What agent could do to change your mind?

If the agent resigned, it would be better for the profession.

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What agent could do to change your mind?

I'm primarily unhappy with the complete lack of communication, and any problems had to be forwarded to our landlady (who pays Martin&co a fee for a service they're not providing) to get dealt with. I'm unhappy that the contractors Martin & co hired, due to reasons mentioned above.

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What agent could do to change your mind?

by being honest with us, and contacting the tenants before they left to see what damage was done and agreeing to put it right

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What agent could do to change your mind?

To have been organised, had the property ready, provided proper information and better correspondence

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What agent could do to change your mind?

Give us our refund! Not steal money off us!

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What agent could do to change your mind?

BEen human, polite and not lied

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What agent could do to change your mind?

They could have done what they are supposed to do as standard practice

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What agent could do to change your mind?

Poor service. They've arranged a meeting on a certain day and canceled it 1:30h before the meeting time. Given that I'm not from Chelmsford and I had to buy a train ticket, they've wasted my money. Rubbish.

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What agent could do to change your mind?

Acted on our concerns & issues. Answered the phone when we call. I think out mobile numbers are now known and purposely not answered.

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What agent could do to change your mind?

- Better selection and vetting of potential tenants - Better communication and information sent to landlord - Most importantly, proper checks of the property and its state - Consider that they are not always perfect and do everything right.

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What agent could do to change your mind?

The agent should have treated us like human beings and appropriately rectified the mistake they made!!!

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What agent could do to change your mind?

This is the worst service EVER!! 1) our tenant reported a problem (a damp patch) in the ceiling and the Estate Agent never dealt with it even though she was insisting it was getting worse and it was becoming a leak. They sent some one too late and then they said we would have to pay for some repairs. Thankfully the tenant had plenty of emails to prove the Agency's negligence and at the end the owner of the Agency admitted their fault and that they would pay for the damage... at the end they charged us for the costs (they say it was a mistake and that they would refund us) ...we were waiting for over 2 months and many emails to finally get paid. 2) They passed our spare keys to a decorator and never got them back (the decorator still has them after 2 months!) 3) Payments not going in on time; 4) The lovely tenant struggling to communicate with them; 4) They dont visit our property to check that everything is going fine; 5) ETC, ETC, ETC The only thing they're good at is at charging us the 10% management fee every month...

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What agent could do to change your mind?

CLOSE DOWN

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What agent could do to change your mind?

THEY COULD HAVE TOLD ME THEY DON'T JNOW HOW TO RUN A BUSINESS BEFORE I SIGNED THE CONTRACT. BEST THING THEY CAN DO IS CLOSE BUSINESS.

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What agent could do to change your mind?

Absolute Joke.

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What agent could do to change your mind?

The agency should have lower fees and not charge for things such as extending ones contract, this is possible as other agencies operate this way. It would also help if the agency contacted Landlords quicker and sought their response when an issue arises. Furthermore, staff working here could have more knowledge about the properties they are letting and ensure they have spare keys if needed so they don't always need the tenant present when conducting new viewings.

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