MGY
4.9/5, 383 reviews
92% recommended
99% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction
Whether you are looking to buy, sell, rent, let or instruct us for a survey/valuation, we focus on delivering great personal service backed up by sound local knowledge and over 35 years of specialist expertise. We have offices in Radyr and Heath, whilst the Head Office in Cardiff Bay. Our ... show more Whether you are looking to buy, sell, rent, let or instruct us for a survey/valuation, we focus on delivering great personal service backed up by sound local knowledge and over 35 years of specialist expertise. We have offices in Radyr and Heath, whilst the Head Office in Cardiff Bay. Our clients enjoy a dedicated relationship with us, as well as the finest in property services, delivering greater results and a more personalised experience. We are passionate and knowledgeable about South Wales and we are committed to professional excellence and standards.

Latest Reviews

 View all Reviews 383
18th Dec 2024
reviewed by 'Andy'
“We recently had the pleasure of working with MGY Estate Agents for the purchase of our new home, and I ......”
10th Dec 2024
reviewed by 'Deborah'
“MGY were great, very professional. They kept in touch throughout the sale. I had a contact there who was very ......”
9th Dec 2024
reviewed by 'Rajan'
“I was shown the property by Melissa. She showed me around, explained the application process. I applied for the property ......”
4th Nov 2024
reviewed by 'Gavin'
“We were very impressed by the quality of the marketing material for our property and the photography was excellent. We ......”
24th Oct 2024
reviewed by 'Aaron Sullivan'
“We where in a unique situation and in need of a property sooner rather than later, Harry Fry was very ......”
24th Oct 2024
reviewed by 'David'
“Over the years I have sold many properties, and I have to say the sale handled by MGY was my ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £123,000 £1,265,000
Lettings 94% 98% £460 £4,959
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
49 7 162 11 84 5 51 4 8 2
Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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MGY Branches (view all 5)
Cardiff Bay, CF10
Heath, CF14
Pontcanna, CF11
Radyr, CF15
Whitchurch, CF14

“Excellent customer service...”

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Mar 16,2019
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Steph
By: 'Clare'
Mar 16,2019
0 people found
this helpful
Very pleased to have chosen MGY...couldn't have asked for a better service!rnrnWe highly recommend Steph and the team in the Heath MGY branch. From the outset, Steph's approachable manner along with her knowledge assured us that we were in safe hands selling through ...
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The fees were fair and we felt we had good value for money as nothing was too much trouble.
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“Highly recommend....”

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Mar 05,2019
Minithumbup
By: 'Anna'
Mar 05,2019
0 people found
this helpful
Would highly recommend MGY. James, Yvonne and Christine were very professional, efficient and friendly. The house was quickly put on the market and sold in 2 weeks. They made the whole process easy and always had time to answer questions and sorted out any problems that ...
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Comment on agent fees
Competitive rates.
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“Efficient, approachable and professional throughout....”

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Mar 01,2019
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James
By: 'Rowlands'
Mar 01,2019
0 people found
this helpful
MGY recently acted on our behalf with regard to the sale of our Caerphilly property. We were impressed with the efficient and extremely helpful service from James Thomas in particular, who was approachable, reliable and professional througout. He regularly kept us updated during the process ...
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“Good communication...”

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Feb 20,2019
Minithumbup
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Becky
By: 'Dotty'
Feb 20,2019
0 people found
this helpful
Becky and Oliver kept in touch with me from my initial viewing until after completion (their level of communication certainly put the solicitor concerned to shame). Becky was happy to liaise between the seller and myself in order to gain necessary information and contacted me ...
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Comment on agent fees
None (buyer)
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“The Best...”

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Feb 13,2019
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Oliver
By: 'David'
Feb 13,2019
0 people found
this helpful
With so many options these days choosing the right company to deal with such an important act of selling ones property can be quite stressful. Not for me I may add. Ive known MGY all my life and without hesitation it was an easy decision ...
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Comment on agent fees
Very good
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“Excellent and Flawless service!!! Best agent in Radyr by far......”

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Feb 05,2019
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James
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Yvonne
By: 'Chris'
Feb 05,2019
0 people found
this helpful
I instructed MGY to sell a property in Taffs Well which had been renovated. From the outset they were extremely professional and thorough! Always available to discuss any quieries and provided excellent feedback on all viewings! All the staff in the office were a pleasure ...
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Good
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“Professional exceptional service...”

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Jan 31,2019
Minithumbup
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Oliver
By: 'Steve'
Jan 31,2019
2 people found
this helpful
We recently bought an apartment in Cardiff Bay, with the help of Oliver and Becky. Both my wife and I were delighted by the exceptional, professional service and support we received. Our purchase proceeded quickly and smoothly with the help of all concerned and the ...
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Comment on agent fees
Very good for the service received.
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“Excellent professional service...”

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Jan 31,2019
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Oliver
By: 'Richard'
Jan 31,2019
0 people found
this helpful
Oliver was excellent and proactive throughout the whole sale experience. Chased everything. Becky very thorough, professional and took superb photos....
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Good
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“GREAT PROFESSIONAL SERVICE...”

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Jan 20,2019
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James
By: 'SL'
Jan 20,2019
0 people found
this helpful
We sold our house with MGY as our agents, James provided a brilliant level of service, combining great customer care with outstanding professionalism throughout the sale. Highly Recommended...
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GOOD
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“Property Sale...”

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Jan 18,2019
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Becky
By: 'Rhian'
Jan 18,2019
2 people found
this helpful
Both Becky and Oliver were great in relation to the sale of my apartment down in Cardiff Bay. I would highly recommend MGY....
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“Excellent service...”

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Jan 13,2019
Minithumbup
By: 'Alison'
Jan 13,2019
0 people found
this helpful
MGY has recently acted for me in the sale of a property in Radyr, as well as acting for the vendor of a property which I have bought. They provided excellent service, from the initial valuation to the completion of the transaction. Throughout the proceedings ...
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Comment on agent fees
The agent's fees are reasonable, in view of the quality of the service provided.
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“Very professional company with excellent communication....”

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Jan 09,2019
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Yvonne
By: 'K'
Jan 09,2019
0 people found
this helpful
The service provided by Yvonne was of a very high calibre. She was very professional and courteous during accompanied viewings and her feedback was always prompt and informative. She was particularly good at chasing up solicitors/purchasers to ensure a smooth exchange and completion of ...
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Comment on agent fees
Thought the fees charged were good value for money.
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“property sale...”

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Dec 31,2018
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Oliver
By: 'Ioan'
Dec 31,2018
1 people found
this helpful
Oliver and Becky were very professional and understanding when it came to the sale of my flat in Cardiff Bay....
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Good
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“Very good service...”

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Dec 18,2018
Minithumbup
By: 'Gallagher's'
Dec 18,2018
1 people found
this helpful
I have recently dealt with MGY in relation to the purchase and subsequent rental of a property. I have been very pleased with the service I have received to date and would recommend their services. Staff are friendly, professional and reliable and their services competitively ...
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Comment on agent fees
Competitve
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“Very efficient and effective service....”

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Jul 03,2018
Minithumbup
By: 'David'
Jul 03,2018
1 people found
this helpful
MGY Cardiff Bay recently acted on our behalf in the sale of a flat. The service provided was friendly and efficient. The office made an effort to keep us informed of progress and liaised efficiently between ourselves, the buyers and solicitors. I can not praise ...
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Comment on agent fees
Reasonable fees.
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“Fantastic service from all staff...”

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Jun 20,2018
Minithumbup
By: 'Beth'
Jun 20,2018
0 people found
this helpful
What an amazing service, very friendly and professional staff and from the date of offer accepted we completed in 6 weeks which was amazing. A huge thank you to everyone at MGY Heath office for all your hard work. We will definitely be recommending you....
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Comment on agent fees
Fees are very reasonable
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“AVOID!!!!!...”

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Apr 26,2018
Minithumbdown
By: 'Angharad'
Apr 26,2018
3 people found
this helpful
MGY in Radyr are arrogant and self serving estate agents. I know from personal experience and others listed with them that they actively encourage gazumping. Much better and friendlier service from the estate agents across the road (Thomas Wood)...
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By: Andrew
Jun 06, 2018
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I couldn't agree more Angharad - dreadful experience with this business - hopefully people that have received similar service from this business will take their custom elsewhere. ...

“Telephone manner...”

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Mar 28,2018
Minithumbdown
By: 'Jules'
Mar 28,2018
2 people found
this helpful
My daughter rang about a rental , as soon as they knew she had help with rent the phone was put down on her. Absolutely disgusted with that attitude....
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By: Michelle Bishop - Director
Apr 17, 2018
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Dear Jules, I am sorry to hear about your experience regarding your enquiry on one of our rental properties. I can assure you that MGY pride themselves on their customer service and would not put the phone down on any client, that is not how we work. We have to take instructions from our Landlords who in this case requested full time working professionals only which I understand was relayed to your daughter in an appropriate manner. Again I apologise for any misinterpretation. ...

“I am a professional engineer that has just moved from ......”

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Jun 23,2017
Minithumbdown
By: 'Dean'
Jun 23,2017
12 people found
this helpful
I am a professional engineer that has just moved from Australia after 20 years living there. I have been a landlord myself several times and I am completely underwhelmed with MGY in all my dealings. Paying £975/mth for a 2 bedroom apartment is not cheap, but they ...
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Comment on agent fees
Lots of fees up front, not sure if this is normal in UK
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“Presuming that the other anonymous review on MGY is written ......”

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May 23,2017
Minithumbup
By: 'David'
May 23,2017
3 people found
this helpful
Presuming that the other anonymous review on MGY is written by our previous tenant, we are the owners of the house being discussed. We do not normally take part in online reviews but we were moved to do so by the shocking personal tone directed ...
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Comment on agent fees
Good
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“If you have or want to live in Radyr, for ......”

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May 16,2017
Minithumbdown
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Nicola
By: 'Onlineagentsarethewayforward'
May 16,2017
16 people found
this helpful
If you have or want to live in Radyr, for goodness sake do not use Nicola at MGY (Michael Graham Young). I've never come across anyone ruder or more useless. We rented a house which she was managing and initially I thought she was helpful. ...
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Comment on agent fees
Expensive for what you get. Particularly as the service you get is non existent and rude.
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“One of the worst Cardiff agents I have ever used.6 ......”

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Feb 15,2017
Minithumbdown
By: 'I'
Feb 15,2017
13 people found
this helpful
One of the worst Cardiff agents I have ever used. 6 weeks down the line, we find the house has a covenant on it rendering the large bit of land to the rear useless. After this being advertised as a main feature of the property, and ...
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Comment on agent fees
Bad
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“Promotes Gazumping and your one experience Gazundering. Seller is out ......”

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Mar 13,2014
Minithumbdown
By: 'Mavji'
Mar 13,2014
12 people found
this helpful
Promotes Gazumping and your one experience Gazundering. Seller is out of pocket no real service offered ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:58 PM 17/10/2023 by allAgents

Awards won by MGY

Regional Awards won by MGY

Individual Branch Awards

Cardiff, CF10

Cardiff, CF14

Cardiff, CF15

Cardiff, CF11



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