Martin & Co
4.1/5, 3791 reviews
76% recommended
93% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 3791
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Merlin'
“Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He ......”
22nd Nov 2024
reviewed by 'Silk & Cedar Properties Ltd'
“I contacted Martin & Co to get information about management fees etc on my first rental property and I have been ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 91% 86% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
870 133 1555 647 214 8 118 9 107 131
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS SAL SAGEagent Relocation Agent Network
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
Minithumbup
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
13 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
a

“The most professional lettings agency by some margin...”

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May 19,2023
Minithumbup
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
a

“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
Minithumbup
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
a

“The team are all exceptionally Knowledgeable ......”

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May 01,2023
Minithumbup
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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Featured Review
a

“Everything we needed and more...”

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Dec 21,2022
Minithumbup
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Ian
By: 'Merlin'
Dec 21,2022
2 people found
this helpful
Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He understood our situation and gave us brilliant advice on the market and what we needed to do. We had two other agents out (and one ...
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By: Ian Springell
Dec 21, 2022
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Hi Merlin, Thank you for your kind words, it was a pleasure to help you understand the current market and I am always here if you need to speak to me. I am confident when you are ready we will get you a great price from a great buyer. ...

“We took a property with Martin n Co and we ......”

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Aug 07,2013
Minithumbdown
By: 'pavail'
Aug 07,2013
5 people found
this helpful
We took a property with Martin n Co and we had nothing but trouble, they originally told us that we should be moved into the property on the 6th of Jan, however we moved in on the 9th and had to pay for hotels for 3 ...
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What agent could do to change your mind?
they were absolute abysmal.
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“So the Northampton office has been taken over. Hurrah! It ......”

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Aug 04,2013
Minithumbdown
By: 'Terry'
Aug 04,2013
5 people found
this helpful
So the Northampton office has been taken over. Hurrah! It can't be any worse than it is now. Still awaiting to hear from Martins over a query we made 2 months ago....
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By: Tony Moore
Sep 13, 2013
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Dear Mr Robinson If you could please send your query to [email protected] I will deal with it immediately. I have checked our database and we don't appear to have a tenant called Terry Robinson so I am unable to directly call you back. Kind regards Tony Moore - Proprietor ...

“We were very happy with the services of Martin and ......”

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Aug 03,2013
Minithumbup
By: 'CKR'
Aug 03,2013
1 people found
this helpful
We were very happy with the services of Martin and Co. Aldershot finding a tenant for our property and responding to any queries quickly and efficiently....
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“We gave Martin and co 8 weeks notice of our intention ......”

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Aug 02,2013
Minithumbdown
By: 'Matthew'
Aug 02,2013
5 people found
this helpful
We gave Martin and co 8 weeks notice of our intention not to renew. Our landlady then informed them of the instruction to re-advertise. However, we repeatedly asked them by email to keep us informed of the arrangements and likely dates the viewings would start so ...
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What agent could do to change your mind?
More considerate and communicative where appropriate. I.E where the tenants are being as helpful as possible, return the favour. Apologise when they have made a mistake.
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By: Clonty
Nov 28, 2013
View all comments (1)
I hear the same comments from so many people. I don't know why anyone uses them!!! ...

“I should put terrible but they got a tenant in ......”

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Jul 31,2013
Minithumbdown
By: 'rentboy'
Jul 31,2013
0 people found
this helpful
I should put terrible but they got a tenant in fairly quick but even that was hit and miss. I have this constant ongoing problem with poor management. Everything is in the tenants favour regardless of what he does they find a way of passing ...
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What agent could do to change your mind?
Kept me up to date with on going disputes however minor. Been alot fairer with regard to dispute responsibilities. Enforced any breaches of contract fairly.
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“Absolutely spot on....UNTIL they get your money!!I was ......”

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Jul 31,2013
Minithumbdown
By: 'TGFT'
Jul 31,2013
0 people found
this helpful
Absolutely spot on....UNTIL they get your money!! I was a tennant for over 2yrs until recently. From the first couple of weeks I regretted it, constantly wanting to come round for checks, hand to report several repairs when I first got the property such ...
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What agent could do to change your mind?
In my opinion, cease trading, far too many errors to improve
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“We lived in Maidstone with Martin and Co as our ......”

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Jul 29,2013
Minithumbdown
By: 'Angry!'
Jul 29,2013
4 people found
this helpful
We lived in Maidstone with Martin and Co as our landlords for the past 25 Months. Whilst we were with them they weren't terrible, but they didn't deal with problems quickly, had a couple issues when we first moves in tool a little while to fix. ...
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What agent could do to change your mind?
Fees to be changed!!!
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“Martins&Co Aldershot has been nothing more than professional, timely ......”

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Jul 29,2013
Minithumbup
By: 'Angela'
Jul 29,2013
3 people found
this helpful
Martins&Co Aldershot has been nothing more than professional, timely and is an absolute pleasure to work with. Within hours of my enquiry I met Richard at the property. He arrived having done considerable research on both my property and the market it fits within. ...
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“Efficient and helpful service. Always let me know the outcome ......”

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Jul 28,2013
Minithumbup
By: 'Lauren'
Jul 28,2013
0 people found
this helpful
Efficient and helpful service. Always let me know the outcome of any viewings and came with suitable tenants. Cheerful and courteous....
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“Absolutely the worst agents I've ever had the misfortune to ......”

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Jul 24,2013
Minithumbdown
By: 'splatthekat'
Jul 24,2013
4 people found
this helpful
Absolutely the worst agents I've ever had the misfortune to come across. When we viewed the house, the floor was yet to be put down, and a few things needed finished up. Got in writing what they said they would do, and when I went ...
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What agent could do to change your mind?
There is nothing they could do. This was now 6 years ago, and I still feel strongly enough about them to write a review.... NOT something I am in the habit of doing.
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“From the beginning, the staff have been very professional, understanding, ......”

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Jul 24,2013
Minithumbup
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Louise
By: 'Caleb'
Jul 24,2013
2 people found
this helpful
From the beginning, the staff have been very professional, understanding, and with the best customer service and people skills. We rented a property with them and their response to any inquiry or issue was resolve almost immediately. They care for the customers and their well ...
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“Terrible. You have to ask them several times to do ......”

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Jul 18,2013
Minithumbdown
By: 'Pineapple'
Jul 18,2013
1 people found
this helpful
Terrible. You have to ask them several times to do something before they finally do (if they do anyway). They are very blasƒÂ© on the phone and I am never confident they are actually listening....
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“As the Landlord, I stipulated in my instructions that they ......”

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Jul 15,2013
Minithumbdown
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Kelly
By: 'Jj'
Jul 15,2013
9 people found
this helpful
As the Landlord, I stipulated in my instructions that they Martin & Co should not sign tenancy agreement on my behalf but they did. Martin & Co then installed a convicted criminal in my property that was known to them, the police, and the council. They did ...
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By: Jasper
Jul 16, 2013
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Hi, just curious – I am a landlord who had convicted criminals put in my property ‘ fully’ referenced by an ‘independent’ referencing agency – the company was YOURMOVE and the referencing agency is not independent as it is owned by LSL who own YOURMOVE. When approached, YM said that the criminals had passed all reference checks but would not release to me any copies and thus they were NOT responsible for them. I went through their complaints procedures a ...

“I have never experienced such unprofessionalism. These agents are unreliable, ......”

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Jul 09,2013
Minithumbdown
By: 'Mrs'
Jul 09,2013
3 people found
this helpful
I have never experienced such unprofessionalism. These agents are unreliable, dishonest, accusatory and aggressive.....not to mention inefficient. They are obstructive and unhelpful and I will not deal with them. I am contacting the head office and the seller to notify....
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What agent could do to change your mind?
If the agent resigned, it would be better for the profession.
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“We had been tenants of the property for a year. ......”

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Jul 08,2013
Minithumbdown
By: 'SG'
Jul 08,2013
0 people found
this helpful
We had been tenants of the property for a year. It's an old building, so general decay/wear and tear is expected, however; there were several easily-fixable things which took months of our continuous pestering to be sorted. During winter, one of the radiators developed ...
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What agent could do to change your mind?
I'm primarily unhappy with the complete lack of communication, and any problems had to be forwarded to our landlady (who pays Martin&co a fee for a service they're not providing) to get dealt with. I'm unhappy that the contractors Martin & co hired, due to reasons mentioned above.
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“Avoid this agent unless you want a nervous breakdown, we ......”

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Jul 05,2013
Minithumbdown
By: 'Helen'
Jul 05,2013
1 people found
this helpful
Avoid this agent unless you want a nervous breakdown, we had two propertys with them, both propertys were left in a dreadful staite one property the tenants left owing £1725.55 but Martins kept telling us that they only owed £500, when I questioned this after weeks they ...
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What agent could do to change your mind?
by being honest with us, and contacting the tenants before they left to see what damage was done and agreeing to put it right
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Was this helpful? Yes
By: Alexandra Mount
May 31, 2018
View all comments (1)
Hi Helen, We are terribly sorry that you had a bad experience working with us. Since this posting we have far more years experience and knowledge within our brand new and close knit team. We treat our clients like family and that's how it will stay. If you ever need us in the future please let us know. ...

“Graham Pope the franchisee lied to me to get 297.00 for ......”

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Jun 25,2013
Minithumbdown
By: 'Ian'
Jun 25,2013
5 people found
this helpful
Graham Pope the franchisee lied to me to get 297.00 for an application saying he would get me approved for a tenancy. He knew my financial situation fully and said "dont worry" I'll use Landlord hub which is a way can get it approved. He didnt ...
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“I have been dealing with Martin and Co for just ......”

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Jun 16,2013
Minithumbdown
By: 'Unhappy'
Jun 16,2013
2 people found
this helpful
I have been dealing with Martin and Co for just over 6 weeks. To begin with they were very organised and forward in finding me a property, receiving my deposit and completing paperwork but that is the only positive thing I can say about them. When ...
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What agent could do to change your mind?
To have been organised, had the property ready, provided proper information and better correspondence
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“They made us give a deposit for £360 to secure a ......”

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Jun 14,2013
Minithumbdown
By: 'Rebecca'
Jun 14,2013
3 people found
this helpful
They made us give a deposit for £360 to secure a property. They had already had an offer on the property from someone else (they deny this, but we have it on a text). They accepted the other offer, but are not refunding me my £360. I ...
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What agent could do to change your mind?
Give us our refund! Not steal money off us!
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By: Martin & Co Office
Dec 05, 2013
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The £360 was returned IN FULL promptly. This customer was abusive and swore at our staff when she didn't get her own way when the landlord accepted an offer from another couple - this couple tried to haggle and lost out to another more proactive couple. This is the truth! no harm was done, no promises were broken and they were updated promptly and refunded. sour grapes! ...

“Appalling, rude and they lied about organising repairmen. If we ......”

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Jun 10,2013
Minithumbdown
By: 'Ratmummy'
Jun 10,2013
0 people found
this helpful
Appalling, rude and they lied about organising repairmen. If we weren't still with them (another office, just as bad) I'd write names but I don't trust that they would not make our life a living hell. Avoid avoid avoid!!!!...
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What agent could do to change your mind?
BEen human, polite and not lied
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“From viewing the property to collecting the keys, the whole ......”

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Jun 06,2013
Minithumbup
By: 'Bev'
Jun 06,2013
1 people found
this helpful
From viewing the property to collecting the keys, the whole process was handled smoothly, effeciently and quickly. Amy and Suzanne were a pleasure to deal with and I would definitely recommend, and use, Martin & Co in Harrogate again....
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“I have found Matthew and Sam at Martin and co ......”

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May 31,2013
Minithumbup
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Matthew
By: 'Jo'
May 31,2013
2 people found
this helpful
I have found Matthew and Sam at Martin and co to be nothing but professional and am delighted with the service that they provide in renting my properties. No demands are too big, they deal with everything for me and completely take away any problems ...
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“I was going to rent 54 anchor point in Sheffield.... It ......”

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May 30,2013
Minithumbdown
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Lee
By: 'pwsheff'
May 30,2013
3 people found
this helpful
I was going to rent 54 anchor point in Sheffield.... It took them over a week and a half to even send me the application forms after paying a rip off £175.00. Unbelievably it took them another week (while chasing) to send the completed application forms to ...
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What agent could do to change your mind?
They could have done what they are supposed to do as standard practice
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“Poor service. They've arranged a meeting on a certain day ......”

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May 30,2013
Minithumbdown
By: 'Paul'
May 30,2013
2 people found
this helpful
Poor service. They've arranged a meeting on a certain day and canceled it 1:30h before the meeting time. Given that I'm not from Chelmsford and I had to buy a train ticket, they've wasted my money. Rubbish....
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What agent could do to change your mind?
Poor service. They've arranged a meeting on a certain day and canceled it 1:30h before the meeting time. Given that I'm not from Chelmsford and I had to buy a train ticket, they've wasted my money. Rubbish.
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Was this helpful? Yes
By: Stephen Frost FARLA Director
Jul 26, 2013
View all comments (1)
We are sorry to learn that you felt this way. We have investigated the matter and have spoken with your Mother, whom the viewing was booked. It was with regret that we had to cancel the viewing at the last minute which was due to the existing tenant not being able to leave work as previously promised. Your Mother is aware of the situation and hopefully we have explained our position. ...

“I have found these to be great Agents and 2 people ......”

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May 30,2013
Minithumbup
By: 'Di'
May 30,2013
0 people found
this helpful
I have found these to be great Agents and 2 people I mention I have had a lot of dealings with along with Corinne who has also been most helpful whenever I have needed to speak to them. We are now on our 2nd set of ...
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“I would strongly warn both tenants and landlords before using ......”

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May 21,2013
Minithumbdown
By: 'Natalie'
May 21,2013
7 people found
this helpful
I would strongly warn both tenants and landlords before using Martin & Co Croydon. From day one the service has been poor. After a string of lies, like the property being painted (it wasnt), i had to deal with a mice infestation (which they knew as ...
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By: Peter Brown
Feb 04, 2014
View all comments (2)
P.S. she is also currently in arrears with her rent..... ...

“I was very happy to find an unfurnished property with ......”

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May 09,2013
Minithumbdown
By: 'Jo'
May 09,2013
4 people found
this helpful
I was very happy to find an unfurnished property with a reasonable rent. At the beginning it was only meant to be for me , but later I've decided to get a flatmate . I worked that time long hours , so it was impossible for me to ...
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“Do not trust this agency. The service I received from ......”

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Apr 28,2013
Minithumbdown
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Tony
By: 'None'
Apr 28,2013
4 people found
this helpful
Do not trust this agency. The service I received from the staff member there was rude and patronising and he lied to me about obtaining legal advice. I feel they only care about helping the landlord/ landlady, not about being fair. When disputing my deposit, ...
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“DO NOT USE THESE LETTING AGENTS! Without doubt the worst ......”

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Apr 24,2013
Minithumbdown
By: 'p1annie'
Apr 24,2013
5 people found
this helpful
DO NOT USE THESE LETTING AGENTS! Without doubt the worst customer service I have ever experienced from any company/service provider. Paid for a credit check to be done before moving in as is standard practice. This was not completed. I know this as I ...
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What agent could do to change your mind?
Acted on our concerns & issues. Answered the phone when we call. I think out mobile numbers are now known and purposely not answered.
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“The agent was helpful in finding a house to buy ......”

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Apr 17,2013
Minithumbdown
By: 'Giles'
Apr 17,2013
4 people found
this helpful
The agent was helpful in finding a house to buy and then acted on our behalf to manage the property. We spent a lot of money doing up the property, leaving it in very good condition. Unfortunately the tenants selected were not good, although that ...
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What agent could do to change your mind?
- Better selection and vetting of potential tenants - Better communication and information sent to landlord - Most importantly, proper checks of the property and its state - Consider that they are not always perfect and do everything right.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8



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