Mike Neville Estate Agents
4.9/5, 71 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction
Mike Neville Estate Agents have been operating in Rushden and the surrounding areas for over 30 years. Founded in 1984, Mike Neville Estate Agents remain a family owned and managed property company which specialises in almost every property based activity. show more Mike Neville Estate Agents have been operating in Rushden and the surrounding areas for over 30 years. Founded in 1984, Mike Neville Estate Agents remain a family owned and managed property company which specialises in almost every property based activity.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £46,500 £390,000
Lettings 100% 83% £485 £725
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 2 0 44 2 18 0 2 1
Areas covered
  • NN10
  • NN1
  • NN9
  • NN9
  • NN29
  • NN29
  • NN8
  • NN8
  • NN14
  • NN14
Address

Nevile House, 67 Wellingborough Road
Rushden
Northamptonshire
NN10 9YG
01933 316316

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TPOS Move With Us
Latest Properties for Sale   99
Images & Videos

“Great Service...”

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Mar 23,2018
Minithumbup
James
By: 'Karen'
Mar 23,2018
0 people found
this helpful
The help and advice we received from James was invaluable. He kept me up to date with developments in the sale of my father's house and was always polite and understanding of a delicate situation....
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Comment on agent fees
Very fair
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“Great Service...”

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Mar 23,2018
Minithumbup
James
By: 'Rob'
Mar 23,2018
0 people found
this helpful
Helped me move home, they were efficient and very helpful when I needed question answering and on keeping on top of how my move was progressing....
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Comment on agent fees
I did not pay any fees as that was taken into consideration when moving and part of my move deal so was paid by third party.
Was this helpful? Yes
By: Mike Neville Estate Agents
Jan 18, 2019
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Thank you for taking the time to leave such a lovely review. Both James and Daniel appreciate this positive feedback. ...

“Purchase of new buil...”

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Mar 22,2018
Minithumbup
Chris
By: 'Barry'
Mar 22,2018
0 people found
this helpful
Chris was always ready to assist us in completing what became a long drawn out completion. His good nature and prompt response helped to calm much of our frustration....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Mike Neville Estate Agents
Sep 08, 2019
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Thank you for taking the time to leave this positive review. Chris and the team are glad to hear that you found our service to be efficient & we would be glad to deal with you again in the future, should our paths cross again. ...

“I found Daniel extremely helpful from the off, laid back ......”

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Feb 14,2018
Minithumbup
By: 'Matt'
Feb 14,2018
0 people found
this helpful
I found Daniel extremely helpful from the off, laid back with the viewing and no pressure applied like I've previously experienced! After my offer was accepted he was very proactive with mine/ the vendors solicitors and helped us complete when we wanted too, keeping me ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Mike Neville Estate Agents
Mar 20, 2018
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We very much appreciate the feedback and are delighted to hear your positive review on the service you have received from us. We wish you every happiness in your new home. ...

“Very efficient, proactive and approachable. Worked in our best interests. ......”

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Jan 24,2018
Minithumbup
Chris
By: 'Jen'
Jan 24,2018
0 people found
this helpful
Very efficient, proactive and approachable. Worked in our best interests. Would definitely use again if we move back to the area without a doubt....
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Comment on agent fees
Very reasonable
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By: Mike Neville Estate Agents
Mar 20, 2018
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Thank you for taking the time to leave this 5* review. We are glad to hear that you found our service to be efficient & we would be glad to deal with you again in the future, should our paths cross again. ...

“Customer service was always very professional and they were very ......”

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Dec 16,2017
Minithumbup
By: 'Wendy'
Dec 16,2017
0 people found
this helpful
Customer service was always very professional and they were very quick in response to any queries. They kept me informed of all stages for the completion and had good communication with the solicitor....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mike Neville Estate Agents
Mar 20, 2018
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We are all delighted to hear such positive feedback and are grateful for the time you have taken to leave this 5* review for us. ...

“James dealt with the difficult sale of our bungalow with ......”

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Nov 24,2017
Minithumbup
James
By: 'rose'
Nov 24,2017
0 people found
this helpful
James dealt with the difficult sale of our bungalow with professionalism and integrity throughout. we were happy with all the staff involved and would recommend mike Neville estate agents as the leading Rushden agents - well done, we got there in the end....
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Comment on agent fees
for the amount of time involved to conclude to a sale, our fees were very good.
Was this helpful? Yes
By: Mike Neville Estate Agents
Nov 30, 2017
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James and the team are delighted to hear such great feedback. Thank you for taking the time to leave this review. ...

“Upon dealing with Debbie initially and hearing that she was ......”

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Nov 21,2017
Minithumbup
Chris
By: 'Shelley'
Nov 21,2017
0 people found
this helpful
Upon dealing with Debbie initially and hearing that she was leaving, I was a bit wary on how the service would differ, however I had nothing to worry about. Chris has been in contact at every opportunity with updates and also communicating with me to ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mike Neville Estate Agents
Nov 30, 2017
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Thank you for leaving such a positive review for us. We are glad that you have found the communication from Chris and our office to be of a high standard and meet with your expectations. We wish you every happiness in your new home. ...

“Excellent!! I have been involved in Property "Buying and Selling" ......”

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Nov 14,2017
Minithumbup
James
By: 'Marian'
Nov 14,2017
0 people found
this helpful
Excellent!! I have been involved in Property "Buying and Selling" in the Milton Keynes area for the past 10 years, so have some experience of dealing with a number of Estate Agents. I found Mr Coles - from Mike Neville - to be mature and very ...
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Comment on agent fees
I can't commented on this, since I am usually offered a discounted rate, due to having small property portfolio in the Milton Keynes. However, I would have thought that 1.5% inclusive of VAT would be a fair charge for the service offered.
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By: Mike Neville Estate Agents
Nov 14, 2017
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Thank you for taking the time to leave a review. It is lovely to hear about your experience you received from James. ...

“Chris has been amazing through the purchase and sale of ......”

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Nov 13,2017
Minithumbup
Chris
By: 'Ashleigh'
Nov 13,2017
0 people found
this helpful
Chris has been amazing through the purchase and sale of our property. He has really gone above and beyond for us. We have had a few hiccups along the way but with Chris dealing with it all for us had made us feel so much ...
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Comment on agent fees
To be expected
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By: Mike Neville Estate Agents
Nov 13, 2017
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Thank you for taking the time to leave us such a great review. It is very much appreciated by everyone here. ...

“Very quick response to enquiries . Very pleasant to talk to . ......”

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Oct 04,2017
Minithumbup
By: 'Ava'
Oct 04,2017
0 people found
this helpful
Very quick response to enquiries . Very pleasant to talk to . Always helpful, professional and friendly. Supportive to me as a new landlord with reassuring advice and good service ....
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Was this helpful? Yes
By: Mike Neville Estate Agents
Nov 13, 2017
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We appreciate you taking the time to let us know on your positive experience with our sales and lettings departments. All of the staff here are very happy with the review that you left for us. ...
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Vendor Fees

Our fees are negotiable based on the type of property or land being sold. Please call to discuss our marketing options & fee's which are inclusive of VAT.

Landlord Fees

Full Management Fee’s

COMMISSION FEES
One property 15% including VAT 12.5% + VAT
Two properties 13.2% including VAT 11% + VAT
Three + properties 12% including VAT 10% + VAT
Portfolio of five or more properties - Negotiable

This fee will automatically be taken from the rental payment each month and the remainder will be transferred into your bank account on a monthly basis.

Landlords Fee:
£180.00 including VAT = £150.00 + VAT

This fee is for providing legal Tenancy Agreements, deposit protection and a detailed agreement and schedule of contents which includes photographs

Renewal fee:
£72.00 including VAT = £60.00 + vat

This is if a change in tenancy for the property after a tenant moves out and a new Tenancy Agreement and schedule of contents etc, is required.

INTRODUCTORY FEES
A payment of 60% of one months rent including VAT (1/2 months' rent + VAT)

Landlord's fee
£180.00 including VAT = £150.00 + VAT

This fee is for providing legal Tenancy Agreements, schedule of contents with photographs and tenant references. This fee will be taken from the first month's rent.

Tenant Fees

One weeks rent of the monthly rent is payable in order to secure a property. Payment can be made by debit or credit card. We also confirm that we require payment of the first month’s rent after 14 days to further secure the property if you haven’t moved in within this period. You are required to start the tenancy within 4 weeks of securing the property, unless agreed otherwise in advance. It is the responsibility of the Proposed Applicants to ensure all references are completed and concluded to an ‘Acceptable’ Outcome within 7 days.

Please note that the one weeks rent is non-refundable if you provide false or misleading information, you fail the ‘right to rent’ checks or you withdraw from the proposed tenancy.
Last updated at 16/10/2019, 5:48 PM by Chris Brett
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 12:02 PM 14/06/2017 by allAgents

Awards won by Mike Neville Estate Agents

Regional Awards won by Mike Neville Estate Agents

Individual Branch Awards

Rushden, NN10



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Mike Neville Estate Agents