Marsh & Parsons
2.4/5, 202 reviews
35% recommended
53% lettings valuation accuracy
25% lettings fee satisfaction
Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in ... show more Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in the country. If you would like to find out your house price estimate, come and see us!

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Latest Reviews

 View all Reviews 202
4th Nov 2024
reviewed by 'Jo'
“Bob Marsh and Parsons manage my one bedroom flat in West London. Not only did they fail to ensure that ......”
28th Aug 2024
reviewed by ''John''
“I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and ......”
23rd Aug 2024
reviewed by 'Brice Trevisan'
“The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to ......”
24th May 2024
reviewed by 'Bridey'
“I don’t usually write reviews but almost 9 months after signing a lease with Marsh & Parsons, I feel I have ......”
24th May 2024
reviewed by 'Alma'
“M&P Clapham letting is just terrible. I was renting out the property. On most of the occasions I was ......”
22nd Mar 2024
reviewed by 'Shaun'
“If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 53% 25% £425 £6,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 26 12 79 29 4 16 3 0 20
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Marsh & Parsons Branches (view all 33)
Askew Road, W12
Bayswater, W11
Bishops Park, SW6
Brixton, SW9
Camden, NW1
East Sheen, SW14
Hammersmith, W14
Islington and Tufnell Park, N1

“Horrible, horrible service. T S is the worst agent I ......”

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May 28,2012
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By: 'Dina'
May 28,2012
3 people found
this helpful
Horrible, horrible service. T S is the worst agent I have ever dealt with in my life. He ignores phone calls and e-mails , he is rude and unhelpful. The services at the agency overall are slow and dishonest....
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“The team at Clapham South not once, but twice, got ......”

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May 12,2012
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By: 'C'
May 12,2012
11 people found
this helpful
The team at Clapham South not once, but twice, got a fantastic offer on our property; both times over asking price, and both times within an extremely short timeframe (just a couple of days). I was particularly conscious of my previous experiences of trying to ...
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“I Instructed Marsh and Parsons around the 22nd of December 2011 ......”

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May 11,2012
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Tom
By: 'Emma'
May 11,2012
5 people found
this helpful
I Instructed Marsh and Parsons around the 22nd of December 2011 and by the 11th of January 2012 they had a cash buyer and a price agreed. The sale there on was rather complicated due to the freeholders and my neighbours share in the freehold not to ...
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By: Peter Rollings
Sep 03, 2012
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Dear Emma, Thank you so much for your glowing feedback. But what a shame you only gave us one star! If you have a few minutes to change the star rating, we would of course be extremely appreciative. Kind regards Peter Rollings, Chief Executive ...

“Currently using their property 'management service' which I advise against.......”

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Apr 25,2012
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By: 'I'
Apr 25,2012
3 people found
this helpful
Currently using their property 'management service' which I advise against. The property manager in charge did not even know what floor the flat was on, when I mentioned 'It is a basement flat after all.." she exclaimed "I didn't know, that makes sense now" Whilst ...
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What agent could do to change your mind?
There is a short time frame for Marsh and Parsons to redeem themselves and show they are capable of dealing with situations professionally. In this case for the Manager to actually visit the property, less than a mile from the office, The office to take responsibility for their inactions and actions, To advise constructively on the next stages and how to proceed, To suggest solutions and worst case scenarios, To remember the landlord is the client and is paying your wages not the tenant.
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By: Peter Rollings
May 09, 2012
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Since this review, I understand you have had a positive meeting with the team and the Department Head is now dealing with matters accordingly. I’m confident the issues concerning your tenant will be concluded satisfactorily, but in the unlikely event that they are not, you have my personal email address. Kind regards, Peter Rollings CEO ...

“Nightmare from the get go. As soon as we had ......”

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Feb 15,2012
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By: 'Unhappy'
Feb 15,2012
5 people found
this helpful
Nightmare from the get go. As soon as we had an offer accepted the corner cutting began. Clearly only concerned about the landlord relationship - not with the tenant. From the tenant side we kept up communication of faults to do with the property - ...
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What agent could do to change your mind?
Provided a refund of the administration charge - charged at the start of the tenancy.
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By: Sam
Nov 14, 2018
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I am a landlord, and I disagree with your comments. Marsh & Parsons are horrendous for landlords too. Avoid them at all costs. ...

“Marsh & Parsons have managed my property for 13 years and the ......”

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Jan 26,2012
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Neil
By: 'Disgruntled'
Jan 26,2012
3 people found
this helpful
Marsh & Parsons have managed my property for 13 years and the first 8 were great I dealt with just one property manager. For the past 5 years since Foxtons bought them out it has gone from bad to worse, I have had to deal with up to 4 different ...
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What agent could do to change your mind?
Their arrogance manifested itself in them never even bothering to come back to me to listen to my complaints. The don't give a toss about their customers.
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By: Peter Rollings
Feb 13, 2012
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Firstly, thank you ‘polite note’ for putting the record straight! Secondly, ‘disgruntled landlord’ I’m obviously very disappointed to read your review. At Marsh & Parsons, we take formal complaints extremely seriously – so naturally, I would like to get to the bottom of how this has happened. Finally, just for your reference, the members of staff you mentioned, left our company some five years ago. Please feel free to contact me on prollings@marshan ...

“They really are just after the money aren't they? We ......”

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Dec 14,2011
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By: 'Andrew'
Dec 14,2011
8 people found
this helpful
They really are just after the money aren't they? We told them the exact type of people we wanted, they ignored us and stuck a family of four in our tiny terrace house. We wanted a 2 year lease but they gave them a 3 year one, ...
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By: PR
Jan 20, 2012
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Dear Andrew, I have read your comment with interest and spoken to both the Notting Hill office and the Lettings Director to find out more details. I am very surprised to find out they have not received a formal complaint from you – in spite of your obvious unhappiness? Our complaints procedure, as outlined in our terms & conditions, invites all our clients to contact the relevant branch manager. Should the matter remained unresolved, you should write to the Lettings Director, Patri ...

“We have rented a flat with this agency for 18 months ......”

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Nov 05,2011
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By: 'Maria'
Nov 05,2011
4 people found
this helpful
We have rented a flat with this agency for 18 months and has been a nightmare! They were suposed to manage the property and we have had 3 different property managers, all os them very incompetent. They never replied when we had a problem at home ( for ...
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What agent could do to change your mind?
Their job!
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“Awful Company. It's a well known fact that Estate Agents ......”

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Apr 04,2011
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By: 'Dublin'
Apr 04,2011
4 people found
this helpful
Awful Company. It's a well known fact that Estate Agents are scum of the earth, but this company is by far the worst that I have ever dealt with. Since the start of our tenancy we have been passed from pillar to post and have ...
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“...”

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Mar 22,2011
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By: 'Justin'
Mar 22,2011
0 people found
this helpful
...
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“Terrible. A bunch of public schoolboys with no common sense. ......”

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Mar 16,2011
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By: 'Charlotte'
Mar 16,2011
2 people found
this helpful
Terrible. A bunch of public schoolboys with no common sense. Very good at getting foot-fall but just not the correct type of clientele. Shocking service....
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By: Londonagent
Mar 31, 2011
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Charlotte, in this instance I can understand your feedback. We employed a very young man as a trainee on work experience which sadly didn't work out. I can assure you that in general in this and indeed all of our offices, your experience is rare. Thanks anyway. Peter ...

“I must admit that i had misgivings about dealing with ......”

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Sep 07,2010
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By: 'jonty123'
Sep 07,2010
5 people found
this helpful
I must admit that i had misgivings about dealing with any agent in London when searching for a property to rent. I was ever so pleasantly surprised with the lettings team in Chelsea, they were simply divine to deal with and really helped the process ...
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“Relatively straight forward when we moved into our flat- but ......”

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Sep 06,2010
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By: 'Pained'
Sep 06,2010
1 people found
this helpful
Relatively straight forward when we moved into our flat- but moving out has been like talking to a mime. No returned phone calls, check-out process and return of keys was left extremely late and caused massive inconveniences. All in all, bad experience. Would not use ...
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“Great lettings team, really helpful every step of the way, ......”

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Aug 22,2010
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By: 'andrea'
Aug 22,2010
2 people found
this helpful
Great lettings team, really helpful every step of the way, referred to all people I know who are looking for property. I think a lot of the negative reviews come from people misunderstanding what the actual agents job is! Some people (tenants) have no initiative!...
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“We sold our house through Marsh and Parsons in Barnes. ......”

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Aug 20,2010
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By: 'Dentist'
Aug 20,2010
3 people found
this helpful
We sold our house through Marsh and Parsons in Barnes. They were pushy and unhelpful. We would not use them again. ...
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“Were overly helpful and obsequious when showing us properties. Once ......”

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Aug 16,2010
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By: 'Shiva'
Aug 16,2010
1 people found
this helpful
Were overly helpful and obsequious when showing us properties. Once we moved in, they went completely AWOL. They were supposed to be responsible for property maintenance and communicating our requests to landlord but did nothing. All in all large company trying to make the most ...
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“Not sure where to start really, originally I had another ......”

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Aug 02,2010
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By: 'mitchy'
Aug 02,2010
0 people found
this helpful
Not sure where to start really, originally I had another negotiator helping me with my search I was then passed on to a rude arrogant man who showed me properties that were not only hugely out of my price range but where not in the ...
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“Firstly, I do not work for Marsh & Parsons, I've never ......”

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Jun 10,2010
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By: 'Alice'
Jun 10,2010
2 people found
this helpful
Firstly, I do not work for Marsh & Parsons, I've never used this company in the past. Recently the property that we rent was flooded. Upon ringing Marsh & Parsons we were given clear instructions on who to contact and how to arrange for an emergency plumber (...
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“Have dealt with the lettings part of Holland Park office, ......”

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Apr 23,2010
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By: 'emmap'
Apr 23,2010
0 people found
this helpful
Have dealt with the lettings part of Holland Park office, and agree with previous reviewer that Karen Aldrich was fantastic. The Sales team at North Ken branch have been appalling, staff were rude and misled us in their dealings. I should imagine for the vendor ...
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“Rude, unhelpful and have little understanding of what they are ......”

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Dec 14,2009
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By: 'Brian'
Dec 14,2009
2 people found
this helpful
Rude, unhelpful and have little understanding of what they are talking about. Attempted to withhold money from me that they should have been collecting from the landlord. Pursed it all the way until a property lawyer pointed out that their contract is with the landlord ...
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“My dealings with the Holland Park office was incredible, from ......”

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Sep 03,2009
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By: 'Jenny'
Sep 03,2009
1 people found
this helpful
My dealings with the Holland Park office was incredible, from the valuation to the day my tenants moved in. Karen Aldrich in particular, the negotiator I dealt with was extremely professional and very informative along every step of the way. ...
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“XY of Marsh & Parsons is the worst letting agent I ......”

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Jul 24,2009
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By: 'AVP'
Jul 24,2009
0 people found
this helpful
XY of Marsh & Parsons is the worst letting agent I have dealt with. Unprofessional and rude. Admin note: agent name removed and substituted by 'XY'...
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By: JaneR
Nov 16, 2009
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I'd like to know if the Marsh & Parsons the poster refers to is the Kensington office. ...Barely polite if they want something, otherwise unbelievably rude. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Marsh & Parsons

Regional Awards won by Marsh & Parsons

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