Martin & Co
4.1/5, 3719 reviews
75% recommended
93% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 3719
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Mustafa Arif'
“Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ......”
23rd Sep 2024
reviewed by 'Scott'
“Excellent service as usual from Maxine and the team. Kelly Kennedy did a fantastic job in sourcing tenants...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 90% 86% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
856 133 1511 640 213 7 118 9 103 130
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS SAL SAGEagent Relocation Agent Network
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
Minithumbup
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
0 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
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“The most professional lettings agency by some margin...”

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May 19,2023
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
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“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
Minithumbup
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
a

“The team are all exceptionally Knowledgeable ......”

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May 01,2023
Minithumbup
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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Featured Review
a

“Great Experience As Tenants...”

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May 27,2023
Minithumbup
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Javaid
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Isabella
By: 'Mustafa Arif'
May 27,2023
0 people found
this helpful
Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ensured our rental process was smooth and the property itself has exceeded expectations. Maintenance issues were always addressed promptly and communication was top-notch. Their dedication ...
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“The service from Andrew and the branch in general was ......”

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Jul 14,2014
Minithumbup
By: 'shaun'
Jul 14,2014
2 people found
this helpful
The service from Andrew and the branch in general was thorough and professional in every respect. As a landlord living overseas they made the whole process simple, and were courteous and patient in factoring in delays caused at my end. I would not hesitate to ...
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“We are relatively new landlords and have relied very heavily ......”

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Jul 13,2014
Minithumbup
By: 'Peter'
Jul 13,2014
2 people found
this helpful
We are relatively new landlords and have relied very heavily on the advice and guidance that Andrew Sheldon has given us in terms of what property to buy,how to furnish it, likely return and rentability. We have always found him to be approachable and ...
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“We bought our buy to let property about 3 years ago. ......”

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Jul 11,2014
Minithumbup
By: 'Marie'
Jul 11,2014
2 people found
this helpful
We bought our buy to let property about 3 years ago. When we were looking for an agent to let it for us, Martins were so helpful and happy to chat to us and give us lots of advise before we even put the property with ...
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Comment on agent fees
The fees are in line with other agents, but you get an excellent personal service for them.
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“I have let property through Martin & Co for many years. ......”

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Jul 08,2014
Minithumbup
By: 'apogee'
Jul 08,2014
8 people found
this helpful
I have let property through Martin & Co for many years. Apart from a short difficult period a while ago which has now certainly passed, I have always received a most professional and competent service from them. The current team is no exception - the members ...
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Comment on agent fees
Average
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“Very Unimpressed. A dishonest company who refused to clean my ......”

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Jul 08,2014
Minithumbdown
By: 'FletcherJA'
Jul 08,2014
3 people found
this helpful
Very Unimpressed. A dishonest company who refused to clean my rented accommodation on moving in, even though they admit they did not clean it after the previous tenant. On moving out, they persisted to charged for a deep clean at the end, along with accusing ...
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“Totally incompetent and the worst customer service I've ever encountered!......”

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Jul 07,2014
Minithumbdown
By: 'Tony'
Jul 07,2014
2 people found
this helpful
Totally incompetent and the worst customer service I've ever encountered! I'm not normally the sort of person who feels the need to write reviews of company's I've had experiences with but I'm afraid on this occasion I'd feel guilty not letting prospective tenants / landlords know ...
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“We own properties and some are let/managed via agents ......”

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Jul 02,2014
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Kelly
By: 'Upsetofoxford'
Jul 02,2014
51 people found
this helpful
We own properties and some are let/managed via agents on my behalf. Never before have I come across such vile and rude staff. They are all about getting what they can for the landlord and couldn't care less about the tenant. They don't contact ...
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“Horrible service. Can't be worse. Very rude staff members. Change ......”

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Jun 30,2014
Minithumbdown
By: 'Omer'
Jun 30,2014
1 people found
this helpful
Horrible service. Can't be worse. Very rude staff members. Change their terms without letting u know. Intentionally fabricate inventory to get ur deposit. If u want to live trouble free life, AVOID....
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“The service I received from Alex and Zak was disgusting ......”

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Jun 30,2014
Minithumbdown
By: 'Natalie'
Jun 30,2014
5 people found
this helpful
The service I received from Alex and Zak was disgusting to say the least! Firstly I was interested in renting one of their properties in Birkby, when I met Helen at the property she was lovely. I explained my situation which was that I have ...
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What agent could do to change your mind?
The agent was rude and very judgemental
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“I moved from my previous letting agents to Martin & Co ......”

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Jun 26,2014
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Joleen
By: 'Luke'
Jun 26,2014
25 people found
this helpful
I moved from my previous letting agents to Martin & Co after receiving a poor service. Martin & Co swiftly arranged for my properties outstanding problems to be quickly rectified, which were neglected by the previous company. Communication between myself and the agent have been excellent, meaning ...
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“o Had to call the office in order to get ......”

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Jun 25,2014
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Martin
By: 'Marco'
Jun 25,2014
1 people found
this helpful
o Had to call the office in order to get the feedback for the application process 3 days after application was made as the office didn't call me back for it. o Called the office 4 times prior to signing the contract in order to be informed ...
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What agent could do to change your mind?
Better communication return of agent fees as they were plain incompetent at performing their work
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“We have rented from Martin and Co for over two ......”

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Jun 24,2014
Minithumbdown
By: 'Anonymous'
Jun 24,2014
1 people found
this helpful
We have rented from Martin and Co for over two years now, they have a very lazy approach to repairs and maintenance, recently they have increased our rent, when I spoke to Paul about the lack of maintenance on the property, broken kitchen units, mould ...
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“AWFUL - every time you speak to them you have ......”

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Jun 24,2014
Minithumbdown
By: 'disappointedtenant'
Jun 24,2014
4 people found
this helpful
AWFUL - every time you speak to them you have to explain your situation again from scratch. Maintenance issues left unresolved for months so we had to give up and move out. We've had to chase for weeks to get money they owe us, still ...
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“Saw a potentially perfect flat online so arranged viewing. Checked ......”

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Jun 20,2014
Minithumbdown
By: 'Shocked'
Jun 20,2014
0 people found
this helpful
Saw a potentially perfect flat online so arranged viewing. Checked on phone students were accepted and was told by Helen that they were, as long as we had guarantors (which we did). The flat was for me and my partner. We viewed it, loved it, ...
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“"This has to be the rudest bunch of unprofessional money-grabbers ......”

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Jun 19,2014
Minithumbdown
By: 'J'
Jun 19,2014
3 people found
this helpful
"This has to be the rudest bunch of unprofessional money-grabbers I have ever had the complete displeasure of dealing with. Not only do they charge extortionate prices for absolutely everything - they just don't care about you as a landlord or your property as your ...
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“Having used a different branch of Martins in Brighton, I ......”

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Jun 19,2014
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Amy
By: 'Disappointed'
Jun 19,2014
22 people found
this helpful
Having used a different branch of Martins in Brighton, I invited them to give me a rental valuation. The young girl Amy that came out initially said that without seeing the property, that in that particular area I would easily achieve £850, when she came and ...
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“Well, this company is amazing and their agents are friendly ......”

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Jun 17,2014
Minithumbup
By: 'BShamsah'
Jun 17,2014
3 people found
this helpful
Well, this company is amazing and their agents are friendly and lovely they are never late in replying my emails and the property is absolutely clean and wonderful and I truly recommend it ....
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“I used Martin and Co to rent out my one ......”

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Jun 10,2014
Minithumbdown
By: 'Alex'
Jun 10,2014
0 people found
this helpful
I used Martin and Co to rent out my one bedroom flat for over two years, covering four tenants, using their fully managed property service. Overall I would say I was extremely disappointed in several aspects of their service. - When I had the initial ...
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What agent could do to change your mind?
Demonstrated that they actually cared about something apart from taking money off me.
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By: Htown
Jun 12, 2014
View all comments (1)
the Harlow branch are terrible, NEVER return calls! close early and sit in the office with the lights off ignoring the door... I hope they dont return my calls now, id rather not use them! ...

“Never have I experienced such an incompetent company. I have ......”

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Jun 08,2014
Minithumbdown
By: 'sj1'
Jun 08,2014
7 people found
this helpful
Never have I experienced such an incompetent company. I have never known anything like it in my life. terrible customer service to tenants and landlords! They have no idea what they are doing or who is meant to be doing what. I have today been ...
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What agent could do to change your mind?
not been as useless and train their staff to speak to people rather than talking down to them. they are meant to be providing a service for people but instead they are setting an extremely bad example for the industry!
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“I was a tenant with Martin & Co between 2009+2010. Firstly they ......”

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Jun 05,2014
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Andrew
By: 'J'
Jun 05,2014
11 people found
this helpful
I was a tenant with Martin & Co between 2009+2010. Firstly they were happy to let a property where the bathroom had a ceiling that was thick black with mould. The place was full of moth balls which stunk the place out royally. I never actually got ...
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What agent could do to change your mind?
Not be vile creatures who try and squeeze every penny out of the Landlord/Tenant and not caring about their customers.
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“Absolutely incompetent at their jobs, only one member of staff ......”

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Jun 05,2014
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Ben
By: 'Sarah'
Jun 05,2014
3 people found
this helpful
Absolutely incompetent at their jobs, only one member of staff at this office was helpful (Hanna Gwilliam). After we viewed the property, we put the money down for the admin and referencing fees etc. and a member of staff there for a good few weeks ...
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What agent could do to change your mind?
Close their office done and stop operating.
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“Where to start As a landlord I constantly had to ......”

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May 31,2014
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kath
By: 'GG'
May 31,2014
0 people found
this helpful
Where to start As a landlord I constantly had to phone about Rent due, took 90 pounds from my rent income for a new landlords agreement that the Tenant never signed, When tenant vacated the windows, and back door were left unlocked, Tenant caused a 1000 pounds ...
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What agent could do to change your mind?
Honesty and a course in being professional
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“From day 1 no one calls back nothing done since first ......”

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May 31,2014
Minithumbdown
By: 'claire'
May 31,2014
0 people found
this helpful
From day 1 no one calls back nothing done since first inspection in january Just had second inspection with a vile belligerent woman who was intimidating and agressive I actually recorded threconversation as im going to make a formal complaint about her attitude Am going to ...
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What agent could do to change your mind?
Improve their service and speak to people with a few manners and drop the attitude
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“Extremely incompetent and rude letting agents. They came in my ......”

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May 29,2014
Minithumbdown
By: 'May'
May 29,2014
0 people found
this helpful
Extremely incompetent and rude letting agents. They came in my house without my permission and brought people in for viewing. When I called to complain, they were the least bothered and said I could call the police. I have a long term tenancy with them ...
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“Absolutely terrible DO NOT rent from these guys they do ......”

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May 29,2014
Minithumbdown
By: 'MartinandcoSB'
May 29,2014
0 people found
this helpful
Absolutely terrible DO NOT rent from these guys they do not listen to a word you have to say. Asking for rent that has already been paid. Threatening with bailiffs even after showing evidence of payment. Even saying that the property is abandoned when we've ...
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What agent could do to change your mind?
You guys are assholes
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“Atrocious service from start to finish. Every time there was ......”

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May 28,2014
Minithumbdown
By: 'Go'
May 28,2014
3 people found
this helpful
Atrocious service from start to finish. Every time there was a problem, it took 6 months plus to remedy despite promises that it would be dealt with. The manager appears to believe that, due to his eloquence, he can palm you off with any old impressionistic ...
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“Excellent tenant finding service. James was thoroughly helpful, especially as ......”

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May 21,2014
Minithumbup
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James
By: 'Miss'
May 21,2014
0 people found
this helpful
Excellent tenant finding service. James was thoroughly helpful, especially as I'm a landlady who doesn't live in the UK. I'd happily use them again....
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“I approached James at Martin & Co about a year ago ......”

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May 12,2014
Minithumbup
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James
By: 'KScott'
May 12,2014
0 people found
this helpful
I approached James at Martin & Co about a year ago with regards to a studio flat I was renting out. I was looking to sell it and wanted a valuation. They were very efficient and carried out the valuation. It took me a few months ...
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“Absolutely disgusted by these letting agents.I rented from them ......”

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May 11,2014
Minithumbdown
By: 'Young'
May 11,2014
2 people found
this helpful
Absolutely disgusted by these letting agents. I rented from them for 3 years and got nothing but grief. Now they are doing everything in their power to stop me from reclaiming my deposit. I wish someone had warned me as I would never have been their ...
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What agent could do to change your mind?
Nothing. Abysmal from beginning to end.
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“I have rented a property through Martin Co at Welwyn ......”

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May 09,2014
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Leanne
By: 'ruwan'
May 09,2014
4 people found
this helpful
I have rented a property through Martin Co at Welwyn Graden city Branch in 2013 .when I gave them two months notice to leave early, they did not accept my notice and manipulated their system unprofessional way and refused my two months notice. staff do not ...
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What agent could do to change your mind?
refund unreasonable charges or clarify their mistakes and apologies
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Attachments

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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8



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