Marsh & Parsons
2.4/5, 202 reviews
35% recommended
53% lettings valuation accuracy
25% lettings fee satisfaction
Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in ... show more Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in the country. If you would like to find out your house price estimate, come and see us!

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Latest Reviews

 View all Reviews 202
4th Nov 2024
reviewed by 'Jo'
“Bob Marsh and Parsons manage my one bedroom flat in West London. Not only did they fail to ensure that ......”
28th Aug 2024
reviewed by ''John''
“I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and ......”
23rd Aug 2024
reviewed by 'Brice Trevisan'
“The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to ......”
24th May 2024
reviewed by 'Bridey'
“I don’t usually write reviews but almost 9 months after signing a lease with Marsh & Parsons, I feel I have ......”
24th May 2024
reviewed by 'Alma'
“M&P Clapham letting is just terrible. I was renting out the property. On most of the occasions I was ......”
22nd Mar 2024
reviewed by 'Shaun'
“If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 53% 25% £425 £6,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 26 12 79 29 4 16 3 0 20
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
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Latest Properties

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Marsh & Parsons Branches (view all 33)
Askew Road, W12
Bayswater, W11
Bishops Park, SW6
Brixton, SW9
Camden, NW1
East Sheen, SW14
Hammersmith, W14
Islington and Tufnell Park, N1

“Top class service...”

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Jan 07,2019
Minithumbup
By: 'Terry'
Jan 07,2019
0 people found
this helpful
Great overall service, from initial enquiry to completion. The team kept me updated throughout the process. Top class service! Will use again....
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Comment on agent fees
Above the standard, but worth the additional cost.
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“3 months later, no bond...”

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Nov 28,2018
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By: 'Bondlessextenant'
Nov 28,2018
3 people found
this helpful
After having pleasantly left my last apartment, our lovely landlord has requested twice for our bond to be returned, and we have also requested it on more than 5 occasions. It's been nearly 3 months and there excuse for not returning it is that we owe them £70 ...
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“Incompetent tenancy managers...”

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Nov 07,2018
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By: 'LadbrokeGroveAP'
Nov 07,2018
8 people found
this helpful
I'm a landlord who has been using M&P for over ten years but I will never use them again. There head office tenancy management team are extremely disorganised and make endless mistakes and then just don't apologise for them or handle their errors in ...
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Comment on agent fees
Their fees are the highest of local agents, but as they are upfront about this that's fine. However, if they can't deliver the service that they are being paid for, then that is not fine.
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“awful...”

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Nov 07,2018
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By: 'judy'
Nov 07,2018
4 people found
this helpful
had a viewing of a property today arranged for a builder and friend to view also, M&P called 15 minutes before viewing (we were at the property) to cancel - an offer had just been accepted and all viewings stopped! Sub standard treatment and not ...
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Comment on agent fees
n.a. thank goodness
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“Deceptive and uncompetent...”

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Nov 06,2018
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KhaChun
By: 'KC'
Nov 06,2018
3 people found
this helpful
They will tell you that either your budget is too low or your criteria is tricky whereas other agents can have no issue working on the same criteria given...
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“Pushy and nosey!...”

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Oct 08,2018
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By: 'potential_customer'
Oct 08,2018
3 people found
this helpful
I called for information about a property, the lettings agent, before verifying if the property I was calling for was available they wanted to know: Where I lived Why I wanted to move The name of the company I worked for My job title At ...
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Comment on agent fees
N/A
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“Poor and deceptive service for tenants...”

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Sep 26,2018
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By: 'Diana'
Sep 26,2018
4 people found
this helpful
Really disappointed with this agency. The service is poor, they don't look after the tenant. After paying a huge fee you expect they take care of you and assist you but it's not what we found. The communication was not clear at all, specially in ...
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“Avoid at all cost - incompetent and dishonest...”

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Sep 14,2018
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Rebecca
By: 'Nina'
Sep 14,2018
6 people found
this helpful
We have rented from then since March 2018, renting a reasonably pricey property. They are the most incompetent and also dishonest agency I have come across in 14 years renting in London. Very pushy ahead of us signing the lease, very unresponsive since then. They have not ...
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Comment on agent fees
Too high for their poor service
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“5 Property Managers in 3 Years...”

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Sep 05,2018
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Property
By: 'Leigh'
Sep 05,2018
1 people found
this helpful
Northcote Road branch found good tenants. However, I would not recommend the management service for non-resident landlords. 5 property managers in 3 years. Due to not meeting the required standard of service, the tenants contacted us, the landlords, directly, and it required us to intervene, visit the ...
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Comment on agent fees
The highest fees in SW11 when I did a benchmark in June 2018.
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“aggressive selling and very annoying...”

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Aug 29,2018
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By: 'Dan'
Aug 29,2018
2 people found
this helpful
We called Marsh & Parsons as we were interested in a flat they advertised. They seemed helpful first and promised to have many other even more attractive flats available. However, they gave our phone number to co-workers and we received aggressive selling calls about 5 times a ...
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Comment on agent fees
aggressive selling calls. Very annoying. Varoius sales persons called 5 times a day.
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“The worst agency ever...”

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Aug 08,2018
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By: 'Ali'
Aug 08,2018
2 people found
this helpful
From the moment you pay they will leave you absolutely alone. If you need any help with your flat you will find out that they do not manage the property and you should contact a landlord who if you are lucky will help you. But ...
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“Lack of humanity...”

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Aug 06,2018
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By: 'disheartened'
Aug 06,2018
3 people found
this helpful
The estate agents can be very quick to push you in to decisions and financial obligations that you can't afford. I felt I was preyed on as I was vulnerable and new to the area, and ended up being persuaded into something I inevitably could ...
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Comment on agent fees
Expensive.
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“Vile - without a doubt the worst company I've ever used!!!!...”

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Aug 06,2018
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Zak
By: 'Shocked'
Aug 06,2018
2 people found
this helpful
This company is full of incompetent individuals that have no empathy and lack common sense. They have made moving house incredibly difficult and I would advise you NOT TO USE THIS COMPANY!...
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Comment on agent fees
So many hidden fees not communicated at outset - such a con and daylight robbery
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“They seemed to forget the appointment......”

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Jul 26,2018
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By: 'Tom'
Jul 26,2018
1 people found
this helpful
We'd agreed an appointment at 11am. This was a verbal agreement + the confirmation email said 11am + the rep wrote 11am on the back of the card she gave to us. When we turned up at 11am, the rep had apparently diarised it for 10am. So ...
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Comment on agent fees
N/A
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“Terrible !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...”

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Jul 24,2018
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By: 'nat'
Jul 24,2018
1 people found
this helpful
We went to the office on a Sat and this lady Rachel booked us for the next Saturday 11 am for a few viewings. During the week my bf emailed her to confirm the meeting and when we arrived at 11 am the lady at reception called ...
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“WARNING DONT USE THIS COMPANY...”

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Jun 25,2018
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By: 'Mr'
Jun 25,2018
4 people found
this helpful
This is one of the worst company that i have ever used. once they get your money you are on your own. any complaints property are never followed up. DO NOT USE THIS COMPANY. IF YOU DO TAKE A DIGITAL CAMERA AND PICTURES OF ANY ...
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Comment on agent fees
USESLESS
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“Poor communication and hidden fees...”

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Jun 22,2018
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Rahwa
By: 'Tenant'
Jun 22,2018
2 people found
this helpful
I have found my experience with Marsh & Parsons to be truly horrendous. Aside from keeping my deposit over 4 months, the communication was exceptionally poor and there were substantial amounts of hidden fees that I was asked to agree to over email without seeing any breakdowns. ...
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Comment on agent fees
The agent consistently asked for agreement on fees without presenting the total amounts. The fees were much higher than market average or was expected.
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“just DESPICABLE...”

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Jun 08,2018
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By: 'Dean'
Jun 08,2018
4 people found
this helpful
The most despicable, VILE bunch of people I have ever had to deal with. Every single one of them. Everything was wrong with the flat the minute I arrived. Shower broken, filthy carpet, all furniture broken. It was almost like a joke. They jerked me ...
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“Terrible experience...”

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Jun 05,2018
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By: 'Disgruntled'
Jun 05,2018
3 people found
this helpful
This must be a terrible place to work as we seem to receive a new contact every two months. Multiple errors include sending incorrect emails, wrong names on contracts etc etc. The list goes on. Luckily we've been fortunate enough to have wonderful landlords that ...
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Comment on agent fees
Irrelevant
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“Unacceptable Tenant Experience & The Worst Property Dept...”

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Jun 01,2018
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Property
By: 'Latest'
Jun 01,2018
4 people found
this helpful
My experience with the Property & Tenancy Management team at Marsh & Parsons Head Office has been so awful that I have had to file a formal complaint that was not addressed properly so now sending my complaint to the Property Ombudsman. On top of that I ...
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Comment on agent fees
Awful, you pay ridiculous fees and they pander to the Landlord
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“Sneaky lease...”

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Apr 10,2018
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By: 'Mia'
Apr 10,2018
6 people found
this helpful
Be aware of very sneaky Leases that Marsh and Parsons offer for long let's. I agreed a three year lease, Marsh & Parsons took three years commission from the rent they received in the first 12 months, the tenant defaulted on the lease and moved out after 12 ...
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Comment on agent fees
Bad
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“Staff fine, but avoid Miss Woodhouse...”

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Apr 10,2018
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Georgie
By: 'LlSmith'
Apr 10,2018
3 people found
this helpful
In the past, staff at this branch of M&Ps have been fine/excellent, but I found Georgie rude, unprofessional and condescending. If you're letting your property through this branch, I'd recommend you ask to deal with someone else....
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“Very professional...”

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Apr 07,2018
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Alexa
By: 'Rebecca'
Apr 07,2018
1 people found
this helpful
I thoroughly enjoyed my experience with Marsh and Parsons, Lexy found me a beautiful apartment on Vincent Square which I am thrilled with. They were professional to work with and the process was very smooth. I have already recommended them to friends....
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“0 Customer Service...”

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Mar 28,2018
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Alexa
By: 'Anna'
Mar 28,2018
2 people found
this helpful
I had an appointment booked with Alexa. Received an email 9min prior to the appointment that she cannot make it on time, when called it turned out that she didn't have a key. Tried to blame her colleague who took it instead of taking responsibility ...
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Comment on agent fees
You charge a lot and provide 0 service
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“AVOID A TENANCY AT ALL COSTS....”

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Mar 19,2018
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tom
By: 'Tenant101'
Mar 19,2018
3 people found
this helpful
Despite endless M&P errors throughout the tenancy we managed to agree early termination. Moving out: M&P assured us it was in our interest to allow viewings wherever possible to find new tenants and reduce disruption. We gave access wherever possible including providing their ...
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Comment on agent fees
Not even worth the low fees
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“Disgraceful experience with marsh and parsons when trying to rent ......”

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Jan 24,2018
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Allaaddin
By: 'Eamonn'
Jan 24,2018
5 people found
this helpful
Disgraceful experience with marsh and parsons when trying to rent recently, from falsely advertising a house as having parking (front and centre in the brochure) and being fully furnished when neither were accurate, to confirming my offer had 'done the job' and calling to say ...
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Comment on agent fees
High relative to others
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“TERRIBLE estate agent, however AMAZING recruitment agency!They showed me ......”

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Jan 23,2018
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By: 'Lighbulb'
Jan 23,2018
5 people found
this helpful
TERRIBLE estate agent, however AMAZING recruitment agency! They showed me the best way in life how to make money. You just need to work as a lightbulb changing contractor and you will earn millions! After our check out they wanted to charge me £96 for someone ...
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Comment on agent fees
way to high see my comments
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“CONSIDER ANOTHER AGENT. Terrible experience with M&P from start ......”

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Jan 19,2018
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By: 'Steve'
Jan 19,2018
5 people found
this helpful
CONSIDER ANOTHER AGENT. Terrible experience with M&P from start to finish. When we originally put our flat up for rent, M&P proposed a tenant offering a rent far lower than their original valuation. When I later thanked them for their work-to-date but advised ...
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“Please Note:Avoid Marsh & Parsons letting agency altogether. I dealt ......”

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Jan 18,2018
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Miss
By: 'Shari'
Jan 18,2018
6 people found
this helpful
Please Note: Avoid Marsh & Parsons letting agency altogether. I dealt with Kensington Branch, very rude and unprofessional. My tenant was disgusted by them as well. Worse than the above is M & P. 105 Moore Park Road, SW6. They did not check references properly, took no photo ...
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Comment on agent fees
They charged me 12 months high fees they have to return 5 months commission as tenant does not pay.
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“Attention all landlords..Do you want?Tenants who house an ......”

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Jan 09,2018
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Daniel
By: 'Judy'
Jan 09,2018
3 people found
this helpful
Attention all landlords.. Do you want? Tenants who house an extra tenant Tenants who house an illegal cat Tenants who leave the property squalid, uninhabitable and with carpets covered in so much cat excrement they have to be lifted A managing agent who ignores repeated ...
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Comment on agent fees
The agent did absolutely nothing in relation to this property and so did not provide the service it charged for, namely to provide a management service. I would happily pay the management fee had any service been provided. We paid 16% (+ VAT) of the rent and didn't get any service. The agent maintained that the fee is earned in the same way a premium for an insurance policy is – namely by way of providing protection should incidents arise. But incidents arose and nothing was done so using this analogy of insurance cover we didn't get anything for the premium paid i.e we didn't get any 'insurance cover'. 3. It is a clear issue of misrepresentation – namely that M&P holds itself out as providing a Comprehensive Management service – is paid for that service (16%) – it is then asked by its client to take action as part of the service being paid for but decides to do absolutely nothing and continues taking its money for apparently doing absolutely nothing.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Marsh & Parsons

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