Miller Metcalfe
4.8/5, 747 reviews
93% recommended
97% sales valuation accuracy
98% sales fee satisfaction
80% lettings valuation accuracy
86% lettings fee satisfaction
Miller Metcalfe are a well-respected Lancashire Estate Agency with a wealth of experience in the property industry. We offer our customers 'more as standard'. As independent as ever, we thrive on our dynamic approach and our ability to “think different”, taking traditional estate agency to a new level of service, ... show more Miller Metcalfe are a well-respected Lancashire Estate Agency with a wealth of experience in the property industry. We offer our customers 'more as standard'. As independent as ever, we thrive on our dynamic approach and our ability to “think different”, taking traditional estate agency to a new level of service, trust and commitment. We specialise in residential sales and lettings, commercial, auctions and property surveys to offer the whole package for buyers, sellers, tenants and landlords.

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Latest Reviews

 View all Reviews 747
Featured Review
a
reviewed by 'Mike Clough'
“The team at Miller Metcalfe were areal asset in the re recent sale of our commercial premises. They were attentive ......”
Featured Review
a
reviewed by 'Lindsay H'
“Having never sold a property before, we didn’t know what to expect but we had help from everyone in ......”
24th Sep 2024
reviewed by 'Christine'
“Friendly and helpful staff.Very approachable.Regular updates on status of house.We accepted an offer within two weeks of ......”
18th Sep 2024
reviewed by 'Joanne Sedgwick'
“Absolutely excellent service. Mandy was exceptional and couldn’t do enough nothing was too much trouble ,always chasing and following ......”
16th Sep 2024
reviewed by 'Elaine'
“Prompt attention. Very friendly and professional advice helping me navigate the stages through to making an offer to having this ......”
12th Sep 2024
reviewed by 'Isaac'
“I had fantastic experience with Miller Metcalfe. Linzi and other team members were great and were always willing to respond ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £59,000 £17,750,000
Lettings 80% 86% £350 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
67 6 101 11 300 10 189 14 36 13
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: 00:00 - 00:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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Miller Metcalfe Branches (view all 8)
Bolton, BL1
Bury, BL9
Commercial, BL1
Culcheth, WA3
Harwood, BL2
Lettings, BL1
Prestige, BL1
Worsley, M28
Featured Review
a

“The team at Miller Metcalfe were areal asset ...and never gave up...”

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Apr 02,2024
Minithumbup
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Georgia
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Jack
By: 'Mike Clough'
Apr 02,2024
2 people found
this helpful
The team at Miller Metcalfe were areal asset in the re recent sale of our commercial premises. They were attentive and never gave up on what proved a difficult completion. Many obstacles were put in the way to prevent our progress but Georgia and Jack ...
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By: Miller Metcalfe
Apr 02, 2024
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Hello, thank you for your review of our Commercial department! ...
Featured Review
a

“Sale Avoncliffe Road...”

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Aug 14,2024
Minithumbup
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Linzi
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Don
By: 'Lindsay H'
Aug 14,2024
0 people found
this helpful
Having never sold a property before, we didn’t know what to expect but we had help from everyone in the process. All the team at the Worsley Branch were amazing from Mark doing the valuation, to Don & Laura doing viewings through to Linzi, Chloe ...
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By: Miller Metcalfe
Aug 14, 2024
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Hello, thank you for your review of our team. It is greatly appreciated! ...

“Yvonne is professional, caring, good listening skills and approachable. she ......”

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Jul 14,2017
Minithumbup
By: 'Lynette'
Jul 14,2017
0 people found
this helpful
Yvonne is professional, caring, good listening skills and approachable. she is an asset to the branch. On speaking to the other members of staff at the branch I found them all very approachable and friendly. I felt very comfortable at all times whilst visiting the ...
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“Vicky was extremely helpful and professional at all times. She ......”

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Jul 14,2017
Minithumbup
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Mandy
By: 'Kaylajane'
Jul 14,2017
0 people found
this helpful
Vicky was extremely helpful and professional at all times. She knew I was under pressure due to a previous gazumping and helped move things along swiftly. Mandy helped in Vicky's absence too and overall I had a very positive experience with Miller Metcalfe....
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Comment on agent fees
Not sure as I didn't pay them
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“Have dealt with Miller Metcalfe many times over the years ......”

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Jul 10,2017
Minithumbup
By: 'NickM'
Jul 10,2017
0 people found
this helpful
Have dealt with Miller Metcalfe many times over the years and always a first class service from the team there. On this recent purchase I worked with Karen who has been extremely professional, responsive and accurate at all stages of the process. A pleasure to ...
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“Miller Metcalfe were the second agent we instructed to sell ......”

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Jul 10,2017
Minithumbup
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Beverley
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Caroline
By: 'Andrew'
Jul 10,2017
1 people found
this helpful
Miller Metcalfe were the second agent we instructed to sell our property and they managed to do what the previous agent couldn't, by selling at a good price. Special thanks to Caroline Nicholas and Beverley Dalziel who provided exemplary service throughout the process....
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Comment on agent fees
Very reasonable.
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“Friendly, understanding and reliable. Got back to me when promised, ......”

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Jul 06,2017
Minithumbup
By: 'Charlotte'
Jul 06,2017
0 people found
this helpful
Friendly, understanding and reliable. Got back to me when promised, and put my mind at rest. Thank you for your help!...
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Comment on agent fees
N/A
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“We have just sold our house through Vanessa. After trying 2 ......”

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Jul 03,2017
Minithumbup
By: 'Chris'
Jul 03,2017
1 people found
this helpful
We have just sold our house through Vanessa. After trying 2 other agents in the local area with no success of a sale. She was very proactive and after 2 days of putting the house for sale we had 7 viewings and within 4 days our house was sold. ...
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Comment on agent fees
Expensive but well worth the money.
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“Excellent service from Samantha and The fees were excellent for ......”

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Jul 02,2017
Minithumbup
By: 'Sue'
Jul 02,2017
0 people found
this helpful
Excellent service from Samantha and The fees were excellent for the service I received. I have always normally used Reeds Rains to market our letting but no more, it's Miller Metcalf for me all the way!...
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Comment on agent fees
Excellent fees for the service I received
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“Katie was extremely professional and very engaging. Would totally recommend ......”

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Jun 30,2017
Minithumbup
By: 'Phill'
Jun 30,2017
0 people found
this helpful
Katie was extremely professional and very engaging. Would totally recommend her again. She has since always replied promptly to all emails...
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Comment on agent fees
Good
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“Dealt with many letting agents over the years as I ......”

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Jun 30,2017
Minithumbup
By: 'Christian'
Jun 30,2017
0 people found
this helpful
Dealt with many letting agents over the years as I rent out several houses across the North West and have to say Yvonne is one of the best I've come across. Very professional easy to deal with, speedy with responses and knowledgeable a delight to ...
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Comment on agent fees
Very reasonable.
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“Although moving was a stressful experience without Mandys excellent customer ......”

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Jun 29,2017
Minithumbup
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Mandy
By: 'Mr'
Jun 29,2017
0 people found
this helpful
Although moving was a stressful experience without Mandys excellent customer service and constant chasing on our behalf I think I would have given up. She is a credit to the company and I would definately recommend Miller Metcalfe if you are looking to sell your ...
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“Katie has been invaluable in navigating the process for our ......”

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Jun 29,2017
Minithumbup
By: 'JD'
Jun 29,2017
0 people found
this helpful
Katie has been invaluable in navigating the process for our first lease. Her professional manner and positive nature really helped set Miller Metcalf apart from other agents we engaged. I recommend Katie without hesitation as someone who really places customer experience first....
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Comment on agent fees
Avg
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“Miller Metcalfe dealt with the sale of our property and ......”

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Jun 28,2017
Minithumbup
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Beverley
By: 'Emma'
Jun 28,2017
0 people found
this helpful
Miller Metcalfe dealt with the sale of our property and were also the agents for the property we were purchasing. In regards to our sale they were proactive, always on hand to offer advice and kept us up to date at all times. During the ...
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Comment on agent fees
Competitive
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“An efficient and professional manner dealing with both the landlord ......”

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Jun 27,2017
Minithumbup
By: 'Review'
Jun 27,2017
0 people found
this helpful
An efficient and professional manner dealing with both the landlord and tenant. Punctual keys handover and prompt response and assistance to any email/phone queries....
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Comment on agent fees
The fee for the background search seems expensive
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“Miller Metcalfe is truly a highly recommended agency. They have ......”

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Jun 27,2017
Minithumbup
By: 'Sam'
Jun 27,2017
0 people found
this helpful
Miller Metcalfe is truly a highly recommended agency. They have kept me informed all the way through, from the start of my sale right to the very end. Tony is definatley an asset to the team. He is always very cheerful and has kept me ...
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“Yvonne is such a helpful and friendly member of your ......”

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Jun 27,2017
Minithumbup
By: 'Gill'
Jun 27,2017
0 people found
this helpful
Yvonne is such a helpful and friendly member of your team, she did everything she could to ensure that I got the house of my dreams, despite going through personnal issues. Nothing has been too much trouble. Definately an asset to your business....
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“Yvonne was great throughout the process also very helpful and ......”

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Jun 27,2017
Minithumbup
By: 'david'
Jun 27,2017
0 people found
this helpful
Yvonne was great throughout the process also very helpful and a pleasure to deal with me and Emma are very happy with the service...
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Comment on agent fees
good
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“Fantastic service My house has been up for sale for 1 ......”

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Jun 27,2017
Minithumbup
By: 'Claire'
Jun 27,2017
0 people found
this helpful
Fantastic service My house has been up for sale for 1 day Can't thank the office enough House was up for sale with another agent and had not received one viewing...
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Comment on agent fees
Reasonable fees too
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“Yvonne was absolutely amazing from day 1. Meeting me at the ......”

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Jun 27,2017
Minithumbup
By: 'James'
Jun 27,2017
0 people found
this helpful
Yvonne was absolutely amazing from day 1. Meeting me at the property 20 minutes after my first call for the viewing and going above and beyond to secure the property for us. She has been very easy to deal with and explained everything to us in detail ...
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Comment on agent fees
The agency fees were very reasonable
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“Katie has been very informative in the process of re ......”

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Jun 26,2017
Minithumbup
By: 'Mr'
Jun 26,2017
0 people found
this helpful
Katie has been very informative in the process of re letting my flat. Has also kept me upto date with any problems whilst I am currently out of the country. Its reassuring that she has everything under control....
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Comment on agent fees
Could always be lower....
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“We are remote landlords and Yvonne has been very responsive ......”

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Jun 23,2017
Minithumbup
By: 'Kay'
Jun 23,2017
0 people found
this helpful
We are remote landlords and Yvonne has been very responsive in keeping us informed and replying promptly to emails. Great service....
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Comment on agent fees
Good
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“Katie is a credit to Miller Metcalfe. She is extremely ......”

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Jun 22,2017
Minithumbup
By: 'Claire'
Jun 22,2017
0 people found
this helpful
Katie is a credit to Miller Metcalfe. She is extremely efficient & professional. I had another agent in place but Katie was doing viewings before my other agent had even bothered to call me. She rang or emailed to keep me in the loop & nothing was ...
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“From the very start from the initial valuation to the ......”

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Jun 22,2017
Minithumbup
By: 'Maureen'
Jun 22,2017
0 people found
this helpful
From the very start from the initial valuation to the selling of my house, it has been a great experience. Everyone that I have dealt with has been very professional, friendly and polite. Particular praise goes to Tony who has kept me fully informed of ...
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Comment on agent fees
I can't really comment on this as the estate agents fees and solicitors fees were agreed to as part of a "bundle".
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“Great helpful friendly staff. Would recomend this agency to anyone. ......”

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Jun 21,2017
Minithumbup
By: 'Zara'
Jun 21,2017
0 people found
this helpful
Great helpful friendly staff. Would recomend this agency to anyone. Lots of comunication all the way through always there to answer any questions....
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Comment on agent fees
Bad
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“Review;We sold our house through Miller Metcalfe in Horwich. ......”

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Jun 21,2017
Minithumbup
By: 'The'
Jun 21,2017
0 people found
this helpful
Review; We sold our house through Miller Metcalfe in Horwich. We had a number of problems through the sale including one buyer that dropped out and we were under pressure from our builders to move. Mandy and Tony however, saw us through all these problems, ...
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“Extremely helpful from start to finish. Updated constantly and always ......”

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Jun 20,2017
Minithumbup
By: 'Helen'
Jun 20,2017
0 people found
this helpful
Extremely helpful from start to finish. Updated constantly and always called me back . Explained everything to me. We're extremely helpful....
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“Just wanted to say thank you to all the staff ......”

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Jun 19,2017
Minithumbup
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Zoe
By: 'Stu'
Jun 19,2017
1 people found
this helpful
Just wanted to say thank you to all the staff at Miller Metcalfe... Great to deal with an agent who deals with things efficiently and promptly, thanks for all your help! Certainly recommend them to anyone thinking of using an agent! Stuart...
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Comment on agent fees
Good
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“although my landlord was a bit iffy, this agent has ......”

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Jun 19,2017
Minithumbup
By: 'Mr'
Jun 19,2017
0 people found
this helpful
although my landlord was a bit iffy, this agent has been fantastic. I've had no problems at all in my dealings with them and they have always been polite, reasonable and friendly. I would recommend this agent to anybody....
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Comment on agent fees
Fees were neither notably cheap nor excessive.
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“I have been very impressed by the efficient and speedy ......”

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Jun 15,2017
Minithumbup
By: 'Heather'
Jun 15,2017
0 people found
this helpful
I have been very impressed by the efficient and speedy service so far and I would particularly commend Danielle's pleasant telephone manner and Nichola and other staff members' skills in showing clients round the property....
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Comment on agent fees
The fees seem competitive compared to other estate agents.
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“Carmen has been so helpful from the moment we rang ......”

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Jun 09,2017
Minithumbup
By: 'Kimberley&Jason'
Jun 09,2017
0 people found
this helpful
Carmen has been so helpful from the moment we rang to say we were interested in a house to where we are now (waiting for everything to go through) she is continuing to chase everything for us and always responds to emails straight away! :)...
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“Our transaction has been an absolute nightmare but Karen has ......”

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Jun 09,2017
Minithumbup
By: 'Rebecca'
Jun 09,2017
0 people found
this helpful
Our transaction has been an absolute nightmare but Karen has the paticience of a saint. She's always bubbly and goes way above and beyond and does absolutely everything she can to help. Cannot recommend her enough! The whole process from putting it on the market ...
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Good
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Vendor Fees

*Subject to property value and package chosen.

Landlord Fees

Our INTRODUCTION package is just £250.00 Plus VAT, please be aware that this amount will be required to be paid upfront prior to advertising.

Our comprehensive tenant find only package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £700.00 inc VAT.

Our comprehensive Rent Collection package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £650.00 inc VAT and then a monthly commission charge at 9.6% inc VAT each month of service.

Our Managed Tenancy package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £600.00 inc VAT and then a monthly commission charge at 12% inc VAT each month of service.

Tenant Fees

-Rent
-A refundable tenancy deposit capped at no more than 5 weeks’ rent where the total annual rent is less than £50,000, or 6 weeks’ rent where the total annual rent is £50,000 or above
-Payments associated with early termination of the tenancy, when requested by the tenant
-Payments capped at £50 (or reasonably incurred costs, if higher) for the variation, assignment or novation of a tenancy
-Payments in respect of utilities, communication services, TV licence and -Council Tax
-A default fee for late payment of rent and replacement of a lost key/security device giving access to the housing, where required under a tenancy agreement
Last updated at 26/02/2024, 12:08 PM by Danielle Orrell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:37 AM 14/03/2024 by allAgents

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