Martin & Co
4.1/5, 3719 reviews
75% recommended
93% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 3719
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Mustafa Arif'
“Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ......”
23rd Sep 2024
reviewed by 'Scott'
“Excellent service as usual from Maxine and the team. Kelly Kennedy did a fantastic job in sourcing tenants...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 90% 86% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
856 133 1511 640 213 7 118 9 103 130
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS SAL SAGEagent Relocation Agent Network
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
Minithumbup
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
0 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
a

“The most professional lettings agency by some margin...”

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May 19,2023
Minithumbup
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
a

“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
Minithumbup
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
a

“The team are all exceptionally Knowledgeable ......”

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May 01,2023
Minithumbup
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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Featured Review
a

“Great Experience As Tenants...”

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May 27,2023
Minithumbup
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Javaid
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Isabella
By: 'Mustafa Arif'
May 27,2023
0 people found
this helpful
Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ensured our rental process was smooth and the property itself has exceeded expectations. Maintenance issues were always addressed promptly and communication was top-notch. Their dedication ...
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“SO UNORGANISED, CONTRACT WAS AWFULL, SAID THEY TRIED TO CONTACT ......”

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Sep 04,2013
Minithumbdown
By: 'BIGCIRC'
Sep 04,2013
5 people found
this helpful
SO UNORGANISED, CONTRACT WAS AWFULL, SAID THEY TRIED TO CONTACT US BUT THEY DIDNT, WHEN PAYING FOR FIRST MONTHS RENT ASKED FOR MORE MONEY THAN IT ACTUALLY WAS, OVERCHARGED ME, HONESTLY WORST COMPANY IVE EVER DEALT WITH. WOULD RECOMMEND IT TO MY DEAD DOG...
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What agent could do to change your mind?
honestly shocking don't use them
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“Similar to the review below, I WISH I had looked ......”

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Sep 04,2013
Minithumbdown
By: 'Aimee'
Sep 04,2013
1 people found
this helpful
Similar to the review below, I WISH I had looked at this site before getting involved. Horrible individuals, with no regard for the customer at all. I was left in tears a few times as well because of the lack of communication, transparent practice and ...
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What agent could do to change your mind?
Just communicated AT ALL, and followed regulations stated in their own terms of business.
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“I wish I had read the reviews before I contacted ......”

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Sep 02,2013
Minithumbdown
By: 'LJG'
Sep 02,2013
5 people found
this helpful
I wish I had read the reviews before I contacted this agent. Worst customer service I have ever experienced. Left me in tears. No apology given. Only fortunate I see now from reading reviews, is that it has not just been me and was nothing ...
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“I have recently rented a property from Martin & Co at ......”

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Aug 31,2013
Minithumbup
By: 'Vicky'
Aug 31,2013
1 people found
this helpful
I have recently rented a property from Martin & Co at their Aldershot office and I found their customer service was very good and they were very helpful with any questions I had. I have now been living at the property for a few months and ...
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“We have had a very bad experience with this branch ......”

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Aug 30,2013
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Kelly
By: 'NM'
Aug 30,2013
53 people found
this helpful
We have had a very bad experience with this branch first we were a cussed of braking the machine 3 days after our tenancy began. After excusing effort they arranged for the Miele warranty docs And was found to have been damaged by there own service ...
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What agent could do to change your mind?
Her attitude and general manner can be improved to an extensive degree I am an employer of 40 personnel. I would not ever consider hiring some one Like this
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“Martin &Co. are simply bthe worst letting agency I have ......”

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Aug 27,2013
Minithumbdown
By: 'Anthony'
Aug 27,2013
4 people found
this helpful
Martin &Co. are simply bthe worst letting agency I have used as a landlord. I had continual trouble with the manager trying to get maintenance work carried out. Eventually I had to end with them and transfer to another agents. I even had to go ...
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“Essentially unhelpful and utterly mean spirited. These agents would charge ......”

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Aug 23,2013
Minithumbdown
By: 'Colin'
Aug 23,2013
3 people found
this helpful
Essentially unhelpful and utterly mean spirited. These agents would charge for the use of a ball point pen. At every stage of the letting process they do as little as possible to help, but do all they can to take as much money as possible ...
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“Absolutely terrible. Horrific organisation skills and completely at a loss ......”

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Aug 21,2013
Minithumbdown
By: 'NotMartin&Co'
Aug 21,2013
3 people found
this helpful
Absolutely terrible. Horrific organisation skills and completely at a loss when it comes to managing a property. They do not act as if they are part of the team of "landlord, tenant, estate agents" they act as their own entity trying to be involved in ...
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By: Peter Brown
Nov 12, 2014
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Unfortunately by leaving an anonymous review this person has not given us the opportunity to address the points they have raised specifically. It must be remembered that we have a duty of care to the tenant but ultimately the landlord is our client. We do not have a mandate to undertake expensive works without a landlord's consent and this can be frustrating for us and tenants at times. In extreme cases tenants have recourse via the local authority. We are members of the Association of Res ...

“We have had nothing but trouble with this estate agents. ......”

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Aug 19,2013
Minithumbdown
By: 'Lozandowen'
Aug 19,2013
0 people found
this helpful
We have had nothing but trouble with this estate agents. They never do what they say they are goin to do and you have to chase and chase them just to get them to return a call. There is no communication between them and the ...
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“This agency is very selfish and unhelpful, they charge for ......”

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Aug 19,2013
Minithumbdown
By: 'hope'
Aug 19,2013
8 people found
this helpful
This agency is very selfish and unhelpful, they charge for everything, i e reference for your new agency, contract renewal..... When we were going to move out because last day of our contract fell on Sunday, they forced us to move out on Saturday by 12 ...
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“This company should not be in business. They do not ......”

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Aug 19,2013
Minithumbdown
By: 'Mikes'
Aug 19,2013
0 people found
this helpful
This company should not be in business. They do not know how to treat or talk to customers and really do not care about the customer, only money. Do not use this company unless you want to know what bad customer care and service is. ...
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“James and Richard at Martin & Co in Aldershot have always ......”

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Aug 17,2013
Minithumbup
By: 'Mr.'
Aug 17,2013
1 people found
this helpful
James and Richard at Martin & Co in Aldershot have always dealt with letting out my property in Farnham. They have got results very quickly with very reliable tenants. Whilst midway through renting my house out this year I wanted to sell it with the tenants ...
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“Bad and argumentative attitude and unwilling to carry out basic ......”

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Aug 16,2013
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David
By: 'stephen'
Aug 16,2013
8 people found
this helpful
Bad and argumentative attitude and unwilling to carry out basic management requirements having caused a great deal of trouble with inappropriately placed tenants. Simple requests for legal documentation have been ignored. Our keys have been withheld when required. We suspect that no inventory was carried ...
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“Richard has successfully let my apartment on a number of ......”

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Aug 16,2013
Minithumbup
By: 'Wendy'
Aug 16,2013
1 people found
this helpful
Richard has successfully let my apartment on a number of occasions. He has always found excellent professional tenants who have proved to be reliable and looked after the property very well. Inbetween times I have sought his advice and he has been very helpful indeed ...
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“Me and my other half are currently (attempting) to rent ......”

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Aug 15,2013
Minithumbdown
By: 'LRInotimpressed'
Aug 15,2013
1 people found
this helpful
Me and my other half are currently (attempting) to rent our first place together, which is through this excuse for an Estate Agents. The list of gripes is so long, I barely know where to start. When we had our first viewing of the property, ...
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“James and Richard looked after my property for 4 years as ......”

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Aug 15,2013
Minithumbup
By: 'jamie'
Aug 15,2013
2 people found
this helpful
James and Richard looked after my property for 4 years as a rental, and proved beyond doubt that they are the best in the area. They kept me up to date and the property was maintained to an excellent standard. Tenants were kept happy which resulted ...
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“I viewed a property which I wanted and they actively ......”

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Aug 14,2013
Minithumbdown
By: 'daninmanchester'
Aug 14,2013
2 people found
this helpful
I viewed a property which I wanted and they actively encouraged me to put down £150 to secure the property and take it off the market. I did this and they confirmed it was off the market. Within an hour of leaving their office I got ...
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What agent could do to change your mind?
Never again. they can't be trusted. VERY unscrupulous practices.
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“Never agin will I use Martin & Co. in any capacity. ......”

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Aug 07,2013
Minithumbdown
By: 'Colchester'
Aug 07,2013
3 people found
this helpful
Never agin will I use Martin & Co. in any capacity. Their main weakness is the reliability of their lines of communication. Only once in two years did someone actually get back to me when they said they would, that was to inform me of the ...
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What agent could do to change your mind?
Do what they say they are going to do, for example if they say they will call back I expect a call back! I don't expect to have to chase them up over a week later. They repeatedly made promises that were broken with regards to communication. Have a back up communication system with regards to inspections, a letter sent a week before could be missed/lost. The answering service does not work, either leave people in a queue or actually call people back. Be upfront about changes to fees or have it written into the contract that fees cannot change by a certain percentage/amount (just like it is for rent). Be more willing to apologise, we all make mistakes but don't make the customer feel like they are doing something wrogn by compaining, even if you don't feek that their complaint is legitimate the customer is slways right!
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“We took a property with Martin n Co and we ......”

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Aug 07,2013
Minithumbdown
By: 'pavail'
Aug 07,2013
5 people found
this helpful
We took a property with Martin n Co and we had nothing but trouble, they originally told us that we should be moved into the property on the 6th of Jan, however we moved in on the 9th and had to pay for hotels for 3 ...
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What agent could do to change your mind?
they were absolute abysmal.
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“So the Northampton office has been taken over. Hurrah! It ......”

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Aug 04,2013
Minithumbdown
By: 'Terry'
Aug 04,2013
5 people found
this helpful
So the Northampton office has been taken over. Hurrah! It can't be any worse than it is now. Still awaiting to hear from Martins over a query we made 2 months ago....
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By: Tony Moore
Sep 13, 2013
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Dear Mr Robinson If you could please send your query to [email protected] I will deal with it immediately. I have checked our database and we don't appear to have a tenant called Terry Robinson so I am unable to directly call you back. Kind regards Tony Moore - Proprietor ...

“We were very happy with the services of Martin and ......”

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Aug 03,2013
Minithumbup
By: 'CKR'
Aug 03,2013
1 people found
this helpful
We were very happy with the services of Martin and Co. Aldershot finding a tenant for our property and responding to any queries quickly and efficiently....
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“We gave Martin and co 8 weeks notice of our intention ......”

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Aug 02,2013
Minithumbdown
By: 'Matthew'
Aug 02,2013
5 people found
this helpful
We gave Martin and co 8 weeks notice of our intention not to renew. Our landlady then informed them of the instruction to re-advertise. However, we repeatedly asked them by email to keep us informed of the arrangements and likely dates the viewings would start so ...
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What agent could do to change your mind?
More considerate and communicative where appropriate. I.E where the tenants are being as helpful as possible, return the favour. Apologise when they have made a mistake.
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By: Clonty
Nov 28, 2013
View all comments (1)
I hear the same comments from so many people. I don't know why anyone uses them!!! ...

“I should put terrible but they got a tenant in ......”

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Jul 31,2013
Minithumbdown
By: 'rentboy'
Jul 31,2013
0 people found
this helpful
I should put terrible but they got a tenant in fairly quick but even that was hit and miss. I have this constant ongoing problem with poor management. Everything is in the tenants favour regardless of what he does they find a way of passing ...
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What agent could do to change your mind?
Kept me up to date with on going disputes however minor. Been alot fairer with regard to dispute responsibilities. Enforced any breaches of contract fairly.
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“Absolutely spot on....UNTIL they get your money!!I was ......”

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Jul 31,2013
Minithumbdown
By: 'TGFT'
Jul 31,2013
0 people found
this helpful
Absolutely spot on....UNTIL they get your money!! I was a tennant for over 2yrs until recently. From the first couple of weeks I regretted it, constantly wanting to come round for checks, hand to report several repairs when I first got the property such ...
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What agent could do to change your mind?
In my opinion, cease trading, far too many errors to improve
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“We lived in Maidstone with Martin and Co as our ......”

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Jul 29,2013
Minithumbdown
By: 'Angry!'
Jul 29,2013
4 people found
this helpful
We lived in Maidstone with Martin and Co as our landlords for the past 25 Months. Whilst we were with them they weren't terrible, but they didn't deal with problems quickly, had a couple issues when we first moves in tool a little while to fix. ...
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What agent could do to change your mind?
Fees to be changed!!!
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“Martins&Co Aldershot has been nothing more than professional, timely ......”

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Jul 29,2013
Minithumbup
By: 'Angela'
Jul 29,2013
3 people found
this helpful
Martins&Co Aldershot has been nothing more than professional, timely and is an absolute pleasure to work with. Within hours of my enquiry I met Richard at the property. He arrived having done considerable research on both my property and the market it fits within. ...
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“Efficient and helpful service. Always let me know the outcome ......”

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Jul 28,2013
Minithumbup
By: 'Lauren'
Jul 28,2013
0 people found
this helpful
Efficient and helpful service. Always let me know the outcome of any viewings and came with suitable tenants. Cheerful and courteous....
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“Absolutely the worst agents I've ever had the misfortune to ......”

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Jul 24,2013
Minithumbdown
By: 'splatthekat'
Jul 24,2013
4 people found
this helpful
Absolutely the worst agents I've ever had the misfortune to come across. When we viewed the house, the floor was yet to be put down, and a few things needed finished up. Got in writing what they said they would do, and when I went ...
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What agent could do to change your mind?
There is nothing they could do. This was now 6 years ago, and I still feel strongly enough about them to write a review.... NOT something I am in the habit of doing.
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“From the beginning, the staff have been very professional, understanding, ......”

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Jul 24,2013
Minithumbup
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Louise
By: 'Caleb'
Jul 24,2013
2 people found
this helpful
From the beginning, the staff have been very professional, understanding, and with the best customer service and people skills. We rented a property with them and their response to any inquiry or issue was resolve almost immediately. They care for the customers and their well ...
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“Terrible. You have to ask them several times to do ......”

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Jul 18,2013
Minithumbdown
By: 'Pineapple'
Jul 18,2013
1 people found
this helpful
Terrible. You have to ask them several times to do something before they finally do (if they do anyway). They are very blasƒÂ© on the phone and I am never confident they are actually listening....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8



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