Martin & Co
4.1/5, 3791 reviews
76% recommended
93% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 3791
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Merlin'
“Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He ......”
21st Nov 2024
reviewed by 'Hassan'
“Excellent service from start to finish! The team was professional, responsive, and made the entire letting process seamless. Highly recommended ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 91% 86% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
870 133 1555 647 214 8 118 9 106 131
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS SAL SAGEagent Relocation Agent Network
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
13 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
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“The most professional lettings agency by some margin...”

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May 19,2023
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
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“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
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“The team are all exceptionally Knowledgeable ......”

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May 01,2023
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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Featured Review
a

“Everything we needed and more...”

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Dec 21,2022
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Ian
By: 'Merlin'
Dec 21,2022
2 people found
this helpful
Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He understood our situation and gave us brilliant advice on the market and what we needed to do. We had two other agents out (and one ...
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By: Ian Springell
Dec 21, 2022
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Hi Merlin, Thank you for your kind words, it was a pleasure to help you understand the current market and I am always here if you need to speak to me. I am confident when you are ready we will get you a great price from a great buyer. ...

“Due to my nomadic tendencies I have used my fair ......”

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Aug 11,2012
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Matthew
By: 'Ellie-May'
Aug 11,2012
3 people found
this helpful
Due to my nomadic tendencies I have used my fair share of estate agents over the past 3 years and I can honestly say that none of them prior to Martin and co have been as helpful and efficient. I am a tenant with them who ...
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By: Matthew @ Martin & Co
Aug 13, 2012
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Thank you Ellie-May. Matthew. ...

“We recently rented a property through Martin & Co Chichester and ......”

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Aug 08,2012
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Matthew
By: 'Peter'
Aug 08,2012
4 people found
this helpful
We recently rented a property through Martin & Co Chichester and would like to write this review to say 'Thank you' for everything the staff have done for us. We are relocating to Chichester with work and made several enquiries to view properties over the weekend. ...
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By: Matthew @ Martin & Co
Aug 09, 2012
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Thank you Peter. All the very best, Matthew. ...

“In line with many (although not all) agents in Glasgow, ......”

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Aug 07,2012
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By: 'Floopy42'
Aug 07,2012
5 people found
this helpful
In line with many (although not all) agents in Glasgow, Martin & Co were very little help in the first instance in helping myself and my partner find suitable property for viewing in the first instance. Our requirements were quite specific and easy to interpret with ...
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What agent could do to change your mind?
Treating tenants like customers rather than dirt is likely to secure your clients the best customers.
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“I am not usually one for writing reviews although Martin & ......”

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Aug 02,2012
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By: 'jaynes'
Aug 02,2012
5 people found
this helpful
I am not usually one for writing reviews although Martin & Co on Liverpool road have been so terrible that i feel others should know NEVER to rent with this company! Initially when we were looking they couldn't do enough to help but when they got ...
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What agent could do to change your mind?
1. Been reasonable 2. Been helpful 3. Resolved any query or problem with the Apt within the tennancy or within a reasonalble time frame ie for the leak a day - not 2 weeks 4. Been competent in their procedures when passing details on to third parites
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“We were misinformed and had problems with this estate agent ......”

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Jul 25,2012
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By: 'Ray'
Jul 25,2012
7 people found
this helpful
We were misinformed and had problems with this estate agent from day one. When signing the Contracts, we were told that the water bills were included (by Mike). A year later, after a letter from the water company threatening to cut us off, we asked ...
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What agent could do to change your mind?
They could have told the truth, answered calls and emails. They need to conduct their business with a different attitude, focused on helping their tenants with better customer service.
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By: Niccy
Aug 08, 2012
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I also have found Mike and Kelly to be especially rude as you say. We find that the phones are never answered as well and when you leave a message for a call back they never ever do. Must have left over 10 messages with not a single reply! ...

“After renting for the last ten years, Martin & Co stand ......”

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Jul 23,2012
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By: 'Niccy'
Jul 23,2012
6 people found
this helpful
After renting for the last ten years, Martin & Co stand out as being the WORST letting agent I have ever dealt with. It's a very long story of what has happened but they have never been helpful, it has taken three months to get repairs ...
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What agent could do to change your mind?
There is nothing that Martin & Co can do to change our opinion on them. They have failed so miserably so many times in so many areas that we have to laugh. If not, we would cry. Its amazing that people like this are allowed to run a letting agency unsupervised.
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By: Jones
Nov 22, 2012
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Interesting comment from 'Kell'oggs ...

“Martin & Co treated us so unprofessionally.We moved into one ......”

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Jul 16,2012
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By: 'bravo2zero94'
Jul 16,2012
4 people found
this helpful
Martin & Co treated us so unprofessionally. We moved into one of their properties and within a week we recieved a letter asking us if there were any maintenance that needed doing. We wrote to them with a list of problems and one of the maintenace ...
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“Martin & Co are without doubt the worst lettings agent I ......”

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Jul 16,2012
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By: 'DO'
Jul 16,2012
2 people found
this helpful
Martin & Co are without doubt the worst lettings agent I have ever have displeasure of dealing with. Having rented for 15 years, I have extensive experience of being a tenant and have found most of the lettings agents and private landlords we have dealt with to ...
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“one of the most discusting companys i have ever had ......”

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Jul 13,2012
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By: 'former'
Jul 13,2012
9 people found
this helpful
one of the most discusting companys i have ever had to deal with. telephone calls are delt with in such a way that agents seems to block any kind of answer to a simple question with "ill get back to you" which obviously never happens, ...
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“Firstly the main major issue is the poor communication between ......”

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Jul 12,2012
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By: 'James'
Jul 12,2012
6 people found
this helpful
Firstly the main major issue is the poor communication between the tenants and the company. The staff are rude arrogant and as soon as they have obtained your money (deposit) they don't like to deal with you. If you challenge anything which they have said ...
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“Where to begin with this make shift estate agents.We ......”

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Jul 10,2012
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Julie
By: 'HadEnough'
Jul 10,2012
3 people found
this helpful
Where to begin with this make shift estate agents. We started looking for properties somewhat cheaper than the £1050 per month rent we were currently paying. We decided our budget would be around £750 and started looking for places. We arranged a viewing with Martin & Co for ...
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What agent could do to change your mind?
Nothing - the staff at this office are incompetent of providing anything other than ridiculous customer service.
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By: Robyn
Jul 11, 2012
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Little bit scared as Matt Binns showed us around our property on Saturday and told us exactly the same thing about Being able to take out the tenancy and have an extra set of keys.... We paid the fee on Saturday and now I'm a little worried. ...

“I have been a landlord for years and have always ......”

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Jul 10,2012
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By: 'Very'
Jul 10,2012
0 people found
this helpful
I have been a landlord for years and have always managed my own portfolio and had both good and bad tenants in my time but it all got a bit much so I decided to have a look around at some Letting agents. I had ...
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By: WillGentle
Aug 21, 2013
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Thanks for your comments. Always nice to hear! ...

“Terrible Customer Service - No one ever phones back - ......”

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Jul 09,2012
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By: 'David'
Jul 09,2012
5 people found
this helpful
Terrible Customer Service - No one ever phones back - Phoned and asked for Manager Mark Bowland He never answers calls and never returns calls, always seems to be on phone whenever I'v phoned to complain. The work in getting a tennant and checking there ...
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By: Brassed Off
Sep 02, 2012
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I had exactly the same problems. Mark never responded to my questions in e-mails when I had a complaint. I also had a tenant on HB who didn't pay rent on time, or sometimes at all. They have been reported to the Property Ombudsman due to all the problems they caused, and we are just waiting for the outcome. We probably wouldn't have bothered, but after talking to people they all know someone who used them and had problems, so they had taken them to the Ombudsman, and won, and their problems we ...

“Dear Sir/Madam, I am writing this to make people ......”

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Jul 04,2012
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By: 'Disgruntled'
Jul 04,2012
10 people found
this helpful
Dear Sir/Madam, I am writing this to make people aware of some of the pitfalls that can be experienced when being a tenant, and also to highlight the inflexibility of this particular letting agent. We had been a tenant in this particular property for ...
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What agent could do to change your mind?
Martin & co, could have waived the early contract release fee and been more reasonable and considerate to deal with and also Tailor Made Inventories could have been more reasonable with their check out report.
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“These people expect the rent to be paid on the ......”

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Jul 02,2012
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By: 'dk18670'
Jul 02,2012
4 people found
this helpful
These people expect the rent to be paid on the dot every month without any tolerance for 1 working day. If they don't receive it then they start hassling you SEVERAL times a day chasing the rent payment. Someone should explain to them that rent does ...
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What agent could do to change your mind?
Totally inept!
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By: Es_la
Mar 10, 2013
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Totally agree your point! These people probably never been to university and have no idea how student loan works. They would not give you one single extra day and charge you ridiculous amount of money if your payment was delayed. Firstly, they fine you with a "late penalty charge" of 30 pounds, then they charge you 15 pounds each for EVERY call and letter they sent to you in addition to the 2 pounds you'll be paying them per day after the payment day. They value money more than anything, have ab ...

“The service I have received is shocking. Do not use ......”

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Jul 02,2012
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By: 'Lee'
Jul 02,2012
5 people found
this helpful
The service I have received is shocking. Do not use this agency!!The only thing this agent is good at is taking your money. The apartment I rented was not ready for me to move in even though it had been agreed upon 4 weeks previous. ...
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What agent could do to change your mind?
Do their job
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By: Lee
Jul 02, 2012
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After contacting the agents once again and expressing my annoyance with ongoing issues they are being more co-operative. Some of the issues have been resolved and I feel that they are taking me more seriously. The flat is in a nice area and we would be happy to stay there it has just been annoying that moving in has not gone as smoothly as we had wished. ...

“This was the first time I'd let my property I ......”

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Jun 25,2012
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By: 'Not'
Jun 25,2012
6 people found
this helpful
This was the first time I'd let my property I expected the letting agent to properly check references, carry out routine inspections and keep me updated on anything. Sadly, they never get back with answers in a suitable timescale or with any suitable answer. Emails ...
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By: *
Jan 08, 2013
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We are sorry to learn that we have had an unhappy client and would have hoped they could have raised their concerns with us directly rather than anonymously via this web-site. We are always here, visible, approachable and accountable. Firstly, we are members of ARLA, the Ombudsman scheme for Letting Agents and the Safe Agent Scheme all of which are voluntary. The Ombudsman Scheme provides for financial redress in the event of a complaint, so we evidently take our responsibilities as a profes ...

“We had a viewing set up for Wednesday morning after ......”

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Jun 22,2012
Minithumbdown
By: 'Linstead'
Jun 22,2012
5 people found
this helpful
We had a viewing set up for Wednesday morning after the bank holiday and we live in London and are planning to move to Hertford, Hertfordshire. We took the day off work and were on route to view at 9.30am, the agent John called to ...
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What agent could do to change your mind?
Done his job properly
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By: martin and co
Jan 16, 2013
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We had an appointment booked in with the prospective tenants i was waiting outside the property , it was arranged and confirmed by the landlord that they would meet us at the property as they wanted to meet the new tenants the landlord never turned up to the viewing on time and they had the keys in order for us to gain access. We called the tenants we had an appointment with and informed them that the landlord had issues getting to the property and that he was going to be 1 hour late , i infor ...

“I booked to view a property with this letting agent. ......”

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Jun 13,2012
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By: 'KH'
Jun 13,2012
3 people found
this helpful
I booked to view a property with this letting agent. They were disappointing from the off as i was contacted 20 minutes prior to my viewing saying the viewing had been cancelled. After saying they would be in touch to arrange another viewing, but failing to ...
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“Put some property with Martin and Co in Shirley, Southampton. ......”

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Jun 08,2012
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By: 'meeeeeeeeeeeeeeeeeeee'
Jun 08,2012
3 people found
this helpful
Put some property with Martin and Co in Shirley, Southampton. I noticed some rent was missing from a property that was actually due several months previous. When I queried it they quickly handed me a cheque for the missing rent. I also noticed they had ...
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What agent could do to change your mind?
There is nothing they could do to change the way I feel.
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“Having spoken to a my best friend - who has ......”

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Jun 06,2012
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By: 'Shockingly-Amazed!'
Jun 06,2012
4 people found
this helpful
Having spoken to a my best friend - who has rented with a few letting agents in the past. It appears that out of them all Martin & Co are one of the most expensive with appalling charges, for this, that and the other! My friend(...
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“I wouild like to write this review to thank Jamie ......”

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Jun 01,2012
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jamie
By: 'Jamie'
Jun 01,2012
0 people found
this helpful
I wouild like to write this review to thank Jamie in paticular. Myself and friend are looking for accomadation, we had a couple of experience of other shall we say sharks. We stepped into the office and straight away at ease Jamie asked what we ...
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“Jamie at Martin and Co. was an absolute pleasure to ......”

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May 30,2012
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jamie
By: 'Andrea'
May 30,2012
2 people found
this helpful
Jamie at Martin and Co. was an absolute pleasure to deal with. He was invaluable in my recent flat hunt, responding quickly to my frequent emails, often staying late after work to take me on viewings at very short notice. He was friendly, approachable, knowledgeable ...
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“I found the staff at Martin & Co Tooley St branch ......”

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May 29,2012
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By: 'Peter'
May 29,2012
2 people found
this helpful
I found the staff at Martin & Co Tooley St branch to be very helpful, professional and efficient. The turn around time on securing our rental property was quick and painless. I highly recommend their services....
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“I rented a property from Martin and Co before reading ......”

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May 27,2012
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By: 'RubyTwo'
May 27,2012
5 people found
this helpful
I rented a property from Martin and Co before reading the reviews. My friend responded in such shock when I was discussing my new tenancy that I immediately went online and came to this web site. From that moment on I was really paranoid. All ...
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“I leased a property from Martin & Co in Aberdeen and ......”

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May 20,2012
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By: 'Turtle'
May 20,2012
5 people found
this helpful
I leased a property from Martin & Co in Aberdeen and I was far from impressed. When I took up lease I found out the flat had not been cleaned properly and the kitchen was filthy with food deposits and grease everywhere. The washing machine didn't ...
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What agent could do to change your mind?
Communicated
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“We rented for a year through Martin and Co with ......”

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May 15,2012
Minithumbdown
By: 'bigmissnaughty'
May 15,2012
7 people found
this helpful
We rented for a year through Martin and Co with constant problems. We began with an excellent contract agreement and thought we'd been really lucky. The promise to put fitted curtains in our flat turned into the biggest ordeal EVER. We ended up waiting over 3 ...
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By: Jpat
Jun 22, 2012
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You must have broken your tenancy agreement to have paid to leave? Surely it's common sense you can't get your friends to move in and get your deposit back in one go? Did your friends have to wait until you had done an inventory for damages before they could move?! Sounds pretty normal to me? ...

“Martin and Co. were very professional and helpful when assisting ......”

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May 14,2012
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By: 'Mr.'
May 14,2012
3 people found
this helpful
Martin and Co. were very professional and helpful when assisting in my rental of a new flat. They responded to Email and telephone contact promptly and made a special effort to assist in facilitating my move at short notice after a previous arrangement (with another ...
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“Martin and co were extremely efficient and reliable, with a ......”

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May 12,2012
Minithumbup
By: 'D.Patel'
May 12,2012
2 people found
this helpful
Martin and co were extremely efficient and reliable, with a fantastic response to both phone and email. They managed to find us a tenant quickly, and at times went above and beyond that expected to help us resolve a few difficult issues that came up. ...
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“All I can say is that I had a property ......”

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May 10,2012
Minithumbup
By: 'small'
May 10,2012
3 people found
this helpful
All I can say is that I had a property on the Borough Road to let with Field & Son for about 6 weeks and nothing at all happened; after an enquiry with this lot I had a short tenancy offered in a matter of days, which ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8



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