Martin & Co
4.1/5, 3719 reviews
75% recommended
93% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
86% lettings fee satisfaction
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Latest Reviews

 View all Reviews 3719
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Mustafa Arif'
“Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ......”
23rd Sep 2024
reviewed by 'Scott'
“Excellent service as usual from Maxine and the team. Kelly Kennedy did a fantastic job in sourcing tenants...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 90% 86% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
856 133 1511 640 213 7 118 9 103 130
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS SAL SAGEagent Relocation Agent Network
Rankings
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Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
Minithumbup
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
0 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
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“The most professional lettings agency by some margin...”

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May 19,2023
Minithumbup
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
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“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
Minithumbup
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
a

“The team are all exceptionally Knowledgeable ......”

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May 01,2023
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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Featured Review
a

“Great Experience As Tenants...”

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May 27,2023
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Javaid
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Isabella
By: 'Mustafa Arif'
May 27,2023
0 people found
this helpful
Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ensured our rental process was smooth and the property itself has exceeded expectations. Maintenance issues were always addressed promptly and communication was top-notch. Their dedication ...
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“I strongly disapprove this agent for several reasons:After the ......”

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May 07,2015
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By: 'Liinda'
May 07,2015
3 people found
this helpful
I strongly disapprove this agent for several reasons: After the tenant moved out of my house, my house was left totally wracked. Anything you can imagine was broken, from light fittings to toilet seat, door handle, fridge freezer and even the toilet flush was totally ...
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“Andrew, Viv and Paul have been extremely helpful in a ......”

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Apr 30,2015
Minithumbup
By: 'Patricia'
Apr 30,2015
2 people found
this helpful
Andrew, Viv and Paul have been extremely helpful in a difficult situation we found ourselves in with tenants wishing to leave before the end of their Contract. They handled the situation extremely professionally offering very helpful advice and allowing us all to meet a satisfactory ...
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Comment on agent fees
Very reasonable for the amount of work undertaken.
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“A few months ago we started the process of finding ......”

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Apr 28,2015
Minithumbup
By: 'Nathan'
Apr 28,2015
0 people found
this helpful
A few months ago we started the process of finding an agency to manage our flat for us as we will be moving overseas for a while, and wanted things taken care of. James and the team came out as our preferred choice against some ...
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“The agent gave advice about photos and presentation of the ......”

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Apr 23,2015
Minithumbup
By: 'Mr'
Apr 23,2015
1 people found
this helpful
The agent gave advice about photos and presentation of the property before putting up for sale. The agent arranged to be present at the viewings and the property was sold within five days of going on the market and for the full asking price. I ...
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Comment on agent fees
Excellent value for the service provided.
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“I was willing to buy property through this estate agent ......”

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Apr 15,2015
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Harveer
By: 'Buyer'
Apr 15,2015
1 people found
this helpful
I was willing to buy property through this estate agent and the whole experience was very disappointing. I did viewing couple of times and both time I had to wait for 45 minutes. I asked owner's expectations and was willing to offer asking price but agent ...
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“The most unhelpful, money grabbing bunch of people I have ......”

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Apr 08,2015
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Kirsten
By: 'dinosaurusbex'
Apr 08,2015
12 people found
this helpful
The most unhelpful, money grabbing bunch of people I have ever met. Their fees are through the roof which I wouldn't mind if they actually did some work. They are honestly clueless, my tenancy agreement didnt even have the address in question on it, there ...
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What agent could do to change your mind?
Completely overpriced. Some fees are understandable, but for the service and legal documents I recieved, this was not justified.
Attached Filesnbsp;
Comment on agent fees
Completely overpriced. Some fees are understandable, but for the service and legal documents I recieved, this was not justified.
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“Having a property for let and unhappy with current agent ......”

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Apr 01,2015
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Manager Mr Thomas
By: 'Jules'
Apr 01,2015
23 people found
this helpful
Having a property for let and unhappy with current agent we asked for a visit to discuss our options. The gentleman who attended, I believe he told us he was the director, was very aggressive in his manner and made us feel pressured to make ...
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What agent could do to change your mind?
Change the aggressive hard sell.
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“Both James and Richard have provided excellent service, advice and ......”

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Mar 26,2015
Minithumbup
By: 'Happy'
Mar 26,2015
0 people found
this helpful
Both James and Richard have provided excellent service, advice and guidance in my venture into the letting world. I am using them again for my next property. Thank you to all the team at Martin & Co Aldershot for your courteous manner in handling my business ...
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“Worst real estate agent ever! I had a complete waste ......”

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Mar 26,2015
Minithumbdown
By: 'Pd_85'
Mar 26,2015
2 people found
this helpful
Worst real estate agent ever! I had a complete waste of time and money for an overpriced and insalubrious apartmeny....
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“Poor service... They advertise a property that they don't have ......”

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Mar 26,2015
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By: 'Horatiu'
Mar 26,2015
16 people found
this helpful
Poor service... They advertise a property that they don't have access to it. Been postponed 4 times always on a short notice... And a week later they told me that they have an offer from someone else before I get the chance to see it. I ...
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“I found this agent very, very rude, unpleasant, pushy, unhelpful ......”

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Mar 25,2015
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By: 'Anon'
Mar 25,2015
3 people found
this helpful
I found this agent very, very rude, unpleasant, pushy, unhelpful and misleading in their information throughout the tenancy. Rent was increased without the knowledge of the Landlord. I would not recommend this agent at all, probably the worst agent in Basingstoke and certainly the most ...
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Comment on agent fees
Extortionate on a regular basis.
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“I was first contacted by Martin & Co through an advert ......”

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Mar 25,2015
Minithumbup
By: 'Phillip'
Mar 25,2015
0 people found
this helpful
I was first contacted by Martin & Co through an advert I was running in a local paper to find a tenant, having dealt directly with renting properties myself, I was a little apprehensive as to what they would be able to do for me over ...
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Comment on agent fees
I believe the fees I am paying with Martin & Co are in line with other agents locally.
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“Renting is becoming a mine field David always looks after ......”

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Mar 23,2015
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david
By: 'max'
Mar 23,2015
0 people found
this helpful
Renting is becoming a mine field David always looks after his landlords and is very knowledgeable if things go wrong which sometimes they can because unfortuneatly there are some bad tenants out there. He is always at the other end of the phone when needed ...
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“We always receive excellent service from this agent, we find ......”

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Mar 23,2015
Minithumbup
By: 'Jenny'
Mar 23,2015
0 people found
this helpful
We always receive excellent service from this agent, we find them to be very fair and professional in their approach to us, our tenants and our properties....
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“When I moved in the property I reported a couple ......”

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Mar 18,2015
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By: 'HPS37'
Mar 18,2015
1 people found
this helpful
When I moved in the property I reported a couple of problems which were completely ignored, not even getting back to me. Around 3 weeks before moving out there was a gas safety inspection where I reported that I had recently had problems with the gas ...
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What agent could do to change your mind?
Ridiculous fees
Attached Filesnbsp;
Comment on agent fees
Ridiculous fees
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“I'm lucky that my experience isn't as bad as some ......”

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Mar 17,2015
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By: 'Kate'
Mar 17,2015
3 people found
this helpful
I'm lucky that my experience isn't as bad as some on here however Martin & Co Basingstoke's customer service is truly appalling. I moved in with my partner in September last year He had lived in the property for a few years prior to this. It ...
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“The agreements and contracts do not match with what they ......”

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Mar 16,2015
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By: 'john'
Mar 16,2015
2 people found
this helpful
The agreements and contracts do not match with what they are verbally agreed. There is no sense of responsibility and keeping the time frames agreed. When questions are raised you are being re-directed to the building maintenance instead of them owning any issues that arise. ...
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What agent could do to change your mind?
The agreements and contracts do not match with what they are verbally agreed. There is no sense of responsibility and keeping the time frames agreed. When questions are raised you are being re-directed to the building maintenance instead of them owning any issues that arise. There are agents and property managers, apparently those two entities in their company never communicate. A small sample of the issues follow. No access fob provided for the apartment while one is listed in the contract. No parking spot provided while one is listed in the contract. No meter readings, no key to the apartment. Currently issues with the property are not dealt with in priority. I would class an open window in a first floor flat a security threat to start with let alone the temperature of the flat being incredibly low. Avoid no mater how good the dwelling is, you will have issues living in it with them managing it. All the above tie very well with their fees, ‚£350 for a flat rental.
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“The most horrendous experience I have ever had. Staff at ......”

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Mar 05,2015
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Lucy
By: 'LMP008'
Mar 05,2015
4 people found
this helpful
The most horrendous experience I have ever had. Staff at Martin & Co are rude, obnoxious and totally unwilling to help; from the smallest cases to cupboard doors breaking (due to them being improperly fixed at the hinges in the first place), to very adverse living ...
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What agent could do to change your mind?
Rip off
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Comment on agent fees
Rip off
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By: Matthew White
Mar 05, 2015
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This Review contains a number of significant inaccuracies. Firstly the damp has been confirmed by several experienced contractors to have been caused by the Tenant's lifestyle and failure to adequately control condensation within the property. This included (prior to the incident occurring) a highly qualified Damp Specialist, who, having undertaken a thorough investigation at the house, drew up a detailed report on the cause, which was shared with all of the occupants. Previously, on several ...

“We rented our house via Martin and Co. It was ......”

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Mar 04,2015
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By: 'Home'
Mar 04,2015
5 people found
this helpful
We rented our house via Martin and Co. It was supposed to be rented out to a Chinese couple; instead the house was turned into a brothel where women were apparently trafficked into the country (what happened to the security check?). We gave Martin and ...
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“I rented with Martin & Co Manchester Central for 24 months. Their ......”

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Mar 02,2015
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By: 'Manchester'
Mar 02,2015
5 people found
this helpful
I rented with Martin & Co Manchester Central for 24 months. Their initial service (before I gave them the holding deposit) was excellent and very friendly. After that, I have very few positive comments. Our property was entered several times without permission or without the contractual 24 hours ...
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“Arranged viewings with them, on arrival to the property after ......”

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Feb 27,2015
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By: 'JohnSmith'
Feb 27,2015
5 people found
this helpful
Arranged viewings with them, on arrival to the property after traveling over 60 miles, there was no representative from Martin & Co. Contacted the branch, was told that all viewings were cancelled without any reason.Highlighted this to the management with no response!! No apology nothing received! ...
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“Terrible is a generous rating. Have been a tenant in ......”

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Feb 26,2015
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Sandeep
By: 'Sophie'
Feb 26,2015
3 people found
this helpful
Terrible is a generous rating. Have been a tenant in a dozen plus apartments over the last 10 years. This is comprehensively my worst experience. I never left a review for anything before. I couldn't let others fall into this trap by using them. Moved into ...
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By: MACLoughborough
Mar 02, 2015
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Thank you for taking the time to review our agency. I know there have been some teething problems at your new apartment, all of which we have remedied for you at the earliest opportunity. The communal cupboard where the meters are housed were not accessible due the lock being forced locked. This had to be reported to the management company who manage the block. As soon as this was fixed, we were able to read the meters and provide readings. The property had been professionally cleane ...

“Martin and Co has to be the worst letting agency ......”

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Feb 17,2015
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By: 'DARREN'
Feb 17,2015
11 people found
this helpful
Martin and Co has to be the worst letting agency I have dealt with in my entire life. The lack of communication is shocking and it takes them a light year to come and sort out the property whenever theres any issue. All they think ...
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What agent could do to change your mind?
their fees are absolutely riddiculous. They take your deposit from you in the name of cleaning it to immaculate spec but i strongly believe they dont even do anything. when we moved into the property is was dirty and covered with cobwebs and the carpet was sh*t.
Attached Filesnbsp;
Comment on agent fees
their fees are absolutely riddiculous. They take your deposit from you in the name of cleaning it to immaculate spec but i strongly believe they dont even do anything. when we moved into the property is was dirty and covered with cobwebs and the carpet was sh*t.
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Was this helpful? Yes
By: Neil
Feb 05, 2019
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I can only say the exact same thing! When we moved in, the washing machine was covered in mould and when I went to their office to show them the pictures we had taken, the director lady crossed her arms, saying, "No, I don't need to see the pictures. Just give it a wipe." Well, the mould could NOT be removed with just a wipe and settled on our clothes when using the machine. I agree about the fees, seemingly the MOST EXPENSIVE in town! This agency does not care about the tenants interests wh ...

“I would advise everyone not to step foot near Martin & ......”

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Feb 16,2015
Minithumbdown
By: 'Hepburn'
Feb 16,2015
2 people found
this helpful
I would advise everyone not to step foot near Martin & Co. They are by far the WORST agency we have ever been with. Lack of communication on numerous occasions, meaning we had to constantly chase, when items broke. Told they wanted access to the property ...
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“I used Martin & Co letting agents in Feb 2014 and was ......”

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Feb 12,2015
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Shelley
By: 'Mark'
Feb 12,2015
18 people found
this helpful
I used Martin & Co letting agents in Feb 2014 and was shocked at the level of service from them. The nightmare all started when my cooker handle broke on my oven after a couple of months, was a very old oven when I moved into the ...
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What agent could do to change your mind?
Still waiting for my deposit back!
Attached Filesnbsp;
Comment on agent fees
Still waiting for my deposit back!
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“Very helpful through out the whole process. Martin and Co ......”

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Feb 10,2015
Minithumbup
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Steve
By: 'Lydia'
Feb 10,2015
7 people found
this helpful
Very helpful through out the whole process. Martin and Co staff were friendly and polite and went out of their way to provide a good service. Easily contactable during working hours. They gave us all the information we wanted and made renting as easy as ...
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“My experience with Martin & Co was terrible at every stage. ......”

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Feb 09,2015
Minithumbdown
By: 'MH'
Feb 09,2015
0 people found
this helpful
My experience with Martin & Co was terrible at every stage. They readily took my deposit and then did not pass my contract to the landlord. The end result was that the landlord withdrew the property on the day I was due to move in. Martin & ...
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“Me and my friend (who was searching with me) both ......”

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Feb 07,2015
Minithumbdown
By: 'Nick'
Feb 07,2015
0 people found
this helpful
Me and my friend (who was searching with me) both arrived at the agency for our appointed viewing, the agent collected the keys and showed us down the road to the property. Upon letting us in, we had our initial looks around the house however ...
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“Totally rubbish customer service would never use again martin crown ......”

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Feb 04,2015
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By: 'Jacki2015'
Feb 04,2015
4 people found
this helpful
Totally rubbish customer service would never use again martin crown the director has no manors at all he needs to learn some people skills....
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What agent could do to change your mind?
Avoid at all cost the owner of the cimpany is so rude!!
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“This is the first house my girlfriend and I have ......”

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Jan 22,2015
Minithumbdown
By: 'vincent1992'
Jan 22,2015
2 people found
this helpful
This is the first house my girlfriend and I have lived in together so it was very important for it to be pleasant. After handing over our bond,admin fees etc. martin & co stopped being at all interested. lets start at the front door. it ...
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What agent could do to change your mind?
The only issue I have is they are paid fees to provide a service, they have provided me nothing
Attached Filesnbsp;
Comment on agent fees
The only issue I have is they are paid fees to provide a service, they have provided me nothing
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By: Martinco17
May 07, 2015
View all comments (1)
We are very disappointed with this review., as we always aim to deliver first class customer service! We are not sure which property you are referring to or whether this is a property that we manage? We are not aware of any of the issues raised. I can assure you that a gas certificate is always in place before any tenant moves into a property. Please contact us so that we can address your concerns and issues? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8



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