Martin & Co
4.1/5, 3793 reviews
76% recommended
93% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
86% lettings fee satisfaction
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Latest Reviews

 View all Reviews 3793
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Merlin'
“Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He ......”
22nd Nov 2024
reviewed by 'Mervat'
“Great help and support, always available and accessibleThank you for your support...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 91% 86% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
871 133 1555 647 214 8 118 9 107 131
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS SAL SAGEagent Relocation Agent Network
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
13 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
a

“The most professional lettings agency by some margin...”

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May 19,2023
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
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“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
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“The team are all exceptionally Knowledgeable ......”

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May 01,2023
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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Featured Review
a

“Everything we needed and more...”

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Dec 21,2022
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Ian
By: 'Merlin'
Dec 21,2022
2 people found
this helpful
Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He understood our situation and gave us brilliant advice on the market and what we needed to do. We had two other agents out (and one ...
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By: Ian Springell
Dec 21, 2022
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Hi Merlin, Thank you for your kind words, it was a pleasure to help you understand the current market and I am always here if you need to speak to me. I am confident when you are ready we will get you a great price from a great buyer. ...

“This is a long story, i'll try to reduce it.......”

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Sep 18,2015
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Jason
By: 'Cris'
Sep 18,2015
1 people found
this helpful
This is a long story, i'll try to reduce it. In the begining they were really helpful... Once i came in the property i notice outside the house a broken mirror a ironing table a bukect with a toaster a big carpet.. Well not the ...
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What agent could do to change your mind?
80‚£ on a cleaning fee (i shold have the house cleaned then or if i have to pay it then they can't have money from my deposit for a cleaning that it's not necessary)
Attached Filesnbsp;
Comment on agent fees
80‚£ on a cleaning fee (i shold have the house cleaned then or if i have to pay it then they can't have money from my deposit for a cleaning that it's not necessary)
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“Absolutely appalling from the offset. Rude and incompetent staff. I ......”

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Sep 18,2015
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Leslie
By: 'Disappointed'
Sep 18,2015
9 people found
this helpful
Absolutely appalling from the offset. Rude and incompetent staff. I would recommend not using them but if you must, be prepared to have to fight them to get anything done....
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“Martin & Co. were outstanding from the offset, I had booked ......”

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Sep 15,2015
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By: 'New'
Sep 15,2015
2 people found
this helpful
Martin & Co. were outstanding from the offset, I had booked interviews with 3 agents, Martin & Co. were there first. They filled me with that much confidence, I cancelled the other 2. Within 48 hours, they had let my property and within 7 days, the tenants had moved in. I ...
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Comment on agent fees
Very competitive fees
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“I rented a room with them they are so helpful, ......”

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Sep 14,2015
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David
By: '(Abdo)'
Sep 14,2015
0 people found
this helpful
I rented a room with them they are so helpful, kind and sympathetic, I faced many trouble in my budget the appreciated my hard situation and they never dealt me badly, then they accepted to rent me another room cheaper and that solved my problem. ...
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“I am a great tenant if I say so myself, ......”

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Sep 10,2015
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Dayna
By: 'Unhappy'
Sep 10,2015
1 people found
this helpful
I am a great tenant if I say so myself, I pay everything on time if not up front and always improve the condition of the places I live in. I have left Martin & Co after my tenancy ended purely because of their customer service ...
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What agent could do to change your mind?
Extortionate fees for everything you can imagine.
Attached Filesnbsp;
Comment on agent fees
Extortionate fees for everything you can imagine.
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“Having turned up to the house slightly early after an ......”

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Sep 09,2015
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By: 'One'
Sep 09,2015
2 people found
this helpful
Having turned up to the house slightly early after an hour and a half journey, I was quite sure I'd found the ideal property for myself and my wife. However, as the time passed, I was worried that nobody was coming to meet me. After 15 ...
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“Martin and Co Basingstoke have been looking after my house ......”

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Sep 08,2015
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By: 'Geoff'
Sep 08,2015
2 people found
this helpful
Martin and Co Basingstoke have been looking after my house since July 2013 (approximately), i already had a very good experience working with their counterparts in Leicester since 2008. Have to say, Martin and Co are superb. They offer a highly professional service, very quick to respond, ...
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Comment on agent fees
Very fair to both landlord and tenant, good negotiation skills.
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“Absolute joke of a letting agency since we moved in ......”

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Aug 30,2015
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By: 'Not'
Aug 30,2015
1 people found
this helpful
Absolute joke of a letting agency since we moved in to our property its problem after problem they are in no rush to help u fix things,there was a few problems prior to moving in which Andrew said would be sorted out LIES we ...
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What agent could do to change your mind?
Made to pay well over the top plus extra due to a dog even tho the house wasnt a great standard anuway scuffs up the walls overgrowing back garden ect
Attached Filesnbsp;
Comment on agent fees
Made to pay well over the top plus extra due to a dog even tho the house wasnt a great standard anuway scuffs up the walls overgrowing back garden ect
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“Never having done this before Richard was quick to put ......”

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Aug 28,2015
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By: 'Krish'
Aug 28,2015
0 people found
this helpful
Never having done this before Richard was quick to put me at ease. I decided to move to Australia for work and needed to rent out my flat in quite short notice. The process to eventually letting out my property couldn't have gone smoother and ...
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“I made an appointment to see the property about 3 days ......”

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Aug 27,2015
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James
By: 'Lucy'
Aug 27,2015
2 people found
this helpful
I made an appointment to see the property about 3 days before going to view, I was in a tricky situation as my lease at my then flat was due to end imminently. James turned up promptly to show me around the property. He gave me ...
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“Contacted the office to book an appointment, they didn't have ......”

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Aug 22,2015
Minithumbup
By: 'Sean'
Aug 22,2015
1 people found
this helpful
Contacted the office to book an appointment, they didn't have any free times, but took my name and number. Called me back later that day to let me know about a cancellation and got me around the property. Viewing was very nice, low pressure (I ...
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Comment on agent fees
Although I did not apply, their fees seemed very fair (and much lower) than a lot of other agencies.
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“I have sent more than 30 emails to Martin & Co (Oxford) ......”

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Aug 21,2015
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Richard
By: 'Eric'
Aug 21,2015
38 people found
this helpful
I have sent more than 30 emails to Martin & Co (Oxford) leasing co to address the failure of floor heating for 48 Empress Court, Woodins Way. Ox1 1HF. I received no actions and no replies. I walked to see them more than 6 times. From 29 Jan 2015 to 1 June 2015, ...
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“Mike Shrubshall was unprofessional, in efficient and unpleasant. He cancelled ......”

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Aug 15,2015
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By: 'Disgusted'
Aug 15,2015
0 people found
this helpful
Mike Shrubshall was unprofessional, in efficient and unpleasant. He cancelled appointments at very short notice by means of terse texts. He lied about having keys in the office. He failed to report faults to the owners. On one occasion he was very late for a ...
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“We have been leasing the property through Martin & Co since ......”

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Aug 15,2015
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By: 'John'
Aug 15,2015
1 people found
this helpful
We have been leasing the property through Martin & Co since we moved out to Australia over 7yrs ago when Paul and Viv Jenner first started the Martin & Co business in the Basingstoke area. During this period Paul, Viv and the team have been so professional, ...
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Comment on agent fees
Fees were lower than expected and extremely competitive.
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“Absolutely awful letting agency. They will take as much of ......”

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Aug 14,2015
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Charline
By: 'Annon'
Aug 14,2015
7 people found
this helpful
Absolutely awful letting agency. They will take as much of your deposit as possible for the slightest reasons, I was left without hot water or heating for almost a week in the middle of winter and offered no alternative or compensation. Rude staff and awfully ...
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What agent could do to change your mind?
Extortionate fees, don't expect your deposit back.
Attached Filesnbsp;
Comment on agent fees
Extortionate fees, don't expect your deposit back.
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“My partner and I have been tenants in a flat ......”

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Aug 13,2015
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By: 'R'
Aug 13,2015
1 people found
this helpful
My partner and I have been tenants in a flat managed by Martin & Co for the past year and overall have been very unimpressed. We signed for the flat on the condition that the bathroom was repainted, they said this was fine and I arranged ...
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“I noticed a property for rent on their website and ......”

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Aug 13,2015
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By: 'Chris'
Aug 13,2015
1 people found
this helpful
I noticed a property for rent on their website and so enquired about making a viewing. The staff were very friendly on the telephone and efficient in dealing with my enquiries. I was told I could view the property at 4.30pm on the following day, ...
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“Quite possibly the worst agents we have ever been with! ......”

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Aug 13,2015
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By: 'notty'
Aug 13,2015
3 people found
this helpful
Quite possibly the worst agents we have ever been with! Tried to retain deposit for absolutely nothing and were rude, nasty and obstructive during our time trying to have our deposit returned. Returned about a quarter of it after some chasing, and we had to ...
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“The move in process with this agents was very smooth ......”

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Aug 11,2015
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By: 'disgruntled'
Aug 11,2015
1 people found
this helpful
The move in process with this agents was very smooth and possibly the only positive experience renting with them. I have had maintenance issues outstanding, repeatedly being told that the contractor is very busy. This is of course acceptable however, if you ask for 'leeway', ...
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What agent could do to change your mind?
They just need to be a little more accommodating and understanding, instead of being preoccupied with being 'right'!
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By: The Directors
Sep 09, 2015
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It is a great shame that this tenant, *, has chosen to take this matter into the public domain. For anyone reading this review, in the interest of balance, I will fill in the details that * has left out. As far as we are aware * has had two issues that he has been unhappy about, the first relating to the fact that he consistently fails to pay his rent. Indeed, the Landlords have previously (on one occasion) instructed us to inform * that if he fails to pay his rent and allows arrears to build ...

“I would advise anyone not to deal with these estate ......”

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Aug 04,2015
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David
By: 'German'
Aug 04,2015
2 people found
this helpful
I would advise anyone not to deal with these estate crooks, they will take very little money from you and promises you nothing inreturn my advise is do to some other agents but not Dave of Martins Littlehampton and btw, they have moved around the ...
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By: Dave
Aug 05, 2015
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I don't know who this person is but the complaint seems to be that we set up a 12 month tenancy when the tenant wanted a 6 month tenancy (according to this review). However, we always ask tenants to sign our Terms of Business which does state the term; in this case 12 months. We also drew up a tenancy agreement (TA) in line with the terms of business (12 months). This is given to the tenant for their review before they come to pick up the keys. They are not forced to sign the TA. I fail to ...

“Terrible company, nothing but lies from them. They have with ......”

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Aug 02,2015
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Liz
By: 'RYAN'
Aug 02,2015
1 people found
this helpful
Terrible company, nothing but lies from them. They have with held rent, took over £650 from a bond which was owed to me for 3 months rent which wasn't paid and a further £1300 worth of damage to my property for a so called cancellation fee. Took them ...
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What agent could do to change your mind?
Took fee's which they shouldn't of took which my Solictor is now going to deal with
Attached Filesnbsp;
Comment on agent fees
Took fee's which they shouldn't of took which my Solictor is now going to deal with
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“After taking on our property's Martin & Co has done nothing ......”

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Aug 01,2015
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Neale
By: 'Matty'
Aug 01,2015
2 people found
this helpful
After taking on our property's Martin & Co has done nothing to look after,,, or get the right tenants in to the property! And although getting in tenants that break their contract by abusing the property and moving in other people over crowding the room and ...
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By: Neale Coules-Miller
Nov 10, 2016
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The scenario described does not accord with any that I recollect, I have checked all tenancies in the CM20 post code for similarly named landlords withou success. Those who opt for fully managed service receive our full support in conjunction with legally qualified specialists if things do not go to plan. Our referencing company remain, to my knowledge, the only firm offering warranty support as an inclusive part of their offering, so I am at a loss ot understand why the client would have the ex ...

“I moved with Martin & Co into my first apartment ever. ......”

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Jul 27,2015
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James
By: 'Mihai'
Jul 27,2015
2 people found
this helpful
I moved with Martin & Co into my first apartment ever. I want to say that I was a bit nervous about the whole process, and fortunately people at Martin & Co had the patience and made everything as transparent and professional as possible. I am so ...
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“Disgusting experience....very bad and poor service. I view property ......”

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Jul 26,2015
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By: 'Rosh'
Jul 26,2015
4 people found
this helpful
Disgusting experience....very bad and poor service. I view property in Crewe and was happy and paid application fees ‚£250. Agent commit they will process our application and there should be no problem. After 3-4 days no any contact from Agent and after calling myself to ...
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“They do not consider the needs of the tenant and ......”

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Jul 24,2015
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By: 'Feltham'
Jul 24,2015
2 people found
this helpful
They do not consider the needs of the tenant and only look out for themselves and the landlord. Not very flexible or informative. I would not recommend them as they are quite unpleasant. My issue with them is how the proceed with issues relating to ...
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“Hi me and my partner went to martin and co ......”

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Jul 23,2015
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Jack
By: 'Keeley'
Jul 23,2015
0 people found
this helpful
Hi me and my partner went to martin and co in Mansfield , we paid a 250 fee .we liked a property and went through checks everything come back clear , but a few days later mine come back with a ccj which was a credit card I ...
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“Went into their office to arrange view for a property, ......”

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Jul 22,2015
Minithumbdown
By: 'Dan'
Jul 22,2015
4 people found
this helpful
Went into their office to arrange view for a property, when I mentioned that my company will pay for the rent, they said it's against the law to run business from the rental property. I asked: what law is actually say that? The answer was: ...
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“We have been renting with Martin and Co for 10 months. ......”

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Jul 17,2015
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By: 'MK'
Jul 17,2015
11 people found
this helpful
We have been renting with Martin and Co for 10 months. The paperwork for moving in and later extending the contract was fine, although upon moving in the flat was filthy and definitely not professionally cleaned. However, what really bothers me is that they do not ...
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“James was a kind agent. Even though we had to ......”

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Jul 15,2015
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James
By: 'Larisa'
Jul 15,2015
2 people found
this helpful
James was a kind agent. Even though we had to sort out the issue with UK guarantor, he waited for us to sort the things out....
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“Awful company, wouldn't advise any students to use them. Didn't ......”

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Jul 10,2015
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Harriet
By: 'Xo'
Jul 10,2015
2 people found
this helpful
Awful company, wouldn't advise any students to use them. Didn't tell us the correct information when viewing the house and due to this we no longer have anywhere to live for September. When showing people around the house they should tell you everything you need ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8



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