Martin & Co
4.1/5, 3719 reviews
75% recommended
93% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 3719
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Mustafa Arif'
“Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ......”
23rd Sep 2024
reviewed by 'Scott'
“Excellent service as usual from Maxine and the team. Kelly Kennedy did a fantastic job in sourcing tenants...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 90% 86% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
856 133 1511 640 213 7 118 9 103 130
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
Minithumbup
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
0 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
a

“The most professional lettings agency by some margin...”

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May 19,2023
Minithumbup
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
a

“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
Minithumbup
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
a

“The team are all exceptionally Knowledgeable ......”

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May 01,2023
Minithumbup
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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Featured Review
a

“Great Experience As Tenants...”

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May 27,2023
Minithumbup
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Javaid
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Isabella
By: 'Mustafa Arif'
May 27,2023
0 people found
this helpful
Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ensured our rental process was smooth and the property itself has exceeded expectations. Maintenance issues were always addressed promptly and communication was top-notch. Their dedication ...
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“shocking, terrible, rude, incompetant, disrespectful. use all of those words ......”

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Aug 20,2014
Minithumbdown
By: 'ti'
Aug 20,2014
3 people found
this helpful
shocking, terrible, rude, incompetant, disrespectful. use all of those words to describe these guys. the inventory was made up. items on there that were not in the flat. Or just straight lies about the condition of items. we could not eat at our dinner table ...
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Comment on agent fees
they do nothing to deserve the fee
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“Avoid at all costs. We rented through Martin and Co ......”

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Aug 20,2014
Minithumbdown
By: 'cerisec123'
Aug 20,2014
3 people found
this helpful
Avoid at all costs. We rented through Martin and Co as we were trying to cut costs and Hamptons was expensive. We had been with hamptons for 3 years before we actually moved into our house but Martin and Co can off cheaper and now we ...
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“Know one is willing to take responsibility for my dispute ......”

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Aug 15,2014
Minithumbdown
By: 'Anonymous'
Aug 15,2014
0 people found
this helpful
Know one is willing to take responsibility for my dispute - there seems to be a clear lack of communication and organisation in the branch!...
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What agent could do to change your mind?
Absolute joke when trying to discuss an inexplicable charge on my deposit. Rang up 5 days in a row and the 'person who deals with deposits' was always either out of office or on the other line. It was a simple task of looking up what they have charged me for and the dispute can be resolved. Shocking customer service and organisations skills!!! Think twice before going with these.......
Attached Filesnbsp;
Comment on agent fees
I don't know what you are paying for?!?!?!
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“Very rude staff, not helpful at all. They have resulted ......”

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Aug 15,2014
Minithumbdown
By: 'Majid'
Aug 15,2014
2 people found
this helpful
Very rude staff, not helpful at all. They have resulted a lot of stress for us during the last few months, We do not suggest them to anyone!...
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“The worst agents !! All they want is your money, once ......”

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Aug 14,2014
Minithumbdown
By: 'Oliver'
Aug 14,2014
0 people found
this helpful
The worst agents !! All they want is your money, once you sign up they don't care about your problems. Please stay away ATLEAST from this branch in particular. Not sure as I havent tried other branches...
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Was this helpful? Yes
By: MitulGadhia
Sep 25, 2014
View all comments (1)
Dear Oliver, I am sorry you feel you have had to write about our Loughborough branch. I can't seem to find an 'Oliver' as a tenant on any of our properties. Are you sure you have the correct branch? Please could you contact me on 01509 323 324 or [email protected] to discuss as we would like an opportunity to put any dissatisfaction right as we want to ensure all of our customers are 100% satisfied. Many thanks, Mitul Gadhia Director Martin & Co (Loughborough) ...

“SAVE YOUR TIME AND MONEY, DON'T USE THEIR SERVICE!!! If ......”

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Aug 13,2014
Minithumbdown
By: 'Tom'
Aug 13,2014
0 people found
this helpful
SAVE YOUR TIME AND MONEY, DON'T USE THEIR SERVICE!!! If you rent from this agency you will get flat untidy and with damage done by previous tenants then they will try to make you pay from your deposit for stuff which you never seen in ...
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“Never go for this agent !!!...........misleading agency ........They dont take ......”

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Aug 10,2014
Minithumbdown
By: 'Frustrated'
Aug 10,2014
5 people found
this helpful
Never go for this agent !!!...........misleading agency ........ They dont take any action for emergency maintainace ......very rude behaviour.........inconsistent statement during check in and check out......do not treat the tenant as customer..........100% pro-landlord......dont give proper notice before vacating the property.......totally horrible...most ...
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“STAY AWAY FROM THE ABINGDON BRANCH OF MARTIN AND CO!......”

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Aug 09,2014
Minithumbdown
By: 'melvinm'
Aug 09,2014
11 people found
this helpful
STAY AWAY FROM THE ABINGDON BRANCH OF MARTIN AND CO! Martin and co have the most unhelpful, rude and incompetent bunch of staff I have ever known! I would like to point out a few facts about the way they treated myself and my partner ...
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By: Sharon
Mar 22, 2015
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This person was so rude to our staff and expected a repair to be carried out on thier heating in a time scale that was not possible due to parts need ordering. We have had feedback that our plumbing company was not carrying out repairs as quickly & efficiently as they could so we have stopped using them and have found a company that can respond more quickly. We do find some tenants think they have left a property clean, when in reality they have not. We carry out detailed inventories to ensure ...

“The service I've received as a landlord from Martin & Co ......”

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Aug 08,2014
Minithumbup
By: 'Hampshire'
Aug 08,2014
2 people found
this helpful
The service I've received as a landlord from Martin & Co has been excellent from advice on suitable properties in the area, getting the property ready to let and finding our first tenant. I would have no hesitation in recommending Martin & Co....
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“We feel that Martin and Co understood the fact that ......”

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Aug 07,2014
Minithumbup
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Louise
By: 'Michael'
Aug 07,2014
0 people found
this helpful
We feel that Martin and Co understood the fact that the Tenants were important - not just the Landlords - who were their actual clients. We felt that Louise had a sense of fairness - and respect for the tenants plus the ability to deal ...
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“Me and my husband came from Birmingham via taxi paying 80 ......”

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Aug 05,2014
Minithumbdown
By: 'Rohab'
Aug 05,2014
1 people found
this helpful
Me and my husband came from Birmingham via taxi paying 80 pounds for this viewing .Prakash was not helpful .wasnt flexible with timings of viewings when we called to say we were outside and on his phone he didn't pick up .Rude lady at reception .despite ...
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“Arguably one of the most unprofessional company I have ever ......”

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Aug 01,2014
Minithumbdown
By: 'Stefan'
Aug 01,2014
1 people found
this helpful
Arguably one of the most unprofessional company I have ever dealt with. I'm used to dealing with many companies and suppliers and I know how to deal with them, however it was like Martin and Co. went out their way to be the most uncooperative. ...
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“Our dealings with staff at this branch from start to ......”

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Aug 01,2014
Minithumbdown
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Laura
By: 'Never'
Aug 01,2014
1 people found
this helpful
Our dealings with staff at this branch from start to finish of our tenancy have been terrible. Firstly, from missed appointments, to avoidance of managing the property, and trying to claim expenses for every little detail - it is no wonder that this agency's rank ...
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Comment on agent fees
From thin air!
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“Have used this branch on several occasions for over 5 years ......”

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Jul 31,2014
Minithumbup
By: 'JCH'
Jul 31,2014
0 people found
this helpful
Have used this branch on several occasions for over 5 years on a tenant find basis and always found them helpful and prompt, with reasonable fees. They are not pushy and don't try and guess what you require or instigate actions without consent - as some ...
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Comment on agent fees
Fees are reasonable compared to other agents used
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“Same story as usual - a student letting, so they ......”

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Jul 29,2014
Minithumbdown
By: 'Terrible'
Jul 29,2014
2 people found
this helpful
Same story as usual - a student letting, so they saw us coming and decided to rip us off. Check-in was a cursory quick thing not noting the many damages, uncleaned state of property etc. Submitted our own check-in - M&Co accepted this but ...
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Comment on agent fees
Paid them for nothing. On top of agency fees are them taking majority of deposit unfairly.
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“I currently let my property out through Martin and co ......”

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Jul 25,2014
Minithumbup
By: 'Ally'
Jul 25,2014
1 people found
this helpful
I currently let my property out through Martin and co and they deal with the management of it. They do an excellent job, I have regular feedback and a very happy tenant....
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Comment on agent fees
I have no comments on the fees, I am very happy with the service.
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“I have had dirty water a broken washing machine for ......”

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Jul 25,2014
Minithumbdown
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Faye
By: 'Robert'
Jul 25,2014
0 people found
this helpful
I have had dirty water a broken washing machine for about six months now and all they say is there get back to me all they are, are useless greedy and self-centred "*"...
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“I have let my property through Martin & Co for a ......”

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Jul 22,2014
Minithumbup
By: 'Kim'
Jul 22,2014
1 people found
this helpful
I have let my property through Martin & Co for a number of years and have always found their staff to be professional, conscientious and helpful. They have always found reliable and trustworthy tenants and have been prompt when dealing with any maintenance issue. The previous ...
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“Martin and Co have managed my property for 3 years and ......”

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Jul 21,2014
Minithumbup
By: 'Maxine'
Jul 21,2014
1 people found
this helpful
Martin and Co have managed my property for 3 years and I have only had two weeks down time. When it comes to dealing with the tenant, they take a lot of aggravation out of my life and always give me the option of getting my ...
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“DO NOT USE THIS LETTING AGENCY. THEY ARE HORRIBLE. They ......”

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Jul 21,2014
Minithumbdown
By: 'Ashley'
Jul 21,2014
3 people found
this helpful
DO NOT USE THIS LETTING AGENCY. THEY ARE HORRIBLE. They do not care about their customers, they delay helping you with anything unless it puts their job at risk. The cupboard in our kitchen (which we reported to them when we first moved in ONE ...
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“The worst letting agent I've ever had to deal with. ......”

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Jul 18,2014
Minithumbdown
By: 'Jonash'
Jul 18,2014
12 people found
this helpful
The worst letting agent I've ever had to deal with. Totally unorganised and very selfish attitude to their business. They are very quick to get things sorted when they are at risk of being out of pocket but are quite happy to sit around and ...
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“I have use this company for many years now and ......”

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Jul 18,2014
Minithumbup
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Lindsey
By: 'Basingstoke'
Jul 18,2014
2 people found
this helpful
I have use this company for many years now and have never had any problems . Paul and Viv the owners are always pleasant and are running a first class service in the area. Andrew Sheldon and Lindsey Chester the letting and sales team are both ...
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“The Agent is very responsive to tenant's requests and mediates ......”

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Jul 16,2014
Minithumbup
By: 'Graham'
Jul 16,2014
1 people found
this helpful
The Agent is very responsive to tenant's requests and mediates well to ensure no voids. When tenant vacates the property is quickly and successfully remarketed....
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“Martin and co have acted as our agents for rent ......”

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Jul 15,2014
Minithumbup
By: 'DNL'
Jul 15,2014
1 people found
this helpful
Martin and co have acted as our agents for rent for a number of years now. We are more than satisfied with their service which has been carried out with promptness, in response to tenant/landlord queries and efficiency, in arranging subcontractors to carry out ...
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Comment on agent fees
We have answered 'yes' because on balance this is marginally so. We would expect a higher income from this 4 bedroom property and would welcome Martin and co. advising what works we could carry out to warrant a higher yield.
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“Martin and Co have been managing my property for 4 years ......”

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Jul 14,2014
Minithumbup
By: 'Jennny'
Jul 14,2014
1 people found
this helpful
Martin and Co have been managing my property for 4 years while I am living in Australia. They have always been prompt in communicating any issues at the property and carrying out any maintenance required, They found me new tenants quickly. Their statements are on time ...
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Comment on agent fees
Comparable
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“Martin & co from the beginning, when I was choosing who ......”

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Jul 14,2014
Minithumbup
By: 'Chris'
Jul 14,2014
1 people found
this helpful
Martin & co from the beginning, when I was choosing who to let the flat with, through to finding tenants and dealing with all the various issues, have been professional, efficient and above all else pleasant and easy to deal with. Issues regarding rates, electricity bills ...
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Comment on agent fees
Well versed with current market.
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“Martin & Co Basingstoke have fully managed our two bed apartment ......”

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Jul 14,2014
Minithumbup
By: 'Nigel'
Jul 14,2014
1 people found
this helpful
Martin & Co Basingstoke have fully managed our two bed apartment for 5 years and I have always found them to be excellent. Property issues are dealt with promptly and efficiently and we have always had excellent tenants. We were so pleased with Martin & Co Basingstoke that ...
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Comment on agent fees
Paying 10% fully managed. There are cheaper (offered as low as 7%) but rather stick with what works!
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“We had a positive experience with Martin & Co in Basingstoke. ......”

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Jul 14,2014
Minithumbup
By: 'Gareth'
Jul 14,2014
1 people found
this helpful
We had a positive experience with Martin & Co in Basingstoke. They provided valuable advice before we purchased our first buy to let property and we have been letting it through them since then for the last 4.5 years. We have been perfectly happy with the service ...
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“I was reluctant to use this agency based on the ......”

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Jul 14,2014
Minithumbdown
By: 'twinkles221'
Jul 14,2014
4 people found
this helpful
I was reluctant to use this agency based on the overwhelming number of negative reviews online. Nevertheless, we found a property that we loved through them, followed our heart and immediately put in an offer. What followed was 3 weeks of limited contact. Despite 20+ phone calls ...
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“We made contact with Martins, after a bad letting management ......”

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Jul 14,2014
Minithumbup
By: 'Sharen'
Jul 14,2014
2 people found
this helpful
We made contact with Martins, after a bad letting management experience with another major letting agent in Basingstoke, who were extraordinarily bad in every way possible. Martins have always been very efficient, they have always communicated any problems that have occurred in a timely manner, ...
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Comment on agent fees
Fees are going market rate
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8



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