Martin & Co
4.1/5, 3793 reviews
76% recommended
93% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
86% lettings fee satisfaction
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Latest Reviews

 View all Reviews 3793
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Merlin'
“Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He ......”
22nd Nov 2024
reviewed by 'Mervat'
“Great help and support, always available and accessibleThank you for your support...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 91% 86% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
871 133 1555 647 214 8 118 9 107 131
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS SAL SAGEagent Relocation Agent Network
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
Minithumbup
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
13 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
a

“The most professional lettings agency by some margin...”

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May 19,2023
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
a

“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
Minithumbup
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
a

“The team are all exceptionally Knowledgeable ......”

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May 01,2023
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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Featured Review
a

“Everything we needed and more...”

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Dec 21,2022
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Ian
By: 'Merlin'
Dec 21,2022
2 people found
this helpful
Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He understood our situation and gave us brilliant advice on the market and what we needed to do. We had two other agents out (and one ...
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By: Ian Springell
Dec 21, 2022
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Hi Merlin, Thank you for your kind words, it was a pleasure to help you understand the current market and I am always here if you need to speak to me. I am confident when you are ready we will get you a great price from a great buyer. ...

“Terrible service. Not interested in nrenting properties just taking fees.......”

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Sep 06,2016
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Richard
By: 'Mark'
Sep 06,2016
31 people found
this helpful
Terrible service. Not interested in nrenting properties just taking fees. They initially asked for ƒÂ¯¿½1550 to be paid 13 weeks before a bedsit in a HMO, would before tenancy start date. this was reduced to 7 weeks when I was pressured into reserving the property paying ƒÂ¯¿½260 Referencing and ...
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Comment on agent fees
To high and far too early.
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“If I could rate this agency lower I would. Paid ......”

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Sep 06,2016
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By: 'Sophie'
Sep 06,2016
3 people found
this helpful
If I could rate this agency lower I would. Paid my admin fees of ƒÂ¯¿½250 two weeks before I was due to move in. After paying I could not get in touch at all with James or Mo as they were apparently out of the office ...
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Comment on agent fees
Very expensive as no administration was done!
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“I believe this company is bordering on illegal practices by ......”

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Sep 04,2016
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James
By: 'Barry'
Sep 04,2016
5 people found
this helpful
I believe this company is bordering on illegal practices by retaining monies paid by prospective customers for properties which are subsequently de-listed at very short notice but do not refund their customers with their payments. I have made over a dozen phone calls to this ...
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Comment on agent fees
High and bordering on illegal when they don't provide a service or product i.e property for the fee.
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: Anonymous
Dec 07, 2016
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Barry you are completely correct. Shocking company. If the employees were allowed to be honest they would agree with you 100% ...

“The most useless staff I have ever encounter in my ......”

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Aug 30,2016
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Jason
By: 'Shocked'
Aug 30,2016
4 people found
this helpful
The most useless staff I have ever encounter in my life. They call me 5 min. before a viewing to tell me they couldn't get hold of the owner. They suppose to call me back and I could still be waiting outside the property. Gave them ...
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Comment on agent fees
Wouldn't go with them even if it was free.
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“New to the rental market and area meant I had ......”

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Aug 25,2016
Minithumbup
By: 'Martin'
Aug 25,2016
3 people found
this helpful
New to the rental market and area meant I had a lot of questions whilst seeking reassurances. Andrew was both informative and friendly throughout and managed to put a smile on my face throughout the process. I was also allowied to make a couple of ...
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Comment on agent fees
N/A
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Was this helpful? Yes

“While searching for a house/flat to rent in Cambridge ......”

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Aug 23,2016
Minithumbup
By: 'Vitor'
Aug 23,2016
0 people found
this helpful
While searching for a house/flat to rent in Cambridge I have been in contact with many agents. The professionalism of Mr. Waisum Lam during all the letting process was something that stood out from the crowd. The top qualities that I can point out ...
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Comment on agent fees
Although many other agencies charge similar amounts, I consider the fees slightly high. Nevertheless, the service provided was good and I am satisfied.
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“Just like the other reviews, not very helpful, especially when ......”

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Aug 19,2016
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By: 'Andy'
Aug 19,2016
1 people found
this helpful
Just like the other reviews, not very helpful, especially when it comes to property they don't manage directly. Not sure why the high charges if you have to chase the landlord directly for everything. Might as well charge the landlord an advert fee and stay ...
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Comment on agent fees
Indifferent
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“One of the worst companies I have ever dealt with. ......”

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Aug 17,2016
Minithumbdown
By: 'Mr'
Aug 17,2016
4 people found
this helpful
One of the worst companies I have ever dealt with. From issues from the very start (insisting my partner make a 700 mile round trip to sign one form instead of faxing it from her local branch) through to bad communication about the property's facilities (we ...
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What agent could do to change your mind?
Fair market prices
Attached Filesnbsp;
Comment on agent fees
Fair market prices
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“I would highly recommend Martin and Co as an Estate ......”

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Aug 16,2016
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Paul
By: 'seller's'
Aug 16,2016
25 people found
this helpful
I would highly recommend Martin and Co as an Estate Agent. My mother sold her property through them and she was given great support and understanding especially by Paul and Erica. I felt that they both went above and beyond - thank-you....
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Comment on agent fees
very fair
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“Awful experience with this company as a tenant and subsequently ......”

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Aug 16,2016
Minithumbup
By: 'John2'
Aug 16,2016
5 people found
this helpful
Awful experience with this company as a tenant and subsequently prospective buyer of a property. Poor customer service and tried to make us pay for costs that are the landlord's responsibility. Very unresponsive when a problem needed fixing. Be warned they charge excessive fees at ...
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Comment on agent fees
Bad
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Was this helpful? Yes
By: Martin & Co Wanstead
Aug 17, 2016
View all comments (1)
We would obviously have more chance of responding to this review if more information was provided. "Poor customer service" "tried to make us pay for costs that are the landlord's responsibility" are very vague and as a result we are questioning the authenticity of this review. If there are issues at a property which the tenant has caused, these would obviously not be paid for by the landlord. As an agency we aim to be fair and diplomatic when dealing with issues such as these. However, Tenants a ...

“Terrible customer service! Looked to get an appointed nyment to ......”

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Aug 15,2016
Minithumbdown
By: 'LboroRes'
Aug 15,2016
1 people found
this helpful
Terrible customer service! Looked to get an appointed nyment to view a house twice, both times they informed me they'd speak to the remnant and get back to me and both times they didn't both to return the call. Barely apologised on the phone which ...
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“Truly one of the worst estate agencies I have ever ......”

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Aug 14,2016
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Kerri
By: 'Nathan'
Aug 14,2016
4 people found
this helpful
Truly one of the worst estate agencies I have ever dealt with. The agency have been trying to blame us for issues of mould and damp in the property at flat 1 Oakhall court when in fact it is an issue of rising and penetrating damp. ...
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What agent could do to change your mind?
Martin & Co shouldn't charge agency fees judging by their extremely poor service.
Attached Filesnbsp;
Comment on agent fees
Martin & Co shouldn't charge agency fees judging by their extremely poor service.
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Was this helpful? Yes
By: Martin & Co
Aug 17, 2016
View all comments (1)
Condensation is a tenants responsibility as a condition created by those living in the property, this if untreated can go on to cause mould issues. This is what we felt on initial visits was the case. ...

“Great service and a great team,everything made so simple ......”

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Aug 12,2016
Minithumbup
By: 'goonerman'
Aug 12,2016
2 people found
this helpful
Great service and a great team,everything made so simple and easy when i moved in to my rented flat,will stay with these agents top class....
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Comment on agent fees
all good and very fair.
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“The staff at Martin and Co were lovely and delightful ......”

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Aug 10,2016
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By: 'Edith'
Aug 10,2016
3 people found
this helpful
The staff at Martin and Co were lovely and delightful when we were flat hunting as they were clearly eager to get our money, however, everything changed the second we signed the final bit of paperwork. Everything after that has just been a succession of ...
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“Harry was really helpful and friendly from the first time ......”

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Aug 10,2016
Minithumbup
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Harry
By: 'Karly'
Aug 10,2016
4 people found
this helpful
Harry was really helpful and friendly from the first time we viewed the property until the final contract arrangements. He went out of his way to help us out and answer all of our questions. What is usually a very stressful situation was made much ...
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“Terrible communication skills in this branch. I viewed a property ......”

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Aug 10,2016
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By: 'Laura'
Aug 10,2016
2 people found
this helpful
Terrible communication skills in this branch. I viewed a property in Derby on the 1st August. When I got to the property, I was told by the agent who showed me round that somebody else had viewed the house before me and wanted the room. ...
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“Extremely poor service as a Tenant throughout the 5 years on ......”

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Aug 09,2016
Minithumbdown
By: 'Ben'
Aug 09,2016
3 people found
this helpful
Extremely poor service as a Tenant throughout the 5 years on all aspects. I have been renting for 13 years, through multiple agencies and found these the worse by far....
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What agent could do to change your mind?
Had to pay a fee every time a contract needed re-signing. This was said to cover administration costs but seemed very high as all it involved was printing out a contract and spending 10 minutes going through and signing it with us.
Attached Filesnbsp;
Comment on agent fees
Had to pay a fee every time a contract needed re-signing. This was said to cover administration costs but seemed very high as all it involved was printing out a contract and spending 10 minutes going through and signing it with us.
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“I have been very pleased with the service provided to ......”

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Aug 08,2016
Minithumbup
By: 'Andrew'
Aug 08,2016
0 people found
this helpful
I have been very pleased with the service provided to me by Martin and Co in my first year of moving my property to them as a landlord. At the start of the process Matt Lawrence provided a useful insight into the local property market ...
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Comment on agent fees
I found Martin and Co's fees were competitive for the industry.
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“Paul successfully sold our house after we had not managed ......”

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Aug 03,2016
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Paul
By: 'Colin'
Aug 03,2016
23 people found
this helpful
Paul successfully sold our house after we had not managed to sell with another agent in Wokingham. He provided a positive selling service and achieved a sale price very close to our asking price. Would certainly recommend both Paul and Martin's to anyone seeking the ...
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Comment on agent fees
In today's market I would consider the fees to be high
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“Paul was great during the negotiation and got back to ......”

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Aug 02,2016
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Paul
By: 'Sarahsia'
Aug 02,2016
22 people found
this helpful
Paul was great during the negotiation and got back to us when he said he would (even if just with an update). He was equally proactive in following up throughout the process to ensure everything was progressing....
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Comment on agent fees
N/a
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“for 6 months we had to fight for holes in the ......”

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Jul 31,2016
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Sukhbir
By: 'Kev'
Jul 31,2016
6 people found
this helpful
for 6 months we had to fight for holes in the roof to be repaired and damp to be resolved 3 different times they had to come out to fix radiators and just bodged them up and just left me with a damp and run down house. ...
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What agent could do to change your mind?
Don't bother if you knew how little they cared after they take your money you would go else where check there Facebook page and other review sites there all terrible reviews
Attached Filesnbsp;
Comment on agent fees
Don't bother if you knew how little they cared after they take your money you would go else where check there Facebook page and other review sites there all terrible reviews
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“Many thanks to the team for all your help over ......”

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Jul 27,2016
Minithumbup
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Lindsey
By: 'Jonathon'
Jul 27,2016
2 people found
this helpful
Many thanks to the team for all your help over the years while renting my house out. When it came to sell the property it was dealt with efficiently and painlessly which makes a refreshing change when dealing with estate agents. Thanks again...
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Comment on agent fees
good
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“Liars. My tenant,whom they recommended, destroyed the carpet,smoked ......”

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Jul 25,2016
Minithumbdown
By: 'Disgusted'
Jul 25,2016
1 people found
this helpful
Liars. My tenant,whom they recommended, destroyed the carpet,smoked in the downstairs toilet, pulled the light switch off the ceiling,drilled the walls (without permission), damaged the sink (massive chunk out of it). Numerous inspections done by Heidi Davey which stated that the property ...
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What agent could do to change your mind?
Paid them to do a job,complete waste of money.
Attached Filesnbsp;
Comment on agent fees
Paid them to do a job,complete waste of money.
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Was this helpful? Yes
By: Gary Jackson
Jul 25, 2016
View all comments (1)
We have to take issue with the review left by the above landlord. At no time did we ever say a section (with an n) 21 notice needs 3 months service. It is true a period of time must be allowed for good service of a notice. Our instructions from the landlord were to issue the notice on the day the rent period expired, which would have been too late for it to take effect when the landlord wanted it to. The carpets at the house were at best worn at the start of the tenancy, despite the landlords ow ...

“Martin and Co. were very helpful and prompt in helping ......”

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Jul 23,2016
Minithumbup
By: 'L'
Jul 23,2016
0 people found
this helpful
Martin and Co. were very helpful and prompt in helping me whenever I had issues with the property and staff helped throughout the tenancy renewal process to choose the best options and negotiating with the landlord (tenancy renewal price and repairs). Martin and Co. are ...
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“BEWARE of these letting agents!This was my first time ......”

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Jul 19,2016
Minithumbdown
By: 'Angie'
Jul 19,2016
34 people found
this helpful
BEWARE of these letting agents! This was my first time renting a property. The staff were very friendly in the beginning, however, I moved in to a property that hasn't even been cleaned, with dust, spiders, spiderwebs, and previous tenants' items and HAIR all over ...
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“Paul was very helpful and gave regular updates regarding our ......”

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Jul 18,2016
Minithumbup
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Paul
By: 'F.Ridley'
Jul 18,2016
24 people found
this helpful
Paul was very helpful and gave regular updates regarding our purchase. Was important for us to have these updates and reassurances since we were first time buyers. Would recommend....
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“Decent estate agents. Quite pleased with their service. Accurate description ......”

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Jul 15,2016
Minithumbup
By: 'Dan'
Jul 15,2016
4 people found
this helpful
Decent estate agents. Quite pleased with their service. Accurate description of the property. Decent fees for the service. Quick check in....
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Comment on agent fees
Fair enough fees
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“Awful letting agents, average fees but awful service! We moved ......”

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Jul 14,2016
Minithumbdown
By: 'Skippetts'
Jul 14,2016
1 people found
this helpful
Awful letting agents, average fees but awful service! We moved in and our fridge freezer was broken, this was not sorted for 3weeks and they made us attend all appointments with the engineers so we had to leave work early! They won't move your checkout ...
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What agent could do to change your mind?
Not horrendous but not good
Attached Filesnbsp;
Comment on agent fees
Not horrendous but not good
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“Lack of information viewing with hidden fees. Empathy is completely ......”

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Jul 10,2016
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Leanne
By: 'JDog'
Jul 10,2016
0 people found
this helpful
Lack of information viewing with hidden fees. Empathy is completely unknown to them and you can expect to ping incorrectly completed documentation back to them and query various different fee quotations. They strive to achieve defensive excuses to drive their customer service apposed to compromises, ...
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What agent could do to change your mind?
Lack of information viewing with hidden fees
Attached Filesnbsp;
Comment on agent fees
Lack of information viewing with hidden fees
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Was this helpful? Yes
By: Will Gentle
Jul 13, 2016
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Dear 'JDog'. Firstly I would like to apologise if you in any way felt that fees were not made clear to you or that you feel that you did not get accurate information from the staff here. I am not 100% sure which property you moved in to however it is standard practice to email to and confirm all the fees involved and what you would need to pay and when as soon as the let has been agreed, we also provide a copy of our 'tenants terms of business' which you would have signed and returned to us conf ...

“The most helpful letting agents I have come across. Maxine ......”

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Jul 08,2016
Minithumbup
By: 'Sid'
Jul 08,2016
3 people found
this helpful
The most helpful letting agents I have come across. Maxine is friendly, informative and most importantly honest. Thanks once again for all your help....
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Comment on agent fees
good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8



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