Martyn Gerrard
2.7/5, 90 reviews
43% recommended
71% sales valuation accuracy
80% sales fee satisfaction
Buying or Selling a home can often be a daunting and frustrating task.At Martyn Gerrard we work hard to make this easier, and aim to guide you along the simplest path. show more Buying or Selling a home can often be a daunting and frustrating task.
At Martyn Gerrard we work hard to make this easier, and aim to guide you along the simplest path.

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Latest Reviews

 View all Reviews 90
24th Oct 2024
reviewed by 'Sam Thompson'
“The worst property management / lettings company in the city. Stay as far away from them as you can....”
2nd Aug 2024
reviewed by 'Ben'
“Horrible experience having to deal with this company. Their contractors for one of their buildings have damaged our property, and ......”
4th Mar 2024
reviewed by 'Sangita Anand'
“I had made an appointment with Mamun for 3.30pm to arrange a viewing of my property.He called ten minutes ......”
7th Jan 2024
reviewed by 'Orly'
“A company of crooks. Completely dishonest. They are charging ridiculous fees without informing you in advance and rely on small ......”
1st Dec 2023
reviewed by 'dwight Navaratnam'
“Afina was our sales agent who was selling our house. She was able to convince the buyer to buy our ......”
21st Apr 2023
reviewed by 'JPXS'
“Had a great experience of selling my flat with the Crouch End Branch, specifically James M. James was thorough, communicated ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 71% 80% £372,000 £1,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 6 14 22 9 6 8 1 4 16
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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Martyn Gerrard Branches (view all 14)
Barnet, EN5
Head Office, N3
Hendon, NW4
London, N10
London, N12
London, N2
London, N2
London, N3

“Charlie was very upfront with us about the fees courteous ......”

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Jul 05,2017
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Charlie
By: 'anonymous'
Jul 05,2017
0 people found
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Charlie was very upfront with us about the fees courteous and straightforward, and Andrew was very accomodating to our situation. I have no complains about them or their behaviour. They seemed genuinely as surprised as us about the scaffolding, not sure if they are just ...
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Comment on agent fees
They seemed reasonable
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“We use Martyn Gerrard to manage our rental property. Our ......”

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Mar 13,2017
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By: 'LVB'
Mar 13,2017
14 people found
this helpful
We use Martyn Gerrard to manage our rental property. Our tenants and the experience we have with them has been poor to date. The initial contract for our tenants was only signed by both parties 5 weeks after the tenants moved in. Martyn Gerrard do nothing ...
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Comment on agent fees
Bad
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“Oh dear: a chapter of disasters; starting with Anna calling ......”

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Feb 16,2017
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By: 'NNA'
Feb 16,2017
19 people found
this helpful
Oh dear: a chapter of disasters; starting with Anna calling in sick half an hour before the viewing time (bacon saved on this occasion by Lauren coming to the rescue), continuing through inadequate floor plans (no dimensions; not added even after we pointed this out) ...
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“Like many others on here, awful experience as a tenant. ......”

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Feb 08,2017
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By: 'JW'
Feb 08,2017
14 people found
this helpful
Like many others on here, awful experience as a tenant. Unhelpful, they simply do not care. Nothing is their responsibility. Now having a battle to get deposit back. Thankfully have found a new landlord who value me better than this sorry experience....
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“Sorry to say I have contacted the ombudsman about the ......”

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Jan 31,2017
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By: 'Swindonnicki'
Jan 31,2017
10 people found
this helpful
Sorry to say I have contacted the ombudsman about the poor service and lack of communication within this company. They do not deal with issues unless you harass them. Diana who is my management contact is quick to say she communicates all the time, in ...
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Comment on agent fees
Fees were acceptable, but one you have signed on the dotted line that's it
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“I had to requeste a warrant to have my deposit ......”

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Jan 24,2017
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Orlando
By: 'Matteo'
Jan 24,2017
20 people found
this helpful
I had to requeste a warrant to have my deposit back. They ask for money then you wont get flat and deposit back! Stay away!...
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“Like a previous reviewer I was told by Ryan the ......”

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May 09,2016
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Ryan
By: 'Chris'
May 09,2016
14 people found
this helpful
Like a previous reviewer I was told by Ryan the flat was unfurnished when in fact it was not. I now have to live in a property with 2 sets of everywhere as I have no where to store my stuff, and I won't sell mine. ...
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What agent could do to change your mind?
They were standard
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Comment on agent fees
They were standard
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By: alireza nazarian
May 23, 2019
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They really proper thieves. don't pay any penny as a holding deposit.they take the money and no refund back and they say credit score rejected you and they put the money in their pocket,,horribel just tell lies ...

“A big thank you to Rachel and the team at ......”

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Apr 01,2016
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Rachel
By: 'GrahamW'
Apr 01,2016
0 people found
this helpful
A big thank you to Rachel and the team at Martyn Gerrard in Barnet for making the sale of my house so straightforward. From the beginning we had genuine viewings conducted in a friendly relaxed manner with the utmost professionalism. Rachel came prepared to answer ...
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Comment on agent fees
Very reasonable
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“terrible estate agentI have been in London 14 years and I ......”

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Jan 22,2016
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By: 'Tania'
Jan 22,2016
12 people found
this helpful
terrible estate agent I have been in London 14 years and I have never ever had issues with agency I was actually considered the perfect tenant but with this guys was impossible have any kind of service! terrible I would not recommend it to anyone!...
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Comment on agent fees
they just after any possible way to steel money
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“I chose Martyn Gerard Finchley Central as that is the ......”

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Jul 24,2015
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Paul
By: 'Jana'
Jul 24,2015
0 people found
this helpful
I chose Martyn Gerard Finchley Central as that is the location of my property and as they are an old established firm in Finchley Central. I had become very disillusioned with my previous Real Estate agent. I have nothing but praise for Martyn Gerard and ...
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“Andrew was the first estate agent that wasn't too pushy ......”

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Jul 10,2015
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Andrew
By: 'JoB'
Jul 10,2015
0 people found
this helpful
Andrew was the first estate agent that wasn't too pushy or trying to do a hard sell. He was very friendly and has a nice calm manner. We knew within 10 minutes of meeting him that we wanted to go with Martyn Gerrard for letting out ...
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“I was looking for a property to rent in East ......”

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Jun 17,2015
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Ryan
By: 'Sophie'
Jun 17,2015
0 people found
this helpful
I was looking for a property to rent in East Finchley, as a first home for my partner and I. I was immediately impressed with the friendly and professional attitude of Ryan. He knew exactly what we were looking for and helped us with lots ...
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“I have very bad experience while dealing with them. They ......”

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Jun 16,2015
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By: 'Honestlondoncritic'
Jun 16,2015
11 people found
this helpful
I have very bad experience while dealing with them. They will charge you penalty fees if you leave property early even if there is brekage clause in contract. Very rude while talking on the phone and will talk to you in upper pitch if you ...
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“I'd consider another estate agent if possibleIssue 1.After looking at ......”

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Jun 15,2015
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Ryan
By: 'unhappy'
Jun 15,2015
10 people found
this helpful
I'd consider another estate agent if possible Issue 1. After looking at the property, I confirmed with Ryan what would be included with the property and what was not. I was quite surprised to move in and see extra furniture, the storage cupboard filled with the ...
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What agent could do to change your mind?
been honest and truthful. oh and give notice to enter the property
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By: ali
Mar 02, 2018
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i never forget such a rubbish company.they have shown me a house to rent .they check my credit record first and they said we are happy to give it you .they insist to get holding deposit and they said it refundable .but when they got the money they denied every thing they promised,they are grope of thieves. they stolen my money in day light.they are rubbish company i have ever seen.never trust themmmmm ...

“I phone Martyn Gerrard - Whetstone on 23/3/15 to enquire about ......”

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Mar 25,2015
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Martin
By: 'Mike'
Mar 25,2015
16 people found
this helpful
I phone Martyn Gerrard - Whetstone on 23/3/15 to enquire about a property that was being marketed for rental and added on few days ago on the right move website. The phone was answered by a gentleman who said to me he was in the sales ...
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“Before we bought our first home, we thought that the ......”

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Jan 15,2015
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Tom
By: 'Sarah'
Jan 15,2015
0 people found
this helpful
Before we bought our first home, we thought that the process was going to be an absolute nightmare. We had heard horror stories about terrible, rude estate agents, inflated markets and crazy bidding wars, and were dreading the whole ordeal! Until we met Tom Sexton ...
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“I recently went through the nightmare of selling my property ......”

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Dec 05,2014
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Anthony
By: 'Kentishtowner'
Dec 05,2014
14 people found
this helpful
I recently went through the nightmare of selling my property through Martyn Gerrard in Kentish Town. Anthony Wilkinson-Denny was my main contact. Very little feedback from any viewings, overvalued my property just to get it on the market, not one phone call/email to keep ...
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Comment on agent fees
Above average and certainly not good value for money.
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“The whole process has been a misleading one, the agent ......”

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Sep 24,2014
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By: 'anonymous'
Sep 24,2014
17 people found
this helpful
The whole process has been a misleading one, the agent didn't gave me sufficient information beforehand, regarding the terms, neither the pre contract has been sent to me the day before i sign it, which is what i have requested, ONLY after i have signed ...
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“"I felt" the whole property buying/viewing process was very ......”

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Apr 11,2014
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By: 'Angela'
Apr 11,2014
12 people found
this helpful
"I felt" the whole property buying/viewing process was very biased towards pre-selected buyers and even having submit the highest bid, my offer was not forwarded to the seller/vendor. The whole process was manipulative "*", wasting completely my time. I "felt"t this agency lacks ...
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What agent could do to change your mind?
Follow the professional conduct which is expected from an reputable agency.
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“They did manage to sell my property to a cash ......”

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Jul 17,2013
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By: 'first'
Jul 17,2013
9 people found
this helpful
They did manage to sell my property to a cash purchaser, but offered no guidance or support in buying, even when all they had to do was tell other agents what a good purchaser I was, in one case an agent next door to their ...
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What agent could do to change your mind?
I expected them to show an interest in setting up a chain with me at the bottom. I expected them to offer my flat to someone on their waiting list, to move forward slowly They relied only in the Internet portals then had 6 people in in one day..one offering, but apparently no one else. The presentation of the offer lacked gravitas, in part because the staff are too young.. I needed to find some where to move to..the cash purchaser was good, but in a hurry, and in today's market a first time buyer wold have been a better bet given the difficulty in finding somewhere to go to wrong buyer, poorly managed, by young staff who are in it for a quick kill with no idea of service..
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“We interviewed 3 agents. Winkworths and MG came up with the ......”

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Mar 20,2013
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By: 'David'
Mar 20,2013
0 people found
this helpful
We interviewed 3 agents. Winkworths and MG came up with the same valuation, but MG had sold two flats in the block recently. Bairstow Eves quoted £20k more and wanted £300 marketing fee up front. MG suggested we ask for £X30k in hope of getting £X25...
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“Communication was excellent even when there was negative feedback. They ......”

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Mar 01,2013
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By: 'Lesley'
Mar 01,2013
0 people found
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Communication was excellent even when there was negative feedback. They were honest and open all the way through the sales process. They did what they said they would do. I have no hesitation in recommending them to other Vendors....
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“I found them enthusiastically caring and exceptionally professional. I also ......”

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Feb 23,2013
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By: 'Farhad'
Feb 23,2013
0 people found
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I found them enthusiastically caring and exceptionally professional. I also would like to thank them to be kind enough to stay focused till the end. I definitely recommend them to all my friends and associates because I am sure they would do the same for ...
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“There is one thing that my wife and I found ......”

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Feb 22,2013
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By: 'MoveToLondon'
Feb 22,2013
0 people found
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There is one thing that my wife and I found extremely irritating, though this applies to all estate agents we met and not just to Martyn Gerrard: We think agents should provide basic information about properties, most importantly the price per square metre (or foot, ...
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“Serge was a very approachable and professional estate agent with ......”

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Feb 22,2013
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Serge
By: 'A.K.'
Feb 22,2013
0 people found
this helpful
Serge was a very approachable and professional estate agent with good attention to detail. He kept us informed throughout the process, including through some inevitable bumps along the way. We are very grateful for finding us such a lovely house after a very long search!...
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“Very professional agency offering properties advertised exclusively through them (sole ......”

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Feb 21,2013
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Serge
By: 'Rea'
Feb 21,2013
0 people found
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Very professional agency offering properties advertised exclusively through them (sole agents) and this made all the difference in our purchasing experience (i.e. we avoided unnecessary stress caused by other agents'/buyers' interference). Agents willing to help us in any way possible during the conveyance ...
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“During the purchase of my property, all my dealings with ......”

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Feb 21,2013
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Serge
By: 'Carole'
Feb 21,2013
0 people found
this helpful
During the purchase of my property, all my dealings with the staff, primarily Serge, were helpful and efficient. I appreciated the advice given to me and the negotiations undertaken on my behalf. I would certainly recommend Martyn Gerrard....
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“i have contacted this office to find a 3 bedroom house ......”

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Feb 05,2013
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jattin
By: 'Kl'
Feb 05,2013
11 people found
this helpful
i have contacted this office to find a 3 bedroom house in mill hill to rent with the budget of £1700 PCM, the staff i met at the time instead working for tenant and landlord just giving all service he can to landlord just to open the ...
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What agent could do to change your mind?
what ever mistak been made in this sales put it right. the game that been played to make me pay much more that what i suppose to be paid putted right. so i dont think so its being possible.
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“Very good service....”

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Feb 25,2008
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By: 'Nikolay'
Feb 25,2008
0 people found
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Very good service....
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“...”

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Feb 01,2008
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By: 'jm'
Feb 01,2008
10 people found
this helpful
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Martyn Gerrard

Regional Awards won by Martyn Gerrard

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