53% lettings valuation accuracy
25% lettings fee satisfaction
Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in ...
show more
Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in the country. If you would like to find out your house price estimate, come and see us!
Latest Reviews
View all Reviews 201
28th Aug 2024
reviewed by ''John''
23rd Aug 2024
reviewed by 'Brice Trevisan'
24th May 2024
reviewed by 'Bridey'
24th May 2024
reviewed by 'Alma'
22nd Mar 2024
reviewed by 'Shaun'
30th Jan 2024
reviewed by 'Mitch'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 53% | 25% | £425 | £6,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 25 | 12 | 79 | 29 | 4 | 16 | 3 | 0 | 20 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Nov 04,2017
Nov 04,2017
2
people found
this helpful
this helpful
Unresolved maintenance issues at our unit, The Paperworks, Balham Grove over last 6 months of tenancy. This included no working lights for over five weeks to the entire lower floor (which comprised two bedrooms and two ensuites). Had to get around the house and bathrooms with ...
read full review
read full review
Comment on agent fees
As a tenant, didn't have to pay fees
Was this helpful?
Yes
Yes
Oct 31,2017
Oct 31,2017
0
people found
this helpful
this helpful
Mark was a fantastic estate agent, he went above and beyond to ensure the sale went through as quickly and efficiently as possible. He was incredibly professional throughout the whole process and kept me up to date on everything, even out of working hours.
I ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 14,2017
Oct 14,2017
3
people found
this helpful
this helpful
We are going through a NIGHTMARE. We moved from Europe, in a Marsh and Parsons apartment a month ago, with our 3 year old. We reported an awful smell in the master bedroom right away. After having the manager of the buikding unreachable and contractors come ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11,2017
Sep 11,2017
1
people found
this helpful
this helpful
Fantastic service, David was incredibly helpful throughout and made the process as easy as possible. He was very communicative, gave great advice and we would thoroughly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24,2017
Aug 24,2017
2
people found
this helpful
this helpful
Terrible customer service and zero flexibility. This agent seems to be run with people with little or no initiative and who sole aim is to pander to the landlord....
read full review
read full review
Comment on agent fees
Bad, really high and poor customer service.
Was this helpful?
Yes
Yes
Aug 11,2017
Aug 11,2017
5
people found
this helpful
this helpful
This is absolutely the WORST lettings agency and property management I have ever used. When I was renting the flat, they showed me three options. After I put an offer on my favorite flat, they called me back and told me they had forgotten that ...
read full review
read full review
Comment on agent fees
Lots of hidden fees. Poor service.
Was this helpful?
Yes
Yes
Aug 10,2017
Aug 10,2017
7
people found
this helpful
this helpful
Having rented in London for close to 16-years, and having worked with a wide range of agents --- I have to say Marsh and Parsons take the prize as the absolute worst agents I have ever come across. From the moment that I put an ...
read full review
read full review
Comment on agent fees
Service not price was the issue
Was this helpful?
Yes
Yes
Aug 10,2017
Aug 10,2017
5
people found
this helpful
this helpful
Joseph Stoll and almost every customer service rep that i dealt with at Marsh and Parsons were inept and rude. Every time there was an issue with the apartment i had to reach out to marsh & parsons multiple times to get things done. at one ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 04,2017
Aug 04,2017
6
people found
this helpful
this helpful
Service provided by this agency is awful.
It took us more than two months to have our deposit returned and tens of calls. This is unacceptable.
We were first told NOHING about it, after several calls we finally had someone to talk to who told ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2017
Jul 28,2017
3
people found
this helpful
this helpful
NEGLIGENT AND UNPROFESSIONAL. We are renting a flat in the area but wouldn't use Marsh and Parsons as a landlord either. A simple drain blockage repeatedly reported by us and repeatedly ignored by the manager resulted with flooding of the flat with stinky sewage water, ...
read full review
read full review
Comment on agent fees
The fees are very high, but as soon as the contract is signed they don't do much when emergency happens. There are gas, alarm and security checks, but when water floods the flat nobody cares. This is unacceptable.
Was this helpful?
Yes
Yes
May 15,2017
May 15,2017
0
people found
this helpful
this helpful
i highly recommend the services of Alexandra Ball from Marsh and Parsons Kensington Church Street Branch.
She is very helpful in finding the right property for your need, and has all the patience in dealing with difficult people like me. 😃.
Thank you Alex, for all ...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2017
May 10,2017
0
people found
this helpful
this helpful
I can't recommend Marsh and Parsons strongly enough. The team were efficient and professional throughout the buying and selling process. The sales team were courteous and organised with viewings and sold our house within a matter of days. Similarly the buying process was swift and ...
read full review
read full review
Comment on agent fees
Competitive
Was this helpful?
Yes
Yes
Apr 22,2017
Apr 22,2017
7
people found
this helpful
this helpful
He was dealing with our checkout and emailed us one day saying the landlord wants to keep your deposit (over £2000!) so can you please confirm this is ok. We were baffled as we had been expecting to get the whole lot back having left the ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 27,2017
Mar 27,2017
7
people found
this helpful
this helpful
Still going through the hell of ever encountouring Marsh and Parsons even weeks after we've moved out. Started by moving into a filthy dirty flat and being charged for a professional clean, that we had to do ourselves, followed by the boiler exploding a couple ...
read full review
read full review
Comment on agent fees
Extortionately expensive for boilerplate agreements that are not even accurate. Charges for cleans that haven't taken place
Was this helpful?
Yes
Yes
Mar 17,2017
Mar 17,2017
5
people found
this helpful
this helpful
Marsh Parsons is full of jumped up young sales people, who still live at home with Mum and Dad and have no idea of real life.
They are not on the tenants side - we are just cannon fodder to them. It's all about the ...
read full review
read full review
Comment on agent fees
Bad - just increased rent at a flat sum rather than the standard 3% that most agencies use.
Was this helpful?
Yes
Yes
Feb 14,2017
Feb 14,2017
5
people found
this helpful
this helpful
Marsh and Parsons *cheated and lied. This started when they told me they would rent for 75pw more than they achieved but continued into the tenancy.
They are bad for both tenants and landlords. After my tenants issued a notice to leave, I organised to ...
read full review
read full review
Comment on agent fees
It is expensive and you get no service for this.
Was this helpful?
Yes
Yes
Jan 12,2017
Jan 12,2017
0
people found
this helpful
this helpful
We just want to put into writing how pleased we are with the flat we have recently purchased and how thankful we are to Marsh and Parsons for finding us the perfect home. We have been renting through Marsh and Parsons for the two flats ...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Dec 08,2016
Dec 08,2016
6
people found
this helpful
this helpful
I spent 2 years with Marsh and Parsons as a landlord and I hope no one has to deal with them. They have continuously lied to me, from having done inspections (which they had not and eventually when I inspected my property I realised this did ...
read full review
read full review
Comment on agent fees
More expensive than most yet expect more as a result. Can't believe they win awards.
Was this helpful?
Yes
Yes
Oct 14, 2017
View all comments
(1)
Dear Ron,
We are a young couple with a toddler renting through them in Notting hill, it has been 4 weeks of hell. Hell.
May I ask you to send me your testimonial by email [email protected] ?
I am seeing a legal
Advisor on Monday.
Also if you have any advice at all
Regarding lawyers.
We are desperate to move out (a rat problem and a stink maybe from dead rats coming from
Under the boiler), and M&P are ignoring us .
Thank you.
Naila. ...
Sep 16,2016
Sep 16,2016
5
people found
this helpful
this helpful
Initially the letting agent came across as friendly, approachable and professional. She quickly made arrangements for me and my friend to see a property she had found which was perfect for us. She met us outside of usual office hours, in order to work around ...
read full review
read full review
Comment on agent fees
Not great, not terrible.
Was this helpful?
Yes
Yes
Aug 31,2016
Aug 31,2016
4
people found
this helpful
this helpful
Horrible agents , they show you properties , make you sign a offer following you for weeks. After to convince me to make a offer , taking my Credicard details I was needed to move asap , the agent vanished for 3 days calling me to Incrise the value of ...
read full review
read full review
What agent could do to change your mind?
At the begin the guy shows to be very polite and complacent , by the moment I starred to show real interest in the property he started to lie , the flat was unfunished , but he lies since the begin it was funished , but the worse was he absence desonesty . Just a big lierAttached Filesnbsp;
Comment on agent fees
At the begin the guy shows to be very polite and complacent , by the moment I starred to show real interest in the property he started to lie , the flat was unfunished , but he lies since the begin it was funished , but the worse was he absence desonesty . Just a big lier
Was this helpful?
Yes
Yes
Aug 19,2016
Aug 19,2016
6
people found
this helpful
this helpful
Absolutely horrendous from even before we moved in. Appalling service and psychological techniques, one of which was to pretend there was other people interested in renting the place, so as to make us pay more each week. The night before we moved in, we saw ...
read full review
read full review
What agent could do to change your mind?
Shocking expensive.Attached Filesnbsp;
Comment on agent fees
Shocking expensive.
Was this helpful?
Yes
Yes
Oct 31,2015
Oct 31,2015
6
people found
this helpful
this helpful
Shockingly incompetent. They locked the garden doors and failed to give me a key. They arranged viewings when the landlord decided to sell without any warning. They held onto my advance rent payment for days, causing me overdraft charges. Their inventory clerk was incompetent (suggest ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2015
Sep 30,2015
6
people found
this helpful
this helpful
This agency was initially charming but they completely missold this apartment to me. I should have taken a hint when the previous tenants wouldn't allow them to show the apartment until after they'd moved out.
The week I moved in, the porter of the block ...
read full review
read full review
What agent could do to change your mind?
They agent will never be able to redeem themselves in my eyes or my family's. They're impolite, inefficient, unsympathetic, disorganised and crooked.Attached Filesnbsp;
Comment on agent fees
They should have given me my fees back following their dishonesty.
Was this helpful?
Yes
Yes
Oct 01, 2015
View all comments
(1)
Dear Victoria,
I am really sorry to read your feedback. As we've previously informed you (and your parents), we were not made aware of these works by the landlord or the block management company (that manage the communal parts/building exterior) about the scaffolding. Unfortunately, we have absolutely no control over their actions or when these works are carried out and if we had been notified, we would absolutely have informed you, as it's not in our interest to have unhappy tenants.
Rega ...
“Initially pleasant and friendly seeming, but unfortunately that impression wasn't ......”
Jul 28,2015
Jul 28,2015
6
people found
this helpful
this helpful
Initially pleasant and friendly seeming, but unfortunately that impression wasn't matched with actual service.
During bidding, I strongly suspect the agent invented other bidders: they refused to tell me where my bid stood relative to others, and the competition magically melted away as soon as ...
read full review
read full review
What agent could do to change your mind?
High. High enough to lure a tenant into thinking the agent night actually be working for them. No chance! The agent is there to serve only themselves.Attached Filesnbsp;
Comment on agent fees
High. High enough to lure a tenant into thinking the agent night actually be working for them. No chance! The agent is there to serve only themselves.
Was this helpful?
Yes
Yes
Jul 22,2015
Jul 22,2015
67
people found
this helpful
this helpful
Be very wary of Marsh and Parsons. I am an expat executive who relocated, and looked at a property once on a pre-assignment trip. The estate agent promised to do multiple things including sending additional photos and doing a skype walk-through -- which he never ...
read full review
read full review
What agent could do to change your mind?
Been a human being with normal human empathy. Take lessons in how to exist as a human being in societyAttached Filesnbsp;
Comment on agent fees
Refusing to release fees despite my need to relocate (at my expense) as a result of issues that were known and existing prior to my occupancy. These people will hold onto their cash with a death grip regardless of whether they are right or wrongAttachments
Was this helpful?
Yes
Yes
Jul 24, 2015
View all comments
(1)
We understand your frustration and disappointment at what turned out to be a very difficult situation. We must point out that we are not a neutral party and are not the owners of the property; we act for the landlord (our client) who has now released you from your contract. We strongly advised our client in this matter and agreed to waive the entirety of our fees in order to facilitate this decision. We cooperated fully with your relocation agency, communicating openly the position of our clien ...
Jul 16,2015
Jul 16,2015
10
people found
this helpful
this helpful
I gave my flat to be managed to these people. They didn't even go to look at it, therefore they did not know anything about it. They didn't know how to open the boiler panel, how to switch on the gas hob fan, how to ...
read full review
read full review
What agent could do to change your mind?
they charge like any other agencies, but other agencies managers they actually GO to the flat, these guys never went, not once. How can they manage a flat without knowing what it looks like or how everything works? It's not possibleAttached Filesnbsp;
Comment on agent fees
they charge like any other agencies, but other agencies managers they actually GO to the flat, these guys never went, not once. How can they manage a flat without knowing what it looks like or how everything works? It's not possible
Was this helpful?
Yes
Yes
May 20,2015
May 20,2015
0
people found
this helpful
this helpful
Tenacious sums up the service I got. Sale took a long time but John-Paul remained the one constant throughout. Would recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26,2015
Feb 26,2015
0
people found
this helpful
this helpful
Back in 2013, John-Paul from the Balham & Clapham South office helped my parents find an ideal house when they were moving to the area. Disappointingly, the vendors pulled out at the last minute, but before John-Paul broke the bad news, he'd already worked hard to find ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2014
Nov 07,2014
0
people found
this helpful
this helpful
Nichola, Georgy, Matt have been handling my rental property for 5/6 years now. They don't offer me vacuous promises gilded with company soundbites and agency jargon. Instead I am given a realistic appraisal of the current state of the market together with an honest opinion of ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04,2014
Nov 04,2014
8
people found
this helpful
this helpful
It all started well, Nichola Snook got my flat rented quickly and for a good rent. It was however downhill from there, that is when Marsh & Parsons stop caring and stop being fair to either the landlord or the tenants.
- they charge tenants over £200 ...
read full review
read full review
What agent could do to change your mind?
Support landlords who try to be fair. Don't overcharge the tenant or landlord for every little thing (contracts, gas safety, check in, check out). be professional in your contact with people, both avoiding chasing when you have been asked not to and responding when there are queries. Follow through, the obligations don't stop at the point of agreeing a let.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
