Martin & Co
4.1/5, 3791 reviews
76% recommended
93% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 3791
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Merlin'
“Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He ......”
22nd Nov 2024
reviewed by 'Mervat'
“Great help and support, always available and accessibleThank you for your support...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 91% 86% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
871 133 1555 647 214 8 118 9 107 131
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
Minithumbup
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
13 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
a

“The most professional lettings agency by some margin...”

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May 19,2023
Minithumbup
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
a

“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
Minithumbup
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
a

“The team are all exceptionally Knowledgeable ......”

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May 01,2023
Minithumbup
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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Featured Review
a

“Everything we needed and more...”

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Dec 21,2022
Minithumbup
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Ian
By: 'Merlin'
Dec 21,2022
2 people found
this helpful
Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He understood our situation and gave us brilliant advice on the market and what we needed to do. We had two other agents out (and one ...
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By: Ian Springell
Dec 21, 2022
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Hi Merlin, Thank you for your kind words, it was a pleasure to help you understand the current market and I am always here if you need to speak to me. I am confident when you are ready we will get you a great price from a great buyer. ...

“I advertised my property through Martin and Co in Decembr 2013. ......”

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Jan 30,2014
Minithumbdown
By: 'russ'
Jan 30,2014
1 people found
this helpful
I advertised my property through Martin and Co in Decembr 2013. It was for 525 pounds. They suddently without my consent reduced the fee to 500 pounds without my permission and stated they found a tenant who is interested. I told them i was not interested however they ...
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“I am very pleases with the service received by martin ......”

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Jan 30,2014
Minithumbup
By: 'Ffion'
Jan 30,2014
0 people found
this helpful
I am very pleases with the service received by martin and co as a tenant. Any queries are dealt with quickly and all staff members are friendly and eager to help....
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“Indifferent. All they care about is your money. Have been ......”

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Jan 29,2014
Minithumbup
By: 'Dr'
Jan 29,2014
5 people found
this helpful
Indifferent. All they care about is your money. Have been begging for simple stuff. If you care about yourself and family, AVOID....
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“I was extremely impressed with the attention and time I ......”

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Jan 29,2014
Minithumbup
By: 'AstonS'
Jan 29,2014
0 people found
this helpful
I was extremely impressed with the attention and time I was given in finding a house by Mandeep, Not only did he show us around several houses but he talked in detail about each one, giving his honest opinion on the houses and if whether ...
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“My property was on the market with another agent and ......”

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Jan 28,2014
Minithumbup
By: 'Jared'
Jan 28,2014
0 people found
this helpful
My property was on the market with another agent and I was getting no viewings so I decided to change to Martin and Co and Jo Phillips looked after my sale. I was impressed with Jo's professionalism throughout the whole of the sale right through ...
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“Excellent service. Valuation spot on and house let very quickly. ......”

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Jan 23,2014
Minithumbup
By: 'Sam'
Jan 23,2014
2 people found
this helpful
Excellent service. Valuation spot on and house let very quickly. Good knowledge of local market and very helpful with gas checks/law etc etc. Felt well looked after. Appointments all arranged at my convenience. Very trustworthy and I wouldn't hesitate to recommend them....
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“I visited Martin & Co in October 2013 to book a valuation ......”

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Jan 21,2014
Minithumbup
By: 'Vicki'
Jan 21,2014
3 people found
this helpful
I visited Martin & Co in October 2013 to book a valuation to be taken out on my property for rentals. I was very happy with the service that Mr Lola provided me. As most landlords I visited three different agents in the area and ended up ...
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“I have just come back from a visit to this ......”

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Jan 20,2014
Minithumbdown
By: 'Westielover'
Jan 20,2014
4 people found
this helpful
I have just come back from a visit to this agency and I am so angry by the way we were dealt with. My husband and I drove to Basingstoke to take our daughter to sort out her tenancy with Martin & Co. She has just ...
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What agent could do to change your mind?
Retrain their staff.
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“I have just come back from a visit to this ......”

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Jan 20,2014
Minithumbdown
By: 'Westielover'
Jan 20,2014
2 people found
this helpful
I have just come back from a visit to this agency and I am so angry by the way we were dealt with. My husband and I drove to Basingstoke to take our daughter to sort out her tenancy with Martin & Co. She has just ...
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What agent could do to change your mind?
Retrain their staff.
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“We have used Martin & Co for some years now, first ......”

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Jan 17,2014
Minithumbup
By: 'Karen'
Jan 17,2014
0 people found
this helpful
We have used Martin & Co for some years now, first just to find tenants for our three properties and now to manage them as well. They have always been very professional, pleasant to deal with, prompt in dealing with things and I would happily recommend ...
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“I have rented a property and sold a property through ......”

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Jan 17,2014
Minithumbup
By: 'Debbie'
Jan 17,2014
1 people found
this helpful
I have rented a property and sold a property through Andrew at Martin & Co. He has been very responsive and helpful, so I am surprised by the other reviews here, as it isn't reflective of my experience....
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“Both Sarah and Sam have been of tremendous help with ......”

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Jan 17,2014
Minithumbup
By: 'Tracey'
Jan 17,2014
1 people found
this helpful
Both Sarah and Sam have been of tremendous help with advice and marketing of my property. I am based over in Manchester, whilst my property is in Hengoed, so it was important to find a local trustworthy and reliable agent who would act for me ...
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“Not a single good word to say about Martin and ......”

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Jan 16,2014
Minithumbdown
By: 'Annoyed'
Jan 16,2014
3 people found
this helpful
Not a single good word to say about Martin and Co Huddersfield. Avoid at all costs. I rented a student property last year. Very helpful when you want to rent, after that a complete nightmare. So disorganised, one staff member was even snotty. Firstly they ...
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What agent could do to change your mind?
No way I would ever recommend to anyone based on my experience
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By: Still annoyed
Jan 24, 2014
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Dear William Taylor I don’t believe my review was unjust in any way. The first property was in fact 'substandard'. Upon awareness of this was certainly not when you executed the tenancy. We were only told about the flooding after we had spent a while in your office after paying our first month’s rent and after handing us the keys. We were told about the issue and that an attempt had been made to fix the problem but nothing could be done and we would just not be able to use our ...

“I have dealt with Martin & Co for some time now. ......”

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Jan 14,2014
Minithumbup
By: 'Customer'
Jan 14,2014
0 people found
this helpful
I have dealt with Martin & Co for some time now. They are competitively priced, extremely quick in reacting to my needs, and those of my tenants, and their knowledge of the industry is second to none. For me, the most important thing is that I ...
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“I am kept well informed on any issues with the ......”

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Jan 13,2014
Minithumbup
By: 'Ang'
Jan 13,2014
1 people found
this helpful
I am kept well informed on any issues with the property. The team work hard to ensure the property has a tenant. Any info I request is looked into in a timely manner....
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“My friend and I have also had the same experience ......”

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Jan 11,2014
Minithumbdown
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Prakash
By: 'Ro'
Jan 11,2014
0 people found
this helpful
My friend and I have also had the same experience with Martin & Co and in particular the same member of staff, Prakash Parmar. On the viewing, I was informed that the house was through the post bills for the gas and electric, there was a ...
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What agent could do to change your mind?
Do not give false promises to customers, speak to customers like human beings, be polite, be helpful
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“I used the newly formed Sales division to sell my 2 ......”

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Jan 10,2014
Minithumbup
By: 'Steve'
Jan 10,2014
0 people found
this helpful
I used the newly formed Sales division to sell my 2 bedroom apartment in York. They performed a very quick valuation, and found a buyer within a week! The manager (Jayne Morgan) was brilliant throughout, keeping me informed on a regular basis, chasing both sets of ...
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“I have used other agencies in the area in the ......”

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Jan 10,2014
Minithumbup
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Matthew
By: 'Helga'
Jan 10,2014
2 people found
this helpful
I have used other agencies in the area in the past, but Matthew and Sam at Martin and Co have been by FAR the best. I have had excellent service at all times including finding me suitable tenants, immediate follow up with any queries and ...
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“First time I have rented a property from Martin & Co. ......”

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Jan 09,2014
Minithumbup
By: 'Bob'
Jan 09,2014
0 people found
this helpful
First time I have rented a property from Martin & Co. Staff are very friendly and helpful, and all property management issues have been dealt with to a professional standard in a reasonable timeframe....
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“Excellent result and broke the record for speed of letting ......”

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Jan 09,2014
Minithumbup
By: 'Licong'
Jan 09,2014
0 people found
this helpful
Excellent result and broke the record for speed of letting and the rent achieved compared to other agents I've used in the past! Thank you!...
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“We are absolutely appalled and shocked by the lack of ......”

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Jan 08,2014
Minithumbdown
By: 'annoyedtenant'
Jan 08,2014
4 people found
this helpful
We are absolutely appalled and shocked by the lack of communication and common knowledge of certain members of staff at this branch. Several times we have called, and gone into the branch to speak to the member of staff responsible for the bonds, to be ...
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What agent could do to change your mind?
Got a qualification in customer service and know their job!
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“Absolutely awful, fees are extortionate! Our landlord manages the property ......”

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Jan 06,2014
Minithumbdown
By: 'xmadxmoex'
Jan 06,2014
1 people found
this helpful
Absolutely awful, fees are extortionate! Our landlord manages the property yet M&CO decided that we should have to pay inventory fees and plenty of other hidden fees here and there! Each year we renew we are told that we need to pay a contract ...
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What agent could do to change your mind?
Not been so hidden with fees and dont charge for stuff they dont actually undertake.
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“Made the Keystone Cops look organised. Staff pleasant it service ......”

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Dec 31,2013
Minithumbdown
By: 'Experienced'
Dec 31,2013
1 people found
this helpful
Made the Keystone Cops look organised. Staff pleasant it service well below standard. Mix up with keys, viewings and letting particulars. Discharged for poor performance....
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“Excellent service received, very helpful agent, dealt with our need ......”

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Dec 30,2013
Minithumbup
By: 'Lukasz'
Dec 30,2013
0 people found
this helpful
Excellent service received, very helpful agent, dealt with our need very quickly as we have had only few days left to move out from previous property. Team is very professional and even now very helpful. Would recommend to friend and you will be always happy....
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“Andy at Martin & Co (Solihull) has been absolutely amazing. He ......”

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Dec 23,2013
Minithumbup
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Andy
By: '1crudgington'
Dec 23,2013
2 people found
this helpful
Andy at Martin & Co (Solihull) has been absolutely amazing. He was the only letting agent who constantly kept in touch with me whilst I was looking for rented accommodation. He listened and took on board what was important to me and my family and found ...
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“I bought my property through Martin & Co, I found them ......”

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Dec 20,2013
Minithumbup
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Gentian
By: 'Bez'
Dec 20,2013
0 people found
this helpful
I bought my property through Martin & Co, I found them to be very efficient and if it wasn't for them it probably would have taken much longer. Gentian Morina was the Negotiator who is a credit to the company and all agents in the UK ...
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“I have had nothing but trouble with these ( supposedly ) letting ......”

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Dec 18,2013
Minithumbdown
By: 'Awful'
Dec 18,2013
0 people found
this helpful
I have had nothing but trouble with these ( supposedly ) letting agent. Firstly the prices you have to pay are unbelievable, we had to pay £1150 just to get the keys and move in, my husband gets paid on the 15th so we asked to change the ...
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Was this helpful? Yes
By: Sam Zalewski, Director, Martin & Co Merthry Ty
Dec 26, 2013
View all comments (1)
I am sorry you feel the experience have been awful. I would really like to have an opportunity to discuss the matter directly with yourself but unfortunately we do not know which tenancy this review relates to. However, we do want to answer the points raised in the review as we think some of them are quite unfair and / or factually incorrect (our answers are based on our standard practices applying across our agency): 1) The £ 1,150 money you have paid would have been first month rent, depos ...

“I was a tenant in the property for three years ......”

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Dec 16,2013
Minithumbdown
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Claudia
By: 'Robin'
Dec 16,2013
1 people found
this helpful
I was a tenant in the property for three years and everything was fine until the END OF THE TENANCY. This was dealt with by Claudia GAL. The tenants responsibility were not itemized and the pointer of which she wanted to take were completely wrong. ...
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What agent could do to change your mind?
Simply put they could have been honest about the deductions - itemizing what they are taking off any why. Instead of just saying well you can lodge a complaint with the TDS they could have looked in to what the problem was. I have left with a feeling of distrust
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“I've been renting for over 10 years so have come across ......”

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Dec 13,2013
Minithumbdown
By: 'banana'
Dec 13,2013
0 people found
this helpful
I've been renting for over 10 years so have come across some great and some crap letting agents in my time. I'd describe Martin + Co as "semi-crap". Pros: * The guy who showed me round the flat was great * Relatively speedy and efficient when it came to ...
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“Extremely poor communication and customer service. The staff were all ......”

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Dec 12,2013
Minithumbdown
By: 'RobertsN'
Dec 12,2013
3 people found
this helpful
Extremely poor communication and customer service. The staff were all whispering whilst I went into the branch alone to sign my contract making me feel highly uncomfortable and intimidated. They hardly ever reply to my emails. Sarcastic and rude over the phone. They even sent ...
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What agent could do to change your mind?
They're not worth my time, staff are rude and poor at their job.
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By: Gly
Dec 12, 2013
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I can deinately agree with that. Rude aggresive and sarcastic. I got my keys the same day i had to move in due to their inability to have the contract ready. The house was filthy sticky and smelly. The washing machine was not working, the windows need to bechanged as the rain and the wind is coming through. It said that the house was furnished and then they said it was a mistake-after i signed in . They did not reply to my e-mails either and tey got me a wrong and old leetr box key and they had ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8



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