100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
88% lettings fee satisfaction
We are an independent Letting and Estate agent based in Canada Water. Very well established in the heart of Maple Quays we specialise in Sales and Lettings in our area and throughout South East London.Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port ...
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We are an independent Letting and Estate agent based in Canada Water. Very well established in the heart of Maple Quays we specialise in Sales and Lettings in our area and throughout South East London.
Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port of call. Specialising in stunning, sleek, and high quality apartments at very competitive rates, we are a professional letting agent that delivers the lifestyle experience you desire.
Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port of call. Specialising in stunning, sleek, and high quality apartments at very competitive rates, we are a professional letting agent that delivers the lifestyle experience you desire.
Latest Reviews
View all Reviews 117
19th Jul 2024
reviewed by 'Rachel Long'
21st Jan 2022
reviewed by 'Anonymous'
24th Jun 2021
reviewed by 'ch'
27th Nov 2020
reviewed by 'Emma'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £156,500 | £610,000 |
| Lettings | 92% | 88% | £342 | £2,860 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 2 | 44 | 11 | 9 | 0 | 11 | 0 | 10 | 2 |
Areas covered
- SE16
- se16
- SE13
- e14
- SE8
- SE1
- SE4
- E14
- SE8
- SE14
- SE10
- E16
- SE13
- SE15
- SE23
- EC1
Address
Unit 1 Toronto House, Surrey Quays Road
Canada Water
London
SE16 7AJ
02071124972
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Oct 26,2014
Oct 26,2014
5
people found
this helpful
this helpful
Now on second let via Metro, both times found tenancy options promptly. Managed admin and documentation efficiently, as well as maintenance items. Would recommend....
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Oct 13,2014
Oct 13,2014
8
people found
this helpful
this helpful
Nicola is very responsive and responsible, always keen to help and communicate to get the transaction moving forward, would definitely recommend...
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Oct 14, 2014
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Thank you for your feedback Max it has been a pleasure to be able to help you and get you on to the property ladder and hopefully your first of many purchases through Metro Village. ...
Oct 10,2014
Oct 10,2014
8
people found
this helpful
this helpful
i found my apartment very quickly thanks to Roxanne, she has helped me a lot with my search for the right place. and Amy has helped me with my reference. Thank you Metro Village...
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Oct 14, 2014
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Hi Eddie,
Thank you very much for your review.
We are glad you found us very helpful.
If there is anything else you may need please do let us know.
Kind Regards,
Roxanne ...
Oct 10,2014
Oct 10,2014
7
people found
this helpful
this helpful
Found the property agents to be fair and professional. Always a pleasure to deal with them and they were very helpful whenever any issues arose. Would be happy to recommend them to friends and family. Congratulations and keep up the good work....
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Oct 14, 2014
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Hi Shen,
Thank you very much for your comments/views on Metro Village.
We are very pleased you were happy with the service you received. It was a pleasure dealing with you both.
Meanwhile we hope you enjoy your property & we will keep in touch.
Kind Regards,
Roxanne ...
Oct 10,2014
Oct 10,2014
7
people found
this helpful
this helpful
Nicola played a significant part in facilitating this sale. Primarily she was very good at putting me (the buyer) in touch with the seller, when at some stages the solicitors had become none responsive. This helped to speed up the resolution of any issues.
In ...
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Oct 14, 2014
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Thank you for your feedback Narrinder that is so nice to hear that you were happy with the service from myself and the team at Metro Village.
Please stay in touch and don't forget to send me the pictures once you have done the property up would love to see them. ...
Oct 06,2014
Oct 06,2014
5
people found
this helpful
this helpful
Nicola has gone above and beyond her normal duties to make the sale of my property possible. Solicitors on both sides of the transaction under-performed largely and Nicola stepped up to ensure communication lines were kept open and the process was moving forward. She updated ...
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Oct 02,2014
Oct 02,2014
4
people found
this helpful
this helpful
Amy Cullen, Roxanne Southion, Ching Tang, they are made me feel i am at home, and they reply to me as soon as they are available. they have good manners....
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Oct 14, 2014
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Thank you very much for your review.
We love having you in the office, No doubt when you are here you always but a smile on our faces.
See you very soon.
Regards,
Roxanne ...
Oct 02,2014
Oct 02,2014
4
people found
this helpful
this helpful
It was the first time to rent a flat in London and we are international students. We were really nervous because our time was limited and we needed to find a property to rent as soon as possible. I found the information given by our ...
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Oct 02,2014
Oct 02,2014
6
people found
this helpful
this helpful
Felt Roxanne was very helpful and professional. Helped us find somewhere and very quick. Dealt with everything straight away. Would recommend to use the company again....
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Comment on agent fees
Everything was dealt with quickly and promptly
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Sep 26,2014
Sep 26,2014
4
people found
this helpful
this helpful
I found David Tearne to be very Patient and helpful regarding our move to fairmont house.
We are new in this area and he explained a lot of things to us and so did the other staff's in the office.
And Nicola with sales and ...
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Sep 20,2014
Sep 20,2014
3
people found
this helpful
this helpful
I found this fantastic flat in Canada Water through Metro-village and the better thing is to met Roxanne who is so nice to help me solve all the problems! The other staff members are always try their best to help me too~Thanks to Dino, ...
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Sep 19,2014
Sep 19,2014
4
people found
this helpful
this helpful
I have dealings with Ching, Roxanne and Nicola. Ching is my main contact for the rental of the new unit. She has been very patient with me and help to rent out the unit as soon as I have completed the handover. I appreciated very ...
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Comment on agent fees
The fee is a bit high but I guess this is the going rate. But I do hope I can get special discount or additional services for owners with multiple units. So far I do not see any difference between just having one unit or multi-unit. Your agency charges the same rate.
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Sep 17,2014
Sep 17,2014
4
people found
this helpful
this helpful
A very nice agent! Thanks to Roxanne, we found a very nice flat in Canada Water with a reasonable price. Although there are some problem with the setting of the furniture, but they solve them as soon as they can. In conclusion, Metro village is ...
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Jul 24,2014
Jul 24,2014
3
people found
this helpful
this helpful
In my view I think that my agent, named david helped me a lot, because I had some few obstacles to find a guarantor, now and finally everything is alright, and I'm really thankful to him and metro village as well....
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Jul 14,2014
Jul 14,2014
3
people found
this helpful
this helpful
The agency provides a satisfactory service from property screening to moving in. They are well established in the Canada Water area with premium properties. On the downside they were hard to reach at some point and slow to return calls....
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Jul 14,2014
Jul 14,2014
5
people found
this helpful
this helpful
I thought I'm in luck when I met them because the price of rent is very good, and they did made the effort to get you the best house.
but after they've got your money, BOOM! Gone!
Asking out for help for missing parts, or ...
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Comment on agent fees
50/50
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Jan 14, 2016
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similar experience, 3 emails 1 reply but constantly chasing you when you need to pay rent! haha, My experience was even more horrible, held my girl friend's deposit for 7 months!! I had to make a complaint to TPO to get my deposit back for my girl friend !
They love to make so much excuses to cover their poor services / mistakes ...
Jun 14,2014
Jun 14,2014
3
people found
this helpful
this helpful
I rented a flat and a car park from them. During the process, they were really nice and helpful, handled very professionally and efficiently. Thank you all and I will definitely use again....
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Jun 08,2014
Jun 08,2014
3
people found
this helpful
this helpful
I would like to thank Mr. David Tearne for his very kind supports. We are from Taiwan and a first time buyer, He guided us step by step on how to apply and pay the utilities bills and many other issues that we don't know ...
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Apr 30,2014
Apr 30,2014
2
people found
this helpful
this helpful
They are efficient. and professional. I let out my appartment literally on the 2nd day of the handover and just recently been renewed with the satisfied rate....
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Apr 30,2014
Apr 30,2014
3
people found
this helpful
this helpful
Metro Village have been a delightful agent to deal with. They are very thorough and keep you informed, providing invaluable advice at all stages. Every member of staff I have dealt with has been attentive, friendly and helpful, in particular Ching and Dino. They respond ...
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Apr 23,2014
Apr 23,2014
2
people found
this helpful
this helpful
I have been in touch with Metro Village since early December regarding the purchase of a flat in Central London. The purchase has been a complicated and frustrating process (through no fault of Metro Village), and have had a very positive experience with them . I ...
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Apr 23,2014
Apr 23,2014
3
people found
this helpful
this helpful
i have recently opened my own agency in Canary Wharf In June 2013 and Ching from Metro Village has been so helpful and supportive. All the staff in Metro Village are very friendly and always very professional in the way they work. We are a small ...
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Apr 23,2014
Apr 23,2014
2
people found
this helpful
this helpful
I've recently purchased an apartment at Canada Water. There were some hiccup during the process, Ching Tang handled the problems professionally and resolved the matters efficiently. Without her help, the deal might not be completed. Excellent service....
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Apr 21,2014
Apr 21,2014
4
people found
this helpful
this helpful
Myself and my partner were looking for a property to rent and move into in a very short period of time (2 weeks!) and Metro Village were extremely helpful and organised in making this happen.
Despite a slight hiccup in finding some keys for a flat ...
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“Brilliant staff, excellent communication, very helpful and friendly people. Dino ......”
Apr 17,2014
Apr 17,2014
3
people found
this helpful
this helpful
Brilliant staff, excellent communication, very helpful and friendly people.
Dino is amazing and handsome guy who can magically force yourself to deal with Metro!
David is brilliant manager to deal with all complex issues and cases concerning your property!
Ching is nice and great office ...
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Jan 10,2014
Jan 10,2014
3
people found
this helpful
this helpful
I used this agency to gain help with all Rental Projections on a Development in the SE 16 area . the Projections were all achieved . With the Professional in put from all staff at Metro , the Land lords who invested in the area managed to build up ...
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Dec 29,2013
Dec 29,2013
2
people found
this helpful
this helpful
I have nothing but good things to say about Metro Village! This is the second year I have used them as a Lettings Agent, and I would not go anywhere else!
Although my property was in the middle of renovation work between tenancies, Martin managed ...
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Dec 27,2013
Dec 27,2013
2
people found
this helpful
this helpful
This agent is very professional. Firstly, they always try their best to arrange any convenient time for me for apartment viewing even it's 6:30PM in the evening on a working day. Secondly, they always manage to respond to customer very timely. Since I was in ...
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Dec 03,2013
Dec 03,2013
5
people found
this helpful
this helpful
We are young family and we were looking to move in 2 bedroom flat.
We went trough different agencys before we found metro village and we are pleased to say that we finally find our new home thanks to them.
Ashlie and Dino were really helpfull ...
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Nov 01,2013
Nov 01,2013
6
people found
this helpful
this helpful
I am an oversea buyer of a tenanted property in which Metro Village is the sell side agent and letting agent. When dealing with an agent, I value (i) honesty, (ii) integrity, (iii) efficiency, and (iv) effectiveness.
(i) (ii) Nothing has come to my attention ...
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Ching
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Lino
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Neill
Kieran
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Laura
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure – Metro Village Limited
At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future.
All complaints must be given in writing to the following address/es:
[email protected]
Metro Village Limited
Toronto House
Surrey Quays Road
London
SE16 7AJ
What is a Complaint?
A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd.
What are the time limits?
1. Acknowledge in writing receipt of complaint within five working days of receipt.
2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of
3. Final response within four weeks of receipt.
Who is responsible for resolving complaints?
We are responsible for investigating and resolving any complaint about services provided by us.
We will ensure that the problem is resolved quickly and with as much client satisfaction as possible.
What will happen when we receive a complaint?
We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued.
On receipt of your complaint we will:
Record the complaint on our records
Ensure the complaint is dealt with by a member of staff that is suitably trained.
Provide the client with a further copy of our complaints handling procedure
Notify the client of the outcome of our investigation
Our Response
If we are unable to resolve the complaint within two weeks, we will again write to the client explaining the reason for the delay and let them know when we expect to be able to send them a final response. We will also keep you advised.
Final Response
A Final response will be sent in writing to the complainant
Last updated at 1:25 PM 22/09/2022 by Mercy
At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future.
All complaints must be given in writing to the following address/es:
[email protected]
Metro Village Limited
Toronto House
Surrey Quays Road
London
SE16 7AJ
What is a Complaint?
A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd.
What are the time limits?
1. Acknowledge in writing receipt of complaint within five working days of receipt.
2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of
3. Final response within four weeks of receipt.
Who is responsible for resolving complaints?
We are responsible for investigating and resolving any complaint about services provided by us.
We will ensure that the problem is resolved quickly and with as much client satisfaction as possible.
What will happen when we receive a complaint?
We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued.
On receipt of your complaint we will:
Record the complaint on our records
Ensure the complaint is dealt with by a member of staff that is suitably trained.
Provide the client with a further copy of our complaints handling procedure
Notify the client of the outcome of our investigation
Our Response
If we are unable to resolve the complaint within two weeks, we will again write to the client explaining the reason for the delay and let them know when we expect to be able to send them a final response. We will also keep you advised.
Final Response
A Final response will be sent in writing to the complainant
