100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
88% lettings fee satisfaction
We are an independent Letting and Estate agent based in Canada Water. Very well established in the heart of Maple Quays we specialise in Sales and Lettings in our area and throughout South East London.Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port ...
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We are an independent Letting and Estate agent based in Canada Water. Very well established in the heart of Maple Quays we specialise in Sales and Lettings in our area and throughout South East London.
Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port of call. Specialising in stunning, sleek, and high quality apartments at very competitive rates, we are a professional letting agent that delivers the lifestyle experience you desire.
Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port of call. Specialising in stunning, sleek, and high quality apartments at very competitive rates, we are a professional letting agent that delivers the lifestyle experience you desire.
Latest Reviews
View all Reviews 117
19th Jul 2024
reviewed by 'Rachel Long'
21st Jan 2022
reviewed by 'Anonymous'
24th Jun 2021
reviewed by 'ch'
27th Nov 2020
reviewed by 'Emma'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £156,500 | £610,000 |
| Lettings | 92% | 88% | £342 | £2,860 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 2 | 44 | 11 | 9 | 0 | 11 | 0 | 10 | 2 |
Areas covered
- SE16
- se16
- SE13
- e14
- SE8
- SE1
- SE4
- E14
- SE8
- SE14
- SE10
- E16
- SE13
- SE15
- SE23
- EC1
Address
Unit 1 Toronto House, Surrey Quays Road
Canada Water
London
SE16 7AJ
02071124972
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Oct 30,2013
Oct 30,2013
3
people found
this helpful
this helpful
Their property valuation was slightly lower than we had expected and a bit lower than market level. But they are opened for discussion and quickly made an adjustment. We were very surprised at how quickly they could find a few potential buyers. Also they have ...
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“Appallingly unprofessional!! having arranged a viewing and repeatedly telling me ......”
Sep 20,2013
Sep 20,2013
4
people found
this helpful
this helpful
Appallingly unprofessional!! having arranged a viewing and repeatedly telling me thta he was 5 minutes away and 2 minutes away he did not show up!! This after i had waited 40 minutes in rain and called him several times!
Dodgy agents who bring their agency to bad repute!
...
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Dec 04, 2013
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(1)
I am very sorry to read your comment and sincerely apologise for the problems that occurred which prevented the viewing from taking place on the day. Unfortunately, there was horrendous traffic approaching the Rotherhithe Tunnel and upon exiting, I encountered further traffic in the Limehouse Link tunnel which meant I could not get any signal to inform you.
Incidents like this are extremely rare, however can happen and thus I hope that in the future you will give us another opportunity to prov ...
Aug 30,2013
Aug 30,2013
3
people found
this helpful
this helpful
From buying of the unit, right up to letting out the unit. It had been a pleasure dealing with Metro Village. What an excellent & professional service provided by Ching & her dedicated teams. In fact, every team members were involved in the whole process, so you ...
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Aug 29,2013
Aug 29,2013
3
people found
this helpful
this helpful
I have dealt with Metro Village since they opened in September 2011. As a leading UK developer with a strong London base, we deal with many agents but none have come close to the excellent standards of this great independent. They offer a very professional caring ...
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Aug 24,2013
Aug 24,2013
2
people found
this helpful
this helpful
David has been really helpful. When I was having problems with my property (e.g. Window that didn't close) he came right away to have a look at it and arranged for someone to come and fix it the next day. He could solve all ...
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Aug 16,2013
Aug 16,2013
4
people found
this helpful
this helpful
I am a new landlord with my first buy-to-let apartment in Maple Quays. The proximity of Metro Village to Maple Quays means they know my development well so it seemed sensible to give then the job of marketing my unit for rental. They found me ...
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Aug 28, 2013
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Thanks for the great review, our favourite landlord!
Pleasure working with you and we look forward to looking after your fantastic flat in the years ahead! ...
Aug 15,2013
Aug 15,2013
3
people found
this helpful
this helpful
As a landlord, I worked very closely with Dino Lolljee and David Tearne from Metro Village in Surrey Quays. In their respective capacities as 'property consultant for lettings' and 'contracts manager', they have both demonstrated a high degree of professionalism and an enormous flexibility towards ...
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Aug 13,2013
Aug 13,2013
3
people found
this helpful
this helpful
This agency is the worst I've have dealt with so far, and the most expensive one at that. I was moving into a flat, replacing another tenant, and it has been a really difficult and expensive progress. It first started by them not contacting me ...
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Aug 28, 2013
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We are sorry to hear of your bad experience with Metro Village. I can assure you that we take complaints very seriously, as we pride ourselves on our customer care, given that we are regulated by various governing bodies, most notably ARLA & The Property Ombudsman.
Please can you provide full details of the circumstances to [email protected] where we can investigate this further using our internal complaints procedure.
At Metro Village Ltd we do everything we can to ensure our clien ...
Jul 30,2013
Jul 30,2013
4
people found
this helpful
this helpful
This was our first time using this agency. We have a number of properties within Surrey Quays area. The agency was professional and managed to source good quality tenants for one of our apartments within two weeks of us giving instructions. Its been a pleasure ...
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Aug 28, 2013
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(1)
Thank you for your kind comments Mr Hoque! It was a pleasure working with you and we are very glad that you are happy with our service and equally glad that we managed to replicate the fast turnaround with your next property!
Looking forward to building a long lasting relationship for the future years to come. ...
Jul 22,2013
Jul 22,2013
2
people found
this helpful
this helpful
I had just relocated to London from abroad. I had never lived in London before and was not familiar with the processes in renting here. Dino was very helpful in explained what paperwork etc I needed to have.
I was initially seeing a few flats, ...
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Aug 28, 2013
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Thank you for your feedback Tommy. I am glad to have played a part in ensuring your move to London was as smooth as possible and that your first experience in renting a property in the UK was a decidedly positive one.
We hope you continue to enjoy your fabulous flat! ...
Jul 19,2013
Jul 19,2013
3
people found
this helpful
this helpful
I have had wonderful dealings with the staff of Metro Village who have given me great support in the past years. David Tearne who has just joined the company is diligent, honest and responsible. Being new, he may not answer all your questions immediately but ...
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Aug 28, 2013
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Thank you so much for your great review Sherwyn. It is always satisfying and extremely rewarding to know that the service we provide is appreciated.
We hope to continue to service your needs at the highest level and work hard for you to ensure your investment is taken care of.
Thank you once again, we are touched by your comments. ...
Jul 03,2013
Jul 03,2013
4
people found
this helpful
this helpful
I have dealt with numerous rental agencies in London over the years and Metro Village are a class apart. I have engaged Metro in the capacity of a tenant as well as a landlord and on each occasion, the service I have received has been ...
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Jul 06, 2013
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Thanks Swati for your kind words.
We now manage the whole of your block because of your recommendation so thanks again!! ...
Jun 25,2013
Jun 25,2013
3
people found
this helpful
this helpful
We were in the process of purchasing an apartment in Toronto House when the vendor could not continue with the sale. Catherine Chan had been wonderful in arranging the sale and we were devastated when the purchase fell through. We were working to a fine ...
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Jun 25, 2013
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Thank you so much Roger and Julia, you have also been great to work with and I am so pleased that you love your new Maple Quays flat!! ...
Jun 25,2013
Jun 25,2013
2
people found
this helpful
this helpful
I started dealing with Metro Village over a year ago. They have proved to be honest, professional and reliable. My experience with them covers both letting and management. The whole team is very pleasant to deal with and I would not hesitate to recommend them ...
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Jun 25, 2013
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Thank you so much, Mr H! We very much appreciate your comments & always enjoy being of assistance. ...
Jun 24,2013
Jun 24,2013
2
people found
this helpful
this helpful
Dino kept everything simple for us and was very efficient at getting back to us.
I would recommend Metro Village to anyone looking to rent in London....
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Jun 21,2013
Jun 21,2013
2
people found
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All the staff at Metro Village are extremely helpful, very friendly and, most of all, I always feel like I can approach them with any issues and questions I have.
Clara has been very helpful when I was searching for a flat, and now that ...
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Jun 24, 2013
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Thank you so much Manuela, always a pleasure & we're so glad you are happy with your experience.
All the best,
Clara ...
Jun 20,2013
Jun 20,2013
3
people found
this helpful
this helpful
I have rented the flat from Ching two years and a half ago and throughout this time I have been very pleased with their prompt service and eagerness to provide for me a pleasant stay in the flat.
From the beginning I enjoyed their personal ...
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Jul 10, 2013
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(1)
Thank you for your kind words Anca.
We are glad to be able to support you in your hour of need and will continue to strive to ensure your stay is as pleasant as it could possibly be.
Thank you for being a fantastic tenant. ...
Jun 20,2013
Jun 20,2013
2
people found
this helpful
this helpful
I was extremely please with the service that Metro Village provided. They are extremely professional & honest and are ready to take the extra step to help you find a property.
I really felt special the way i have been treated at MV. They really ensure ...
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Mar 18,2013
Mar 18,2013
2
people found
this helpful
this helpful
To date Metro Village has been the first agency which I have rented a property from that I feel 100% satisfied with. This is attributed to its friendly, helpful and approachable staff. Most importantly they offer prompt service which is rarity among estate agents. Will definitely ...
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Apr 02, 2013
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Thank you Amir :) ...
Mar 17,2013
Mar 17,2013
2
people found
this helpful
this helpful
Extremely friendly and personable service. Catherine continues to be helpful in the process. Swift and honest also. A pleasure to work with (during what is such a stressful time)....
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Mar 18, 2013
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Thanks Melody and Khalid for your comments. I cannot wait until you complete!!! ...
Mar 15,2013
Mar 15,2013
3
people found
this helpful
this helpful
From my dealings with them, Metro Village are responsive and every member of the team is friendly and approachable. They also invited me to a couple of parties that were highly enjoyable!!...
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Mar 15,2013
Mar 15,2013
3
people found
this helpful
this helpful
The whole transaction has been done very efficiently and in a pleasant and friendly manner. This is why I regularly use Metro Village. The staff are professional and fun....
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Mar 21, 2013
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Always a pleasure dealing with you Nigel! ...
Mar 14,2013
Mar 14,2013
3
people found
this helpful
this helpful
Metro have been excellent to deal with, they offer a personal level of service that makes you like a valued customer rather than just another number on the books. Communication is regular and they keep me regularly informed about the condition of the flat. They ...
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Mar 14, 2013
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Thanks Nicole, it has been a pleasure working with you too!!! ...
Mar 13,2013
Mar 13,2013
3
people found
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this helpful
these guys know what they're doing, are genuine and efficient. their staff go above and beyond and know the lettings market inside out....
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Mar 13, 2013
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Thank you so much Ben, much appreciated! ...
Nov 21,2012
Nov 21,2012
9
people found
this helpful
this helpful
Since working with them for the last 11 months, Metro Village, manager Catherine Chan and her entire team have always gone the extra mile to help with my lettings. Extra involvment, good communication, good manners and a general up beat mood, as well as old fashioned ...
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Mar 13, 2013
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David, many thanks for your kind comments - it's always a pleasure! Looking forward to working with you again soon. ...
Nov 19,2012
Nov 19,2012
7
people found
this helpful
this helpful
Very good professional service, flat was rented within 1hour of giving agent the keys!!
agent took care of everything including arranging inventory and also arranged for meet the tenants.
Highly recommend
Omar Hussain...
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Nov 10,2012
Nov 10,2012
7
people found
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this helpful
Great experience letting my property in Borough through Metro Village. No void & good tenants that I never hear from!
Can't comment on management but the lettings experience was fuss free which is all I was looking for....
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Ching
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Kieran
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Laura
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure – Metro Village Limited
At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future.
All complaints must be given in writing to the following address/es:
[email protected]
Metro Village Limited
Toronto House
Surrey Quays Road
London
SE16 7AJ
What is a Complaint?
A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd.
What are the time limits?
1. Acknowledge in writing receipt of complaint within five working days of receipt.
2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of
3. Final response within four weeks of receipt.
Who is responsible for resolving complaints?
We are responsible for investigating and resolving any complaint about services provided by us.
We will ensure that the problem is resolved quickly and with as much client satisfaction as possible.
What will happen when we receive a complaint?
We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued.
On receipt of your complaint we will:
Record the complaint on our records
Ensure the complaint is dealt with by a member of staff that is suitably trained.
Provide the client with a further copy of our complaints handling procedure
Notify the client of the outcome of our investigation
Our Response
If we are unable to resolve the complaint within two weeks, we will again write to the client explaining the reason for the delay and let them know when we expect to be able to send them a final response. We will also keep you advised.
Final Response
A Final response will be sent in writing to the complainant
Last updated at 1:25 PM 22/09/2022 by Mercy
At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future.
All complaints must be given in writing to the following address/es:
[email protected]
Metro Village Limited
Toronto House
Surrey Quays Road
London
SE16 7AJ
What is a Complaint?
A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd.
What are the time limits?
1. Acknowledge in writing receipt of complaint within five working days of receipt.
2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of
3. Final response within four weeks of receipt.
Who is responsible for resolving complaints?
We are responsible for investigating and resolving any complaint about services provided by us.
We will ensure that the problem is resolved quickly and with as much client satisfaction as possible.
What will happen when we receive a complaint?
We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued.
On receipt of your complaint we will:
Record the complaint on our records
Ensure the complaint is dealt with by a member of staff that is suitably trained.
Provide the client with a further copy of our complaints handling procedure
Notify the client of the outcome of our investigation
Our Response
If we are unable to resolve the complaint within two weeks, we will again write to the client explaining the reason for the delay and let them know when we expect to be able to send them a final response. We will also keep you advised.
Final Response
A Final response will be sent in writing to the complainant
