100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
88% lettings fee satisfaction
We are an independent Letting and Estate agent based in Canada Water. Very well established in the heart of Maple Quays we specialise in Sales and Lettings in our area and throughout South East London.Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port ...
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We are an independent Letting and Estate agent based in Canada Water. Very well established in the heart of Maple Quays we specialise in Sales and Lettings in our area and throughout South East London.
Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port of call. Specialising in stunning, sleek, and high quality apartments at very competitive rates, we are a professional letting agent that delivers the lifestyle experience you desire.
Whether you are a Buyer, Tenant, Landlord or Seller, Metro Village is your only port of call. Specialising in stunning, sleek, and high quality apartments at very competitive rates, we are a professional letting agent that delivers the lifestyle experience you desire.
Latest Reviews
View all Reviews 117
19th Jul 2024
reviewed by 'Rachel Long'
21st Jan 2022
reviewed by 'Anonymous'
24th Jun 2021
reviewed by 'ch'
27th Nov 2020
reviewed by 'Emma'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £156,500 | £610,000 |
| Lettings | 92% | 88% | £342 | £2,860 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 2 | 44 | 11 | 9 | 0 | 11 | 0 | 10 | 2 |
Areas covered
- SE16
- se16
- SE13
- e14
- SE8
- SE1
- SE4
- E14
- SE8
- SE14
- SE10
- E16
- SE13
- SE15
- SE23
- EC1
Address
Unit 1 Toronto House, Surrey Quays Road
Canada Water
London
SE16 7AJ
02071124972
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Nov 08,2017
Nov 08,2017
1
people found
this helpful
this helpful
Dave was brilliant from start to finish. The valuation was spot on and he worked tirelessly for me, we completed the sale within 3 months. Couldn't ask for a better agent.
Kindest regards Tracey...
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Comment on agent fees
Very good
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Nov 08,2017
Nov 08,2017
2
people found
this helpful
this helpful
A very good experience with MetroVillage, the staff is really nice and very professional (special mention to David and Jorge).
You can easily join them by phone or email.
I would definitly recommend MetroVillage Canada Water !...
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Comment on agent fees
Good
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Nov 07,2017
Nov 07,2017
1
people found
this helpful
this helpful
Having lived in our apartment for just over a year now, Jorge has been ever so helpful in assisting our needs are met. We had an incident with a poor quality mattress which although the landlord decided not to replace, Jorge went out of his ...
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Comment on agent fees
Expensive, but aren't they all.
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Nov 06,2017
Nov 06,2017
1
people found
this helpful
this helpful
I have had a great experience with Metro team right from my search of flat, closing a deal, shifting and post shifting requests. Thanks David S for showing different flats and accomodating different time request for viewing as per my convenience !!
Thanks for all your ...
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Nov 06,2017
Nov 06,2017
2
people found
this helpful
this helpful
David was the best!
He didn't have that pushy sales person manner, respected what I was looking for, and always made important and relevant questions to the property I was looking for.
Terence and him arranged a viewing for me within minutes of my arrival (...
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Nov 13, 2017
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(1)
Thank you for your kind words Nelson, positive feedback is always nice to hear and its especially nice to know I'm doing something different to the other agencies in the area! ...
Nov 05,2017
Nov 05,2017
1
people found
this helpful
this helpful
Terence Crowder is a very professional,active,helpful,aware of his custmer needs.In the last two years he maneged to rent my apartment very fast to excellent tenant wiht excellent price.I do think that i am in good hands with him and with ...
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Comment on agent fees
Fees is good
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Nov 03,2017
Nov 03,2017
1
people found
this helpful
this helpful
We had a great experience with Metro Village from the start of searching for a perfect property that would fit our requirements, through the viewings (here Terence was so unusually honest, not pushy, friendly, and genuinely helpful in contrast to all the agents I've ever ...
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Comment on agent fees
Within the standard range, maybe on the lower end.
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Nov 03,2017
Nov 03,2017
1
people found
this helpful
this helpful
Nikki - the superstar!!!
My team and I have worked with Nikki on many occasions!! She is super smart, fun, efficient, creative to work with (every single words that I have used here are definitely the EXACT word to describe her).
Once she set her ...
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Nov 03,2017
Nov 03,2017
1
people found
this helpful
this helpful
I have worked with Nikki over the last year to host their Metro Village charity events and to build relationships within the local community. Her professionalism and knowledge make her an asset to the team and I have really enjoyed working with her across multiple ...
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Nov 03,2017
Nov 03,2017
1
people found
this helpful
this helpful
I have worked with Nikki for over a year now she is an amazing person and she as helped so much with our school thank you for all your help x...
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Nov 02,2017
Nov 02,2017
1
people found
this helpful
this helpful
I approached Nikki and Metro Village regarding a work experience placement and we have been working alongside the company ever since. Working with Metro Village is easy. The children that attend our school (Ian Mikardo) can at times be challenging but Metro Village have always ...
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Comment on agent fees
Good
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Nov 02,2017
Nov 02,2017
1
people found
this helpful
this helpful
very fast response from Terry all the time, once flat on his hand, will be rent out within days, always keep me updated, excellent service....
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Comment on agent fees
very fast response from Terry all the time, once flat on his hand, will be rent out within days, always keep me updated, excellent service.
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Nov 02,2017
Nov 02,2017
2
people found
this helpful
this helpful
David and the Metro Village team were all very friendly, helpful and efficient at finding me and my partner a flat that met all of our requirements. Nice work!...
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Comment on agent fees
Good
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Nov 03, 2017
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(1)
Thank you for you kind words Stefan!
I'm glad we were able to help you find what you were looking for. ...
Oct 19,2017
Oct 19,2017
1
people found
this helpful
this helpful
I've just started investing in UK properties recently, and have chosen Metro Village as an agent for my first apartment. They surely did not disappoint. Terence Crowder, my agent, has been extremely helpful and absolutely pleasant to work with. Very effective communication!...
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Comment on agent fees
Very reasonable
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Oct 04,2017
Oct 04,2017
1
people found
this helpful
this helpful
I have been using Metro Village for the past 4 years to manage my Maple Quays flat since its completion in 2013, which they also helped me to do, being based overseas.
They have looked after my property very well during that time and always found me ...
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Comment on agent fees
Fair
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May 10,2017
May 10,2017
6
people found
this helpful
this helpful
After my wife checked out from the property, we didn't hear anything from Metro Village / the landlord (the landlord is the founder of Metro Village Yuet Ching TANG) until we asked them for the check out report. They wanted to deduct more than 1600 pounds from ...
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Sep 07, 2017
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Hi Y Wu, Metro Village are very sorry you feel you have been mistreated as this is never our intention and as you mention in an email you sent to our Property Manager, Jorge Portillo, on 10th May 2017, Metro Village have a good reputation, and we do of course pride ourselves on this. The professional clean at the end of the tenancy is agreed at the beginning of your tenancy, whether the new occupier then cleans the property (again) is down to them, but all of the properties occupied by Metro Vil ...
Aug 14,2016
Aug 14,2016
0
people found
this helpful
this helpful
Daniel is a very pleasant and explanative agent. We appreciated our viewings with him. We would recommend this agent. Mathilde & Antoine...
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Aug 15, 2016
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Thank you very much for you review Mathilde & Antoine ...
Jun 16,2016
Jun 16,2016
2
people found
this helpful
this helpful
Thank you Metro Village for helping us with the purchase of our flat in Maple Quays. Buying a new home is never stress free but on this occasion Chezney's help was invaluable! The attention and support that Chezney provided were second to none; he reassured ...
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Jan 26,2016
Jan 26,2016
2
people found
this helpful
this helpful
David is an exceptional person, he is always willing to help you to make the most out of your experience with Metro Village. Any question, any problem, he always gets it sorted fast.
I really recommend David and Metro Village as Letting Agency....
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Jan 15,2016
Jan 15,2016
7
people found
this helpful
this helpful
Held my girl friend's deposit for HALF A YEAR. Never replies emails, wrote a formal complaint letter to chase the deposit, never replies, had to make a complaint to TPO / small claim court in order to get my girl friend's deposit back. (They refund the ...
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Comment on agent fees
Bad, did not do their jobs properly at all.
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Sep 08,2015
Sep 08,2015
2
people found
this helpful
this helpful
I have been renting a property for more than 2 years in SE16 through Metro Village. David has been an outstanding letting manager, supporting us from the beginning of the tenancy until the very end, promptly resolving any issue arising with professionalism and courtesy.
The whole ...
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Jun 16,2015
Jun 16,2015
4
people found
this helpful
this helpful
Roxxane was great, throughout the whole process she was very helpful and always kept a tight feedback loop. We manage to get the property that we wanted at the perfect timing for us....
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May 20,2015
May 20,2015
5
people found
this helpful
this helpful
Having burnt my fingers with one of the big estate agents in the area, I eventually sold our property through Metro Village. They were in contrast a lot more responsive, diligent and generally helpful in every way. I would strongly advise anyone looking for an ...
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Comment on agent fees
In contrast to the other agents in the area, Metro Village were the cheapest.
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May 20, 2015
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Good Afternoon David and Ling,
Thank you for your kind words and it has been such a pleasure to be your agent throughout the whole process.
We wish you all the best in going in to your new home and we will miss you all walking past the office to and from work.
And we are very happy that you found our service helpful and found us excellent while providing good value ...
May 05,2015
May 05,2015
5
people found
this helpful
this helpful
Nicola was excellent throughout what was quite a time-pressured transaction, and ensured that both sides were kept updated and on track at all times. I would highly recommend both her and the Metro team in general....
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May 20, 2015
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Thank you for your lovely comments and we all hope you are very happy in your new home.
Look forward to bumping in to you in our local shops. ...
Apr 10,2015
Apr 10,2015
4
people found
this helpful
this helpful
Roxanne and the team at Metro Village did an excellent job on getting us smoothly into our new home and we instantly felt settled under their professional guidance. If I could picked two words to describe my dealings with Metro Village they would be friendly ...
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Jan 15,2015
Jan 15,2015
6
people found
this helpful
this helpful
She understood my requirements and narrowed down my search. That sped things up and I was pleased with the property shown. I will definitely use their service again....
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Jan 13,2015
Jan 13,2015
7
people found
this helpful
this helpful
Nicola was great to work with and facilitated a stress free transaction, making life a lot easier from the Conveyancing perspective, which is a breath of fresh air for Solicitors like myself....
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Jan 14, 2015
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It was also a pleasure dealing with you as well Andrea thank you so much for helping the sale go through so swiftly and quickly.
I would also recommend you to any buyers/sellers that need a solicitor because you are one of the best I have come across and always willing to take the time and update me when I asked.
Thank you once again your comments are lovely. ...
Jan 12,2015
Jan 12,2015
6
people found
this helpful
this helpful
I cannot recommend Nicola enough - she is quite simply the most fantastic agent and I would not have been able to purchase my lovely property without her! Having dealt with many agents in my quest for a home, she quite simply stands out by ...
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Nov 20,2014
Nov 20,2014
7
people found
this helpful
this helpful
Thank you so much for everything Ching and her team, I would definitely recommend Metro Village, the service was professional and friendly, they assisted us in finding a tenant amazingly quick and made the process smooth, they were also very helpful in clarifying things, I ...
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Nov 11,2014
Nov 11,2014
5
people found
this helpful
this helpful
I am in one of Metro Village's rental properties and have been severely let down by them and their property management. On moving in and signing the contract we were assured that all problems would be sorted out within seven days of the report being ...
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What agent could do to change your mind?
They would not be able to change my mind now, I would not use them again.Attached Filesnbsp;
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Jan 23, 2015
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We are very sorry to hear that you experienced difficulties contacting your landlord to get the issues you were having sorted out. As Metro Village do not manage the property in question, we were unfortunately not able to act directly to rectify the problems raised. We understand that better lines of communications have now been opened with your landlord, which has resulted in all of the outstanding issues being dealt with, and all more recent issues being resolved in a timely manner. We hope th ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure – Metro Village Limited
At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future.
All complaints must be given in writing to the following address/es:
[email protected]
Metro Village Limited
Toronto House
Surrey Quays Road
London
SE16 7AJ
What is a Complaint?
A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd.
What are the time limits?
1. Acknowledge in writing receipt of complaint within five working days of receipt.
2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of
3. Final response within four weeks of receipt.
Who is responsible for resolving complaints?
We are responsible for investigating and resolving any complaint about services provided by us.
We will ensure that the problem is resolved quickly and with as much client satisfaction as possible.
What will happen when we receive a complaint?
We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued.
On receipt of your complaint we will:
Record the complaint on our records
Ensure the complaint is dealt with by a member of staff that is suitably trained.
Provide the client with a further copy of our complaints handling procedure
Notify the client of the outcome of our investigation
Our Response
If we are unable to resolve the complaint within two weeks, we will again write to the client explaining the reason for the delay and let them know when we expect to be able to send them a final response. We will also keep you advised.
Final Response
A Final response will be sent in writing to the complainant
Last updated at 1:25 PM 22/09/2022 by Mercy
At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future.
All complaints must be given in writing to the following address/es:
[email protected]
Metro Village Limited
Toronto House
Surrey Quays Road
London
SE16 7AJ
What is a Complaint?
A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd.
What are the time limits?
1. Acknowledge in writing receipt of complaint within five working days of receipt.
2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of
3. Final response within four weeks of receipt.
Who is responsible for resolving complaints?
We are responsible for investigating and resolving any complaint about services provided by us.
We will ensure that the problem is resolved quickly and with as much client satisfaction as possible.
What will happen when we receive a complaint?
We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued.
On receipt of your complaint we will:
Record the complaint on our records
Ensure the complaint is dealt with by a member of staff that is suitably trained.
Provide the client with a further copy of our complaints handling procedure
Notify the client of the outcome of our investigation
Our Response
If we are unable to resolve the complaint within two weeks, we will again write to the client explaining the reason for the delay and let them know when we expect to be able to send them a final response. We will also keep you advised.
Final Response
A Final response will be sent in writing to the complainant
