53% lettings valuation accuracy
25% lettings fee satisfaction
Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in ...
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Marsh and Parsons are top estate agents serving properties nationwide in the United Kingdom. We employ local professionals that are experts in their area and can advise customers on any general inquiries and current property market trends. We have great office branches situated in any major city in the country. If you would like to find out your house price estimate, come and see us!
Latest Reviews
View all Reviews 202
4th Nov 2024
reviewed by 'Jo'
28th Aug 2024
reviewed by ''John''
23rd Aug 2024
reviewed by 'Brice Trevisan'
24th May 2024
reviewed by 'Bridey'
24th May 2024
reviewed by 'Alma'
22nd Mar 2024
reviewed by 'Shaun'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 53% | 25% | £425 | £6,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 26 | 12 | 79 | 29 | 4 | 16 | 3 | 0 | 20 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Nov 04,2024
Nov 04,2024
1
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this helpful
Bob Marsh and Parsons manage my one bedroom flat in West London. Not only did they fail to ensure that the tenant they found was able to pay, they then failed to act when I pointed out early on in to the agreement that the ...
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Aug 28,2024
Aug 28,2024
3
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I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling.
First, the keys to our flat also open the neighboring flat's door, and vice versa. This is a serious security ...
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Aug 23,2024
Aug 23,2024
0
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The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion ...
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May 24,2024
May 24,2024
1
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I don’t usually write reviews but almost 9 months after signing a lease with Marsh & Parsons, I feel I have to. My partner and I were rushed to sign a lease, and were asked to offer over the quoted 12 month contract to ensure we were ...
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Jul 22, 2024
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A tiger doesn’t change its stripes. I had the exact issues with this agency 10 years ago. It’s amazing they are still trading. Despicable business people who speak out of both sides of their mouths and never keep commitments. ...
May 24,2024
May 24,2024
3
people found
this helpful
this helpful
M&P Clapham letting is just terrible. I was renting out the property. On most of the occasions I was fixing issues with tenants myself to avoid extra costs which they charge. Checkout process with tenants and deposit deduction was even worse. The agent lied ...
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Jul 12, 2024
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Dear Alma, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Lesley, Customer Relations Team ...
Mar 22,2024
Mar 22,2024
14
people found
this helpful
this helpful
If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review ...
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Jan 30,2024
Jan 30,2024
2
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Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with.
Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless ...
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Jul 11, 2024
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Dear Mitch, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Lesley, Customer Relations Team ...
Jan 15,2024
Jan 15,2024
2
people found
this helpful
this helpful
Owners do not trust with keys.
Marsh & Parsons sole key holders. Bathroom left in truly disgusting state and shower broken after viewings.
Complaint resulted in neither apology nor reimbursement of repair & cleaning costs.
On other occassions failed to lock up properly and left lights on....
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Jul 11, 2024
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I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Lesley, Customer Relations Team ...
Nov 27,2023
Nov 27,2023
1
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this helpful
this helpful
I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, ...
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Jul 11, 2024
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Dear Alexandre, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Lesley, Customer Relations Team ...
Aug 01,2023
Aug 01,2023
2
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this helpful
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AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. ...
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Jul 11, 2024
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Dear Leire, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Lesley, Customer Relations Team ...
Mar 13,2023
Mar 13,2023
1
people found
this helpful
this helpful
Embarked on a new build conversion purchased with M&P Willesden green. The list of errors is sizable, ultimately ending with a none purchase. If the agent had been truthful from the start it would have saved time and money....
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Jul 11, 2024
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Dear JP, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Lesley, Customer Relations Team ...
Jan 26,2023
Jan 26,2023
0
people found
this helpful
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I recently worked with Marsh & Parsons and I must say, it was a truly enjoyable experience. Their agents are top-notch professionals who are knowledgeable, friendly and always willing to go the extra mile. They were able to find me the perfect property and made the ...
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Jul 11, 2024
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Dear Kat, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team ...
Oct 01,2022
Oct 01,2022
1
people found
this helpful
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I am so upset about the way that they treat the clients. First, I book a view and they call me 15 minutes before to cancel, as I was already on my way to go to the meeting point.
Second, I call to a agent and ...
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Aug 06,2022
Aug 06,2022
2
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Despicable criminals and sadists that seem to have been coached by the MOB. They screw you over at EVERY opportunity, completely disappear whenever there is an issue even when (and particularly when) they are obviously at fault. Lots of bedbugs, water problems and common areas ...
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Jul 14,2022
Jul 14,2022
2
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Nice & friendly until you sign the contract (Tenant) and after that just delays upon delays upon delays. Lots of faffing around and little of actually doing anything. Utterly ignored when trying to get our deposit back, dispute in progress. Avoid like a plague if you ...
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Jun 13,2022
Jun 13,2022
2
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Truly awful by any standard. They take no responsibility for damage done by contractors they employ and their 'complaints proceedure' is designed to frustrate not help. In desperation I took to social media to complain and was blocked. Avoid this company at any cost...
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Jul 19, 2022
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This is the worst property agency in London. I am suffering bug plagues, dumps and so many other defects in my flat that make it unhealthy. Could you please provide me some guidance on what should I do? They are doing nothing ...
May 19,2022
May 19,2022
1
people found
this helpful
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Stay away from MASH PARSONS to describe them as the worst letting agency in the uk is not enough, No words to describe the way this letting agency deals people, they have no maners un-professional and bizarre, I still can't believe the Way they treat ...
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May 10,2022
May 10,2022
1
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If you use Marsh & Parsons be aware of the following;
Ask for any references they get for you on your behalf and vet them carefully and ask for a copy of the tenants passports. They do not check references sufficiently and the people they use ...
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Nov 07, 2022
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Property Ombudsman report on Marsh & Parson
We had been using Marsh & Parsons for some years and found them to be reasonably good, but in recent years, to be badly lacking, since they centralized their accounting and renewals. It also became apparent with a tenant that they put in one of our rental properties in 2021 that their referencing left a lot to be desired. Unfortunately, we trusted the agents M&P, and took them at their word. Something the property ombudsman picked up on. A warning t ...
May 09,2022
May 09,2022
2
people found
this helpful
this helpful
Extremely awful. Their managed property service is terrible. No response when I raised an issue and there is damage being caused to the property which if the owner knew about they’d be furious. Their poor service has happened frequently over the short stay I’...
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Apr 27,2022
Apr 27,2022
1
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They are a nightmare to deal with. Tried to escalate within the business but was told I was dealing with a senior person and could only be handled by a colleague. They are trying to claim rent from a period after my daughter had left ...
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Feb 24,2022
Feb 24,2022
2
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Truly awful. Completely unscrupulous. Avoid at all
Costs. They take no responsibility for any damage to your property by contractors they hire even if your property is rendered uninhabitable as mine was....
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Feb 17,2022
Feb 17,2022
2
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Absolutely awful. I'd put more trust into *.
Marsh and Parsons are incompetent and lazy. After our terrible experience, I'd highly recommend avoiding them at all costs, unless you're desperate then in which case, stay desperate.
We moved into our rented flat in august 2021. We were ...
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Jan 31,2022
Jan 31,2022
0
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Great service from the Shoreditch team, made selling a flat a painless process. Friendly and helpful throughout.
Thanks to Simon, Zak and Harry. Would highly recommend...
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Jan 25,2022
Jan 25,2022
0
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Consistently got it wrong in terms of the law and best practice. Tom Glenn was so arrogant, so inexperienced and so deeply unpleasant....
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Dec 01,2021
Dec 01,2021
3
people found
this helpful
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We sold a flat through Marsh and Parsons. Altogether our experience was quite unsatisfactory, in particular due to the attitude of one agent, James Strawson,...
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Oct 28,2021
Oct 28,2021
4
people found
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As other posts say, estate agents are estate agents but my experience with Marsh and Parson has been awful. They will tell you barefaced lies to your face without even blinking an eye. They try and get you to spend money when you haven't even ...
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Sep 23,2021
Sep 23,2021
0
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Horrible company, they asked us to hire a cleaning team, which is not really doing cleaning, and trying to return deposit as little as possible....
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Jun 30,2021
Jun 30,2021
2
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Real estate agents have a low bar, but Marsh & Parsons Notting Hill go below all possible expectations - they are the worst of the worst.
I let a property through them and they made endless mistakes, which caused me money, to which they wanted full ...
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Jun 27,2021
Jun 27,2021
4
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Do not deal with this agency who's slogan ironically is: 'The Only Way Is Ethics' they are in fact the dodgiest most corrupt bunch of crooks in the property market.
Channel 4 exposed them in an investigative documentary 'From Russia With Cash' when Leslie Marsh was ...
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Feb 24,2021
Feb 24,2021
0
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Sold my flat on Richmond Hill through this agency. Two people in particular stand out - Tom in the Richmond office for his perseverance and good humour together with Salma from the Marylebone office who initiated the sale. Full marks...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
