Martin & Co
4.1/5, 3793 reviews
76% recommended
93% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
86% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 3793
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Merlin'
“Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He ......”
22nd Nov 2024
reviewed by 'Mervat'
“Great help and support, always available and accessibleThank you for your support...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 91% 86% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
871 133 1555 647 214 8 118 9 107 131
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS SAL SAGEagent Relocation Agent Network
Rankings
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Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
Minithumbup
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
13 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
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“The most professional lettings agency by some margin...”

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May 19,2023
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
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“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
Minithumbup
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
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“The team are all exceptionally Knowledgeable ......”

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May 01,2023
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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Featured Review
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“Everything we needed and more...”

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Dec 21,2022
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Ian
By: 'Merlin'
Dec 21,2022
2 people found
this helpful
Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He understood our situation and gave us brilliant advice on the market and what we needed to do. We had two other agents out (and one ...
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By: Ian Springell
Dec 21, 2022
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Hi Merlin, Thank you for your kind words, it was a pleasure to help you understand the current market and I am always here if you need to speak to me. I am confident when you are ready we will get you a great price from a great buyer. ...

“Should have really realised that this was one to avoid ......”

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Jul 08,2015
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By: 'bubs1985'
Jul 08,2015
5 people found
this helpful
Should have really realised that this was one to avoid when they charged a 'non refundable' £300 holding deposit, landlord didnt bother to fix anything on our inventory. Went downhill quickly when it took 4 months to fix our Boiler over the cold winter period and was ...
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By: David stone
Mar 30, 2019
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We don’t charge a holding deposit. I am sorry but we explain everything on great detail. That is a fee for your administration and referencing. If you fail the references which are formed externally so as to be fair and transparent it usually is because you have said something that is deemed to be incorrect.this is a decision you make when applying and the referencing company makes when they discover. We are always here to talk about the options. .the questions we ask are very straight forwar ...

“My experience with Martin & Co has been great. I'm really ......”

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Jul 07,2015
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david
By: 'Sonia'
Jul 07,2015
2 people found
this helpful
My experience with Martin & Co has been great. I'm really pleased with the way David helped me secure the apartment. Right from the start, during the property viewing I was given all the information that was required and tips on how to speed up the ...
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“Were unwilling to confirm that I was a tenant at ......”

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Jul 07,2015
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Dayna
By: 'Dave'
Jul 07,2015
1 people found
this helpful
Were unwilling to confirm that I was a tenant at the property without me paying a staggering £35 reference fee. When questioned, they claimed the terms were 'put in front of you for you to sign'. This may be true, and yet violates the Consumer Protection ...
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What agent could do to change your mind?
They will attempt to slap your tenants with grossly bloated fees at every turn for every little 'service' rendered no matter how minute. A ‚£35 fee to give a reference, a ‚£50 fee to renew a tenancy etc. Whilst you as a landlord may not be financially affected by these, it speaks to their company ethos and I wouldn't be surprised if the same situation occurred in your own dealings with them.
Attached Filesnbsp;
Comment on agent fees
They will attempt to slap your tenants with grossly bloated fees at every turn for every little 'service' rendered no matter how minute. A ‚£35 fee to give a reference, a ‚£50 fee to renew a tenancy etc. Whilst you as a landlord may not be financially affected by these, it speaks to their company ethos and I wouldn't be surprised if the same situation occurred in your own dealings with them.
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“I booked a flat from Martin and Co, without actually ......”

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Jul 03,2015
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Jennie
By: 'P.ZIS'
Jul 03,2015
2 people found
this helpful
I booked a flat from Martin and Co, without actually viewing the flat, as was abroad and had to enter quickly to a new property for job purposes. The photos of the flat where old (they showed the flat as brand new when it was ...
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“I moved into a brand new Vimto Gardens apartment. Since ......”

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Jun 30,2015
Minithumbup
By: 'David'
Jun 30,2015
2 people found
this helpful
I moved into a brand new Vimto Gardens apartment. Since the property was not ready to view, they had showed me some floor plans and everything was spot on when i had moved in. Overall a great service....
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“I found Martin & Co to charge horrendous renewal fees without ......”

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Jun 24,2015
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Kirsten
By: 'Walker'
Jun 24,2015
9 people found
this helpful
I found Martin & Co to charge horrendous renewal fees without informing tenants about such fees. The staff were very rude and lacked customer service skills. When I left the property I was renting through them, they tried every trick in the book to keep my ...
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“Martin & Co Manchester Central have managed my rental property for ......”

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Jun 10,2015
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By: 'R'
Jun 10,2015
2 people found
this helpful
Martin & Co Manchester Central have managed my rental property for over 3 years now. I am extremely satisfied with the level of service I receive and I would not hesitate to recommend them to others. The key things I have been most impressed with are, (a) ...
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“Customer service is none existing in the stirling office. I ......”

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Jun 09,2015
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Kevin
By: 'Suz'
Jun 09,2015
11 people found
this helpful
Customer service is none existing in the stirling office. I have been waiting 3 days for a call back. I will never recommend Martin & co to anyone. Should have listened to my colleague when they treated with the utmost disrespect ....
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“We have rented a flat for 5 years with Martinco. Throughout ......”

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Jun 05,2015
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Louise
By: 'Tom'
Jun 05,2015
0 people found
this helpful
We have rented a flat for 5 years with Martinco. Throughout our tenancy we have found them to always be helpful and considerate. If there have ever been any issues they have been resolved swiftly and professionally and without any disruption to our lives. We have ...
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“Martin & Co Ashford branch helped us let our 5-bedroom property ......”

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May 28,2015
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By: 'Kristine'
May 28,2015
0 people found
this helpful
Martin & Co Ashford branch helped us let our 5-bedroom property when we left the UK for abroad. When the tenants left and we then decided to sell, they again helped us find a buyer in a short time. They were pro-active in liaising with everyone ...
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“Just don't use this company! I was left for 19 days ......”

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May 25,2015
Minithumbdown
By: 'Rotty-29'
May 25,2015
2 people found
this helpful
Just don't use this company! I was left for 19 days with no heating and hot water, after 3/4 visits from the plumber and on each occasion him saying he couldn't fix the boiler, we finally got a specialist out on day 8 of broken boiler in November!! ...
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“They managed the property for several years and did an ......”

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May 22,2015
Minithumbup
By: '1'
May 22,2015
2 people found
this helpful
They managed the property for several years and did an excellent job. Kept us advised on all property matters. When it came time to sell they were very proactive and sold the house in the first week of it going on the market. They know ...
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“Terrible experience with Martin & Co Harlow.1) Took 5 months to receive ......”

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May 21,2015
Minithumbdown
By: 'Working'
May 21,2015
2 people found
this helpful
Terrible experience with Martin & Co Harlow. 1) Took 5 months to receive back our inventory report which was inconsistent with the state of the flat. I informed them about the inconsistencies but it was never updated in the inventory. 2) After my washing machine broke down it took ...
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What agent could do to change your mind?
Not worth the stress dealing with them ever again.
Attached Filesnbsp;
Comment on agent fees
Overpriced fees, paid over ‚£500 in total.
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By: Neale Coules-Miller
Nov 10, 2016
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It is accepted that the handling of the initial inventory was below standard. Beyond this, as agents we are obliged to act in accordance with our clients instructions, which we did on this occasion. It should be noted that amounts claimed from any deposit are not for the agency but the landlord. ...

“I strongly disapprove this agent for several reasons:After the ......”

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May 07,2015
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By: 'Liinda'
May 07,2015
3 people found
this helpful
I strongly disapprove this agent for several reasons: After the tenant moved out of my house, my house was left totally wracked. Anything you can imagine was broken, from light fittings to toilet seat, door handle, fridge freezer and even the toilet flush was totally ...
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“Andrew, Viv and Paul have been extremely helpful in a ......”

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Apr 30,2015
Minithumbup
By: 'Patricia'
Apr 30,2015
2 people found
this helpful
Andrew, Viv and Paul have been extremely helpful in a difficult situation we found ourselves in with tenants wishing to leave before the end of their Contract. They handled the situation extremely professionally offering very helpful advice and allowing us all to meet a satisfactory ...
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Comment on agent fees
Very reasonable for the amount of work undertaken.
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“A few months ago we started the process of finding ......”

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Apr 28,2015
Minithumbup
By: 'Nathan'
Apr 28,2015
0 people found
this helpful
A few months ago we started the process of finding an agency to manage our flat for us as we will be moving overseas for a while, and wanted things taken care of. James and the team came out as our preferred choice against some ...
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“The agent gave advice about photos and presentation of the ......”

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Apr 23,2015
Minithumbup
By: 'Mr'
Apr 23,2015
1 people found
this helpful
The agent gave advice about photos and presentation of the property before putting up for sale. The agent arranged to be present at the viewings and the property was sold within five days of going on the market and for the full asking price. I ...
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Comment on agent fees
Excellent value for the service provided.
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“I was willing to buy property through this estate agent ......”

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Apr 15,2015
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Harveer
By: 'Buyer'
Apr 15,2015
1 people found
this helpful
I was willing to buy property through this estate agent and the whole experience was very disappointing. I did viewing couple of times and both time I had to wait for 45 minutes. I asked owner's expectations and was willing to offer asking price but agent ...
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“The most unhelpful, money grabbing bunch of people I have ......”

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Apr 08,2015
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Kirsten
By: 'dinosaurusbex'
Apr 08,2015
12 people found
this helpful
The most unhelpful, money grabbing bunch of people I have ever met. Their fees are through the roof which I wouldn't mind if they actually did some work. They are honestly clueless, my tenancy agreement didnt even have the address in question on it, there ...
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What agent could do to change your mind?
Completely overpriced. Some fees are understandable, but for the service and legal documents I recieved, this was not justified.
Attached Filesnbsp;
Comment on agent fees
Completely overpriced. Some fees are understandable, but for the service and legal documents I recieved, this was not justified.
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“Having a property for let and unhappy with current agent ......”

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Apr 01,2015
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Manager Mr Thomas
By: 'Jules'
Apr 01,2015
23 people found
this helpful
Having a property for let and unhappy with current agent we asked for a visit to discuss our options. The gentleman who attended, I believe he told us he was the director, was very aggressive in his manner and made us feel pressured to make ...
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What agent could do to change your mind?
Change the aggressive hard sell.
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“Both James and Richard have provided excellent service, advice and ......”

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Mar 26,2015
Minithumbup
By: 'Happy'
Mar 26,2015
0 people found
this helpful
Both James and Richard have provided excellent service, advice and guidance in my venture into the letting world. I am using them again for my next property. Thank you to all the team at Martin & Co Aldershot for your courteous manner in handling my business ...
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“Worst real estate agent ever! I had a complete waste ......”

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Mar 26,2015
Minithumbdown
By: 'Pd_85'
Mar 26,2015
2 people found
this helpful
Worst real estate agent ever! I had a complete waste of time and money for an overpriced and insalubrious apartmeny....
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“Poor service... They advertise a property that they don't have ......”

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Mar 26,2015
Minithumbdown
By: 'Horatiu'
Mar 26,2015
16 people found
this helpful
Poor service... They advertise a property that they don't have access to it. Been postponed 4 times always on a short notice... And a week later they told me that they have an offer from someone else before I get the chance to see it. I ...
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“I found this agent very, very rude, unpleasant, pushy, unhelpful ......”

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Mar 25,2015
Minithumbdown
By: 'Anon'
Mar 25,2015
3 people found
this helpful
I found this agent very, very rude, unpleasant, pushy, unhelpful and misleading in their information throughout the tenancy. Rent was increased without the knowledge of the Landlord. I would not recommend this agent at all, probably the worst agent in Basingstoke and certainly the most ...
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Comment on agent fees
Extortionate on a regular basis.
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“I was first contacted by Martin & Co through an advert ......”

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Mar 25,2015
Minithumbup
By: 'Phillip'
Mar 25,2015
0 people found
this helpful
I was first contacted by Martin & Co through an advert I was running in a local paper to find a tenant, having dealt directly with renting properties myself, I was a little apprehensive as to what they would be able to do for me over ...
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Comment on agent fees
I believe the fees I am paying with Martin & Co are in line with other agents locally.
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“Renting is becoming a mine field David always looks after ......”

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Mar 23,2015
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david
By: 'max'
Mar 23,2015
0 people found
this helpful
Renting is becoming a mine field David always looks after his landlords and is very knowledgeable if things go wrong which sometimes they can because unfortuneatly there are some bad tenants out there. He is always at the other end of the phone when needed ...
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“We always receive excellent service from this agent, we find ......”

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Mar 23,2015
Minithumbup
By: 'Jenny'
Mar 23,2015
0 people found
this helpful
We always receive excellent service from this agent, we find them to be very fair and professional in their approach to us, our tenants and our properties....
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“When I moved in the property I reported a couple ......”

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Mar 18,2015
Minithumbdown
By: 'HPS37'
Mar 18,2015
1 people found
this helpful
When I moved in the property I reported a couple of problems which were completely ignored, not even getting back to me. Around 3 weeks before moving out there was a gas safety inspection where I reported that I had recently had problems with the gas ...
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What agent could do to change your mind?
Ridiculous fees
Attached Filesnbsp;
Comment on agent fees
Ridiculous fees
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“I'm lucky that my experience isn't as bad as some ......”

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Mar 17,2015
Minithumbdown
By: 'Kate'
Mar 17,2015
3 people found
this helpful
I'm lucky that my experience isn't as bad as some on here however Martin & Co Basingstoke's customer service is truly appalling. I moved in with my partner in September last year He had lived in the property for a few years prior to this. It ...
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“The agreements and contracts do not match with what they ......”

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Mar 16,2015
Minithumbdown
By: 'john'
Mar 16,2015
2 people found
this helpful
The agreements and contracts do not match with what they are verbally agreed. There is no sense of responsibility and keeping the time frames agreed. When questions are raised you are being re-directed to the building maintenance instead of them owning any issues that arise. ...
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What agent could do to change your mind?
The agreements and contracts do not match with what they are verbally agreed. There is no sense of responsibility and keeping the time frames agreed. When questions are raised you are being re-directed to the building maintenance instead of them owning any issues that arise. There are agents and property managers, apparently those two entities in their company never communicate. A small sample of the issues follow. No access fob provided for the apartment while one is listed in the contract. No parking spot provided while one is listed in the contract. No meter readings, no key to the apartment. Currently issues with the property are not dealt with in priority. I would class an open window in a first floor flat a security threat to start with let alone the temperature of the flat being incredibly low. Avoid no mater how good the dwelling is, you will have issues living in it with them managing it. All the above tie very well with their fees, ‚£350 for a flat rental.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8



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