Marsh & Parsons
2.4/5, 202 reviews
35% recommended
53% lettings valuation accuracy
25% lettings fee satisfaction
Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in ... show more Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in the country. If you would like to find out your house price estimate, come and see us!

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Latest Reviews

 View all Reviews 202
4th Nov 2024
reviewed by 'Jo'
“Bob Marsh and Parsons manage my one bedroom flat in West London. Not only did they fail to ensure that ......”
28th Aug 2024
reviewed by ''John''
“I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and ......”
23rd Aug 2024
reviewed by 'Brice Trevisan'
“The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to ......”
24th May 2024
reviewed by 'Bridey'
“I don’t usually write reviews but almost 9 months after signing a lease with Marsh & Parsons, I feel I have ......”
24th May 2024
reviewed by 'Alma'
“M&P Clapham letting is just terrible. I was renting out the property. On most of the occasions I was ......”
22nd Mar 2024
reviewed by 'Shaun'
“If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 53% 25% £425 £6,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 26 12 79 29 4 16 3 0 20
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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Marsh & Parsons Branches (view all 33)
Askew Road, W12
Bayswater, W11
Bishops Park, SW6
Brixton, SW9
Camden, NW1
East Sheen, SW14
Hammersmith, W14
Islington and Tufnell Park, N1

“It all started well, Nichola Snook got my flat rented ......”

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Nov 04,2014
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Nicola
By: 'A'
Nov 04,2014
8 people found
this helpful
It all started well, Nichola Snook got my flat rented quickly and for a good rent. It was however downhill from there, that is when Marsh & Parsons stop caring and stop being fair to either the landlord or the tenants. - they charge tenants over £200 ...
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What agent could do to change your mind?
Support landlords who try to be fair. Don't overcharge the tenant or landlord for every little thing (contracts, gas safety, check in, check out). be professional in your contact with people, both avoiding chasing when you have been asked not to and responding when there are queries. Follow through, the obligations don't stop at the point of agreeing a let.
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“Excellent service throughout the process. Charles and Tom were very ......”

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Oct 19,2014
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Charles
By: 'Caroline'
Oct 19,2014
0 people found
this helpful
Excellent service throughout the process. Charles and Tom were very professional and friendly and they found me a buyer quite quickly after I had tried two other agents with no luck. I received regular updates from both Charles and Tom and I appreciated their attentiveness ...
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“Horrific Experience. It was one of the most stressful and ......”

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Oct 11,2014
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By: 'Clarendon'
Oct 11,2014
5 people found
this helpful
Horrific Experience. It was one of the most stressful and appalling experiences of my life. Essentially Michael Campbell-Birkett owner of the apartment intended to sell it while renting it and showing to people without my consent. I would arrive home and find my front door ...
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What agent could do to change your mind?
Your business and reputation is on the line when you don´t care about the practices of your landlords.
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“As a firm, Marsh and Parsons are totally professional and ......”

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Aug 29,2014
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By: 'Catherine'
Aug 29,2014
0 people found
this helpful
As a firm, Marsh and Parsons are totally professional and their staff add the genuine personal touch - they are always on the case and no small detail is too much trouble. Great to work with and highly recommended....
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“Found damp and mould problem on the first day moved ......”

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Aug 25,2014
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By: 'SF'
Aug 25,2014
8 people found
this helpful
Found damp and mould problem on the first day moved in to the privately rented flat. No information was provided during 2 minutes viewing. Not helpful negotiating withe landlord, was led to sign an aassured shorthold tenancy agreement with no break clause plus some unfair terms. ...
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What agent could do to change your mind?
Refund all charges.Help to terminate the contract.Possibly find a new replacement accommodation
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Comment on agent fees
Not good value,not happy with service received
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“I found Georgie very rude and abrupt and extremely unprofessional. ......”

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Aug 15,2014
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Georgie
By: 'Tenant'
Aug 15,2014
7 people found
this helpful
I found Georgie very rude and abrupt and extremely unprofessional. I was going to use Marsh and Parsons to find a new property to rent but my experience with Georgie has discouraged me in doing so....
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“Just sold my flat in Battersea through Marsh and Parsons. ......”

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Aug 14,2014
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By: 'Chris'
Aug 14,2014
0 people found
this helpful
Just sold my flat in Battersea through Marsh and Parsons. I used three agents in the area on multiple agent contracts and Marsh and Parsons got many more viewers through the door than the other two agents and also had offers through them and none ...
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Comment on agent fees
Obviously I would have liked to have paid less for a multiple agency sale but it was competitive with all other agents in the area.
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“They rented the property for me to an excellent tenant, ......”

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Jul 07,2014
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By: 'Sam'
Jul 07,2014
7 people found
this helpful
They rented the property for me to an excellent tenant, under the understanding that all I wanted was a finding service only. All paperwork was handled incorrectly from the start, and they have disregarded all of my instructions regarding the terms of the agreement, renewals, ...
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What agent could do to change your mind?
Listened to my requirements about the terms of the contract (e.g. Length)
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By: Anna Ambrose
Jul 10, 2014
View all comments (1)
Dear Sam, I was surprised to see your review and disappointed to hear of your experience with M&P. As the Director of Notting Hill Lettings I would be very keen to discuss any issues you have experienced and look to get them resolved. I am not aware of any of the issues you reference above. Please feel free to contact me on [email protected] with the property address and I will be in touch immediately. Kind regards, Anna Ambrose Director - Notting Hill ...

“We had a terrible experience with a short let from ......”

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Apr 22,2014
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By: 'Renter123'
Apr 22,2014
3 people found
this helpful
We had a terrible experience with a short let from Marsh and Parson's Balham. We had cause to complain three times in a five week period. Issues included misleading us about the likelihood that the property would return to the market, sales viewings without notice, ...
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What agent could do to change your mind?
Deal with issues swiftly and efficiently. Not mislead clients and behave professionally.
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“The service from word go of dealing with Chris was ......”

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Apr 17,2014
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Charles
By: 'SteveG78'
Apr 17,2014
0 people found
this helpful
The service from word go of dealing with Chris was beyond what I expected from any agent. He was accurate and transparent with his valuation- which was slightly more than what I was expecting, but his confidence was reassuring. Upon instruction, there was a steady ...
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“I've been renting for many years in different countries across ......”

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Apr 07,2014
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By: 'No'
Apr 07,2014
5 people found
this helpful
I've been renting for many years in different countries across Europe, by far this was the worse experience that I've got with a letting agent/landlord. I found the letting agency staff abusive in their response and not helpful at all. I had problems with ...
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“Faced with the challenging prospect of coming from Toronto, Canada ......”

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Mar 25,2014
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Emma
By: 'Lynda'
Mar 25,2014
0 people found
this helpful
Faced with the challenging prospect of coming from Toronto, Canada and needing to find an apartment in London - Marsh & Parsons were recommended by a local friend. I now understand why. Emma Kennedy, letting agent from your Notting Hill branch was a delight. Her efficient, ...
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“I have let my property through Nicola at Marsh and ......”

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Mar 24,2014
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Nicola
By: 'Mr.'
Mar 24,2014
0 people found
this helpful
I have let my property through Nicola at Marsh and Parsons for the last 4 years¢â‚¬Â¦each time the service has been exemplary. I like especially that i have been able to negotiate each new tenancy with the same person throughout this period. As a result ...
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“My best experience yet working with a lettings agent. Excellent ......”

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Mar 14,2014
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Rupert
By: 'A'
Mar 14,2014
0 people found
this helpful
My best experience yet working with a lettings agent. Excellent advice, always responsive and thoroughly professional including late at night and throughout weekends. Quick results, and the most accurate valuation by far. The fees aren't the lowest but in my case they were 120% deserved, both ...
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“Excellent service from Georgina. She is bright, professional, gracious, and ......”

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Mar 03,2014
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Georgina
By: 'nottinghill'
Mar 03,2014
0 people found
this helpful
Excellent service from Georgina. She is bright, professional, gracious, and friendly. She responded quickly and efficiently, making things happen. Highly recommended....
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“Charlie and the team worked tirelessly to bring about a ......”

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Feb 17,2014
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Charles
By: 'Hester'
Feb 17,2014
0 people found
this helpful
Charlie and the team worked tirelessly to bring about a successfully sale of our flat. All matters from communication, the particulars and viewings were dealt with professionally and efficiently. We were unfortunate to have two sales fall through, which was of no fault of the ...
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“It has been a real pleasure looking for a flat ......”

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Feb 14,2014
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Charles
By: 'vera'
Feb 14,2014
0 people found
this helpful
It has been a real pleasure looking for a flat to rent with Charles Cosgrove . Marsh and Parsons has a wonderfiul choice of nice flats in Chelsea ans South Kensington and i had the opportunity to visit as much as i could in a day ....
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“From experience, I can tell that finding a flat in ......”

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Feb 11,2014
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Charles
By: 'Mme.'
Feb 11,2014
0 people found
this helpful
From experience, I can tell that finding a flat in London can be a real nightmare, lucky we were to fell on Charles this time! A smily estate agent, ready to help you . Charles is a very efficient agent, as I didn't really know what ...
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“Tom has been amazing from start to finish. He is ......”

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Jan 21,2014
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Tom
By: 'hberlaind'
Jan 21,2014
0 people found
this helpful
Tom has been amazing from start to finish. He is extremely knowledgeable in both the Battersea and Clapham area and always willing to go the extra mile. He is very good at working out the exact location to suit the customer and in my case ...
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“Tom was polite and approachable throughout the period of our ......”

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Jan 20,2014
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Tom
By: 'Pete'
Jan 20,2014
0 people found
this helpful
Tom was polite and approachable throughout the period of our purchase. He was well-informed of the property and of the area and very efficient in finding out all the information we required when it was not readily available. He was excellent at making the time ...
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“Aileen was excellent. She was happy to spend as much ......”

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Jan 15,2014
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Aileen
By: 'Caroline'
Jan 15,2014
0 people found
this helpful
Aileen was excellent. She was happy to spend as much time with me as I wanted when I first viewed the property. She was happy to walk with me around all the surrounding streets, she was sensitive and caring of the elderly vendor and she ...
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“Marsh & Parsons were really brilliant - very personable, very professional, ......”

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Dec 05,2013
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By: 'R.'
Dec 05,2013
1 people found
this helpful
Marsh & Parsons were really brilliant - very personable, very professional, and very hardworking! They ended up selling our flat three times over, and succeeded in getting it under offer very quickly in each instance. The final sale price was also significantly more than we could ...
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“Marsh and Parsons have been amazing from start to finish. ......”

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Nov 20,2013
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Charles
By: 'caroline'
Nov 20,2013
1 people found
this helpful
Marsh and Parsons have been amazing from start to finish. We bought our house from them 3 years ago and now we just sold it through them. They have been very professional in every single way (when we were buyers and now when we were seller), ...
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“Having struggled to find a property within budget that also ......”

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Nov 19,2013
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By: 'Louise'
Nov 19,2013
1 people found
this helpful
Having struggled to find a property within budget that also met our requirements, Tom went out of his way to keep us fully informed of what was coming onto the market even before it hit the internet. After our offer was accepted, he ensured we ...
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“I was extremely impressed by the service that was offered. ......”

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Nov 15,2013
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By: 'Lucinda'
Nov 15,2013
1 people found
this helpful
I was extremely impressed by the service that was offered. From start to finish everyone was very supportive, genuine and hard working! The photos and speed that the agents got people to come and view the property was excellent. I would definitely recommend them to ...
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“I found the service very professional. My calls and emails ......”

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Nov 13,2013
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By: 'philippa'
Nov 13,2013
1 people found
this helpful
I found the service very professional. My calls and emails were returned immediately, and I was kept constantly up to date with prospective tennants and viewings. It was very reassuring as I really felt the team were working hard for me and giving me good ...
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“I had let my property through Marsh and Parsons for ......”

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Nov 07,2013
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By: 'Naomi'
Nov 07,2013
2 people found
this helpful
I had let my property through Marsh and Parsons for several years. Last year the front door of the flat was left open but I thought it was the fault of the builders who were refurbishing the flat under the management of the agents. but ...
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“Aggressive and pushy in their sales technique in order to ......”

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Nov 05,2013
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By: 'Doraemi'
Nov 05,2013
2 people found
this helpful
Aggressive and pushy in their sales technique in order to try and persuade me to choose them as my letting agent - right from the first point of contact. Their terms and conditions for letting properties were very much in line with other competitors that ...
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“My wife and I are very grateful indeed for all ......”

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Oct 31,2013
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Charles
By: 'Robert'
Oct 31,2013
1 people found
this helpful
My wife and I are very grateful indeed for all that Charlie Stratfeild and his colleagues, at Marsh and Parsons, did to sell our house within such a very short period of time and for the asking price. We had switched to Marsh and Parsons ...
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“Rose, Charlie and Tom were all very professional throughout the ......”

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Oct 30,2013
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Rose
By: 'Lilly'
Oct 30,2013
1 people found
this helpful
Rose, Charlie and Tom were all very professional throughout the very stressful, and sometimes emotional, process of selling our house. Of all the agents that we had over, 6 in total, to view the house Marsh and Parsons were the most pro-active, honest and straightforward with ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Marsh & Parsons

Regional Awards won by Marsh & Parsons

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