think they earned them!
Was this helpful? Yes
By: Natasha
Jun 15, 2016
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Hello John. Thank you for taking the time to leave this great review and for choosing to sell and purchase through Miller Metcalfe. This is fantastic feedback and i will pass it onto the team. Thanks again for choosing Miller Metcalfe and we wish you the very best. ...

“We would have no hesitation recommending the Chorley ,Miller Metcalf's ,......”

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Jun 14,2016
Minithumbup
By: 'Brinscall'
Jun 14,2016
0 people found
this helpful
We would have no hesitation recommending the Chorley ,Miller Metcalf's ,team. Our experience has been very positive even though in the end, we chose to remove our home from the sales market. Rianna always gave supportive guidance throughout the time we had our property on ...
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Comment on agent fees
N/A
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“Miller Metcalfe were outstanding in handling the sale of my ......”

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Jun 08,2016
Minithumbup
Don
By: 'Nina'
Jun 08,2016
0 people found
this helpful
Miller Metcalfe were outstanding in handling the sale of my house for me, from the initial meeting and discussion to viewings (which were handled expertly by Don - all feedback I had was excellent!) to the whole sale and negotiation which was handled by Katie. ...
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Comment on agent fees
Good - in line with all providers in the area.
Was this helpful? Yes
By: Jessica
Jun 08, 2016
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Hi Nina Thank you for choosing to sell with Miller Metcalfe and for this fantastic review of Katie, Don and the Worsley team. We would like to wish you all the best in your new home! ...

“We worked with Claire to purchase a house in the ......”

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Jun 06,2016
Minithumbup
By: 'Mr'
Jun 06,2016
0 people found
this helpful
We worked with Claire to purchase a house in the Harwood area and we couldn't have asked for a better service from her or the team at Miller Metcalfe. Our circumstances were unique and they listened to what we wanted and then worked to find ...
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Comment on agent fees
NA
Was this helpful? Yes
By: Jessica
Jun 06, 2016
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Dear Mr Young. Thank you for this valued feedback of Claire and the team at Harwood and I am pleased you had a great experience purchasing with MM. Enjoy your new home! ...

“Great estate agent. They were responsible for the house I ......”

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Jun 02,2016
Minithumbup
Zoe
By: 'Angela'
Jun 02,2016
0 people found
this helpful
Great estate agent. They were responsible for the house I was purchasing and to be honest I probably relied on them more than my own estate agent and solicitor! Zoe was great every step of the way. Massive thanks to them!...
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By: Jessica
Jun 02, 2016
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Morning Angela Thank you for choosing to purchase with Miller Metcalfe and for leaving this fantastic review of Zoe and the team. All the best in your new home :) ...

“Excellent communication made the process simple and straightforward. Katie was ......”

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May 19,2016
Minithumbup
By: 'Rick'
May 19,2016
0 people found
this helpful
Excellent communication made the process simple and straightforward. Katie was very professional and helpful in dealing with enquiries. Thank you....
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By: Jessica
May 19, 2016
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Hi Rick, Thanks for the fantastic review of Katie and the team at Worsley. On behalf of the team we wish you all the best in your new home! ...

“Dealt with Kathryn, Kayleigh & Marie throughout the buying process (which ......”

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May 18,2016
Minithumbup
By: 'Stephen'
May 18,2016
0 people found
this helpful
Dealt with Kathryn, Kayleigh & Marie throughout the buying process (which turned out to be not as straight forward as we though). Fantastic effort and communication from the whole team. Would recommend to prospective buyers to find properties marketed by this team....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Jessica
May 19, 2016
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Hi Stephen Thank you for purchasing through Miller Metcalfe and for this great review of the team at Hindley. Best wishes in your new home :) ...

“The handling and processing of the sale was completed very ......”

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May 16,2016
Minithumbup
By: 'Clive'
May 16,2016
1 people found
this helpful
The handling and processing of the sale was completed very professionally. Communication throughout was excellent. The initial appraisal was accurate and realistic. The follow up support and contact was very good, timely and just the right amount. They did what they said they would do ...
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Comment on agent fees
Appropriate for current market rates - I happen to believe estate agent fees though are too much, absolutely for what gets done.
Was this helpful? Yes
By: Jessica
May 16, 2016
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Hello Clive! Thank you for choosing to sell with Miller Metcalfe and for taking the time to leave this review. In terms of the agent fees, our rates are very competitive and our More as Standard package means you do not get charged extra for things like professional photography as this is included in the fee. We would like to wish you all the best in your new home! Thanks ...

“Hassle free moving.Thankyou for always replying promptly to any ......”

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May 16,2016
Minithumbup
By: 'Claire'
May 16,2016
1 people found
this helpful
Hassle free moving. Thankyou for always replying promptly to any enquiry I had regarding sale and purchase. From start to finish you made the whole process easy and everyone was willing to help. Nice personal touch thanks again...
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Comment on agent fees
competitive
Was this helpful? Yes
By: Jessica
May 16, 2016
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Hi Claire, Thank you for choosing to sell with Miller Metcalfe. We wish you all the best in your new home! ...

“Kat was great all the way through the purchase of ......”

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May 16,2016
Minithumbup
By: 'Tom'
May 16,2016
0 people found
this helpful
Kat was great all the way through the purchase of the property. She was easy to contact by both phone and email and was very quick with responses. Kat helped to speed up the buying process!...
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By: Jessica
May 16, 2016
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Hi Tom. Thank you for taking the time to leave this review of Kat and our Hindley team. On behalf of Miller Metcalfe we wish you all the best in your new home! ...

“We recently used Milker Metcalfe for th sales of two ......”

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May 13,2016
Minithumbup
By: 'Liz'
May 13,2016
0 people found
this helpful
We recently used Milker Metcalfe for th sales of two houses, one was my mum's who had passed away and the other our family home. All of the staff were helpful friendly and very supportive. They stated reasonable views when necessary and were realistic about ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jessica
May 13, 2016
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Hi Liz, Thank you for choosing to sell with Miller Metcalfe and for taking the time to leave this great review. Have a great weekend! ...

“Very polite and quick response. Pleasure to deal with. Will ......”

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May 13,2016
Minithumbup
By: 'Elton'
May 13,2016
1 people found
this helpful
Very polite and quick response. Pleasure to deal with. Will deal again with them in future. Thanks for your help...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jessica
May 13, 2016
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HI Elton, Thank you for taking the time to leave this fantastic review of Clare! We hope you have a great weekend! ...

“We have sold 3 houses with Miller Metcalfe in the past 12 ......”

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May 11,2016
Minithumbup
By: 'Cath'
May 11,2016
0 people found
this helpful
We have sold 3 houses with Miller Metcalfe in the past 12 months. They all sold very quickly. We were particularly impressed with the Worsley Branch. Rob is very knowledgeable , honest and efficient. The other members of staff are pleasant, organised and keep you informed. I have ...
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Comment on agent fees
I had an offer, which was a reasonable amount.
Was this helpful? Yes
By: Jessica
May 11, 2016
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Dear Cath, Thanks for choosing to sell through Miller Metcalfe and for leaving this fantastic review of our Worsley team. Have a great day! ...

“I would like to thank all of the Harwood team ......”

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May 09,2016
Minithumbup
By: 'Geraldine'
May 09,2016
0 people found
this helpful
I would like to thank all of the Harwood team for their excellent service but I would like to thank Claire in particular.Moving house is a stressful process but Claire was skilled,efficient,proactive and supportive.She was always cheerful and had time to ...
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Comment on agent fees
Fair.I was happy with the service throughout.I preferred to pay a percentage of the sale price as I think it added an incentive to get the best price.Other companies that offered a set price for the service provided low valuations that proved to be inaccurate.
Was this helpful? Yes
By: Jessica
May 09, 2016
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Dear Geraldine. Thank you for choosing Miller Metcalfe and for this fantastic review of Claire and the team at Harwood! Have a great day and enjoy the sun :) ...

“Very approachable and easy to deal with. Any queries, issues ......”

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May 05,2016
Minithumbup
Zoe
By: 'RHeath'
May 05,2016
0 people found
this helpful
Very approachable and easy to deal with. Any queries, issues or problems were promptly dealt with in an efficient manner. A good branch of Miller-Metcalfe to use....
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Comment on agent fees
Not applicable.
Was this helpful? Yes
By: Jess
May 05, 2016
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Thank you for choosing Miller Metcalfe and for taking the time to review our Culcheth team. On behalf of all of us, we would like to wish you all the best in your new home! ...

“We used you based on local quick sales and a ......”

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Apr 22,2016
Minithumbup
By: 'Julie'
Apr 22,2016
0 people found
this helpful
We used you based on local quick sales and a positive reputation and were not disappointed. Communication was always good and emails confirming viewings were helpful to allow us to make any necessary preparations. thanks...
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Comment on agent fees
Fees were fair - it would have been helpful to know that VAT would be added as it makes a big difference!
Was this helpful? Yes

“Carol has been very helpful with any query we have ......”

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Apr 19,2016
Minithumbup
By: 'Ah92'
Apr 19,2016
0 people found
this helpful
Carol has been very helpful with any query we have had! She responds quickly to all my emails and is a pleasure to speak to on the phone!...
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“Over the last month, Carol has assisted me in dealing ......”

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Apr 19,2016
Minithumbup
By: 'Sue'
Apr 19,2016
1 people found
this helpful
Over the last month, Carol has assisted me in dealing with challenging tenants. At all times, Carol acted professionally and quickly in advising me on the course of action to take and kept me updated at all times....
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“I cannot thank Ashley and the team enough for their ......”

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Apr 14,2016
Minithumbup
By: 'Lizzie'
Apr 14,2016
3 people found
this helpful
I cannot thank Ashley and the team enough for their professionalism, helpfulness and friendliness when we were selling our house. We had probably the best house sale you could ask for, a full asking price offer at a first viewing and the sale going through ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jessica
Apr 14, 2016
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Hi Lizzie. Thank you for choosing to sell with Miller Metcalfe and I am pleased you had a great experience with Ashley and the team at Bury. I am so pleased you will be using us for your rental property too. Have a great day! ...

“Very good service throughout.Debra kept me constantly informed through ......”

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Apr 12,2016
Minithumbup
By: 'Dallyg'
Apr 12,2016
0 people found
this helpful
Very good service throughout. Debra kept me constantly informed through a long protracted acquisition due to an unfortunate accident involving the vendor. The regular contact ensured the transaction stayed on track and the expectations of both me as a purchaser and the vendors were met....
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Comment on agent fees
Not applicable I was the purchaser.
Was this helpful? Yes
By: Jessica
Apr 12, 2016
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Dear Dallyg, thank you for this lovely review of Debra and the Worsley team. I am pleased we were able to keep you updated throughout the process. Don't forget to recommend us to your friends and family! All the best in your new home. ...

“Sharon and Rianna are two top ladies who managed to ......”

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Apr 11,2016
Minithumbup
By: 'Phil'
Apr 11,2016
1 people found
this helpful
Sharon and Rianna are two top ladies who managed to sell my house within a week not once but twice. Through thick and thin they kept us smiling even when there wasnt much to smile about as moving house isnt the most relaxing experience to ...
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By: Jessica
Apr 11, 2016
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Dear Phil, thank you for this great review of Rianna, Sharon and the Chorley team. I know moving can be a stressful time but we always try and make it as simple and hassle free as possible. Thank you for choosing to sell with Miller Metcalfe on both occasions, have a great day! ...

“Carol responded promptly and efficiently to my request for help ......”

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Apr 11,2016
Minithumbup
By: 'MrsG'
Apr 11,2016
0 people found
this helpful
Carol responded promptly and efficiently to my request for help to mitigate a potential breach of tenancy contract. Much appreciated...
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By: Jessica
Apr 11, 2016
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Hello Mrs G. Thank you for your review of Carol and I am pleased she was able to help! Have a great day ...

“My overall experience with miller Metcalfe has been utterly shocking. ......”

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Apr 08,2016
Minithumbup
By: 'Bbarker'
Apr 08,2016
0 people found
this helpful
My overall experience with miller Metcalfe has been utterly shocking. I've been passed from pilar to post but have finally ended up getting carol and she's been great. She's a real credit to their company and if other people filled by her example the company ...
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Was this helpful? Yes
By: Jessica
Apr 11, 2016
View all comments (1)
Dear Bbarker, I am sorry you have not had the best experience with our lettings and property management team but am pleased Carol has been able to help with your issues. Your feedback is really important to us and helps us to improve our customer service. Please contact the team direct if you have any issues and we would be happy to help! Have a great day ...

“I had a few issue with some repairs to my ......”

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Apr 07,2016
Minithumbup
By: 'Chris'
Apr 07,2016
0 people found
this helpful
I had a few issue with some repairs to my Rental Property which took some time to rectify for various reasons. I found Carol extremely helpful and kept me informed of progress in a thoroughly professional and courtesy manor....
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Comment on agent fees
n/a
Was this helpful? Yes
By: Jessica
Apr 08, 2016
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Hi Chris, Thank you for this great review of Carol. I am pleased we have been able to help, have a great day! ...

“We purchased our new home through Miller Metcalfe. All the ......”

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Apr 06,2016
Minithumbup
By: 'Claire'
Apr 06,2016
2 people found
this helpful
We purchased our new home through Miller Metcalfe. All the staff were really helpful, in particular Ashley. Ashley kept me informed of the progress being made and was always able to deal with any query I had and responded very efficiently....
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By: Jessica
Apr 06, 2016
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Hi Claire. Thank you for this fantastic review of Ashley. On behalf of Miller Metcalfe and the Bury team we wish you all the best in your new home! Jess ...

“Ashley recently handled the sale of my property. I was ......”

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Apr 06,2016
Minithumbup
By: 'Mrs'
Apr 06,2016
2 people found
this helpful
Ashley recently handled the sale of my property. I was impressed with the way she explained each stage of the sale leaving me very little to query. She was always cheerful and a pleasure to deal with....
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By: Jessica
Apr 06, 2016
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Hello Mrs Earnshaw, thank you for taking the time to leave this fantastic review of Ashley and the team, and for choosing to sell through Miller Metcalfe! Have a great day. ...

“I was immediately reassured by the friendliness, helpfulness and level ......”

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Apr 05,2016
Minithumbup
Zoe
By: 'Christine'
Apr 05,2016
1 people found
this helpful
I was immediately reassured by the friendliness, helpfulness and level of information provided by my initial contact with Miller Metcalfe. This was Zoe Drayton from the Farnworth branch. Even though I live overseas in New Zealand, Zoe rang me up and talked me though the ...
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Comment on agent fees
I feel they provided an excellent service for the fees charged.
Was this helpful? Yes
By: Jessica
Apr 05, 2016
View all comments (1)
Hello Christine. Thank you for taking the time to leave this great review and for choosing to sell through Miller Metcalfe. It is fantastic feedback and I will pass it on to the team. Have a great day! ...

“The ladies in the office were very helpful with both ......”

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Apr 04,2016
Minithumbup
Caroline
By: 'Donna'
Apr 04,2016
1 people found
this helpful
The ladies in the office were very helpful with both our house sale and also with the purchase or our new home. They sold our house in 24 hours and made the process very easy, we highly recommend miller Metcalfe to anyone considering selling a property. ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Jessica
Apr 05, 2016
View all comments (1)
Hi Donna. Thank you for choosing to sell and purchase through Miller Metcalfe and for taking the time to leave the girls at Bury this fantastic review. All the best in your new home! Jess ...

“Carol handled a complaint logged by myself regarding a property ......”

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Mar 31,2016
Minithumbup
By: 'Mike'
Mar 31,2016
0 people found
this helpful
Carol handled a complaint logged by myself regarding a property I recently rented through Miller Metcalfe in Swinton, following a mistake made advertising white goods included upon request and when I moved into the property there were no white goods included. My complaint ended up ...
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By: Jessica
Mar 31, 2016
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Hello Mike. Thank you for taking the time to leave this review of Carol and I am pleased she was able to resolve your issue quickly. Thank you for renting through Miller Metcalfe, have a fantastic day! ...

Vendor Fees

*Subject to property value and package chosen.

Landlord Fees

Our INTRODUCTION package is just £250.00 Plus VAT, please be aware that this amount will be required to be paid upfront prior to advertising.

Our comprehensive tenant find only package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £700.00 inc VAT.

Our comprehensive Rent Collection package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £650.00 inc VAT and then a monthly commission charge at 9.6% inc VAT each month of service.

Our Managed Tenancy package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £600.00 inc VAT and then a monthly commission charge at 12% inc VAT each month of service.

Tenant Fees

-Rent
-A refundable tenancy deposit capped at no more than 5 weeks’ rent where the total annual rent is less than £50,000, or 6 weeks’ rent where the total annual rent is £50,000 or above
-Payments associated with early termination of the tenancy, when requested by the tenant
-Payments capped at £50 (or reasonably incurred costs, if higher) for the variation, assignment or novation of a tenancy
-Payments in respect of utilities, communication services, TV licence and -Council Tax
-A default fee for late payment of rent and replacement of a lost key/security device giving access to the housing, where required under a tenancy agreement
Last updated at 26/02/2024, 12:08 PM by Danielle Orrell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:37 AM 14/03/2024 by allAgents

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Miller Metcalfe